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IBSG Thought Leadership catalog

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Industry Region Content Type Publish Date Title
TransportationGlobalOther - PublicationNov-10Transportation Backgrounder    (PDF - 2MB)

The Cisco Internet Business Solutions Group (IBSG) Transportation Practice Backgrounder gives an overview of the Cisco IBSG Global Transportation Practice. The Backgrounder discusses the current state of the transportation industry and highlights three key areas of technology that can help companies fuel substantial process improvements

TransportationGlobalPoint of ViewAug-10Airline of the Future: Smart Mobility Strategies that Will Transform the Industry    (PDF - 3MB)

This PoV explores current use of mobile technology in the airline industry, future opportunities, and strategies that will enable airlines to harness the power of mobility to create new levels of customer experience and operational efficiencies.

TransportationGlobalSuccess StoryJul-10Bombardier Transportation    (PDF - 169KB)

Railway Transportation: An Industry Transformed - "Connected Train" Enables Better Customer Service and Agile Operations.

TransportationGlobalPoint of ViewJul-09Smart Airports    (PDF - 663KB)

Transforming Passenger Experience To Thrive in the New Economy

TransportationEMEARSuccess StoryOct-06British Airways    (PDF - 76KB)

BA was transitioning employee processes online when the events of Sept. 11 tipped the industry toward financial crisis. To ensure a lasting recovery, BA pursued a more methodical approach to online employee self-service, hoping to achieve greater savings and link to a broader set of transformational goals. To meet these objectives, BA developed a robust, reliable set of metrics to accelerate change and monitor progress. By Mar. 2006, savings reached £38M, on target for BA’s £50M 2007 target.

TransportationEMEARSuccess StoryAug-06Deutsche Bahn – T-Mobile Deutschland    (PDF - 74KB)

Deutsche Bahn wanted to implement Project Railnet—an ambitious concept to provide wireless Internet access aboard the company’s high-speed ICE trains in Germany. The result is a powerful strategic partnership with T-Mobile Deutschland that will transform the customer travel experience and unlock new strategic value and competitive advantage for both companies.

TransportationGlobalConnected Series BooksYear-06Connected Series - Connected Transportation    (PDF - 2.35MB)

Everyone depends on transportation, taking it largely for granted. Yet, demand for services in today's complex, $3 trillion transportation industry is far outstripping supply. In addition, traditional strategies such as building more infrastructure and restricting usage are no longer sustainable. In this book, several leaders and visionaries from different segments of the transportation industry discuss how to meet the challenge of this escalating demand. Order a copy of this book.

TransportationAmericasSuccess StoryJul-05CSX Transportation    (PDF - 104KB)

CSX Transportation is an innovator in the railroad industry, changing the way it manages its business by launching an IP mobility platform that enables enterprisewide applications to further improve communications, efficiency, and safety. Resulting financial benefits are projected to be measured in the hundreds of millions of dollars.

TransportationEMEARSuccess StoryMar-05Deutsche Post    (PDF - 94KB)

Cisco's Internet Business Solutions Group has contributed best practice benchmarking advice to Deutsche Post World Net’s market-leading PACKSTATION parcel deposit and retrieval service, enabling Deutsche Post World Net to differentiate itself from the competition and significantly improve its value and service to customers.

Service ProviderAmericasWhite PaperNov-13What Mexican SMBs Want from Cloud and Managed Services    (PDF - 3.48MB)

Cisco Consulting Services Research Uncovers How Best To Increase Mexican SMB Adoption of Information and Communications Technologies

Service ProviderGlobalWhite Paperjun-13What Do SMBs Want from Commercial-Services Providers?    (PDF - 2MB)

Insights from Cisco’s U.S. Research on SMB Services Delivery

Service ProviderGlobalWhite PaperJun-13Mobile Network as a Service    (PDF - 1MB)

A New Solution Architecture for Mobile Network Operators

Service ProviderGlobalWhite PaperMay-13Mobile Data Explosion    (PDF - 1MB)

How Mobile Service Providers Can Monetize the Growth in Mobile Data Through Value-Added Services

Service ProviderGlobalPoint of ViewApr-13The Future of Media: Dark Ages of Wonderland?    (PDF - 1MB)

The Future of Media: Dark Ages of Wonderland?

Service ProviderGlobalPoint of ViewApr-13Ten Technology Trends that Will Shape the Next-Generation Internet    (PDF - 2MB)

Revolutionizing the Way We Work, Live, Play, and Learn

Service ProviderGlobalWhite PaperMar-13Wi-Fi for Saudi Mobile Service Providers    (PDF - 1MB)

Offloading Mobile Data Traffic to Wi-Fi Can Save Saudi Operators up to US$901 Million

Service ProviderGlobalWhite PaperMar-13Professional Services for Cloud    (PDF - 3MB)

A Winning Ingredient for Service Provider Success

Service ProviderGlobalWhite PaperFeb-13Wi-Fi for UAE Mobile Service Providers    (PDF - 2.16MB)

Offloading Mobile Data Traffic to Wi-Fi Can Save UAE Operators up to US$316 Million

Service ProviderGlobalPoint of ViewFeb-13Wi-Fi and Small Cell: Future of Mobile Networks    (PDF - 501KB)

Four possible scenarios of how networks could evolve to deliver mobility, with a focus on Wi-Fi and small-cell networks.

Service ProviderGlobalWhite PaperFeb-13How Service Providers Can Monetize Consumer Mobile Cloud    (PDF - 2MB)

The Road to 'Cloud Nine': Compelling reasons for SPs to further adopt the game-changing market and technology transition to the Consumer Mobile Cloud

Service ProviderGlobalPoint of ViewFeb-13Community Wi-Fi Presents New Monetization Opportunities for Service Providers    (PDF - 2MB)

Research findings that can help SPs differentiate their community Wi-Fi offerings and initiatives

Service ProviderGlobalSuccess StoryJan-13Global Transportation Company Sets Innovation Milestone    (PDF - 506KB)

Transportation and Logistics Company Delivers Business-Critical Information to Employees Companywide

Service ProviderGlobalPoint of ViewJan-13Future of TV Advertising    (PDF - 2MB)

Future of TV Advertising

Service ProviderGlobalPoint of ViewDec-12du Becomes First Service Provider To Establish Regional, Carrier-Neutral Data Hub in Middle East    (PDF - 603KB)

du Becomes First Service Provider To Establish Regional, Carrier-Neutral Data Hub in Middle East

Service ProviderGlobalPoint of ViewDec-12"It Came to Me in a Stream…"    (PDF - 1MB)

The Upward Arc of Online Video, Driven by Consumers

Service ProviderGlobalPoint of ViewDec-12Streaming Under the Clouds    (PDF - 1MB)

Solutions for Multiscreen Video Delivery

Service ProviderGlobalPoint of ViewNov-12Enterprise Journey to the Clouds    (PDF - 2MB)

Understanding decision makers’ current and forward thinking, strategy, and implementation around cloud, including their answers to the overarching question: "How is the enterprise journey to the cloud progressing?"

Service ProviderGlobalPoint of ViewNov-12What Do Mobile Business Users Want from Wi-Fi?    (PDF - 944KB)

Insights from Cisco IBSG Research

Service ProviderGlobalSuccess StoryNov-12BT Global Services    (PDF - 577KB)

Accelerating Decision Making Within Value Chain via Cisco TelePresence-Based Global Video Exchange

Service ProviderEMEAROther - PublicationOct-12The New World of SP Wi-Fi - UK    (PDF - 2MB)

Cisco IBSG Research Uncovers What Consumers Want from Wi-Fi and Mobile

Service ProviderGlobalPoint of ViewOct-12CDN Federation    (PDF - 1MB)

Solutions for SPs and Content Providers To Scale a Great Customer Experience

Service ProviderAmericasOther - PublicationOct-12The New World of SP Wi-Fi - Mexico    (PDF - 259KB)

Cisco IBSG Research Uncovers What Mexican Consumers Want from Wi-Fi and Mobile

Service ProviderAmericasOther - PublicationSep-12The New World of SP Wi-Fi    (PDF - 3MB)

Cisco IBSG Research Uncovers What Canadians Want from Wi-Fi and Mobile

Service ProviderGlobalPoint of ViewSep-12Wi-Fi for Service Providers    (PDF - 760KB)

Challenges and Opportunities for Carrier-Class Operations

Service ProviderGlobalPoint of ViewSep-12Unlocking Value in the Fragmented World of Big Data Analytics    (PDF - 5MB)

How Information Infomediaries Will Create a New Data Ecosystem

Service ProviderGlobalPoint of ViewAug-12Cloud Computing and the Digital Divide    (PDF - 404KB)

Cloud Computing and the Digital Divide

Service ProviderAmericasPresentationAug-12What Customers Want from Wi-Fi (Brazil)    (PPT - 2MB)

Insights from Cisco IBSG Customer Research

Service ProviderGlobalWhite PaperJul-12The New Mobile World Order    (PDF - 675KB)

Perspectives on the Future of the Mobile Industry

Service ProviderGlobalPresentationJul-12Service Delivery and Consumer Cloud (Global Comparison)    (PPT - 376KB)

This presentation provides a six-country comparison of Cisco IBSG's Service Provider Practice 2011 consumer survey on Connected Life service delivery preferences, and the effect of cloud enhancements on consumers' interest in those services.

Service ProviderGlobalPoint of ViewJun-12What Do Consumers Want from Wi-Fi?    (PDF - 4MB)

Insights from Cisco IBSG Consumer Research

Service ProviderEMEARPresentationJun-12Service Delivery and Consumer Cloud (France)    (PPT - 468KB)

This presentation provides an overview of IBSG's Service Provider Practice 2011 consumer survey on Connected Life service delivery preferences in France, and the effect of cloud enhancements on consumers' interest in those services.

Service ProviderEMEARPresentationMay-12Service Delivery and Consumer Cloud (Germany)    (PPT - 2MB)

This presentation provides an overview of IBSG's Service Provider Practice 2011 consumer survey on Connected Life service delivery preferences in Germany, and the effect of cloud enhancements on consumers' interest in those services.

Service ProviderGlobalWhite PaperMay-12Rethinking Flat Rate Pricing for Broadband Services    (PDF - 1MB)

How Service Providers Can Monetize Internet Traffic Growth via Value-Based Pricing

Service ProviderGlobalPresentationApr-12CLMW: Service Delivery and Consumer Cloud (Italy)    (PPT - 747KB)

This presentation provides an overview of IBSG's Service Provider Practice 2011 consumer survey on Connected Life service delivery preferences in Italy, and the effect of cloud enhancements on consumers' interest in those services.

Service ProviderAmericasSuccess StoryApr-12Time Warner Cable (TWC)    (PDF - 255KB)

Time Warner Cable Segments Customer Base for Success

Service ProviderGlobalPoint of ViewApr-12Profiting from the Rise of Wi-Fi    (PDF - 1MB)

New, innovative business models for Service Providers

Service ProviderGlobalPresentationMar-12Tapping Buyer Behavior To Capitalize on Next-Generation Video Opportunities    (PPT - 391KB)

Pay-TV service providers need growth opportunities in the face of flattening TV ARPU and increasing competition. This presentation looks at consumer preferences and buyer behavior to help SPs capitalize on next-generation video opportunities. A Connected Life Market Watch Perspective.

Service ProviderGlobalSuccess StoryMar-12BT Group    (PDF - 395KB)

Cloud-Based Virtual Data Center Helps BT Improve Performance, Scalability, Efficiency, and Customer Satisfaction

Service ProviderGlobalPresentationMar-12Consumer Cloud Demand    (PPT - 622KB)

Based on Connected Life Market Watch research from Cisco's Internet Business Solutions Group, this presentation discusses how service providers can significantly increase adoption of Connected Life services by strategically including cloud enhancements with their offerings.

Service ProviderGlobalPresentationMar-12Moving Toward Usage-Based Pricing    (PPT - 1MB)

As Internet traffic skyrockets and fixed broadband ARPU stagnates, usage-based pricing may provide service providers with a tool to manage traffic and spur new revenue. This presentation explores the pros and cons of several potential usage-based pricing offers service providers may want to consider.

Service ProviderGlobalWhite PaperMar-12The Cloud Value Chain Exposed    (PDF - 2MB)

Key Takeaways for Network Service Providers

Service ProviderGlobalPresentationMar-12Service Delivery and Consumer Cloud (U.K.)    (PPT - 747KB)

This presentation provides an overview of IBSG's Service Provider Practice 2011 consumer survey on Connected Life service delivery preferences in the United Kingdom, and the effect of cloud enhancements on consumers' interest in those services.

Service ProviderEMEARSuccess StoryMar-12Telecom Italia Steps Up to Next-Generation Television    (PDF - 307KB)

With a comprehensively revamped strategy and upgraded technology, Cisco IBSG and Telecom Italia addressed three key issues that will enable the company to remain relevant and competitive in a rapidly evolving marketplace while lessening customer churn.

Service ProviderGlobalWhite PaperFeb-12Get Up to Speed: How Developed Countries Can Benefit from Deploying Ultrafast Broadband Infrastructures    (PDF - 2MB)

Ultrafast broadband (UBB) offers developed countries a unique opportunity to nurture global economic prosperity. This white paper is intended to ignite discussions with relevant stakeholders on how to plan for UBB.

Service ProviderGlobalPresentationFeb-12Integrated Cross-Service Portfolio Planning    (PPT - 781KB)

Using a common services engine in product and service development can speed innovation, strengthen the brand, and coordinate development investments across regions and product portfolios.

Service ProviderGlobalWhite PaperDec-11A New Chapter for Mobile?    (PDF - 1MB)

How Wi-Fi will change the mobile industry as we know it

Service ProviderGlobalPoint of ViewOct-11Content Delivery Network (CDN) Federations    (PDF - 1MB)

How SPs Can Win the Battle for Content-Hungry Consumers

Service ProviderGlobalPoint of ViewOct-11A "Marriage Made in Heaven": Mobile Devices Meet the Mobile Cloud    (PDF - 1MB)

Cisco IBSG Research Uncovers New Opportunities for SPs To Prosper in Mobile Cloud Market

Service ProviderGlobalPresentationSep-11CLMW: Service Delivery and Consumer Cloud (Canada)    (PPT - 232KB)

This presentation provides an overview of IBSG's Service Provider Practice 2011 consumer survey on Connected Life service delivery preferences in Canada, and the effect of cloud enhancements on consumers' interest in those services.

Service ProviderGlobalWhite PaperAug-11Capturing Major Growth in Commercial Services    (PDF - 1MB)

The small and medium-sized business (SMB) market represents a tremendous growth opportunity for cable multiple system operators (MSOs) over the next three to five years. This market has begun to demonstrate communications needs—security, speed, and rich features—that are similar to those of larger businesses. Because of this, SMBs are now adopting managed services such as Ethernet-based access, IP VPN, voice over IP, collaboration, video conferencing, and cloud-based applications and infrastructures. Cable MSOs are uniquely positioned to capture growth in the SMB managed services market by exploiting the benefits of DOCSIS 3.0, or ultra-high-speed Internet access.

Service ProviderGlobalSuccess StoryAug-11BT Wholesale Sets New Standards in Content Distribution Networks    (PDF - 318KB)

BT Wholesale’s Media & Broadcast division supplies services to content providers and media companies in the United Kingdom. Ninety-nine percent of the data that traverses the company’s network is video. In addition, the number of different formats in which the media is delivered is increasing. Because of this, BTW was challenged with how to manipulate and deliver content in mul¬tiple formats simultaneously—and at lower costs—to both BT Wholesale and its customers, while also differentiating itself from its competitors. BT Wholesale worked with the Cisco Internet Business Solutions Group on a content distribution network (CDN) architecture that today enables BT to tailor easy-to-use services by allowing the company to bring “in-house” a num¬ber of CDN-related activities that were previously outsourced.

Service ProviderGlobalWhite PaperAug-11Connected Life Market Watch: Service Delivery and Consumer Cloud (U.S.)    (PDF - 723KB)

Consumers are more likely to adopt Connected Life services when they include cloud enhancements. In a recent survey, 75 percent of consumers said that it was “critical, differentiating, or mandatory” for SPs to offer at least one cloud enhancement.

Service ProviderGlobalSuccess StoryJun-11Cisco IBSG and Savvis: Accelerating the Cloud Market    (PDF - 623KB)

Cisco IBSG performed original research and helped Savvis to develop a go-to-market strategy for managed cloud services.

Service ProviderGlobalOther - PublicationJun-11

How Cisco is innovating in video solutions across business, private and public sectors and what the future of video implies for service providers.

Service ProviderGlobalVideo / AudioApr-11Cloud Value Proposition    (PDF - 0K B)

Cloud transforms consumer experience and spurs value creation for Service Providers.

Service ProviderEMEARWhite PaperMar-11IBSG Connected Life Market Watch: Transitions in Consumer Video Entertainment in the German Market    (PDF - 623KB)

As consumers take control of their own video entertainment, service providers face both risks and opportunities. This overview of consumer video transitions in Germany discusses the findings of Cisco IBSG's Connected Life Market Watch research, and offers winning strategies for SPs.

Service ProviderGlobalSuccess StoryMar-11Service Provider Develops New Revenue Stream from Advanced Advertising    (PDF - 207KB)

A leading provider of communications, data, and entertainment services was evaluating new services to pursue to offset declining ad revenues. The company was interested in targeted advertising and interactive advertising, but needed assistance in evaluating the available technologies, sizing the market, and deciding among the numerous service models. Cisco IBSG identified a large opportunity for the company in advanced advertising services and developed a go-to-market plan and architectural roadmap.

Service ProviderGlobalPoint of ViewFeb-11Cloudy, with a High Chance of Mobility    (PDF - 1MB)

What happens when two of the hottest topics in the world of technology—"mobility" and "cloud"—collide? Big things—with lots of issues and outstanding questions. Mobile operators need to understand the opportunities presented by mobile cloud, how its future might unfold, and what is needed to ride this latest technological wave.

Service ProviderGlobalPoint of ViewFeb-11The Future of Television    (PDF - 94KB)

Sweeping Change at Breakneck Speed. 10 Reasons You Won't Recognize Your Television in the Not-Too-Distant Future.

Service ProviderGlobalPresentationJan-11IBSG Connected Life Market Watch: Transitions in Consumer Video Entertainment in Brazil    (PPT - 3MB)

As consumers take control of their own video entertainment, service providers face both risks and opportunities. This overview of consumer video transitions in Brazil discusses the findings of Cisco IBSG's Connected Life Market Watch research, and offers strategies for SPs to succeed in this new environment.

Service ProviderGlobalSuccess StoryJan-11Tata Communications Ltd. Leads Managed Services Market with Cisco TelePresence Offerings    (PDF - 500KB)

Tata Communications Ltd. Leads Managed Services Market with Cisco TelePresence Offerings

Service ProviderGlobalVideo / AudioJan-11WEF Rethinking Personal Data    (PDF - 0KB)

Chris Osika, IBSG U.S. Service Provider lead, shares his insights from the World Economic Forum. He touches on the economic opportunities with the Internet and personal data.

Service ProviderGlobalVideo / AudioJan-11Mobile Cloud    (PDF - 0KB)

Stuart Taylor, director of the Service Provider Practice of Cisco IBSG, explains what mobile cloud is, and its potential fordelivery of true n-screen and n-persona, with a wealth of new apps and capabilities. He also describes new opportunities for mobile operators.

Service ProviderGlobalVideo / AudioDec-10Two-Sided Business Model Enables Service Providers to Profit from Video    (PDF - 0KB)

Scott Puopolo of the Cisco Internet Business Solutions Group reveals how service providers can use a two-sided business model serving both content providers and consumers to profit from online video traffic.

Service ProviderGlobalVideo / AudioDec-10Acceleration to the Cloud    (PDF - 0KB)

Enterprises are embracing data center virtualization and cloud services to achieve cost savings, but even more important, to support business agility—it is not a matter of if, but rather how much and how fast.

Service ProviderGlobalVideo / AudioDec-10Network Service Providers as Cloud Providers    (PDF - 0KB)

Scott Puopolo, Vice President, Cisco IBSG Service Provider Practice shares survey results that show migration to Cloud Computing is happening fast. The survey points to compelling economic proposition for enterprises and significant opportunities for service providers

Service ProviderGlobalSuccess StoryDec-10Leading Service Provider and Cisco IBSG Partner To "Make the Market" for Managed Telepresence Services    (PDF - 515KB)

Looking for new sources of revenue, a leading SP asked Cisco IBSG to help it develop new managed services. IBSG proved to the SP that managed telepresence services was a real and lucrative market, and the SP is now a leading provider of managed Cisco TelePresence services.

