Public sector organizations around the world continue to evolve in an effort to remain important and vital elements of their constituents’ lives, prosperity, and well-being. Public sector organizations are exploring new approaches to business alignment and are shifting their core thinking toward a more unified “single enterprise” service and delivery model that has the potential to span multiple jurisdictions. This evolution is being challenged by the demands and, sometimes, by the competing priorities placed on public sector organizations by their numerous stakeholders, including elected officials, members of the bureaucracy, citizens, businesses, other public sector bodies, and visitors.
Additionally, as they seek to address their business challenges, these same organizations are looking at technology as a source of real and lasting innovation, as opposed to a financial burden and additional overhead. Like their private sector counterparts, public sector organizations are realizing that innovation is not only a driver for efficiency and effectiveness, but also an operational imperative supporting the demands of stakeholders in the 21st century.