Service ProviderGlobalPresentationNov-10IBSG Connected Life Market Watch : Assessing the Threat of Video Disruption: Strategies for Service Providers    (PPT - 1MB)

Assessing the Threat of Video Disruption: Strategies for Service Providers

Service ProviderGlobalVideo / AudioNov-10The Next Economy: Growth Through Innovation    (PDF - 0KB)

IBSG’s Hal Gurley presents at the TIF Annual Conference

Service ProviderGlobalVideo / AudioNov-10IBSG Connected Life Market Watch: Advanced Advertising    (PDF - 0KB)

Cisco IBSG's Chris Osika shares his perspectives on the emerging advanced advertising market and the role of service providers.

Service ProviderGlobalVideo / AudioNov-10IBSG Connected Life Market Watch: Online TV Disruption    (PDF - 0KB)

Cisco IBSG’s Kevin Suh shares his perspectives on the implications of online TV programs on traditional multi-channel pay-TV services, examining the video trend: DVR versus No DVR

Service ProviderGlobalVideo / AudioNov-10IBSG Connected Life Market Watch: Push/Pull Business Models    (PDF - 0KB)

IBSG experts discuss an interesting new business model that can help create significant incremental value for service providers with the successful implementation of a "Service Provider Push" versus a "Consumer Pull" model.

Service ProviderGlobalVideo / AudioNov-10IBSG Connected Life Market Watch: Online Video Threatens VoD    (PDF - 0KB)

Cisco IBSG explores disruptions in consumer video and the raging debate about whether Internet video poses a threat to traditional TV providers.

Service ProviderGlobalVideo / AudioNov-10IBSG Connected Life Market Watch: Obstacles to Adoption    (PDF - 0KB)

In this recent IBSG Connected Life Market Watch study, IBSG examines what deters consumers from buying new technology

Service ProviderGlobalVideo / AudioNov-10IBSG Connected Life Market Watch: Prosumers    (PDF - 0KB)

Cisco IBSG’s Bill Gerhardt discusses an untapped yet potentially lucrative market segment known as Prosumer, best characterized by the blurring lines between their personal and work lives.

Service ProviderGlobalVideo / AudioNov-10IBSG Connected Life Market Watch: Fixed Location Usage, Consumers Living Connected Lives    (PDF - 0KB)

Cisco IBSG's Kevin Suh shared his perspective on the usage of mobile services by consumers and the opportunities for service providers.

Service ProviderGlobalVideo / AudioNov-10IBSG Connected Life Market Watch: Economics of Streaming TV Content    (PDF - 0KB)

Cisco IBSG experts discuss the strategy and economics of streaming TV content online, providing an overview of key financial levers that will determine the financial success of a streaming video site.

Service ProviderGlobalVideo / AudioNov-10IBSG Connected Life Market Watch: SMBs Fueling the Cloud Market    (PDF - 0KB)

Cisco IBSG shares recent insights into the demand for cloud services among small and medium-sized businesses, or SMBs.

Service ProviderGlobalVideo / AudioNov-10IBSG Connected Life Market Watch: Business Services for MSOs    (PDF - 0KB)

In this video, Bryan Mobley, Cisco Internet Business Solutions Group, shares his perspectives on the significant areas of opportunity for cable.

Service ProviderGlobalPresentationNov-10IBSG Connected Life Market Watch: Transitions in Consumer Video Entertainment in China    (PPT - 1MB)

While the television remains the preferred home entertainment device, the Internet is becoming a key source for video entertainment in China. This analysis of Cisco IBSG’s latest Connected Life Market Watch survey outlines key transitions in video entertainment in China, and suggests service provider opportunities going forward.

Service ProviderGlobalPoint of ViewNov-10Network Service Providers as Cloud Providers    (PDF - 1MB)

Survey results that show migration to Cloud Computing is happening fast. The survey points to compelling economic proposition for enterprises and significant opportunities for service providers.

Service ProviderGlobalPoint of ViewOct-10Prosumers Are Essential to Accelerating New Markets for Service Providers    (PDF - 891KB)

The most recent Connected Life Market Watch Survey conducted by Cisco IBSG’s Service Provider Practice turned up new data on an emerging category of customers called "prosumers"

Service ProviderGlobalVideo / AudioOct-10CTO Telecom Summit 2010: Trends and Takeaways    (PDF - 0KB)

Chris Osika, IBSG U.S. Service Provider lead, shares his insights from CTO Telecom Summit where attendees had a renewed focus on reinvesting in platforms for profitable growth.

Service ProviderGlobalPoint of ViewOct-10Winning in Next-Generation Television    (PDF - 3MB)

Cisco IBSG survey results indicate that service providers have a unique opportunity to deliver the future of video--"Next-Generation TV"—to consumers.

Service ProviderGlobalPresentationOct-10IBSG Connected Life Market Watch: Transitions in U.K. Consumer Video Entertainment    (PPT - 625KB)

While the television remains the preferred home entertainment device, the Internet is becoming a key source for video entertainment. This analysis of Cisco IBSG’s latest Connected Life Market Watch survey outlines key transitions in video entertainment in the United Kingdom, and suggests service provider opportunities going forward.

Service ProviderGlobalPresentationSep-10IBSG Connected Life Market Watch: Implications of Online Video on Pay TV    (PPT - 4MB)

The fast-growing popularity of online video presents both opportunities and threats to pay-TV. Drawing on data from Cisco IBSG’s Connected Life Market Watch research, this deck offers an analysis of the financial and strategic implications of online video trends, and suggests a winning strategic approach for pay-TV service providers.

Service ProviderGlobalVideo / AudioSep-10IBSG Connected Life Market Watch: Business Services for MSOs    (PDF - 0KB)

In this video, Bryan Mobley, Cisco Internet Business Solutions Group, shares his perspectives on the significant areas of opportunity for cable operators in which to expand and gain their fair share of the business services business, leading to top-line growth.

Service ProviderGlobalVideo / AudioSep-10IBSG Connected Life Market Watch: Push/Pull Business Models    (PDF - 0KB)

IBSG experts discuss an interesting new business model that can help create significant incremental value for service providers with the successful implementation of a "Service Provider Push" versus a "Consumer Pull" model.

Service ProviderGlobalVideo / AudioAug-10Fixed Location Usage, Consumers Living Connected Lives    (PDF - 0KB)

IBSG Connected Life Market Watch: Fixed Location Usage, Consumers Living Connected Lives. Cisco IBSG's Kevin Suh shared his perspective on the usage of mobile services by consumers and the opportunities for service providers.

Service ProviderGlobalVideo / AudioAug-10IBSG Connected Life Market Watch: Online Video Threatens VoD First    (PDF - 0KB)

Cisco IBSG explores disruptions in consumer video and the raging debate about whether Internet video poses a threat to traditional TV providers.

Service ProviderGlobalSuccess StoryAug-10AT&T Success Story    (PDF - 901KB)

AT&T Extends Service Offerings with Managed Services and Business-to-Business Telepresence Capabilities

Service ProviderAsia Pacific Japan ChinaPoint of ViewAug-10Exploring Two-Sided Business Models for Service Providers: Creating Profitability Through Innovation    (PDF - 2MB)

This paper provides an analysis of the incremental service opportunities available to innovative service providers delivering a range of next-generation video and value-added services to both consumers and business customers.

Service ProviderGlobalSuccess StoryAug-10Vodafone Success Story    (PDF - 578KB)

New Operating Model Helps Vodafone Generate Incremental Revenue, Cut Costs, and Improve Time to Market

Service ProviderGlobalPoint of ViewJul-10Internet Video: New Revenue Opportunity for Telecommunications and Cable Providers    (PDF - 1MB)

This paper focuses on how service providers can increase revenues from both consumers and business customers by improving the quality of video delivery.

Service ProviderGlobalPoint of ViewJul-10What Do Media Companies Really Want?    (PDF - 728KB)

This POV provides service providers with valuable information about the products, technologies, and services they can offer to digital media customers to differentiate themselves in a market that is seeing diminishing returns for traditional services.

Service ProviderGlobalSuccess StoryJul-10Oriental Cable Network Success Story    (PDF - 166KB)

Leading Cable Provider Brings Next-Generation TV Experience to China

Service ProviderGlobalPresentationJul-10IBSG Connected Life Market Watch    (PPT - 259KB)

Overcoming Privacy Concerns to Profit from Advanced Advertising

Service ProviderAmericasPresentationJul-10Connected Life Market Watch: Transitions in U.S. Consumer Video Entertainment    (PPT - 17.7MB)

Connected Life Market Watch: Transitions in U.S. Consumer Video Entertainment

Service ProviderGlobalVideo / AudioMay-10Femtocells: Implementing a Better Business Model To Increase SP Profitability    (PDF - 0KB)

Cisco IBSG's Bill Gerhardt and Richard Medcalf explore business models associated with an emerging and potentially disruptive service provider technology about to make its way into consumers home.

Service ProviderGlobalPoint of ViewApr-10Small Businesses Ride the Cloud: SMB Cloud Watch—German Survey Results    (PDF - 775KB)

The Cisco IBSG Service Provider Practice conducted a survey of 52 German SMBs in December 2009. The employees interviewed were decision makers, buyers or key influencers in the purchase of IT services and equipment. The purpose was to determine how ready German SMBs were to adopt cloud services. The survey revealed that, with some reservations around security and performance, German SMBs are ready for the cloud, and plan to adopt at least some cloud services in the near future. The survey also demonstrated that German SMBs strongly prefer service providers as potential providers of cloud services.

Service ProviderGlobalVideo / AudioApr-10CTIA Wireless 2010 Insights    (PDF - 0KB)

Chris Osika, IBSG's US SP Lead, shares valuable insights from CTIA Wireless 2010. Explore key trends surrounding the emergence of Mobile Life.

Service ProviderGlobalVideo / AudioMar-10Connected Life Services    (PDF - 0KB)

Kate Griffin Explores Consumers Attitudes Toward a Connected Life.

Service ProviderGlobalVideo / AudioMar-10Agile Business Architecture    (PDF - 0KB)

Uwe Lambrette Explores SPs Need to Adjust their Operating Models.

Service ProviderGlobalVideo / AudioMar-10Mobile Services    (PDF - 0KB)

Chris Osika analyzes how the economic downturn has impacted consumer behavior.

Service ProviderGlobalPoint of ViewMar-10Femtocells: Implementing a Better Business Model To Increase SP Profitability    (PDF - 522KB)

Cisco IBSG has identified six major areas where femtocells can improve business metrics for SPs.

Service ProviderGlobalPoint of ViewFeb-10Next-Generation Managed Services    (PDF - 434KB)

Vodafone Adopts a New Operating Model for Service Providers

Service ProviderGlobalPoint of ViewFeb-10Small Businesses Ride the Cloud: SMB Cloud Watch—U.S. Survey Results    (PDF - 781KB)

The SMB Cloud Watch survey hopes better understand customer needs and strategies for success and to understand the specific role and opportunity for service providers, and how they might differentiate their cloud offers to SMBs.

Service ProviderGlobalVideo / AudioFeb-10

Hear Scott Puopolo discuss the evolution of the service provider industry over the next few years, and how CIOs can take a leading role to position their business for sustained growth over the long term.

Service ProviderGlobalWhite PaperFeb-10Converged Network-IT Services Part 2:    (PDF - 2.55MB)

Eight Rules for Building an Integrated Network-IT Service Production Portfolio Strategy

Service ProviderGlobalWhite PaperJan-10IBSG Connected Life Market Watch    (PDF - 399KB)

It's No Longer "Your Father’s Mobile Phone" - Mobile Internet Will Drive the Next Wave of Innovation

Service ProviderGlobalVideo / AudioJan-10CES Perspectives 2010 from Cisco IBSG: Scott Puopolo    (PDF - 0KB)

Scott Puopolo, Vice President, Cisco IBSG Service Provider Practice shares unique insights from CES, highlighting key trends relevant to 3D, TelePresence competition, and single use wireless devices in the mobility space

Service ProviderGlobalOther - PublicationDec-09IBSG Global Service Provider Practice Backgrounder    (PDF - 238KB)

The Cisco IBSG Service Provider Practice Backgrounder gives an overview of the Cisco IBSG Service Provider Practice. The Backgrounder highlights the current service provider (SP) landscape, hot issues on the minds of CXOs, areas of opportunities, and how Cisco IBSG helps Fortune Global 500 companies in various SP segments reduce costs, increase revenue, and improve productivity in an industry that is evolving, as a new digital value chain emerges.

Service ProviderEMEAROther - PublicationDec-09Broadband Dynamic Value Assessment    (PDF - 778KB)

Understanding Possible Macroeconomic Benefits of Broadband in Developing Countries

Service ProviderEMEARPoint of ViewDec-09The Role of Income Distribution and Broadband Penetration in Developing Countries    (PDF - 110KB)

To maximize the benefits of these broadband investments, countries should consider complementary social policies that promote a more egalitarian income distribution.

Service ProviderGlobalPoint of ViewNov-09Next-Generation Managed Services: An Operating Model for Service Providers.    (PDF - 420KB)

Cisco IBSG describes an operating model for how SPs can successfully partner to deliver Next Generation Managed Services.

Service ProviderGlobalPresentationSep-09Navigating Turbulent Waters: The Next Wave for Service Providers presentation    (PPT - 1.32MB)

The SP Industry Futures research is an important tool that examines how the service provider industry might look in five years and suggests investment choices your customers can make now to increase their likelihood of success.

Service ProviderGlobalPresentationSep-09IBSG Connected Life Market Watch: Mobile Consumer / Mobile Internet    (PPT - 261KB)

The evolution of the mobile phone—and the mobile Internet—has different implications for consumers, services providers, and businesses.
- For consumers, it’s an opportunity to get more from their mobile phone investment.
- For service providers, this is a great opportunity.
- For all other consumer businesses, it’s the wake-up bell.
Learn why in this latest installment of Connect Life Market Watch, a survey of broadband consumers in 13 countries fielded in January 2009.

Service ProviderGlobalPoint of ViewSep-09Navigating Turbulent Waters: The Next Wave for Service Providers    (PDF - 357KB)

The SP Industry Futures research is an important tool that examines how the service provider industry might look in five years and suggests investment choices your customers can make now to increase their likelihood of success.

Service ProviderGlobalWhite PaperAug-09Converged Network-IT Services    (PDF - 2.37MB)

A Service Portfolio Production Strategy To Increase Service Provider Competitiveness: Converged network-IT services is a broad topic. To help service providers understand how to increase competitiveness by developing a network-IT service portfolio production strategy, Cisco IBSG has created two white papers. Part 1 (this paper) describes the nature of the market opportunity, the ideal solutions portfolio, service production mechanisms, and how service providers should respond today.

Service ProviderGlobalPoint of ViewJul-09Next-Generation Managed Services    (PDF - 449KB)

A Window of Opportunity for Service Providers

Service ProviderGlobalWhite PaperJul-09The Agile Business Architecture: Creating Service Provider Value Through Smart Sourcing    (PDF - 1.93MB)

This paper describes how service providers can implement an agile business architecture as the basis for smart sourcing strategies to evolve their production capabilities to achieve profitability and growth.

Service ProviderAsia Pacific Japan ChinaSuccess StoryJul-09Shanghai Media Group Engagement Snapshot    (PDF - 169KB)

Shanghai Media Group Partners with Cisco on Digital Media Transformation Initiative

Service ProviderGlobalPoint of ViewJul-09From Content to Experience    (PDF - 1.36MB)

Moving Beyond Content Creation to Providing an Immersive Entertainment Experience - In this Point of View, Cisco IBSG explores three strategies that content providers can adopt in the short, mid, and long term to take advantage of the tremendous opportunities created by evolving technology and consumer behavior.

Service ProviderGlobalWhite PaperMay-09Optimizing Customer Experience through Operational Excellence    (PDF - 374KB)

Following a recent study conducted by the Cisco Internet Business Solutions Group, IBSG estimate that MSOs could achieve a 30 percent to 35 percent reduction in technical support costs by improving their product-installation processes.

Service ProviderGlobalPoint of ViewMay-09The Fixed/Mobile Broadband Battle: Is It Time for "Smart Broadband"?    (PDF - 407KB)

Broadband offerings are undergoing an evolution, with significant opportunities for operators able to provide the most compelling proposition. Smart Broadband has the potential to be that solution. Operators that embrace it can deliver greater value to their customers, as well as further distance themselves from their competitors.

Service ProviderGlobalPoint of ViewMay-09Prosumers: A New Growth Opportunity    (PDF - 338KB)

The service provider industry is absolutely essential to the prosumer’s connected lifestyle, yet these companies have done little to court this segment. Providers need to invest in network infrastructure to deliver seamless, ubiquitous, and secure prosumer experiences across personal and work requirements.

Service ProviderGlobalWhite PaperMay-09Unlocking the Value of Service Provider Assets to Win the SMB Customer    (PDF - 1MB)

SMB Connected Office and the Channel Experience

Service ProviderGlobalOther - PublicationApr-09IBSG Connected Life Market Watch research highlights    (PDF - 249KB)

Cisco Connected Life Market Watch research highlights

Service ProviderGlobalVideo / AudioApr-09

CIOs Prepare For The Cloud Computing Shift

Service ProviderGlobalPoint of ViewMar-09Innovate with Collaboration    (PDF - 553KB)

How Web Service Providers Can Win in the Web 2.0 Era

Service ProviderEMEARSuccess StoryFeb-09Telecom Italia Engagement Snapshot    (PDF - 130KB)

IThink: Innovative Collaboration Project Increases Telecom Italia's Competitive Edge Starting from Within

Service ProviderAsia Pacific Japan ChinaSuccess StoryJan-09China Telecom - Engagement Snapshot    (PDF - 294KB)

China Telecom has the opportunity to penetrate this market and differentiate itself from other content delivery network (CDN) players.

Service ProviderGlobalPoint of ViewDec-08Digital Media: The Next Web Frontier    (PDF - 1.22MB)

The digital media industry is changing rapidly, with profound impact on the value chain. The most rapidly growing revenues are now coming from Internet ads and online gaming. User-generated content is competing with professional content, and both require a means of distribution. The digital media exchange (DME) is an ideal vehicle for providing digital media distribution, and provides a number of possible revenue models. This Point of View explores the industry landscape and shows how DMEs are emerging as distribution vehicles and revenue engines, using Singapore’s new DME, NexMedia, as an example.

Service ProviderAmericasSuccess StoryOct-08U.S. Service Provider    (PDF - 113KB)

A major U.S. provider of communications, data, and entertainment services is facing intense competition from broadcast satellite companies and incumbent local exchange carriers. In response, the company is launching a series of next-generation services based on Cisco technology. Working with Cisco, the company identified and implemented ways to accelerate deployment of new services with minimum operational impacts. As a result, the service provider is expected to generate cost savings of $2 million to $4 million per service deployed and, more important, realize benefits from faster time to market and reduced customer churn.

Service ProviderAsia Pacific Japan ChinaSuccess StoryOct-08Telstra- Engagement Snapshot    (PDF - 177Kb)

In a unique, cross-functional engagement, Cisco and Telstra have signed an alliance that sets the foundation for Telstra’s growth in the enterprise and government markets. The relationship is seen as a "step change," where not only are Telstra and Cisco developing new solutions, but Telstra also will use Cisco’s management platforms inside Telstra’s world-class operations environment.

Service ProviderGlobalPoint of ViewOct-08Leaving the Walled Garden: How Mobile Operators Can Survive in an Open World    (PDF - 121KB)

Historically, mobile devices were tightly tied to the service provider network. This had many advantages, such as brand identification and product differentiation, but also disadvantages, such as the cost of subsidizing the phones. Now that consumers are insisting on having choice in phone selection and mobile manufacturers are pressuring SPs to decouple devices from the network, mobile operators are facing a new, open mobile world. Many do not know how to take advantage of this new game. This Point of View explores how mobile operators can cut costs, attract new customers, become more responsive to the market, and exploit new business opportunities in this new environment.

Service ProviderAsia Pacific Japan ChinaSuccess StoryAug-08Infocomm Development Authority of Singapore - Engagement Snapshot    (PDF - 292KB)

Singapore has launched a 10-year master plan called Intelligent Nation 2015 (iN2015), designed to encourage groundbreaking use of IT technologies to serve the citizens of Singapore and create lucrative new revenue opportunities for the country. Cisco has been one of Singapore's most critical partners in the development of the digital media vertical under iN2015, instrumental in formulating business and technical solutions for the creation of a S$500 million (US$350 million) Digital Media Exchange (DME).

Service ProviderAsia Pacific Japan ChinaSuccess StoryAug-08Oriental Cable Network, Shanghai China - Engagement Snapshot    (PDF - 296KB)

Driven by a government mandate for cable providers to offer digital TV services, OCN is launching a new entity in Shanghai to create an innovative, interactive TV experience. OCN partnered with the Cisco Internet Business Solutions Group (IBSG) to undertake a comprehensive Pay-TV market assessment, define and prioritize interactive TV services, and develop a business plan and partner strategy.

Service ProviderGlobalWhite PaperAug-08"In the Cloud" Information Technology Creates New Opportunities for Network Service Providers    (PDF - 1MB)

Telecommunications SPs have a window of opportunity to leapfrog traditional IT service providers by accelerating the change to infrastructure-as-a-service and targeting new segments, cementing their position in the SMB market through channel investment and integrated offers.

Service ProviderGlobalPresentationJan-08European Consumers Are Ready for a Connected Life    (PPT - 302KB)

We are now entering the world of the "Connected Life," where users are creating their own desired experiences—consuming and interacting with multiple sources of content and services when they want, where they want, via their devices of choice. To test Western European consumers’ readiness for a holistic, Connected Life solution, the Cisco Internet Business Solutions Group (IBSG) developed a survey that was fielded July 24-August 2, 2007 to an online panel of more than 1,500 broadband consumers in Spain, the United Kingdom, Italy, Germany, and France. The sample surveyed is representative of the broadband population in each country, matching the range of age distribution and gender. This study is an extension of a previous survey conducted by Cisco IBSG in the United States in December 2006, thereby providing transatlantic comparisons. In fact, this new research indicates that broadband users in Western Europe may be even more interested in living the Connected Life than U.S. consumers.

Service ProviderGlobalWhite PaperOct-07Strategic Out-Tasking: Creating "Win-Win" Outsourcing Partnerships    (PDF - 613KB)

Many visionary enterprises and leading outsourcers are starting to embrace the guiding principles of Strategic Out-Tasking. From an operational perspective, this new model helps drive greater innovation within enterprises, yields higher outsourcer margins, and, more important, reduces partnership risks.

Service ProviderAsia Pacific Japan ChinaSuccess StorySep-07Wipro Ltd.    (PDF - 78.7KB)

Wipro planned an aggressive inorganic growth strategy based on acquiring entities in new markets and geographies. Wipro developed a comprehensive IT integration playbook, as well as overarching integration guidelines for every functional area of the company. More important, Wipro has developed a corporate culture that recognizes the importance of acquisitions and ensures that dedicated expertise and resources are continually brought to bear, laying the foundation for more successful integrations.

Service ProviderAmericasSuccess StoryAug-07EPM Telecommunications - UNE    (PDF - 85.6KB)

Service provider UNE was formed when a major Colombian conglomerate spun off its telecommunications arm, EPM. In order to better compete with large regional service providers that were entering the Colombian market, UNE leaders wanted to merge the company with several other service providers. To succeed, however, the companies needed to be fully integrated very quickly. With help from the Cisco IBSG, UNE developed a comprehensive framework to integrate the IT foundation of the companies.

Service ProviderGlobalPresentationAug-07Connected Life: Transforming Service Providers into Experience Providers    (PPT - 2.92MB)

The service provider industry is at an important inflection point where CXOs of traditional wireline, wireless, and cable service providers must make important decisions about the future of their companies. If they make the correct choices, they will enjoy future leadership positions and significant growth. If CXOs fail to execute, however, they risk relegating their companies to “also-rans” in a new and exciting market. This situation has developed because technological advances, changes in consumer behavior, and market forces have all come together to create a significant new opportunity in the service provider industry. This opportunity has been coined “Connected Life” by Cisco IBSG.

Service ProviderAsia Pacific Japan ChinaSuccess StoryApr-07Hanaro Telecom    (PDF - 43KB)

Hanaro Telecom, a leading service provider in Korea, was facing a pitched battle for subscribers with large, entrenched competitors. The company had developed an innovative IP video-on-demand offering that was beginning to gain traction in the market, but Hanaro leaders were unsure of the next step to take. Working closely with Cisco® business consultants and technology experts, Hanaro crafted a comprehensive new business and technology strategy to roll out Korea’s first mass-market IP television (IPTV) service. With the new service, Hanaro is offering a differentiated value proposition to consumers, breaking away from a head-to-head battle on prices with its competitors, and cementing a new, more prominent role for itself in the Korean service provider industry.

Service ProviderAmericasSuccess StoryOct-06Sprint Nextel Managed Security    (PDF - 71KB)

As demands for connectivity continually increased and attention turned to the competitive advantages of IP networks, current and potential Sprint customers began to focus more and more on security concerns. While fears about possible damage from invasive digital viruses and worms made for the most visible headlines, regulatory compliance requirements lifted network security into the realm of mission-critical necessity.

Service ProviderAmericasSuccess StoryOct-06Sprint Nextel Alliance    (PDF - 75KB)

In the face of changing technology and heightened customer demands, Sprint executives decided in 2002 that the company needed to redirect its strategy to remain competitive, initiating a program aimed at transforming Sprint from a product-centric enterprise into a business that revolves around customer solutions. A key part of that change involved a focus on industry-specific solutions that capitalized on wireless and IP communications.

Service ProviderAmericasSuccess StoryNov-06Computer Sciences Corporation    (PDF - 71KB)

Leading global systems integrator Computer Sciences Corporation was searching for new ways to enhance their portfolio of services with new innovative, differentiable service offerings. With assistance from the Cisco Internet Business Solutions Group, CSC formulated a cohesive strategy for deploying a new portfolio of network-enabled service offerings that could lead to significant increases in revenue and improve value-creation for customers substantially.

Service ProviderEMEARSuccess StoryOct-06Orange Business Services    (PDF - 72KB)

To create new revenue streams, Orange Business Services wanted to develop an end-to-end solution for the high-value healthcare sector—acquiring systems integration expertise to extend its managed service offering. Working with Cisco, OBS developed this capability—based on a Cisco Medical-Grade Network design and a converged, wireless, intelligent IP infrastructure—and is already winning new business.

Service ProviderEMEARSuccess StoryAug-06T-Systems Enterprise Service GmbH    (PDF - 81KB)

Working with Cisco, T-Systems has better served the needs of its customers and exploit new opportunities in Germany. Project Navigator enabled T-Systems to bring to market a powerful portfolio of IP-based solutions for large enterprises, the mid-market, and SMB segments. Stronger propositions have helped T-Systems to increase its win rates significantly.

Service ProviderAsia Pacific Japan ChinaVideo / AudioAug-06China Telecom Video    (PDF - 105.2MB)

The SMB Managed Service program marked an important milestone for China Telecom in its strategic transformation roadmap. Small and medium businesses now enjoy integrated VPN based services plus managed security powered by Cisco, all at affordable costs. This video provides a holistic story of joint effort and market success, with presence from both CEO and COO of China Telecom.

Service ProviderEMEARSuccess StoryAug-06Deutsche Bahn – T-Mobile Deutschland    (PDF - 74KB)

Deutsche Bahn wanted to implement Project Railnet—an ambitious concept to provide wireless Internet access aboard the company’s high-speed ICE trains in Germany. The result is a powerful strategic partnership with T-Mobile Deutschland that will transform the customer travel experience and unlock new strategic value and competitive advantage for both companies.

Service ProviderEMEARSuccess StoryAug-06Kabel Deutschland    (PDF - 69KB)

Kabel Deutschland’s unique triple-play package has enabled the company to offer a real alternative to customers: attractive bundles of Internet (Kabel Highspeed) and telephone services (Kabel Phone) via cable, as well as analog and digital TV—all from a single source. The company’s triple-play offer, completed with the support of the Cisco Systems® Internet Business Solutions Group (IBSG), means that German subscribers no longer need to buy DSL bundled with an analog telephone or ISDN line, saving customers the basic fee for telephony.

Service ProviderAmericasSuccess StoryAug-06Orbitel    (PDF - 68KB)

With assistance from Cisco IBSG, Orbitel designed an entirely new business strategy based around Wi-Max access, and developed a detailed roadmap for bringing new services to market. Orbitel was able to successfully launch its new product portfolio and has already gained a strong foothold in the market.

Service ProviderAsia Pacific Japan ChinaSuccess StoryJul-06Telekom Malaysia Berhad    (PDF - 77KB)

Telekom Malaysia partnered with Cisco to make the leap from traditional voice to an integrated voice and data service provider. Entering into an alliance partnership, they developed and accelerated an IP services and go-to-market strategy for the Malaysian enterprise market, experiencing a 20 percent monthly growth rate and on target to triple revenue.

Service ProviderEMEARSuccess StoryJun-063 Italy    (PDF - 123KB)

3 Italy and Cisco have worked together to create a new business model—a revenue-sharing, collaborative framework with systems integrators and application developers—that promises to break the Italian small-business market wide open. The shared revenue model is creating new channels and opportunities for application development targeted at small and medium-sized business customers.

Service ProviderEMEARSuccess StoryJun-06Vodafone    (PDF - 127KB)

Vodafone, Cisco, and Cisco’s Linksys joined forces to create a widely available, low-cost solution for providing mobile broadband connectivity to workgroups, households, and communities. It enables group access—instant, convenient, and secure—to remote corporate networks, e-mail, and the Internet. In doing so, the companies developed a new model for successful collaboration between a mobile operator and the IT industry.

Service ProviderAmericasSuccess StoryJun-06BellSouth    (PDF - 121KB)

BellSouth worked with Cisco IBSG to analyze business opportunities and identify the new capabilities, focusing on a transition to an intelligent service delivery model. With IBSG’s help, BellSouth was able to zero in on the most attractive business opportunities, prioritize investments in new capabilities, and develop a detailed roadmap for bringing new offerings to market.

Service ProviderAmericasSuccess StoryMay-06Cox Communications    (PDF - 123KB)

Cox Business Services wanted to transform the company’s core business model from supplying traditional access services to becoming a full-service provider of converged IP voice and data solutions. Working with Cisco IBSG, Cox was able to develop a cohesive strategy to market, sell, deliver, and support the new portfolio, and reduce time to market of the new solutions.

Service ProviderEMEARVideo / AudioMay-06

Belgacom and Cisco created an outsourced service aimed at small and medium-sized companies that integrates managed IP telephony, data, and security services – using Cisco Unified CallManager.

Service ProviderEMEARSuccess StoryApr-06BT    (PDF - 63KB)

BT and Cisco developed a strategic alliance to successfully bring to market a wide portfolio of IP-based solutions. The two companies combined resources to create joint sales and marketing strategies. Results so far include better-than-expected financial returns in Europe, delivering direct benefits to the BT and Cisco global platform. The next stage is to replicate this winning model across the rest of the world.

Service ProviderAmericasVideo / AudioMar-06Bell Canada Video    (PDF - 00MB)

Bell Canada collaborates with Cisco Systems to deploy carrier grade IP services for Bell and its customers.

Service ProviderAmericasSuccess StoryJan-06Bell Canada    (PDF - 65KB)

Bell Canada and Cisco formed a partnership in early 2004 to accelerate the creation, commercialization, and delivery of next-generation IP services, reduce costs by Cdn$1.5B within two years, and improve operational efficiency.

Service ProviderEMEARVideo / AudioJan-06

Unique triple-play offer proves instant success for Germany's leading cable operator KDG. The IBSG led engagement focused on service creation and helping the customer to effectively deploy broadband and IP telephony services.

Service ProviderGlobalWhite PaperJan-06Strategic Out-Tasking A New Model for Outsourcing    (PDF - 178KB)

This paper discusses the compelling drivers for IT outsourcing as well as the need for a new business model.

Service ProviderAmericasSuccess StoryDec-05Equant    (PDF - 90KB)

Building on 50 years of experience, Equant is a recognized industry leader providing global IP and data services to more than 3700 multinational businesses in over 220 countries and territories. Facing a declining market and shrinking profit margins of their traditional services, Equant engaged Cisco to help increase the profitability of its core managed services, specifically IP VPN. Conducting a real-time industry benchmark in parallel with a deep-dive assessment of Equant’s IP VPN Sales-to-Cash process, Cisco identified areas of potential.

Service ProviderAmericasSuccess StoryNov-05

SBC decided it needed to get into the MPLS networking business because its customers were requesting more functionality and intelligence in the network. SBC turned to IBSG to help frame the competitive MPLS environment and differentiate its new NVPN-based services. Data provided by IBSG helped SBC educate its sales force on the cost benefits and ease of integration NVPN provided SBC customers.

Service ProviderEMEARVideo / AudioOct-05

BT Global Services and Cisco are working together to create the digital network economy, and bring value to customers.

Service ProviderAmericasSuccess StoryOct-05AT&T    (PDF - 156KB)

Under the framework of go-to-market alliance with Cisco, AT&T developed and successfully launched a managed intrusion detection service (MIDS)—enabling it to accelerate time to market, ensure a better service rollout, and establish a stronger value proposition. As a result, AT&T has secured competitive advantage in a crowded market and created valuable new revenue streams.

Service ProviderEMEARSuccess StoryOct-05Belgacom    (PDF - 188KB)

For Belgacom, identifying new service opportunities is essential to future growth, and the company collaborates with Cisco to assess the market potential and financial viability of new services. The latest offering – based on Cisco CallManager Express – provides managed IP Telephony, Internet access and security. Flexible pricing options have made this ‘office in a box’ an attractive proposition for SMB companies.

Service ProviderEMEARSuccess StoryOct-05

AT&T's aim is to deliver the ultimate 'stealth' networkm completely undetectable from the outside. The demands of protecting enterprise networks continue to keep many CIO's awake at night and, as AT&T moves towards this vision, it wanted to develop and launch a managed intrusion detection service for business customers in EMEA.

Service ProviderEMEARVideo / AudioOct-05Vodafone Global IP Factory    (PDF - 00MB)

Vodaphone implemented a Cisco IP network to transform its business to become a next generation service provider.

Service ProviderEMEARSuccess StoryOct-05Vodafone UK IP Factory    (PDF - 69KB)

Vodafone identified objectives to boost incremental revenue, improve speed to market, and facilitate cost avoidance. Two major initiatives were launched to meet these objectives: Littlebox and IP Factory. Not only will these solutions change the shape of the mobile phone industry, but they are set to generate US$870M of incremental revenue and cost avoidance for Vodafone.

Service ProviderAsia Pacific Japan ChinaSuccess StorySep-05China Unicom    (PDF - 57KB)

China Unicom is the only truly integrated telecommunications service provider with a complete set of licenses to provide fixed voice, cellular, data, and paging services in China.

Service ProviderEMEARSuccess StoryAug-05Telecom Italia    (PDF - 118KB)

A unique partnership between Telecom Italia and Cisco Systems combines the resources of the foremost Italian service provider with the experience and technologies of the world leader in Internet-based communications. The result is a flexible and customised value proposition for the retail sector based on innovative and best-of-breed solutions from an ecosystem of partners – supported by a single IP network – forming the basis for similar offerings to other vertical industries in the future.

Service ProviderEMEARSuccess StoryAug-05Orange    (PDF - 61KB)

By working with Cisco as its partner, Orange has developed a forward-looking integrated voice and data service delivery platform for corporate customers that is attracting new business and helping to increase its UK market share. Now firmly established as a credible business market player, Orange is building on its success and aiming to broaden the solution’s appeal, once again in partnership with Cisco.

Service ProviderEMEARSuccess StoryAug-05COLT    (PDF - 177KB)

When COLT identified strong customer demand for a high-speed, any-to-any Ethernet service that would operate throughout Europe, a close collaboration with Cisco helped it not only to build this innovative service, but also to develop a business case that would give COLT a rapid return on investment and an 18-month market lead.

Service ProviderEMEARSuccess StoryJul-05Portugal Telecom    (PDF - 143KB)

With the country’s largest market capitalisation, Portugal Telecom has successfully evolved through privatisation, market liberalisation and business diversification. Its journey of organisational transformation has led the company to focus on the efficiency gains provided by e-enablement.

Service ProviderAsia Pacific Japan ChinaSuccess StoryJul-05Chunghwa Telecom    (PDF - 86KB)

Chunghwa Telecom, previously a state-owned enterprise now being privatized, has always been the biggest telecom service provider in Taiwan.

Service ProviderEMEARSuccess StoryMay-05Turkcell    (PDF - 105KB)

As part of a long-term relationship with Turkcell, Cisco's Internet Business Solutions Group has been using its web enablement best practice and benchmarking expertise to help the company transform its mission critical processes. Turkcell e-transformation initiatives such as e-HR and e-Learning sit alongside process automation software and corporate portal developments.

Service ProviderEMEARSuccess StoryFeb-05Telecom Italia Mobile    (PDF - 152KB)

A unique partnership between Telecom Italia and Cisco Systems combines the resources of the foremost Italian service provider with the experience and technologies of the world leader in Internet-based communications. The result is a flexible and customised value proposition for the retail sector based on innovative and best-of-breed solutions from an ecosystem of partners – supported by a single IP network – forming the basis for similar offerings to other vertical industries in the future.

Service ProviderEMEARSuccess StoryJan-05BT PEM    (PDF - 112KB)

Originally developed around five years ago to boost major sales outcomes, BT’s Partnership Evaluation Model (PEM) has become an industry-leading methodology for improving a company’s key strategic partnerships. The highly effective strategic alliance between BT and Cisco is testimony to the world-class partnering skills of both companies.

Service ProviderGlobalConnected Series BooksYear-04Connected Series - Connected Homes    (PDF - 6.02MB)

The communications industry is undergoing massive change, and nowhere is this more evident than in the arena of consumer broadband. Virtually every service provider is attempting to capture this still-nascent but exploding market – from incumbents, alternative service providers, and cable and satellite operators to mobile and Internet portals. This selection of essays provides a look at the forces that are shaping the consumer broadband market, with the goal of helping service providers adapt to and profit from this opportunity. Order a copy of this book.

Service ProviderGlobalWhite PaperYear-04Consumer Broadband: The Path to Growth and Profitability    (PDF - 166KB)

This paper describes how the consumer broadband market is emerging during a time of tremendous change in the telecommunications industry. Conditions vary globally but service providers worldwide are experiencing many of the same trends.

Retail and CPGGlobalSuccess StoryJul-13Coca-Cola Enterprises    (PDF - 1MB)

Coca-Cola Enterprises Engages Manufacturing Facility Workforce Through New and Converged Digital Signage Platform

Retail and CPGGlobalSuccess StoryJul-13Grupo Pão de Açúcar (GPA)    (PDF - 742KB)

Brazil’s Largest Retailer Addresses Changes in Consumer Behavior with a Flexible Communications and Collaboration Strategy

Retail and CPGGlobalSuccess StoryJun-13Tesco    (PDF - 671KB)

Tesco Launches Innovative Pilot To Drive the In-Store Digital Experience

Retail and CPGGlobalOther - PublicationMay-13‘Catch and Keep’ Digital Shoppers    (PDF - 461KB)

How To Deliver Retail Their Way (Mexico Survey Findings)

Retail and CPGGlobalOther - PublicationMay-13‘Catch and Keep’ Digital Shoppers    (PDF - 465KB)

How To Deliver Retail Their Way (China Survey Findings)

Retail and CPGGlobalOther - PublicationMay-13‘Catch and Keep’ Digital Shoppers    (PDF - 467KB)

How To Deliver Retail Their Way (Brazil Survey Findings)

Retail and CPGEMEARSuccess StoryMay-13Costco Wholesale Corporation    (PDF - 535KB)

Costco.com Successfully Expands into United Kingdom in Record Time

Retail and CPGGlobalPoint of ViewJan-13Cisco Interior Inspirer: At-A-Glance    (PDF - 1.18MB)

Introducing a new home furnishings retail experience to meet the demands of todays digital savvy shoppers. An instore and online experience that inspires and helps shoppers to make home purchases with confidence.

Retail and CPGGlobalPoint of ViewJan-13Survey Findings – U.K.    (PDF - 455KB)

The industry must now race to "catch and keep" the majority of consumers who effortlessly mash-up digital and physical shopping.

Retail and CPGGlobalPoint of ViewJan-13Survey Findings – U.S.    (PDF - 448KB)

The industry must now race to "catch and keep" the majority of consumers who effortlessly mash-up digital and physical shopping.

Retail and CPGGlobalPoint of ViewJan-13'Catch and Keep' Digital Shoppers: How To Deliver Retail Their Way    (PDF - 1.74MB)

The industry must now race to "catch and keep" the majority of consumers who effortlessly mash-up digital and physical shopping.

Retail and CPGGlobalPoint of ViewDec-12Surfing the Data Deluge    (PDF - 2MB)

How Retailers Can Turn Big Data into Big Profits

Retail and CPGGlobalPoint of ViewNov-12Catch 'Em and Keep 'Em: Revitalizing the Store in a Cross-Channel World [Japanese]    (PDF - 94KB)

Based on original research conducted by Cisco IBSG in the U.S. and U.K., cross-channel shopping demands a new approach to win customers and capture wallet.

Retail and CPGGlobalPoint of ViewNov-12The Operational Implications of Omnichannel Retailing    (PDF - 704KB)

How Creating a Balanced Retail Strategy Can Increase Basket Size, Grow Conversion Rates, and Reduce Inventory Losses

Retail and CPGGlobalPoint of ViewOct-12Multichannel Retailing: Multiplying Labor for Competitive Differentiation    (PDF - 895KB)

Manning the Unmanned Aisles of Retail

Retail and CPGGlobalPoint of ViewSep-12Digital Malls: The Next Generation of Self-Service Shopping    (PDF - 1MB)

In the midst of economic and demographic challenges, three emerging, technology-enabled, self-service retail trends can be brought together to create Digital Malls—a new opportunity for retailers, mall developers, consumer products manufacturers, and others in the retail value chain.

Retail and CPGGlobalPoint of ViewSep-12Orchestration Services Increase Revenues for Retailers    (PDF - 1MB)

Cisco IBSG Research Reveals New 'Learner' Segment Is Receptive to Services that Bridge Knowledge Gap, Provide Greater Value from Purchases

Retail and CPGGlobalSuccess StoryJul-12John Lewis    (PDF - 1MB)

Leading U.K. Retailer, John Lewis, Pilots Unique Cisco StyleMe Fashion Mirror To Help Capture More Cross-Channel Shoppers

Retail and CPGEMEARSuccess StoryJul-12John Lewis    (PDF - 976KB)

Leading U.K. Retailer, John Lewis, Changes the Face of Retail Operations Through Innovative Use of Video-Based Technology in Shops

Retail and CPGGlobalPoint of ViewMar-12Achieving Retail Agility: Is Cloud Computing the Answer?    (PDF - 970KB)

Cloud computing encompasses a combination of well-tested IT best practices that are already speeding time to market, accelerating innovation, lowering costs, and improving management for leading retailers.

Retail and CPGGlobalSuccess StoryApr-12Leading Retailer Expands E-Commerce Business Globally    (PDF - 1MB)

Growth Strategy Leads to Faster Rollout Plans and Executive Support

Retail and CPGGlobalPoint of ViewFeb-12Reshaping Retail with Mobility    (PDF - 1MB)

How To Benefit from Changing Consumer Behaviors

Retail and CPGGlobalOther - PublicationJan-12Cisco StyleMe™ Virtual Fashion Mirror    (PDF - 2.02MB)

How new consumer behaviors are enabling retailers to revitalize their stores by combining the virtual and physical worlds.

Retail and CPGGlobalPoint of ViewJan-12Catch 'Em and Keep 'Em: Revitalizing the Store in a Cross-Channel World - U.S. and U.K. Point of View    (PDF - 826KB)

Based on original research conducted by Cisco IBSG in the U.S. and U.K., cross-channel shopping demands a new approach to win customers and capture wallet. U.S. and U.K. Point of View

Retail and CPGGlobalPresentationJan-12Catch 'Em and Keep 'Em: Revitalizing the Store in a Cross-Channel World - Survey Findings U.K.    (PPT - 1.02MB)

Based on original research conducted by Cisco IBSG in the U.S. and U.K., cross-channel shopping demands a new approach to win customers and capture wallet. U.K. Survey

Retail and CPGGlobalPoint of ViewJan-12Catch 'Em and Keep 'Em: Revitalizing the Store in a Cross-Channel World - U.K. Point of View    (PDF - 826KB)

Based on original research conducted by Cisco IBSG in the U.S. and U.K., cross-channel shopping demands a new approach to win customers and capture wallet. U.K. Point of View

Retail and CPGGlobalPresentationJan-12Catch 'Em and Keep 'Em: Revitalizing the Store in a Cross-Channel World - Survey Findings U.S.    (PPT - 1.01MB)

Based on original research conducted by Cisco IBSG in the U.S. and U.K., cross-channel shopping demands a new approach to win customers and capture wallet. U.S. Survey

Retail and CPGGlobalPoint of ViewDec-11Global E-Commerce: Advanced Multichannel Expectations in Highly Developed Markets    (PDF - 1MB)

Retailers must understand customer needs and expectations, and deliver more advanced multichannel capabilities than they may be doing at home today

Retail and CPGGlobalPresentationNov-11Reshaping Retail with Mobility    (PPT - 4MB)

How To Benefit from Changing Consumer Behaviors

Retail and CPGGlobalPoint of ViewAug-11The Global E-Commerce Gold Rush: How Retailers Can Find Riches Overseas    (PDF - 1MB)

Based on research conducted by the Cisco® Internet Business Solutions Group (IBSG) Retail Practice, this paper describes the key challenges, size of the opportunity, global best practices, and next steps for retailers looking to "go global" with e-commerce.

Retail and CPGGlobalSuccess StoryJul-11Digital Platform Proves Critical to Growth of Leading CPG Company    (PDF - 508KB)

After introducing a new agenda for an aggressive growth plan, a multibillion-dollar consumer packaged goods company led by a new executive management team partnered with Cisco to build out a digital footprint that would address myriad opportunities and provide the foundation for extending and enhancing the platform’s capabilities. The result was a cohesive communications platform that aligns senior management quickly, and connects with and motivates employees across the globally dispersed organization.

Retail and CPGEMEAROther - PublicationJul-11My Shopping, My Way (Mashops) - U.K.    (PDF - 136KB)

My Shopping, My Way U.K. Survey results

Retail and CPGGlobalSuccess StoryJul-11Major Retailer Leapfrogs E-Commerce Competitors    (PDF - 268KB)

A major retailer struggling with its e-commerce site lagged in the areas of growth and customer experience. Facing the critical holiday season, the company needed to quickly upgrade its e-commerce customer experience—particularly in regard to new capabilities such as video, mobility, and social media—to effectively compete and position itself for rapid innovation in multichannel retailing.

Retail and CPGGlobalOther - PublicationJun-11

How Retailers Can Thrive in a Rapidly Changing World

Retail and CPGGlobalOther - PublicationJun-11

Retailers are responding to technology-savvy consumers by combining Web-like and in-store shopping experiences.

Retail and CPGGlobalPoint of ViewMay-11Want Growth? Build Online Stores    (PDF - 929KB)

This Point of View from the Cisco® Internet Business Solutions Group (IBSG) explores how traditional retailers can fuel growth through online expansion.

Retail and CPGGlobalWhite PaperMay-11My Shopping, My Way    (PDF - 2MB)

Based on groundbreaking research, this report describes how retailers can benefit from three retail trends.

Retail and CPGGlobalPoint of ViewJan-11My Shopping, My Way Point of View    (PDF - 90.3KB)

Retailers are responding to technology-savvy consumers by combining Web-like and in-store shopping experiences.

Retail and CPGGlobalPresentationJan-11My Shopping, My Way presentation    (PPT - 2.15MB)

Retailers are responding to technology-savvy consumers by combining Web-like and in-store shopping experiences.

Retail and CPGGlobalVideo / AudioJan-11My Shopping, My Way video    (PDF - 0KB)

Retailers are responding to technology-savvy consumers by combining Web-like and in-store shopping experiences.

Retail and CPGGlobalPresentationNov-10Experience Retailing: How To Compete and Win in the Connectivity and Home Networking Markets    (PPT - 747KB)

How To Compete and Win in the Connectivity and Home Networking Markets

Retail and CPGGlobalPoint of ViewNov-10Why Do You Still Have Out-of-Stocks?    (PDF - 1MB)

A New Approach to Solving an Old Problem

Retail and CPGGlobalWhite PaperOct-10Cisco IBSG and Procter & Gamble: Accelerating Innovation    (PDF - 1MB)

Over the past three years, Cisco IBSG and P&G have forged a partnership that is anything but ordinary. It’s a relationship founded on deep trust and willingness on both sides to redefine client-vendor roles, and to accept the risks that go along with that.

Retail and CPGGlobalPoint of ViewOct-10Are U.S. Brick-and-Mortar Retailers Ready for a Wave of Global E-Commerce Competitors?    (PDF - 99KB)

This Point of View paper from the Cisco Internet Business Solutions Group (IBSG) explores how major e-commerce players in Asia and Europe are quickly partnering and consolidating to create cross-continent platforms that allow them to expand to the United States and elsewhere without first opening physical stores. To address this challenge, both multichannel and pure-play U.S. retailers need to start thinking of themselves as global e-commerce retailers.

Retail and CPGGlobalVideo / AudioSep-10Collaboration Impact Zones That Increase Store Associate Productivity    (PDF - 0KB)

Cisco IBSG Retail Collaboration Series - Increasing Store Productivity. Cisco IBSG's Paul Schottmiller shares his perspective on how Collaboration Impact Zones improve retail store operations.

Retail and CPGGlobalSuccess StoryAug-10Global Retailer Success Story    (PDF - 199KB)

Retailer Overhauls IT To Build Systems Better and Faster - Cisco IBSG-Led Strategy Improves Speed, Quality, Productivity

Retail and CPGGlobalPoint of ViewAug-10Accelerate Retail Business Results with Technology-Enabled Private Label Capabilities    (PDF - 803KB)

To help retailers employ technologies to improve their private label initiatives, Cisco IBSG developed a two-phase maturity model that allows retailers to assess their private label capabilities.

Retail and CPGGlobalSuccess StoryJul-10Procter & Gamble Success Story    (PDF - 163KB)

"Virtual Experts" Smooth Transition for Procter & Gamble Expats: Cisco TelePresence Kiosks Enable Face-to-Face Problem-Solving

Retail and CPGGlobalSuccess StoryJun-10Multinational Retail Corporation Success Story    (PDF - 211KB)

New Business Architecture Accelerates Innovation in Health and Wellness R&D

Retail and CPGGlobalPoint of ViewMay-10New Collaboration Tools Are Creating More Productive Store Associates    (PDF - 718KB)

In this paper, IBSG has identified impact zones—centered on innovation, knowledge sharing, decision making, and complex execution—where collaboration will transform core retail processes and performance.

Retail and CPGGlobalVideo / AudioMay-10Cisco ServicePresence Transforming Retailers into Successful Sellers of High-Margin Services    (PDF - 0KB)

Cisco IBSG's Lisa Fretwell explores Cisco ServicePresence - a virtual, real-life service concept that allows customers to conduct face-to-face discussions with experts who may be thousands of miles away.

Retail and CPGGlobalWhite PaperMay-10Cisco ServicePresence TM    (PDF - 846KB)

Transforming Retailers into Successful Sellers of High-Margin Services

Retail and CPGGlobalVideo / AudioApr-10The Future of Retail Touchpoints    (PDF - 0KB)

Cisco IBSG's Edward Westenberg explores how retail touchpoints are impacting the customer shopping journey and changing the future of retail.

Retail and CPGGlobalVideo / AudioApr-10The New Normal in Retail    (PDF - 0KB)

Cisco IBSG's Jon Stine examines a new world - a New Normal - where the rules of retailing are changing.

Retail and CPGGlobalVideo / AudioApr-10Opportunities in Video Analytics    (PDF - 0KB)

Cisco IBSG's Joanne Bethlahmy discusses new and exciting opportunities in video analytics and what retailers can learn from casinos and retail industry innovators.

Retail and CPGGlobalSuccess StoryFeb-10Procter & Gamble Transforms Dry Cleaning Customer Experience with Cisco-Designed IT Platform    (PDF - 141KB)

Procter & Gamble Transforms Dry Cleaning Customer Experience with Cisco-Designed IT Platform

Retail and CPGGlobalOther - PublicationJan-10Harrah's Digital Signage Press Release    (PDF - 79KB)

Harrah's Digital Signage Press Release

Retail and CPGGlobalVideo / AudioJan-10Intersection of Retail and Technology Create Compelling Customer Experiences VoD    (PDF - 0KB)

Rachael McBrearty, Director Global Customer Experience, Cisco IBSG, discusses new technology capabilities that enable personalized experience on a real-time basis and encourages you to embrace experience, design innovation.

Retail and CPGGlobalPoint of ViewJan-10The Future of Retail Touchpoints    (PDF - 1.07MB)

Extending Your Reach in the Consumer Shopping Journey

Retail and CPGGlobalPoint of ViewDec-09Video Analytics    (PDF - 73KB)

Enabling Retailers and Casinos To Build Brand Loyalty, Increase Competitive Advantage, and Improve Customer Service

Retail and CPGGlobalPoint of ViewDec-09Weathering the Storm: Preparing for the "New Normal" in Retail    (PDF - 286KB)

This paper examines several technological and demographic transitions and their implications for retailers, and suggests six steps retailers can take to prepare for the "New Normal" of North American retail.

Retail and CPGGlobalVideo / AudioDec-09Retailing in the Connected World video    (PDF - 0KB)

Retailing in the Connected World video

Retail and CPGGlobalSuccess StoryNov-09Heineken Success Story    (PDF - 194KB)

Heineken Extends Brand Equity with First "Experience Store"

Retail and CPGGlobalVideo / AudioOct-09Mobility in Retail: Delivering a Collaborative Shopping Experience to Improve Business Results    (PDF - 0MB)

In this VoD, Cisco IBSG's Lisa Fretwell discusses a four-step framework that enables retailers to develop a phased approach to mobility - connect, inform and sell, transact, and collaborative mobile experience.

Retail and CPGEMEARSuccess StoryAug-09Swiss Post Customer Success Story    (PDF - 83.7KB)

Cisco IBSG Helps Swiss Post Boost Salesforce Effectiveness

Retail and CPGGlobalPoint of ViewJul-09Social-Network-Driven Retail Transformation    (PDF - 2.24MB)

Fourth Annual E-Commerce Survey

Retail and CPGGlobalSuccess StoryJul-09Tesco plc Success Story    (PDF - 183KB)

Tesco Uses Collaboration Tools To Support Rapid International Growth

Retail and CPGGlobalPoint of ViewJul-09Fourth Annual Cisco IBSG E-Commerce Survey    (PDF - 656KB)

Social-Network-Driven Retail Transformation

Retail and CPGGlobalWhite PaperJul-09Mobility in Retail: A Global Opportunity Emerges    (PDF - 2.21MB)

Cisco IBSG has created a four-step framework that enables retailers to develop a phased approach to mobility - connect, inform and sell, transact, and collaborative mobile experience.

Retail and CPGGlobalPoint of ViewJul-09Connected Agriculture: Developing Smart, Connected Rural Communities    (PDF - 1.19MB)

The paper discusses the role of ICT in agricultural development, and suggests a framework for implementing ICT solutions in a rural setting, helping to reduce poverty, strengthen smallholder agricultural value chains, and grow GDP.

Retail and CPGGlobalVideo / AudioJun-09CIO Insights: Jon Stine    (PDF -  )

Smart Phones Transform the Customer Shopping Experience

Retail and CPGGlobalPresentationOct-08The New Key to Retail Success    (PPT - 1.06MB)

The New Key to Retail Success, Create and Sustain Customer Loyalty with Brand-right, Differentiated Experiences.

Retail and CPGAmericasSuccess StoryJul-08Canadian Tire    (PDF - 137KB)

As Canadian Tire grew, so did the amount of paper pushed out to its dealers. With visions of a paperless communications process, Canadian Tire created an interactive, online connected collaboration platform that organizes, prioritizes, and filters retail program content, as well as provides access for feedback, saving Canadian Tire significant time and money.

Retail and CPGAmericasSuccess StoryMay-08Procter & Gamble    (PDF - 136KB)

Cisco worked closely with P&G to create a communication-enabled business process founded on the Cisco TelePresence solution. The purpose: enable true collaboration with partners and customers to speed decision-making while reducing the need for travel. Adoption rate has exceeded expectations; critical decisions are now made in minutes vs. days; and global collaboration without the need for excessive travel has helped P&G blaze a trail to collaboration and innovation leadership.

Retail and CPGGlobalOther - PublicationApr-08Retailing in the Connected World overview    (PDF - 189KB)

Retailing in the Connected World Overview

Retail and CPGGlobalPresentationApr-08Winning the Connected Consumer    (PPT - 5.1MB)

New retail strategies for growth and profitability in a connected world

Retail and CPGGlobalPresentationApr-09Retailing in the Connected world – video demonstration    (PPT - 2.66MB)

Retailing in the connected world – video demonstration

Retail and CPGAmericasVideo / AudioSep-07Coca-Cola Enterprises video    (PDF - 0KB)

Featuring CCE's CEO, CIO and SVP of Public Affairs, the video highlights key Cisco messages such as collaboration, CXO relevancy, Unified Communications, and "network as the platform" in an executive communications solution for the world's #1 brand.

Retail and CPGAmericasSuccess StorySep-07Coca-Cola Enterprises    (PDF - 85.8KB)

Case study highlighting how Coca-Cola Enterprises (CCE) worked with IBSG as a strategic partner to accelerate executive communications, bringing its employees on board with the company's first-ever Global Operating Framework. Collaborating with other groups within Cisco such as Corporate Positioning, Digital Media Systems, IT, Sales, and Human Resources to develop and execute a Unified Communications solution, the Cisco team implemented the solution in an astounding six weeks, allowing CCE's executive staff to quickly begin using video, VoD, real-time broadcast, and meeting in a box to communicate the company's new vision and strategy to employees around the world.

Retail and CPGGlobalVideo / AudioAug-07ExecNet Video    (PDF - 00MB)

The ExecNet video provides an overview of the latest trends in retail from Mohsen Moazami, vice president of IBSG's Retail /Consumer Products practice. Specifically, the video covers how the expectations of today's "connected consumer" are transforming the way retailers implement technology in their stores.

Retail and CPGEMEARSuccess StoryAug-07METRO Group - Innovation    (PDF - 84.5KB)

Having implemented virtual networking and workplace collaboration, with a successful period of technology-based innovation through its Future Store Initiative, METRO Group sought to embed innovation more deeply in its business processes. With Cisco IBSG, METRO Group has built a structured framework and governance model to capture and develop new ideas, maintaining its competitive advantage and offering sustainable, differentiated value to customers.

Research & EconomicsAsia Pacific Japan ChinaPresentationSep-13ITCM Presentation - Simplified Chinese    (PPT - 3MB)

Presentation of the Impact of Cloud on IT Consumption Models study - Simplified Chinese.

Research & EconomicsAmericasPresentationSep-13ITCM Presentation - LATAM Spanish    (PPT - 4MB)

Presentation of the Impact of Cloud on IT Consumption Models study - LATAM Spanish.

Research & EconomicsAsia Pacific Japan ChinaPresentationSep-13ITCM Presentation - Japanese    (PPT - 3MB)

Presentation of the Impact of Cloud on IT Consumption Models study - Japanese.

Research & EconomicsAsia Pacific Japan ChinaPresentationSep-13ITCM Presentation - Korean    (PPT - 3MB)

Presentation of the Impact of Cloud on IT Consumption Models study - Korean.

Research & EconomicsEMEARPresentationSep-13ITCM Presentation - French    (PPT - 4MB)

Presentation of the Impact of Cloud on IT Consumption Models study - French.

Research & EconomicsGlobalPresentationSep-13ITCM Presentation    (PPT - 4MB)

Presentation of the Impact of Cloud on IT Consumption Models study.

Research & EconomicsEMEARPresentationSep-13ITCM Presentation - German    (PPT - 4MB)

Presentation of the Impact of Cloud on IT Consumption Models study - German.

Research & EconomicsEMEARPresentationSep-13ITCM Presentation - Brazilian Portuguese    (PPT - 4MB)

Presentation of the Impact of Cloud on IT Consumption Models study - Brazilian Portuguese.

Research & EconomicsEMEARPresentationSep-13ITCM Presentation - European Spanish    (PPT - 4MB)

Presentation of the Impact of Cloud on IT Consumption Models study - European Spanish.

Research & EconomicsEMEARPresentationSep-13ITCM Presentation - Russian    (PPT - 4MB)

Presentation of the Impact of Cloud on IT Consumption Models study - Russian.

Research & EconomicsGlobalOther - PublicationAug-13ITCM Top 10 Insights - French    (PDF - 756KB)

Top 10 Insights from our analysis of the Impact of Cloud on IT Consumption Models study. (French)

Research & EconomicsGlobalOther - PublicationAug-13ITCM Top 10 Insights - German    (PDF - 756KB)

Top 10 Insights from our analysis of the Impact of Cloud on IT Consumption Models study. (German)

Research & EconomicsGlobalOther - PublicationAug-13ITCM Top 10 Insights - LATAM Spanish    (PDF - 756KB)

Top 10 Insights from our analysis of the Impact of Cloud on IT Consumption Models study. (LATAM Spanish)

Research & EconomicsGlobalPresentationAug-2013ITCM Presentation    (PPT - 5MB)

Presentation of the Impact of Cloud on IT Consumption Models study.

Research & EconomicsGlobalOther - PublicationAug-13ITCM Top 10 Insights - Italian    (PDF - 756KB)

Top 10 Insights from our analysis of the Impact of Cloud on IT Consumption Models study. (Italian)

Research & EconomicsGlobalOther - PublicationAug-13ITCM Top 10 Insights - European Spanish    (PDF - 756KB)

Top 10 Insights from our analysis of the Impact of Cloud on IT Consumption Models study. (European Spanish)

Research & EconomicsGlobalOther - PublicationAug-2013ITCM Study Report    (PDF - 1MB)

What will the IT organization of the future look like, and what will its leaders have to do to be successful in that environment?

Research & EconomicsGlobalOther - PublicationAug-13ITCM Top 10 Insights    (PDF - 756KB)

Top 10 Insights from our analysis of the Impact of Cloud on IT Consumption Models study.

Research & EconomicsGlobalOther - PublicationAug-13ITCM Top 10 Insights - Brazilian Portuguese    (PDF - 756KB)

Top 10 Insights from our analysis of the Impact of Cloud on IT Consumption Models study. (Brazilian Portuguese)

Research & EconomicsGlobalOther - PublicationAug-13ITCM Top 10 Insights - Japanese    (PDF - 756KB)

Top 10 Insights from our analysis of the Impact of Cloud on IT Consumption Models study. ( Japanese)

Research & EconomicsGlobalOther - PublicationAug-13ITCM Top 10 Insights - Russian    (PDF - 756KB)

Top 10 Insights from our analysis of the Impact of Cloud on IT Consumption Models study. (Russian)

Research & EconomicsGlobalOther - PublicationAug-13ITCM Top 10 Insights - Simplified Chinese    (PDF - 756KB)

Top 10 Insights from our analysis of the Impact of Cloud on IT Consumption Models study. Simplified Chinese)

Research & EconomicsGlobalOther - PublicationAug-13ITCM Top 10 Insights - Korean    (PDF - 756KB)

Top 10 Insights from our analysis of the Impact of Cloud on IT Consumption Models study. (Korean)

Research & EconomicsAmericasWhite PaperJun-13BYOD and Virtualization (Survey Report) - Japanese    (PDF - 324KB)

Top 10 Insights from Cisco IBSG Horizons Study

Research & EconomicsGlobalPoint of ViewMar-13Economic Value of Making the Right Customer Satisfaction    (PDF - 1MB)

Assessing the Economic Value of Making the Right Customer Satisfaction Decisions—and the Impact of Dissatisfaction on Churn

Research & EconomicsGlobalPoint of ViewOct-12SMB Cloud Adoption Sequel    (PDF - 603KB)

$51 Billion of Enterprise Disruption

Research & EconomicsGlobalOther - PublicationOct-12Decision-Driven Collaboration    (PDF - 2MB)

Insights from Cisco IBSG Horizons Collaboration Research

Research & EconomicsGlobalPoint of ViewOct-12The 21st Century Corporation    (PDF - 488KB)

Using Business Virtualization To Unleash the True Power of Innovation

Research & EconomicsGlobalOther - PublicationJul-12Enterprise Collaboration (Survey Report)    (PDF - 1MB)

Top 10 Insights from the Cisco IBSG Horizons Study

Research & EconomicsGlobalPresentationJul-12Enterprise Collaboration (Presentation)    (PPT - 1MB)

Top 10 Insights from the Cisco IBSG Horizons Study

Research & EconomicsGlobalWhite PaperJun-12Enterprise Video (Top 10)    (PDF - 805KB)

Top 10 Insights from Cisco IBSG Horizons Study

Research & EconomicsGlobalPoint of ViewMay-12SMB Public Cloud Adoption: Opening a Hidden Market    (PDF - 691KB)

Public cloud service providers that offer SaaS capabilities to micro-SMBs will uncover a large incremental—and highly profitable—market.

Research & EconomicsGlobalPresentationMay-12BYOD and Virtualization (Presentation)    (PPT -  )

Insights from the Cisco IBSG Horizons Study

Research & EconomicsGlobalWhite PaperMay-12BYOD and Virtualization    (PDF - 819KB)

Top 10 Insights from Cisco IBSG Horizons Study

Research & EconomicsGlobalWhite PaperSep-11Enterprise Video Survey Report: Top 10 Insights from Cisco IBSG Horizons Study    (PDF - 805KB)

An overview of the top 10 insights about the use of business video in U.S. enterprises.

Research & EconomicsGlobalWhite PaperSep-11Enterprise Video Executive Summary: Top 5 Insights from Cisco IBSG Horizons Study    (PDF - 793KB)

The Research & Economics Practice of Cisco’s Internet Business Solutions Group (IBSG) has conducted extensive research and analysis to uncover key insights about the use of business video in U.S. enterprises.

Research & EconomicsGlobalWhite PaperJuly-11Hotel Guests Say Broadband Is Important - Can You Meet Their Expectations?    (PDF - 4MB)

This paper offers insights into device, content, and connectivity trends driving broadband consumption, and strategies for hotels to stay ahead of consumer demand and meet operational needs.

Research & EconomicsGlobalPoint of ViewJun-11Examining the Business Case for Remote Advisers    (PDF - 982KB)

Examining the Business Case for Remote Advisers

Real EstateGlobalConnected Series BooksJul-07

A pivotal feature of today's most innovative and valuable real estate is connectivity—the ability to facilitate intercommunication and interaction among buildings and digital infrastructures. Connected Real Estate contains viewpoints and advice from many of the real estate and construction industry's most innovative players from around the world. Order a copy of this book.

Real EstateGlobalConnected Series BooksYear-05Connected Series - Connected Workforce    (PDF - 1.24MB)

Mobility has been critical to man's survival since the beginning of history. The collection of essays in this book brings together the views of senior business leaders and renowned market innovators on how mobility is changing their business practices and shaping our future. Order a copy of this book.

Public Sector and EducationGlobalPoint of ViewSep-13The Internet of Everything for Cities    (PDF - 1MB)

Connecting People, Process, Data, and Things To Improve the 'Livability' of Cities and Communities

Public Sector and EducationGlobalPoint of ViewApr-25Learning Hubs    (PDF - 2MB)

Where Learning Takes Place in a Digital World

Public Sector and EducationGlobalPoint of ViewMar-13Work and Learning Futures    (PDF - 901KB)

Enabling New Organization Models for a Digital World

Public Sector and EducationAmericasOther - PublicationOct 12The New World of SP Wi-Fi - US    (PDF - 4MB)

Cisco IBSG Research Uncovers What Consumers Want from Wi-Fi and Mobile

Public Sector and EducationGlobalPoint of ViewOct-12The Time Is Right for Connected Public Lighting Within Smart Cities    (PDF - 1MB)

Responsible, “smart” lighting is no longer a “nice to have” for cities—it’s imperative to ensure that cities develop in a sustainable way to ensure a healthy future.

Public Sector and EducationGlobalPoint of ViewOct-12Transforming the City of New York    (PDF - 2MB)

New Platform for Public-Private Cooperation Ushers in Smart Cities of the Future

Public Sector and EducationGlobalPoint of ViewOct-12Smart City Framework    (PDF - 764KB)

A Systematic Process for Enabling Smart+Connected Communities

Public Sector and EducationGlobalWhite PaperSep-12A New Model for Government    (PDF - 518KB)

A Global Perspective on the 21st Century Workplace

Public Sector and EducationGlobalWhite PaperJun-12Video Solves Key Challenges in Higher Education    (PDF - 3MB)

Video Solutions Help Universities Improve Instruction and Expand Reach Without Straining Tuitions or Budgets

Public Sector and EducationGlobalWhite PaperJun-12Video Extends the Classroom    (PDF - 3MB)

Video Solutions Help Schools Reach and Teach Students More Effectively Despite Tighter Budgets

Public Sector and EducationGlobalWhite PaperJun-12Video Improves K-12 Education Outcomes Without Breaking Budgets    (PDF - 3MB)

How Video Solutions Help Teachers Extend Their Reach and Effectiveness

Public Sector and EducationGlobalPoint of ViewApr-12Work-Life Innovation: Impact on the Individual    (PDF - 938KB)

Smart Work Tools Help Individuals Balance Work and Life

Public Sector and EducationGlobalPoint of ViewFeb-12Work-Life Innovation: The Role of Networked Technologies    (PDF - 4MB)

How technologies currently in use, and those that will become pervasive in the next few years, are impacting our work and personal lives, and the processes of innovation.

Public Sector and EducationGlobalWhite PaperDec-11Networked Solutions for 21st-Century Challenges    (PDF - 1MB)

The Economics of Complexity and Scarcity, and the Role of Networked Innovation

Public Sector and EducationGlobalWhite PaperDec-11The Economics of Network-Powered Growth    (PDF - 742KB)

Network technology has the potential to boost economic growth permanently, sustainably enriching poorer societies

Public Sector and EducationGlobalWhite PaperOct-11Virtual Maternity Care    (PDF - 2MB)

How Social Networking Technologies Can Improve Prenatal and Postnatal Outcomes, and Lower Costs

Public Sector and EducationGlobalWhite PaperAug-11The Resilient Society: Innovation, Productivity, and the Art and Practice of Connectedness    (PDF - 1.35MB)

This is the second installment in a series of white papers that explores ways in which public leaders can enable greater resilience and productivity using secure, distributed networks.

Public Sector and EducationGlobalPresentationAug-11The Business of Social Entrepreneurship    (PPT - 5MB)

Knowledge production is moving from creation by individual specialists to creation by communities of practice. Peer partnerships between ICT companies and "local" organizations — powered by "people software" -- are defining a new path toward increased competitiveness for developing countries.

Public Sector and EducationEMEARPoint of ViewAug-11Accelerating Development with a National Knowledge Exchange    (PDF - 1MB)

With the appropriate business models and architectures, the network can provide the platform for delivering e-skills, exchanging knowledge among citizens and communities (both local and global), and supporting economic development.

Public Sector and EducationEMEARPoint of ViewJul-11Poland: From Recovery to Expansion    (PDF - 2MB)

Considered a “tiger” among European nations, Poland has the highest foreign direct investment in the region and is a hub for Central and Eastern European businesses. While Poland’s GDP slowed significantly in 2009 due to the global recession, it was the only country in Europe to experience positive GDP growth. Sound policies and investments that promote and accelerate the adoption of information and communications technology can play an important role in improving Poland’s competitiveness . This Point of View from the Cisco Internet Business Solutions Group discusses how Poland can develop an aggressive case for integrating the country’s development plans and strategy for a nationwide broadband infrastructure that would realize significant ROI.

Public Sector and EducationGlobalWhite PaperJul-11Architecting Resilience -Perspectives from Public Sector Leaders    (PDF - 1MB)

This is the first in a series of white papers that describes how the public sector can enable greater resilience and productivity using secure, distributed networks.

Public Sector and EducationEMEARPoint of ViewJun-11Stimulating Work-Life Innovation in Developing Countries— Communities and Regions    (PDF - 1MB)

Digital technologies coupled with appropriate training, services, and content offer urban and rural areas an increasing range of innovative solutions. While some individuals can afford broadband services to the home, Internet access is prohibitively costly for the vast majority in developing countries. There are, however, some innovative ways to use ICT to support development in these communities.

Public Sector and EducationGlobalWhite PaperMay-11Telework    (PDF - 2MB)

Achieving higher levels of federal employee productivity, inclusion, and environmental sustainability.

Public Sector and EducationGlobalPoint of ViewApr-11People-Centered ICT: Improving the Lives of Millions and Creating New Business in Emerging Markets    (PDF - 2MB)

Cisco IBSG asserts that to unlock the global ICT markets and transform people's lives, it is essential for ICT corporations and governments to work from the bottom up by building "peer" partnerships with organizations that have a proven "people software" and a record of success in working at large scale with disadvantaged communities

Public Sector and EducationGlobalPoint of ViewMar-11Work-Life Innovation    (PDF - 22KB)

The Future of Distributed and Networked Work

Public Sector and EducationGlobalPoint of ViewFeb-11Web 2.0 in Middle East Government and Governance    (PDF - 2MB)

Impact of Web 2.0 on governance in the Middle East, and opportunities for governments to engage citizens more fully.

Public Sector and EducationGlobalSuccess StoryFeb-11Bahrain Adopts ICT Shared Services To Enhance Government Efficiency and Productivity    (PDF - 195KB)

The Kingdom of Bahrain engaged Cisco IBSG to optimize information and all aspects of government that include HR, finance, and ICT. Cisco IBSG's work resulted in a projected unit cost at least 10 percent lower, improved communicaitons within government, and reduced downtime and security risk.

Public Sector and EducationEMEARSuccess StoryJan-11Kenya's Pasha Centres: Development Ground for Digital Villages    (PDF - 629KB)

Cisco IBSG's Digital Villages Development Toolkit

Public Sector and EducationGlobalPoint of ViewDec-10Culture Shift: Next-Generation Government    (PDF - 2MB)

If we want to build a society where citizens feel closer to their public institutions and more in control of these institutions’ impact on their day-to-day lives, we need to build a model of government that learns from, and learns to adapt to, the more-connected world in which citizens now live.

Public Sector and EducationGlobalPoint of ViewNov-10Culture Shift: Next-Generation Government    (PDF - 1MB)

If we want to build a society where citizens feel closer to their public institutions and more in control of these institutions’ impact on their day-to-day lives, we need to build a model of government that learns from, and learns to adapt to, the more-connected world in which citizens now live.

Public Sector and EducationGlobalWhite PaperOct-10Connecting Cities    (PDF - 2MB)

Achieving Sustainability Through Innovation

Public Sector and EducationGlobalPoint of ViewAug-10Using the Power of Networking and Video To Disrupt the Community Violence Epidemic    (PDF - 4MB)

Read how Cisco is teaming with Cure Violence by providing networking equipment, Flip Video cameras, and strategic consulting expertise from Cisco IBSG to eradicate the epidemic of violence worldwide.

Public Sector and EducationGlobalWhite PaperAug-10The Economics of Network-Powered Growth    (PDF - 517KB)

This paper assesses the evidence and finds strong support in the economic literature for the notion that network technology has the potential to boost economic growth permanently, sustainably enriching poorer societies.

Public Sector and EducationGlobalVideo / AudioJun-10Next-Generation Government    (PDF - 0KB)

Alan Balutis explores Cisco IBSG's impact on the US presidential campaign and its efforts to improve the government's ability to manage and govern.

Public Sector and EducationGlobalPoint of ViewJun-10Next-Generation Clusters: Creating Innovation Hubs To Boost Economic Growth    (PDF - 334KB)

In this paper, Cisco IBSG proposes a new vision of innovation stimulation, targeting both locally based clusters and new forms of innovation hubs.

Public Sector and EducationGlobalPoint of ViewJun-10Network-Powered Growth    (PDF - 591KB)

IBSG explores how governments can serve as catalysts for sustained economic growth.

Public Sector and EducationGlobalVideo / AudioApr-10Cloud Computing in the Public Sector    (PDF - 0KB)

Russell Craig, Cisco IBSG, explores the great opportunities and significant challenges posed by cloud computing for the public sector.

Public Sector and EducationGlobalOther - PublicationJan-10The Public Manager: Revisiting the President's Management Agenda    (PDF - 0KB)

As the first year of the Obama presidency draws to a close, some assessment is in order. In this Forum, organized by Cisco IBSG, the same team of analysts, experts, and government executives who outlined a management agenda for the new president report on the administration’s actual agenda.

Public Sector and EducationGlobalPoint of ViewDec-09Open Government: Assessing the Obama Administration’s Efforts To Make Government Transparency a Reality    (PDF - 452KB)

Cisco IBSG analyzes the three main aspects of the Obama administration’s open government agenda—transparency, public participation, and collaboration—and assesses lessons that can be learned from activities the administration has undertaken in these areas.

Public Sector and EducationGlobalVideo / AudioDec-09The Future of Work    (PDF - 0KB)

Gerald Charles, Jr., Executive Advisor, Cisco's Internet Business Solutions Group explores the future of work: the power of presence, influence of video, the green workplace. The video is to help educate how technologies come together to help a workforce achieve individual day-to-day work goals as well as a company's overall corporate vision.

Public Sector and EducationGlobalWhite PaperNov-09Cloud Computing in the Public Sector: Public Manager’s Guide to Evaluating and Adopting Cloud Computing    (PDF - 856KB)

IBSG provides a high-level overview of cloud computing, outlines some of the key benefits it could deliver to government, looks at some of the most important challenges cloud computing may pose for government, and suggests some early steps that can be taken toward its adoption.

Public Sector and EducationGlobalPoint of ViewOct-09Meet Your New Partner: The Ascendancy of Government    (PDF - 77KB)

This Point of View discusses how government intervention is changing CIOs’ role, creating opportunities for them to become strategic leaders rather than expense managers.

Public Sector and EducationGlobalPoint of ViewSep-09Workforce and Workspace Sustainability    (PDF - 1.09MB)

Integrating a Dynamic Workforce, Work Environments, and Technology

Public Sector and EducationGlobalOther - PublicationSep-09Broadband Across Africa: Accelerating Benefits - Executive Summary    (PDF - 174KB)

Broadband Across Africa: Accelerating Benefits - Executive Summary

Public Sector and EducationGlobalWhite PaperSep-09Broadband Across Africa: Accelerating Benefits - Whitepaper    (PDF - 2.12MB)

Broadband Across Africa: Accelerating Benefits - Whitepaper

Public Sector and EducationEMEARSuccess StoryAug-09Istanbul Textile and Apparel Exporters Associations Success Story    (PDF - 113KB)

Virtual Clustering and Collaboration Transform Turkey's Textile and Clothing Value Chain

Public Sector and EducationEMEARSuccess StoryJul-07Saudi Arabian General Investment Authority Engagement Snapshot    (PDF - 150KB)

Saudi Arabia Invests US$70 Billion in Economic Cities Project

Public Sector and EducationEMEARSuccess StoryJul-09EDMER and Turkey Ministry of National Education (MoNE) Engagement Snapshot    (PDF - 155KB)

Turkey E-Government Research and Application Center Showcases Connected Virtual Classroom with Cisco and Intel

Public Sector and EducationEMEARVideo / AudioJun-09

Public and Private-Sector Collaboration Transforms Emerging Markets

Public Sector and EducationEMEARSuccess StoryApr-09Government of Greece    (PDF - 130KB)

Economic Development through Broadband Implementation

Public Sector and EducationAmericasSuccess StoryApr-09Government of Chile    (PDF - 182KB)

Chile's Broadband Strategy to Foster Economic and Social Development

Public Sector and EducationGlobalWhite PaperMar-09Realizing the Potential of the Connected Republic: Web 2.0 Opportunities in the Public Sector    (PDF - 1.07MB)

Cisco IBSG sets out the ways that governments and state institutions the world over are adopting social media, paving the way for what the authors describe as 'Government 2.0'.

Public Sector and EducationGlobalPoint of ViewMar-09Trust Clouds: An Emerging, Horizontal Information-sharing Service for Governments    (PDF - 934KB)

Cisco IBSG and Swan Island Networks are releasing a white paper that suggests a new path for governments and their partners to connect virtually, across organizational boundaries, and share even sensitive information.

Public Sector and EducationGlobalWhite PaperMar-09Realizing the Potential of the Connected Republic: Web 2.0 Opportunities in the Public Sector    (PDF - 1.07MB)

Cisco IBSG sets out the ways that governments and state institutions the world over are adopting social media, paving the way for what the authors describe as 'Government 2.0'.

Public Sector and EducationGlobalVideo / AudioFeb-09Connected Cities: Achieving Sustainability Through Innovation    (PDF -  )

Cisco's Internet Business Solutions Group Highlights Objectives of the Connected Urban Development Initiative

Public Sector and EducationAmericasSuccess StoryFeb-09West Virginia Engagement Snapshot    (PDF - 326KB)

Statewide Broadband Deployment in West Virginia improves Education, Healthcare, Public Safety, and Economic Development.

Public Sector and EducationEMEARSuccess StoryJan-09Blue IQ Investment Holdings - Engagement Snapshot    (PDF - 129KB)

Blue IQ develops and incubates strategic economic infrastructure for sustainable growth.

Public Sector and EducationGlobalPoint of ViewJan-09Trust Clouds: An Emerging, Horizontal Information-sharing Service for Governments    (PDF - 934KB)

Trust Clouds: An Emerging, Horizontal Information-sharing Service for Governments

Public Sector and EducationGlobalWhite PaperNov-08Transforming the Electricity System to Meet Future Demand and Reduce Greenhouse Gas Emissions    (PDF - 301KB)

System to Meet Future Demand and Reduce Greenhouse Gas Emissions

Public Sector and EducationEMEARSuccess StoryAug-08Public Sector Denmark - Engagement Snapshot    (PDF - 306KB)

In continuing to address the core challenges of an economically mature and technologically advanced country, Denmark's Steering Committee for Joint Government Cooperation in 2007 initiated a business architecture program designed to develop a coherent enterprise architecture for the public sector. Through the program, Denmark plans to promote transformative, cross-institutional e-government initiatives on an ongoing basis, increasing business transparency and reducing complexity.

Public Sector and EducationGlobalVideo / AudioFeb-08The Connected Bus featured on Discovery Channel's Next World    (PDF - 0KB)

Cisco and the Discovery Channel take the lead in connecting people to tomorrow's reality. Watch Cisco IBSG visionary Dave Evans talk about the Connected Bus solution that was co-developed by Cisco IBSG and the City of San Francisco as part of Cisco's Connected Urban Development Initiative.

Public Sector and EducationEMEARSuccess StoryDec-07Government of Serbia, Chamber of Commerce    (PDF - 101KB)

Serbian business leaders developed an education program based on Cisco's IBSG Business Essentials course. Working with key partners in the Serbian public sector and private industry, the group launched a series of pilots of the course at Novi Sad University. Individuals from dozens of Serbian small businesses and municipal governments participated, and developed detailed business plans for transforming their organizations using ICT.

Public Sector and EducationEMEARSuccess StoryNov-07Hospital d'Igualada, Government of Catalonia, Spain    (PDF - 74.1KB)

The Hospital d'Igualada in Spain is a showcase for digital transformation and e-health solutions. Based on a Cisco Medical-Grade Network, this connected healthcare environment provides anytime, anywhere access to patient data, better collaboration and use of hospital resources, and improved medical services to citizens. An increase in the number of patients treated, and reductions in administrative work for doctors and in-patient hospital stays are among the benefits about to be realized. The hospital is also exploring opportunities for digital integration with other health organizations.

Public Sector and EducationEMEARSuccess StoryOct-07Government of Poland, Poznan University of Economics    (PDF - 87.0KB)

The EU has committed as much as 10 billion euros over the next six years to help Polish businesses and government agencies enhance their ICT infrastructure, but the country did not have a centralized master plan to direct those investments. Polish educators and business development planners worked with Cisco IBSG to create an education program that provides vital ICT and management education.

Public Sector and EducationAmericasSuccess StoryOct-07Government of Brazil, Ministry of Communications    (PDF - 81.3KB)

Tiradentes, a small tourist town in Brazil once known for mining gold, has become the impetus for the nation's plans to revamp its ICT infrastructure, eventually extending broadband throughout the country. Brazil's leaders believe that broadband, a prized commodity available to only a small portion of Brazilian citizens, and innovative ICT solutions will help Brazil compete with other emerging countries, improving medical care, education, and public services to citizens rich and poor.

Public Sector and EducationAmericasSuccess StoryOct-07Arizona State University    (PDF - 86.3KB)

Planning for aggressive growth, as well as striving to meet student demand for next-generation technologies, Arizona State University began to rethink its existing IT business model based on a vertically integrated IT staff responsible for managing all facets of the network. Working with Cisco, Arizona State identified which IT activities, based on a “core versus context” model, directly supported the university’s goals and then aligned itself with leading-edge, visionary technology partners.

Public Sector and EducationAmericasSuccess StoryOct-07University of California, Berkeley    (PDF - 140KB)

Adopting Apple's iTunes U, Berkeley planned to distribute video-heavy podcasting, which requires the assurance of a stable, comprehensive network. Berkeley's network follows the Cisco Hierarchical Network Architecture design and as a leading institution, Berkeley has raised the bar for campuses looking to maintain competitiveness through a next-generation, multimedia learning environment.

Public Sector and EducationAmericasSuccess StoryOct-07Bryant University, IPICS    (PDF - 76.4KB)

In an age where campus safety has become a critical priority, Bryant University wanted to improve emergency response time by extending the capability of its Cisco IPICS network to link the campus with public safety agencies both on and off campus. Using Bryant’s campus IPICS network, six regional dispatch centers now have their own virtual public safety channel to help them coordinate both large and small response operations.

Public Sector and EducationEMEARSuccess StorySep-07Municipality of Metropolitan Istanbul, Turkey    (PDF - 75.1KB)

To reduce costs, promote economic development, and improve citizen services, the city of Istanbul has adopted a service-oriented architecture for the municipal infrastructure, using collaborative technologies, laid municipal fiber ducts to accelerate broadband adoption, and is launching 250 connected community centers with access to a new citizen portal.

Public Sector and EducationGlobalOther - PublicationAug-07Wireless Cities: A Strategic Roadmap    (PDF - 202KB)

What if city employees could adjust the timing of traffic lights from an intersection, or law-enforcement officers could view a suspects's mug shot from their squad car?

Public Sector and EducationGlobalPoint of ViewAug-07Protecting and Strengthening Societies    (PDF - 257KB)

Government is moving into the information age, but not fast enough. Effective government is faced with a 21st-century government paradox - minimizing the complexity of administrative protocols to determine who is reponsible for what, How, to whom, when, and where information is available can fundamentally influence the success or failure of public institutions charged with safeguarding communities.

Public Sector and EducationEMEARSuccess StoryAug-07Netherlands Defense Force    (PDF - 76.2KB)

Facing cutbacks in its budget and changed operational priorities, the Netherlands Defense Force needed to restructure its internal communications and deploy a shared services model for issues such as medical support, food supplies and military procurement. Cisco IBSG helped the service branches develop a common portal, providing a highly efficient communications model, access to shared services, and stronger sense of shared corporate identity at around one fifth of the former cost.

Public Sector and EducationEMEARSuccess StoryAug-07Municipality of Yalova, Turkey    (PDF - 77.1KB)

Yalova, a midsized city in north-eastern Turkey, was keen to become as a ‘pilot city’ for e-government and attract investors through the transformation of its municipal efficiency and citizen services. The municipality worked with Cisco IBSG to define a series of projects that would improve its chances, seeking ‘quick wins’ to gain the full support of citizens. Projects range from mobile working and a citizen portal, to a new technology park and broadband access for all.

Public Sector and EducationEMEARSuccess StoryAug-07Egyptian Government - EEI    (PDF - 75.2KB)

With the goal of helping Egyptian citizens and businesses become more competitive and successful in the global economy, the government of Egypt launched a nationwide initiative to transform its education system. The Egyptian Education Initiative (EEI) needed to develop strong curricula and coordinate the efforts of dozens of agencies, nonprofit organizations, and private companies.

Public Sector and EducationEMEARSuccess StoryAug-07Egyptian Government - ELCC    (PDF - 78.9KB)

Egypt’s Ministry of Communications and Information Technology wanted to develop a state-of-the-art e-learning program to educate Egyptian professionals, but they needed to find an effective curriculum, as well as develop an infrastructure for delivering the instruction. With IBSG’s assistance, the ministry developed a national E-Learning Competence Center (ELCC) and a comprehensive e-learning curriculum to address critical skills gaps in Egypt.

Public Sector and EducationAmericasSuccess StoryFeb-07U.S. Navy Space and Warfare Command (SPAWAR) Systems Center Charleston (SSC)    (PDF - 85.3KB)

The U.S. Navy Space and Warfare Command (SPAWAR) Systems Center Charleston (SSC) is a fee-for-service organization doing its share to help ensure that U.S. warfighters are equipped with the latest technology. Recognizing the need to evolve their organizational effectiveness and efficiency, SPAWAR SSC worked with Cisco to analyze their organization, adopting a network virtual organization (NVO) which resulted in lower costs and increased speed of delivery of systems to fight the global war on terror. The U.S. Navy Space and Warfare Command (SPAWAR) Systems Center Charleston (SSC) is a fee-for-service organization doing its share to help ensure that U.S. warfighters are equipped with the latest technology. Recognizing the need to evolve their organizational effectiveness and efficiency, SPAWAR SSC worked with Cisco to analyze their organization, adopting a network virtual organization (NVO) which resulted in lower costs and increased speed of delivery of systens to fight the global war on terror.

Public Sector and EducationAmericasSuccess StoryFeb-07NASA Marshall Space Flight Center    (PDF - 66KB)

Marshall Space Flight Center, one of five NASA Centers in the U.S., was recently confronted by a number of issues caused by growth—such as overlapping organizational layers and diverse core competencies—as well as a Congressional directive to become more market-driven and performance-based. Applying Cisco’s knowledge, benchmarking, and best practices, IBSG helped Marshall develop solutions, resulting in avoiding costs of US$1.05 million annually, reducing the processing time of Senior Executive Service vacancies by 60 percent, saving 31,600 productivity hours, and achieving US$1.7 million in cost avoidance.

Public Sector and EducationEMEARSuccess StoryJan-07Palace of Versailles, France    (PDF - 75KB)

Advanced technologies, such as wireless networking, have great potential for enabling cultural sites to communicate more directly and imaginatively with the visiting public. At the Palace of Versailles, one of Europe's most treasured locations, technology is heightening the visitor experience and bringing history to life, not to mention increasing foot traffic and creating new revenue streams.

Public Sector and EducationAmericasSuccess StoryDec-06Wake Forest University    (PDF - 80.5KB)

Wake Forest implements the Cisco Service-Oriented Network Architecture (SONA) framework, improving learning and enhancing reputation through their wireless network.

Public Sector and EducationEMEARSuccess StoryDec-06Saudi Post Corporation    (PDF - 71.3KB)

Harnessing the power of technology to deliver business transformation, Saudi Post is putting in place a visionary e-commerce platform and service-centric model that connects the organization, its customers, and potential partners. Not only will this provide high-quality postal services at reduced costs, it will also promote collaboration and deliver many socio-economic benefits to the kindgom.

Public Sector and EducationEMEARSuccess StoryDec-06Institutions of Higher Education, Russia    (PDF - 82.2KB)

In Russia, many universities are working with Cisco to introduce technology as an enabler for new ways for funding, designing, and delivering their services.

Public Sector and EducationAmericasSuccess StoryNov-06The Center for Work and Income    (PDF - 78KB)

Faced with expanding workloads and shrinking budgets, the Center for Work and Income, in the Netherlands, took the bold step of enabling its customers to apply for unemployment benefits online using an innovative application, eIntake. Today, nearly half of all such applications are now processed over the Internet, reducing the agency's administrative burden and enabling staff to concentrate on helping their customers find suitable new employment.

Public Sector and EducationAmericasSuccess StoryNov-06ITAFE - Brazil    (PDF - 77KB)

The World Economic Forum set out to tackle the global digital divide through an innovative program known as Information Technology Access for Everyone. The Forum called on the private sector to help create a strategic plan for market-based services aimed at economic improvement and greater social inclusion. The result was a successful pilot in a poor part of Brazil, proving both the demand for services and a willingness to pay for them.

Public Sector and EducationEMEARSuccess StoryOct-06UK Education    (PDF - 101KB)

England, Scotland, and N. Ireland are transforming education by developing a cohesive national vision and ICT strategy. While each is taking a different route, all are making progress towards improved academic excellence and increased efficiency. The common denominator is an enterprise best practice approach that builds education services, such as digital tools, personalized content, and shared resources, around learners and teachers, while establishing scaleable, sustainable ICT services.

Public Sector and EducationEMEARSuccess StoryOct-06City of Almere    (PDF - 72KB)

Almere Social Services sought to better manage its unemployment benefits budget, its associated financial risk, and improve social services. Working with the Cisco Internet Business Solutions Group, Almere transformed the department’s processes, organization, and approach to technology. Overall department operational costs will be reduced 15 percent within three years, while the number of unemployed clients undertaking workforce integration activities will increase to 80 percent.

Public Sector and EducationAmericasSuccess StorySep-06OneCommunity    (PDF - 74KB)

IBSG helped OneCommunity, formerly OneCleveland, create a digital community in northeastern Ohio. The goal of OneCommunity is to promote economic development, improve the lives of Ohio’s citizens, and bring greater prosperity to the region. The foundation of the digital community is OneCommunity's mesh wireless network which runs on a Cisco Service-Oriented Network Architecture framework.

Public Sector and EducationEMEARSuccess StorySep-06IFRC    (PDF - 77KB)

The International Federation of Red Cross and Red Crescent Societies wanted to use information and communications technology (ICT) to improve its speed of response to disasters. Cisco’s IBSG helped to modify the existing structure. The resulting “NinaB”—network in a box— provides easier access to critical information and tools, improving the effectiveness of its operation and reducing costs.

Public Sector and EducationEMEARSuccess StoryAug-06Provincia di Brescia (Italian version)    (PDF - 1.56MB)

Con una popolazione di poco superiore al milione, la provincia di Brescia è la terza maggiore area industriale del paese, con una concentrazione nei settori meccanico e automobilistico.

Public Sector and EducationEMEARSuccess StoryAug-06Oxfam International    (PDF - 1.28MB)

Oxfam International wanted to improve speed and quality of response to humanitarian crises. Cisco helped Oxfam develop a model, putting a web-based, generic content and information management tool within the reach of the smallest Non Government Agency. Acting as a single repository for global information, including content for multilanguage Websites, it has improved communication and collaboration as well as supporting better, faster decision-making.

Public Sector and EducationEMEARSuccess StoryAug-06Province of Brescia    (PDF - 82KB)

The Province of Brescia, Italy working with Cisco developed a public/private partnership model to bridge the digital divide—connecting citizens and local businesses with the information, tools, and skills needed to succeed in today’s global economy.

Public Sector and EducationEMEARSuccess StoryMay-06

Embarking on an ambitious project to transform service delivery, the government of Catalonia built a Shared Services Center (SSC) enabling citizens to access all services through a single portal. Citizen satisfaction regarding the speed of migrated services doubled in six months, with projected cost savings over three years of 15.5 million euros.

Public Sector and EducationAmericasSuccess StoryApr-06Government of British Columbia    (PDF - 78KB)

The government of British Columbia streamlined their procurement of IT services, cutting costs by over 15 percent. With Cisco’s help, they developed a defensible strategy for IT procurement and (where appropriate) strategic outsourcing. The government is using the savings to help bridge the “digital divide” in the province by investing in additional technology infrastructure in underserved rural communities.

Public Sector and EducationEMEARSuccess StoryMar-06Ethiopia    (PDF - 66KB)

Ethiopia is committing scarce economic resources and strong political will to a bold investment program that uses IP-based networking as a long-term solution to poverty. Cisco worked closely with the Ethiopian Government to design and build a modern, flexible infrastructure to fulfill that vision.

Public Sector and EducationAmericasSuccess StoryMar-06Government of Brazil    (PDF - 61KB)

The Government of Brazil partnered with IBSG to integrate public service delivery channels across federal, state, and municipal levels of government, improving services and ensuring their access to citizens and businesses alike. The country’s Government Interaction Network (G-IN) led to cost efficiencies worth an estimated US$8 billion and an enhanced reputation as a citizen-centric government.

Public Sector and EducationAmericasSuccess StoryFeb-06NYCHA    (PDF - 63KB)

The New York City Housing Authority asked IBSG to develop new business goals and an IT plan to achieve them. IBSG shared best practices to redefine and align NYCHA’s business objectives and IT initiatives, developed a five-year strategic IT plan, and showed NYCHA IT how to save time and money by operating as a Networked Virtual Organization.

Public Sector and EducationAmericasVideo / AudioJan-06Nobel Connected Republic Video    (PDF - 00MB)

Nobel Connected Republic Video

Public Sector and EducationAmericasSuccess StoryDec-05NASA    (PDF - 149KB)

Building on 50 years of experience, Equant is a recognized industry leader providing global IP and data services to more than 3700 multinational businesses in over 220 countries and territories. Facing a declining market and shrinking profit margins of their traditional services, Equant engaged Cisco to help increase the profitability of its core managed services, specifically IP VPN. Conducting a real-time industry benchmark in parallel with a deep-dive assessment of Equant’s IP VPN Sales-to-Cash process, Cisco identified areas of potential.

Public Sector and EducationGlobalWhite PaperNov-0621st Century Networked Local Government    (PDF - 222KB)

IBSG has developed the concept of the 21st Century Networked Local Government as its vision for the future. This vision highlights the different areas where local governments can use technology to transform their operations and deliver greater value to citizens.

Public Sector and EducationAmericasSuccess StoryNov-05

IBSG teamed with the Alberta provincial education ministry for a ground-breaking pilot project to explore the feasibility of using Internet technology to enable both remote development of assessment items and online student field testing. The project, which has attracted worldwide attention, also lays the foundation for broader application of this exciting technology in Alberta and beyond.

Public Sector and EducationAmericasVideo / AudioNov-05COOP Testimony    (PDF - 00MB)

Julie Williams testified before Congress regarding the topics of teleworking and continuity of operations (COOP). IBSG's official testimony before the U.S. House of Representatives Committee on Government Reform supports the President's National Broadband policy and suggests Congress evaluate proven private-sector incentives to reduce transportation costs and promote Federal Telework adoption.

Public Sector and EducationAmericasSuccess StoryOct-05Harvard Graduate School of Education    (PDF - 145KB)

Wide-scale Interactive Development for Educators (WIDE World), an innovative professional development program run by the Harvard Graduate School of Education (HGSE), successfully pairs online coursework and face-to-face support for practicing teachers.

Public Sector and EducationEMEARSuccess StorySep-05

The DWP has introduced Oracle e-Business suite functionality, delivering early savings and laying the foundations for future culture change. The DWP continues to accelerate towards its vision for modernization. With over 130,000 employees due to benefit, the DWP has rolled out its staff information system in record time, releasing around 100 people from its service centers and delivering savings of £1.2 million per annum.

Public Sector and EducationEMEARVideo / AudioSep-05Ethiopia IBSG video    (PDF - 00MB)

In August 2005, a group of eight volunteers, including Beth Land and Linda Hightower, spent a week in Ethiopia instructing students and teachers on the benefits of using computers and technology.

Public Sector and EducationAmericasSuccess StorySep-05Bryant University    (PDF - 70KB)

Bryant University has deployed an intelligent Cisco network to support a rich variety of voice, video, and data applications that enrich learning and collaboration, improve student career opportunities, boost administrative productivity, and extend networking resources beyond the classroom.

Public Sector and EducationAmericasVideo / AudioSep-0521st Century University Video    (PDF - 00MB)

This video discusses five trends that are impacting higher education in the 21st Century.

Public Sector and EducationEMEARSuccess StoryAug-05Dataport    (PDF - 196KB)

After several years of working together on discrete projects, the north German federal states of Hamburg and Schleswig-Holstein have merged their Information and Communication Technology (ICT) departments. The new organisation – Dataport – h standardised on IP with Cisco technologies to bring different networks together to provide a seamle architecture for services such as security, mobility and quality of service.

Public Sector and EducationAmericasSuccess StoryAug-05SBA    (PDF - 76KB)

Coping with budget cuts, outdated business processes, and a downgraded Presidential Management Agenda (PMA) IT security scorecard, the Small Business Administration needed to upgrade its infrastructure, reduce costs, and be more responsive to a growing number of small business owners reaching out for help. Teaming with Cisco IBSG, the SBA began to transform its business strategy and look for process innovation opportunities to achieve its goals.

Public Sector and EducationAmericasSuccess StoryJul-05Government of Mexico    (PDF - 54KB)

The administration of President Vicente Fox has brought federal services closer to the Mexican people, electronically opening more than 1000 government services to public access and scrutiny, creating digital signatures to help streamline the processing of individual citizen requests, and fostering public trust through the implementation of a transparent, online government procurement and bidding process.

Public Sector and EducationGlobalConnected Series BooksJul-04The Connected Republic    (PDF - 00MB)

This book describes the next phase of e-government transformation, what Cisco calls the "Connected Republic." This vision puts people and communities at the center of new networks of knowledge, service, trust, and accountability. The approach helps define the role of government, explains how to modernize the public sector, and shows how to strengthen democracy.

Public Sector and EducationEMEARSuccess StoryJun-05Government of Bulgaria    (PDF - 111KB)

Launched in 2004, i-Bulgaria is an ambitious plan by the Bulgarian Government to make the country more PC and Internet literate. A major part of the strategy involves i-Centres, based in hundreds of rural post offices across Bulgaria, enabling local people to affordably access the Internet. It is hoped this will not only drive wealth creation but will also close Bulgaria’s digital divide. Cisco is playing a key part in the rollout, providing expertise and hardware.

Public Sector and EducationEMEARSuccess StoryJun-05Government of Poland    (PDF - 102KB)

The City of Slupsk and Cisco have demonstrated the power of an information society to increase efficiencies, provide better access to services, and stimulate regional economies through a public/private partnership network services model. Importantly, the initiative shows how a modern IP network can be the catalyst for change to address wide-reaching social and economic problems.

Public Sector and EducationAmericasSuccess StoryApr-05City of Everett    (PDF - 61KB)

For many police departments across the United States, homeland security is just a new name for an age-old mission—to protect and defend. In Everett, Washington, wireless network technology helps patrol officers fulfill that mission by providing realtime, on-the-scene information that keeps them connected to each other and dramatically increases their ability to respond quickly and effectively to crime and security threats.

Public Sector and EducationAmericasSuccess StoryMar-05City Year    (PDF - 56KB)

What do you get when you put four nonprofit organizations, all competing for the same pool of funding and volunteers, together in one room? With the help of Cisco and Cisco® Internet Business Solutions Group (IBSG), all four nonprofits benefited from innovation, knowledge sharing, and a collaborative plan that will help each organization save millions of dollars per year in administrative expenses.

Public Sector and EducationAmericasSuccess StoryJan-05Government of Ontario    (PDF - 144KB)

The Government of Ontario (www.gov.on.ca) is becoming a networked virtual organization—dissolving organizational walls, reducing the size of government, increasing productivity, and building a client-service sensibility that’s yielding high satisfaction ratings.

Public Sector and EducationGlobalOther - PublicationYear-042010: Broadband City    (PDF - 4.63MB)

Broadband infrastructures leverage a multiplicity of technology solutions in terms both of transport and of access. Technology choices definitely influence the strategic direction of broadband government programs, but this book focuses on strategic and organizational issues and does not discuss technology solutions, architectures and trends.

Public Sector and EducationGlobalConnected Series BooksYear-04Connected Series - Connected Schools    (PDF - 1.6MB)

We live in a Knowledge Society, where connectivity delivers information at unprecedented speeds, in multiple formats and creates opportunities for new partnerships. In this exciting age education is the prime driver for economic growth, peace and prosperity. Connected Schools demonstrates how governments across the world have realised the need to focus resources on the evolution of their educational systems, and have used new technology and the Internet to drive change. Order a copy of this book.

Public Sector and EducationEMEARWhite PaperYear-04Provincia di Brescia    (PDF - 456KB)

This paper describes work carried out at the Provincia di Brescia to establish the business case for delpoying modernised working practices for Brescia's employees and partners.

Public Sector and EducationGlobalConnected Series BooksYear-04Connected Series - Connected Government    (PDF - 1.45MB)

This book, consisting of 14 essays from national governments, is about the concept of Connected Government and. examines the issues involved in developing and implementing compelling national e-government strategies. It explores the Connected Government strategy which is built on six pillars: citizen centricity, standardized common infrastructure, back-office reorganization, governance, new organizational model, and social inclusion. Order a copy of this book.

Public Sector and EducationGlobalConnected Series BooksYear-04Connected Series - Connected Cities    (PDF - 5.27MB)

The ideas explored in Connected Cities chart the emergence of a political and economic phenomenon-the city as the new connected republic of the 21st Century. Simon Willis, Global Head of eGovernment for the Internet Business Solutions Group at Cisco Systems, has collated essays that show how different cities, at the cutting edge of the process, are grappling with the various stages of connectivity. Order a copy of this book.

ManufacturingGlobalSuccess StoryAug-13Panasonic Plasma Display Co., Ltd.    (PDF - 139KB)

Panasonic Boosts Workforce Productivity 33 Percent Using Immersive Workstyle Innovation Platform, "Virtual Obeya"

ManufacturingGlobalPoint of ViewMay-13Enterprise IT Service Provision: Unearthing Value for the Oil and Gas Industry    (PDF - 986KB)

A new model for IT provisioning in the oil and gas industry changes the way basic services are provided, enables innovation, and creates new value that can be delivered at scale to the core business.

ManufacturingGlobalWhite PaperApr-13Oil and Gas Megaprojects    (PDF - 1MB)

Using Technology and Collaboration To Drive a Step Change in Value

ManufacturingGlobalWhite PaperApr-13Connected Services: New Manufacturing Models Increase Revenue Growth    (PDF - 2MB)

Connected services offer manufacturers the opportunity to develop new business models and create profitable new revenue streams.

ManufacturingGlobalPoint of ViewSep-12Electronics-ization in Automotive    (PDF - 753KB)

Reinventing the Industry Model To Boost Profitable Innovation

ManufacturingGlobalWhite PaperSep-12Workstyle Innovation    (PDF - 1MB)

A Proven Methodology for Productivity Improvement and Organizational Effectiveness

ManufacturingGlobalWhite PaperJul-12Technology Strategies for Manufacturers    (PDF - 2MB)

Disrupt or Be Disrupted

ManufacturingGlobalPoint of ViewMay-12Next-Generation Supply Management    (PDF - 5MB)

Optimizing the supply chain from end to end will result in increased flexibility and resiliency that will help companies regain their momentum in today's global economy. ‘

ManufacturingGlobalWhite PaperMar-11Expert Collaboration    (PDF - 22KB)

Dynamic Access to Distributed Expertise Will Shape Successful Enterprises

ManufacturingGlobalSuccess StoryJan-11

Cisco IBSG improves the productivity of knowledge workers at Toyota by analyzing business processes, eliminating unproductive work, and introducing communications and collaboration technologies.

ManufacturingGlobalPoint of ViewOct-10Smart and Connected Passenger Vehicles    (PDF - 474KB)

Pervasive Connectivity Will Fundamentally Change the Automotive Landscape

ManufacturingGlobalWhite PaperMay-10Active Collaboration Room: Transforming Business Models by Accelerating Distributed Team Performance    (PDF - 5.87MB)

Transforming Business Models by Accelerating Distributed Team Performance whitepaper

ManufacturingGlobalSuccess StoryApr-10Cisco IBSG Develops Active Collaboration Environment for Global Manufacturing Giant    (PDF - 4MB)

Cisco IBSG Develops Active Collaboration Environment for Global Manufacturing Giant

ManufacturingGlobalPoint of ViewDec-09China’s Electronics Industry: A Roadmap for Increasing Business Value Through Collaboration and ICT Integration    (PDF - 1.64MB)

In this paper, Cisco IBSG analyzes current manufacturing challenges in China, in particular, three collaborative business models are discussed: production, innovation, and customer value.

ManufacturingGlobalVideo / AudioAug-09European Smart Grid Stratgies Conference VoD    (PDF - 8.29MB)

Christian Feisst discusses the impact of binding EC targets for energy efficiency on the development and implementation of full scale smart grid technologies.

ManufacturingGlobalWhite PaperJul-09High-Tech Industry: The Road to Profitability Through Global Integration and Collaboration    (PDF - 307KB)

Companies need to assess and improve their business capabilities - requiring visionary leadership; executive sponsorship; a willingness to invest, experiment, and learn new technologies; and a culture that encourages action and change.

ManufacturingGlobalVideo / AudioJun-09CIO Insights: Dirk Schlesinger    (PDF -  )

Smart Grids Transform the Energy Landscape

ManufacturingGlobalPoint of ViewMay-09Accelerating Lean Productivity with Immersive Collaboration    (PDF - 552KB)

In today's manufacturing environment, the effectiveness of team-based, collaborative problem-solving initiatives is often hampered by limited time and budget to bring together globally dispersed teams.Cisco IBSG proposes an immersive, interactive virtual environment to facilitate collaboration and overcome the challenges of time, distance, and limited resources.

ManufacturingGlobalWhite PaperApr-09Smart Grid: The Role of Electricity Infrastructure in Reducing Greenhouse Gas Emissions    (PDF - 350KB)

A technology-enabled electric system will be more efficient, enable applications that can reduce greenhouse gas emissions, and improve power reliability.

ManufacturingGlobalWhite PaperApr-09Smart Grid: Transforming the Electricity System to Meet Future Demand and Reduce Greenhouse Gas Emissions    (PDF - 302KB)

Smart Grid: Transforming the Electricity System to Meet Future Demand and Reduce Greenhouse Gas Emissions

ManufacturingGlobalVideo / AudioFeb-09It’s Not Just Windmills and Photovoltaics, but Wires, Too    (PDF -  )

Cisco's Internet Business Solutions Group Discusses How to Make the Grid “Smart”

ManufacturingEMEARSuccess StoryAug-08Endesa - Engagement Snapshot    (PDF - 312LB)

IBSG involvement with the ENDESA Technology Innovation Group started in October 2006, with the initial collaboration addressing the benefits of adopting radio frequency identification (RFID) technology for asset tracking and management. With the involvement of Cisco's experts, as well as AeroScout, a Cisco partner and leader in the field of RFID, key trends and best practices from Cisco's manufacturing customer supply chains were shared, and the need to increase operational and cost efficiency was recognized..

ManufacturingJapanSuccess StoryJul-08Nagoya Toyopet    (PDF - 128KB)

Nagoya Toyopet Improves Productivity and Customer Satisfaction with Integrated Cisco Unified Communications.

ManufacturingAmericasSuccess StoryNov-07Ford Motor Company    (PDF - 108KB)

Ford Motor Company launched several programs designed to increase car-owner satisfaction and the experience customers have with Ford after their purchase. Two new self-service Websites, www.customersaskford.com and www.dealersaskford.com, allow customers and dealers to easily find the information they need. In addition, the company is expanding into Web 2.0 communication channels to establish a direct dialogue with owners.

ManufacturingEMEARSuccess StoryMar-07Eczacibasi Group    (PDF - 41.8KB)

Using a common Web Foundation to support standardized tools and processes, with a new group intranet to transform the workplace and a B2B portal serving customers, Eczacibasi deployed a phased approach to e-transformation that has saved time and money during a successful period of growth at home and abroad.

ManufacturingGlobalConnected Series BooksYear-07Connected Series - Connected Manufacturing    (PDF - 6.56MB)

Thought-provoking essays from manufacturing-industry leaders. Now available. Order a copy of this book.

ManufacturingEMEARSuccess StoryJul-06Philips Medical Systems    (PDF - 75KB)

Challenged with improving the customer service experience and equipment uptime, Philips Medical Systems developed a high-speed, secure, Internet-based network advancing its remote servicing capabilities. The solution, Philips CUSTOMerCARE Remote Services Network (RSN), links Philips Medical Systems' equipment globally to the service engineers via a single Philips data center.

ManufacturingAmericasSuccess StoryJan-06Intel    (PDF - 57KB)

IBSG helped Intel implement a Customer Interaction Network (CIN) to increase customer satisfaction and number of support issues resolved by customer self-help, double technical support productivity without doubling overhead, and improve communication between customers and Intel channel support.

ManufacturingEMEARVideo / AudioJan-06KOC - Transforming Productivity    (PDF - 00MB)

KOC holdings increase revenue and productivity by implementing E-transformation solutions with the aid of Cisco's Internet Business Solutions Group.

ManufacturingEMEARSuccess StoryOct-05

Siemens Building Technologies needed to introduce more flexibility to its business in order to reduce costs and improve time to market. By out-tasking engineering to a number of different partners around the world, Siemens Building Technologies expects to reduce engineering costs and potentially, double its profit. Greater agility will also help it to respond more effectively to customers’ needs and bring solutions to market more quickly.

ManufacturingEMEARSuccess StorySep-05

How does a company with public utility roots, which has grown at breakneck speed into a diversified international operator focused firmly on profits, stay abreast of its own hectic pace of change and increase the value gained from it? For Centrica, a good starting point was a companywide programme of web enablement, helping the business to communicate better with itself and its customers.

ManufacturingAmericasSuccess StoryAug-05General Motors    (PDF - 76KB)

After several years of working together on discrete projects, the north German federal states of Hamburg and Schleswig-Holstein have merged their Information and Communication Technology (ICT) departments. The new organisation – Dataport – h standardised on IP with Cisco technologies to bring different networks together to provide a seamle architecture for services such as security, mobility and quality of service.

ManufacturingAmericasSuccess StoryJul-05Boeing    (PDF - 82KB)

Boeing developed a mobile, global broadband communications network with an array of high-speed data communication services by combining satellite networks with a ground-based network. Calling the new effort ‘Connexion by Boeing,’ the company enables commercial airlines to provide passengers access to the Internet, send and receive e-mail, watch live, global television, and keep up with news and information. Boeing’s goal was to make highspeed communications in the sky similar to that currently experienced by most people in their homes or offices, thereby helping people to stay in touch even while moving 500 miles per hour at an altitude of 30,000 feet.

ManufacturingAmericasSuccess StoryJul-05CEMEX    (PDF - 66KB)

Known for its innovative use of technology to streamline business operations and increase productivity, CEMEX turned an IT eye to its workforce. With a strategy of growth by acquisition, the company needed to unify newly-acquired workers as well as employees across multiple countries. The solution: CEMEX Plaza, an employee portal that’s connecting people to information and improving customer service—and satisfaction.

ManufacturingAmericasSuccess StoryJul-05IBM    (PDF - 87KB)

IBM, the world's leading on-demand information technology business, partnered with Cisco to significantly improve productivity through the transformation of its global voice and data communications infrastructure.

ManufacturingAmericasSuccess StoryApr-05Motorola    (PDF - 549KB)

Motorola brought together leaders from each of the company’s business units to share best practices, improve profitability, and achieve US$3 billion in cost reduction within three years through its Digital Six Sigma initiative. together leaders from each of the company’s business units to share best practices, improve profitability, and achieve US$3 billion in cost reduction within three years through its Digital Six Sigma initiative. together leaders from each of the company’s business units to share best practices, improve profitability, and achieve US$3 billion in cost reduction within three years through its Digital Six Sigma initiative.

ManufacturingEMEARSuccess StoryJan-05Infineon    (PDF - 115KB)

Semiconductor manufacturer Infineon, the sixth largest in the world, weathered the global technology downturn in the early years of this decade through a resolute, centrally driven cost reduction programme. Now it is turning that experience to its advantage through a clear corporate strategy aimed at achieving operational excellence. Benchmarking against the world’s most successful companies – and adopting the ‘best of best practices’ – is at the centre of its drive for optimal effifi ciency and effectiveness.

InnovationsGlobalOther - PublicationFeb-13IoE Economy FAQ    (PDF - 1MB)

FAQ

InnovationsGlobalOther - PublicationFeb-13IoE Economy Key Insights    (PDF - 466KB)

More Relevant, Valuable Connections Will Improve Innovation, Productivity, Efficiency & Customer Experience

InnovationsGlobalWhite PaperFeb-13Embracing the Internet of Everything To Capture Your Share of $14.4 Trillion    (PDF - 2MB)

More Relevant, Valuable Connections Will Improve Innovation, Productivity, Efficiency & Customer Experience

InnovationsGlobalPoint of ViewDec-12The Extrasensory Enterprise    (PDF - 457KB)

Turning Data Complexity into Advantage

InnovationsGlobalPoint of ViewDec-10The Shift to Cloud Computing: Forget the Technology: It's About Economics    (PDF - 476KB)

While attention has been focused on the technology of cloud computing, the technology is tested and ready. The real story about cloud is its compelling economic advantages. Data storage and associated technologies have become commoditized and can be delivered more cost-effectively by cloud providers. This allows enterprises to shed the cost of equipment, software, maintenance, and IT staff. It also allows them to purchase cloud services on demand, paying for peak usage, scaling back when the capacity is no longer required. Service providers are in the best position to act as cloud service providers because they have the existing infrastructure, they understand managed services, they have an existing trusted relationship with customers, and they know how to play the role of a service exchange.

InnovationsGlobalPoint of ViewJun-11The Future of Retail Customer Loyalty: RFID Enables Breakthrough Shopping Experiences    (PDF - 2MB)

Tomorrow’s loyalty programs need to offer more than general discounts; they need to create a personalized shopping experience—beyond rewards and points—where loyalty once again means advocacy and commitment. Radio frequency identification (RFID) is an ideal technology for providing these new experiences, offering the ability to identify specific customers and match the right products and services to them.

InnovationsGlobalVideo / AudioMay-11Stairway to Heaven: Five Steps to Cloud Readiness    (PDF - 0KB)

Cloud computing is an economic shift, not a technology shift. Cloud is gaining momentum because of its compelling economic advantages­­. IT services, much like farming, have become commoditized. Maintaining in-house data centers provisioned for peak demand is expensive. Cloud computing represents "IT on demand," where companies can buy what they need, when they need it, shedding the expense of data center hardware, software, maintenance, and staff.

InnovationsGlobalPoint of ViewMay-11Unifying Customer Experience in a Multichannel World    (PDF - 2MB)

The evolution of consumer technologies in the last decade has led to a proliferation of devices, web applications, and content resources that enable consumers to research, purchase from, and interact with companies through the physical or online store, call center, or social networking site. Unifying the customer experience in a multichannel world has become essential to engaging, acquiring, and retaining customers. Therefore, it is important to develop a robust multichannel platform with an extensible architecture that allows a company to deliver relevant information and interactions to customers based on their contextual and technology needs.

InnovationsGlobalVideo / AudioMay-11How the Internet of Things Will Change Everything—Including Ourselves    (PDF - 0KB)

The Internet of Things (IoT)— point in time when more -things- were connected to the Internet than people—will change everything, including ourselves.

InnovationsGlobalPoint of ViewMay-11The Internet of Things    (PDF - 2MB)

How the Next Evolution of the Internet is changing everything.

InnovationsGlobalVideo / AudioMar-11 Imagine the Possibilities    (PDF - 0KB)

IBSG predicts that a technology avalanche will change the way we work, live, play, and learn

InnovationsGlobalPoint of ViewNov-10Scenario Planning: Are You Ready?    (PDF - 257KB)

Events that disrupt business occur every day. And while it is impossible to predict exactly where and when these disruptions might happen, scenario planning can help organizations protect revenue streams, increase profitability, and ensure business continuity despite major upheavals.

InnovationsGlobalPoint of ViewNov-10Living in a Borderless World    (PDF - 270KB)

Securing information resources in a borderless world begins with an overarching network architecture that enables IT to efficiently manage access from multiple locations, from multiple devices, and to applications that can be located anywhere.

InnovationsGlobalPoint of ViewNov-10The Explosion of Data: How To Make Better Business Decisions by Turning “Infolution” into Knowledge    (PDF - 260KB)

The amount of data is exploding, endangering organizations that don’t take the proper steps now to turn this threat into an opportunity.

InnovationsGlobalPoint of ViewNov-10Complete Renovation: Transforming Today’s Business for Future Growth    (PDF - 252KB)

As technology creates new ways of doing business, companies are realizing that they must transform their processes. For many industries, new products generated by research and development aren’t enough to drive growth, so innovation takes on an increasingly important role.

InnovationsGlobalPoint of ViewNov-10The World, the Economy, and You: New Opportunities for Technology-Driven Business Transformation    (PDF - 1MB)

Four technologies have the greatest potential to spur transformation for global enterprises within the next two to three years: mobile Internet, business analytics, social networking, and cloud computing.

InnovationsGlobalPoint of ViewNov-10Open Sesame: Who Sees What?    (PDF - 284KB)

Keeping customers’ trust means keeping their data secure, whether it is in the enterprise data center or in the cloud.

InnovationsGlobalPoint of ViewNov-10Making Room: IPv6— Transition to New Internet Protocol Brings Challenges and Opportunities    (PDF - 226KB)

The continued growth of the Internet means every customer in the market will eventually need to transition to IPv6, the next generation of Internet architecture. The challenge for CIOs over the next few years is to come up with an IPv6 transition strategy.

InnovationsGlobalPoint of ViewNov-10Seeing Is Believing: The Power of Video Collaboration    (PDF - 282KB)

For businesses, video presents both a major disruption and a significant opportunity; companies across all industries that use video to improve collaboration will be the winners in the next decade.

InnovationsGlobalPoint of ViewNov-10Together, the Customer Is Everywhere and Everyone    (PDF - 262KB)

Providing exceptional customer experiences is the new battleground for increasing sales and winning market share in today’s challenging economic environment.

InnovationsGlobalWhite PaperNov-10Next-Generation Events: Cisco’s Experience and Best Practices    (PDF - 3MB)

With the pressures of globalization, increased competition, and the continually accelerating information explosion, the need for employees, customers, and partners to come together, exchange knowledge, gain fresh perspectives, build networks, and nurture relationships has never been greater.

InnovationsGlobalSuccess StoryOct-10Next-Generation Events: Cisco Company Meeting    (PDF - 3MB)

Next-Generation Events: Cisco Company Meeting

InnovationsGlobalSuccess StoryOct-10Next-Generation Events: Cisco Strategic Leadership Offsite    (PDF - 2MB)

Next-Generation Events: Cisco Strategic Leadership Offsite

InnovationsGlobalSuccess StoryOct-10Next-Generation Events: Cisco Marketing Product Launches    (PDF - 4MB)

Next-Generation Events: Cisco Marketing Product Launches

InnovationsGlobalVideo / AudioOct-10IBSG Tech Brief: Gesture Interfaces – Augmented Reality    (PDF - 0KB)

Can organizations harness contactless gesture recognition to transform their business? Is the technology ready for prime time?

InnovationsGlobalVideo / AudioOct-10GE Taps Cisco ACR for Teamwork    (PDF - 0KB)

Cisco IBSG works with GE to help develop virtual collaboration spaces.

InnovationsGlobalSuccess StorySep-10Next-Generation Events Case Study: Cisco® Live    (PDF - 11MB)

In this paper, Cisco profiles its next-generation training event for customers and partners called Cisco Live.

InnovationsGlobalVideo / AudioJul-10Next Generation Events    (PDF - 0KB)

Next-generation events, powered by collaboration technologies, create a richer experience for employees and customers.

InnovationsGlobalVideo / AudioJun-10Social Networks: A Friend's Opinion is Worth More than a Page of Advertising    (PDF - 5.11KB)

Cisco's Futurist, Dave Evans examines how social networking websites are rapidly becoming valuable sources of customer perception.

InnovationsGlobalWhite PaperMay-10Active Collaboration Room: Transforming Business Models by Accelerating Distributed Team Performance    (PDF - 5.87MB)

Transforming Business Models by Accelerating Distributed Team Performance whitepaper

InnovationsGlobalVideo / AudioApr-10Bloomberg BusinessWeek's webinar: New Tools for Collaboration    (PDF - 0KB)

Cisco IBSG's Rachael McBrearty shares insights on collaboration and best practices for building a competitive advantage.

InnovationsGlobalPoint of ViewDec-09Cisco’s 25th Anniversary: Top 25 Technology Predictions    (PDF - 184KB)

As part of Cisco’s 25th Anniversary celebration, IBSG’ s Chief Futurist, Dave Evans looks at technology trends over the next 25 years.

InnovationsGlobalPoint of ViewOct 09Increasing the Business Relevance of Security Resources: A Holistic Strategy Emphasizing Business Value    (PDF - 298KB)

Security leaders must articulate their ability to support business objectives and add value beyond loss prevention. As part of a unified risk-management strategy, today’s security solutions—especially those employing modern video surveillance and analytics—can provide new opportunities for revenue generation and customer loyalty. This paper suggests an expanded view of how to use security resources more fully to extend benefits throughout the value chain.

InnovationsGlobalPresentationOct 09Economics of the Cisco Collaboration Story    (PPT - 2MB)

Case Studies of Web 2.0 Collaboration Initiatives

InnovationsGlobalPoint of ViewOct-09From Chaos to Security: Keeping Information Security a Step Ahead of Game-Changing Technologies    (PDF - 66.5KB)

This paper will take a brief look at the special challenges security professionals face as a result of the new, distributed computing paradigm, and will suggest a unified risk-management strategy to stay ahead of the game.

InnovationsGlobalPoint of ViewOct-09Leadership in the Age of the New Normal: Technology Is Pushing CIOs to the Forefront    (PDF - 67KB)

CIOs with a firm command of technology’s advantages and challenges will be well-positioned to provide meaningful solutions for a changing corporate landscape. This paper discusses some of the issues that should be top-of-mind for CIOs today.

InnovationsGlobalPoint of ViewOct-09Real-Time Revolution: The Future of Unstructured Life    (PDF - 40KB)

Today, ubiquitous broadband technology frees us from a structured scenario; work is done wherever the worker happens to be, anytime, using an array of devices and applications to accomplish tasks. In theory, this sounds wonderful—but are we ready for it?

InnovationsGlobalPoint of ViewOct-09CIO as Brand Master    (PDF - 51KB)

How can CIOs ensure that social networking channels are used to the company’s advantage—not its detriment—while helping grow the business?

InnovationsGlobalPoint of ViewOct-09The ‘New Normal’: Change and Opportunity    (PDF - 56KB)

The increased emphasis on technology can be daunting for chief information officers, who must devise complex IT strategies—but it also provides exciting opportunities for companies with the vision to invest in their futures. This paper looks at some of the hallmarks of the new normal, and the changes for which CIOs and other top executives need to plan.

InnovationsGlobalPoint of ViewOct-09Social Networking as a Business Tool    (PDF - 68KB)

This paper examines how social networks can enrich and enhance business processes, and significantly increase employee productivity.

InnovationsGlobalPoint of ViewOct-09Market Transitions: Redefining the IT Investment    (PDF - 69KB)

Today, four powerful market transitions—periods of movement from one stage to another—are taking place in the financial services industry. These transitions create new opportunities for innovative, forward-thinking companies that are ready to take advantage of these shifts.

InnovationsGlobalPoint of ViewOct-09Got Security? Protecting Critical Assets in an Age of Cyber Intrusions    (PDF - 178KB)

This paper will take a brief look at some of the ways intrusions on commerce and infrastructure are targeting nations and global organizations, and will suggest a strategic approach to securing our critical resources.

InnovationsGlobalPresentationSep-09Cisco IBSG's Green Business Value Calculator    (PPT - 530MB)

There are powerful economic, regulatory, shareholder, competitive, and customer trends driving an increased focus on green. However, some organizations are concerned that going green is going to increase their costs. Cisco has found that many of our existing solutions have a significant impact on reducing greenhouse gas emissions, while at the same time reducing costs. Cisco’s Internet Business Solutions Group (IBSG) has developed these easy-to-use Green Business Value Calculators to help customers quickly quantify both economic benefits and green benefits. The projected green benefits have been validated by Domani, a leading environmental consulting firm, and are supported by case studies.

InnovationsGlobalInsightsJun-09Emerging Market Consumers Ready for Mobile Retail Services    (PDF - 43.4KB)

This Insight presents retail-focused data from the mobility survey, explores the difference in emerging and developed market responses, and discusses the implications for global retailers.

InnovationsGlobalPoint of ViewJun-09Architecting for Agility    (PDF - 172KB)

The right architecture holds the key to agility and should be viewed as a strategic imperative for IT organizations. This paper explores how your organization can achieve this imperative and increase agility greatly by adopting four key architectural elements: flexible infrastructure, flexible services, flexible service orchestration, and governance.

InnovationsGlobalInsightsJun-09Unified Communications Investments Deliver Positive Financial Returns, $595 Net Tangible Value per User Over Five Years    (PDF - 106KB)

IBSG Economics analysis conclusions show that companies will still be better off replacing legacy telephony TDM equipment that is not fully depreciated, and realize a positive return on their communications investments, if they deploy a converged telecommunications infrastructure.

InnovationsGlobalInsightsJun-09Selling TelePresence to Businesses: Sell High    (PDF - 97.2KB)

IBSG recently conducted primary research to understand the value that different types of business decision makers place on TelePresence for their organizations.

InnovationsGlobalPoint of ViewApr-09Greenbacks for Green Acts    (PDF - 131KB)

Businesses simply cannot afford not to go green. Being green equates to being efficient—and efficiency conserves money that can be used to grow a business.

InnovationsGlobalPoint of ViewApr-09Casting a Ray of Sunshine on Cloud Computing    (PDF - 428KB)

This paper provides insights to large enterprises that may be considering a cloud services strategy. It presents a framework that defines cloud services and their essential elements, examining their benefits and challenges.

InnovationsGlobalPoint of ViewApr-09The Economics of Collaboration at Cisco    (PDF - 100KB)

Cisco Is Enabling Anytime-Anywhere Productivity for Employees, Resulting in Significant Business Benefits

InnovationsGlobalVideo / AudioApr-09The Economics of Collaboration    (PDF -  )

Cisco IBSG discusses the economic benefits that Cisco has realized around Collaboration.

InnovationsGlobalVideo / AudioMar-09

CIOs Save to Invest With Greener Enterprises

InnovationsGlobalVideo / AudioFeb-09

Cisco's Internet Business Solutions Group Addresses the Impact of Going Green

HospitalityGlobalWhite PaperJuly-11Hotel Guests Say Broadband Is Important - Can You Meet Their Expectations?    (PDF - 4MB)

This paper offers insights into device, content, and connectivity trends driving broadband consumption, and strategies for hotels to stay ahead of consumer demand and meet operational needs.

HospitalityGlobalOther - PublicationDec-10Hospitality Backgrounder    (PDF - 1MB)

The Cisco Internet Business Solutions Group (IBSG) Hospitality Practice Backgrounder gives an overview of the Cisco IBSG Global Hospitality Practice. The Backgrounder discusses the current state of the hospitality industry and provides insight into new capabilities underpinned by emerging technologies that are transforming business and customer service models.

HealthcareGlobalWhite PaperApr-09Healthcare Practice Overview    (PDF - 222KB)

Transforming the Way Organizations Design and Deliver Healthcare Services

GeneralGlobalPoint of ViewApr-12Riding the Cloud To Improve Your Top- and Bottom-Line Economics    (PDF - 2MB)

The steps required for successful cloud adoption, including an interactive tool to help organizations assess IT and business benefits.

GeneralEMEARPoint of ViewNov-10Momentum Now: Europe— Drivers of a New Economic Paradigm: Case Studies from the Leading Edge    (PDF - 2MB)

Technology-driven disruption is a major concern among European business leaders. How can CIOs help their companies and governments embrace these disruptions to drive innovation and productivity? Technology can lend insight into these issues.

GeneralEMEARPoint of ViewNov-10Momentum Now: Emerging Markets—Innovations East -> West: Which Way Is Up?    (PDF - 278KB)

The emerging world is no longer simply a source of inexpensive labor, but also a fountain of disruptive innovation that is being homegrown in the East for local markets and then exported to the West.

GeneralGlobalVideo / AudioAug-06ExecNet: How Can Companies Grow Profits in Today's Competitive World?    (PDF - 00MB)

Exec Net video features Cisco senior executives discussing how Internet technologies and solutions impact all aspects of business. In this edition, Gary Bridge discusses ways to create new value for your customers.

Financial ServicesGlobalWhite PaperAug-13More Effective Compliance    (PDF - 791KB)

An Unrecognized Benefit of Improved Collaboration

Financial ServicesGlobalPoint of ViewMar-13Winning Strategies for Financial Services Players in the Age of Mobile and Social Payments    (PDF - 1MB)

Insights from Cisco IBSG Primary Research

Financial ServicesGlobalPoint of ViewDec-12Reinventing Wealth Management with Technology-Enabled Video Services    (PDF - 2MB)

How technology solutions such as video and collaboration can add value and increase efficiency as wealth management firms interact with investors.

Financial ServicesGlobalOther - PublicationJul-12Winning Strategies for Omnichannel Banking Infographic    (PDF - 3MB)

Winning Strategies for Omnichannel Banking Infographic

Financial ServicesGlobalPoint of ViewJun-12Winning Strategies for Omnichannel Banking    (PDF - 1.29MB)

Cisco IBSG Global Research Reveals New Ways for Banks To Prosper in an Omnichannel World

Financial ServicesGlobalOther - PublicationFeb-12Future of Retail Banking    (PDF - 1MB)

5-Year Vision

Financial ServicesGlobalSuccess StoryOct-11Innovative Remote Adviser Service Redefines Customer Experience and Drives Growth for BNP Paribas Fortis    (PDF - 284KB)

Many banks across Europe are considering remote relationship manager services to conduct transactions with affluent customers. While most banks are deploying these services, few actually use web-based document sharing and video. BNP Paribas Fortis took a different approach that challenged these beliefs. To increase market share and strengthen relationships with mass-affluent customers who don’t have time for complex, in-branch transactions, the bank deployed a web-based service, called James, that enables remote advisers to conduct com¬prehensive financial meetings with customers via video/data-sharing technology.

Financial ServicesGlobalSuccess StoryJul-11Major European Bank Launches Successful Suite of Mobile Banking Services    (PDF - 553KB)

A major European bank turned to Cisco IBSG to help develop a suite of mobile banking services that would attract and retain customers. More than 300,000 customers are now using the bank’s new mobile channel.

Financial ServicesGlobalWhite PaperApr-11Role of Video in Transforming Retail Banking and Wealth Management    (PDF - 2MB)

The opportunity for video-enabled interaction to transform traditional banking delivery is here. This white paper reviews the benefits of video—from immersive multipoint telepresence, to desktop conferencing, to mobile video—and examines lessons learned from video-based engagements conducted by the Cisco IBSG with retail banks and wealth management firms.

Financial ServicesGlobalVideo / AudioJan-11Trends and Strategies in Retail Banking    (PDF - 0KB)

Perspectives on key retail banking opportunities for 2011—"Save to Invest" and "Invest to Win." Improving productivity and cutting costs through better collaboration, while in parallel addressing the most important areas for future growth.

Financial ServicesGlobalWhite PaperJan-11Survey Report Analysis: Winning the Battle for the Wealthy Investor: New Cisco IBSG Study Uncovers Significant Opportunity To Address Needs of Wealthy Under-50 Investors    (PDF - 2.63MB)

This report provides in-depth analysis of a recent Cisco study of 1,000 wealthy U.S. investors to understand their attitudes toward investing in today’s challenging economic environment; their relationships with financial advisers; their use of technology; and how they prefer to interact with financial services firms and advisers.

Financial ServicesGlobalPoint of ViewJan-11Winning the Battle for the Wealthy Investor: New Cisco IBSG Study Uncovers Significant Opportunity To Address Needs of Wealthy Under-50 Investors    (PDF - 1.08MB)

Cisco IBSG recently sought the perspective of 1,000 of financial services firms' wealthiest, most valuable clients. This point-of-view highlights how technology-enabled interactions are key to banks attracting and retaining this critical customer segment.

Financial ServicesGlobalWhite PaperOct-10Transforming the Insurance Industry To Increase Customer Relevance    (PDF - 2MB)

Given the challenges insurance companies face today from heightened consumer expectations, new market entrants and niche players, powerful demographic shifts, and advances in technology, it is important for executives to think seriously about transforming their companies’ centuries-old business models to become more relevant to their customers.

Financial ServicesGlobalPoint of ViewOct-102011: Positioning for Future Competitiveness in Retail Banking    (PDF - 1MB)

The global macroeconomic situation has presented the financial services (FS) industry with a myriad of challenges over the last few years. As the industry prepares to enter 2011, the financial services landscape will continue to pose many interesting challenges to FS players. As a result, most banks are reviewing the strategy they should adopt to ensure future competitiveness.

Financial ServicesGlobalVideo / AudioOct-102011: Trends and Strategies in Retail Banking webinar    (PDF - 0KB)

Webinar discussion on global macroeconomic challenges creating a need for banks to "Save To Invest" and "Invest To Win.

Financial ServicesGlobalSuccess StoryAug-10Global Banking and Financial Services Institution Success Story    (PDF - 165KB)

Global Financial Services Company Uses Network To Cut Costs, Increase Efficiency

Financial ServicesGlobalSuccess StoryAug-10Major U.S. Bank Financial Services Success Story    (PDF - 176KB)

Major U.S. Bank Improves Global Operating Model Through Innovative Collaboration Solution

Financial ServicesGlobalSuccess StoryJun-10Global Account Management Helps Bank Position for Growth    (PDF - 164KB)

A leading global bank wanted to integrate three separately operating divisions into a unified whole, and to offer best-in-class services to “ultra-high-net-worth individuals.” Cisco IBSG recommended a global account management (GAM) approach to focus not on product features and price, but rather on extending the bank’s value through advisory services. The bank’s customer satisfaction increased dramatically, and it has realized more than $1 billion a year in additional revenue.

Financial ServicesGlobalOther - PublicationFeb-10Top 10 Reasons Young Consumers Will Transform Retail Banking    (PDF -  )

Growth opportunities for proactive banks from the rising trend of GenY consumers who are embracing new technologies and adopting online behaviors at an astonishing rate.

Financial ServicesGlobalOther - PublicationFeb-10How Banks can Capture GenY Mindshare and Increase Revenues    (PDF -  )

Why the rise in Gen Y consumers, who readily adopt technologies such as video and social networking, will have a profound impact on retail banking..

Financial ServicesGlobalVideo / AudioFeb-10Young Consumers Transforming Retail Banking    (PDF - 0KB)

Cisco survey shows how the post-crises financial needs of younger consumers will transform retail banking services.

Financial ServicesGlobalWhite PaperFeb-10The Next Growth Opportunity for Banks    (PDF -  )

How the post-crisis financial needs of younger consumers will transform retail banking services.

Financial ServicesGlobalWhite PaperFeb-10Value of Cisco® TelePresenceTM in Strengthening Financial Supervision    (PDF - 1MB)

This paper explores how advanced collaborative technologies such as telepresence can play a critical role in accelerating the implementation of plans to reform the global financial system.

Financial ServicesGlobalSuccess StoryJan-10Collaboration Boosts Productivity for Generali Group    (PDF - 187KB)

Generali Group demonstrates how improving collaboration and communications, strategically implemented to address specific issues, can achieve business transformation.

Financial ServicesAmericasVideo / AudioDec-09BMO Financial Group embraces Cisco TelePresence for more effective internal collaboration    (PDF - 0MB)

The CEO of BMO Financial Group (9th largest bank in North America) and senior leaders in its wealth management business in Toronto and Harris Private Bank in Chicago, discuss how Cisco TelePresence has become an integral part of their business: enabling and encouraging the drive for faster, cheaper, wider, greener, and more effective collaboration across their global institution.

Financial ServicesEMEARSuccess StoryMay-09Zurich Financial Services Success Story    (PDF - 78.9KB)

Zurich Financial Services Transforms North American Operations through Innovative Go-to-Market Project

Financial ServicesGlobalWhite PaperApr-09Using Technology to Accelerate G20 Plans for Strengthening Global Financial Supervision    (PDF - 218K B)

This paper addresses issues and explores how collaborative and other technologies can be a critical enabler of many of the G20 Summit reforms being planned.

Financial ServicesGlobalPoint of ViewFeb-09Next-gen Web: Tools for Building Strong Customer Relationships in Retail Banking    (PDF - 293KB)

Examine technologies that constitute the Next-generation Web, and how these capabilities play out in the real world of retail banking. In this paper, IBSG discuss next steps banks can take to use Web 2.0 technologies to differentiate themselves in the market, retain customers, attract new ones, and protect and extend competitiveness.

Financial ServicesEMEARSuccess StoryDec-08Allianz Deutschland AG—Germany    (PDF - 149KB)

IP-enabled Virtual Contact Center Improves Customer Experience, Reduces Cost, Enhances Flexibility for Allianz AG

Financial ServicesGlobalPoint of ViewDec-08Enabling Connected Commerce: Banks Can Compete More Effectively by Supporting Shopping Preferences of Connected Consumers    (PDF - 296KB)

Learn how connected consumers behaviors and perceptions are changing relative to shopping and payments. Cisco IBSG launches a survey whose findings provide a roadmap for banks to evaluate their current competitive position as well as recommendations for creating new channels for revenue in today’s severe economic downturn.

Financial ServicesEMEARSuccess StoryApr-08Credit Suisse    (PDF - 144KB)

Credit Suisse has created a virtual campus with multichannel “blended learning” replacing some classroom content and learning better integrated in business workflows. As well as significantly reducing cost (conservatively estimated at US$3M to $5M per year), even greater value is expected through increased up-selling of sophisticated products and by accelerating the time people need to reach the top of the “learning curve.”

Energy and UtilitiesGlobalPoint of ViewMay-13Enterprise IT Service Provision: Unearthing Value for the Oil and Gas Industry    (PDF - 986KB)

A new model for IT provisioning in the oil and gas industry changes the way basic services are provided, enables innovation, and creates new value that can be delivered at scale to the core business.

Energy and UtilitiesGlobalWhite PaperApr-13Oil and Gas Megaprojects    (PDF - 1MB)

Using Technology and Collaboration To Drive a Step Change in Value

Energy and UtilitiesEMEARPoint of ViewJun-11Establishing Regulatory Incentives To Raise Service Quality in Electricity Networks    (PDF - 2MB)

Establishing Regulatory Incentives To Raise Service Quality in Electricity Networks

Energy and UtilitiesGlobalPoint of ViewAug-10Smart Industrialization: An Integrated Approach to Increasing Value of Downstream Oil and Petrochemical Investments    (PDF - 3MB)

This Point of View highlights how smart industrialization can transform industrial economic development, increasing the value of integrated refining and petrochemical manufacturing investments.

Energy and UtilitiesGlobalVideo / AudioMar-10Insights from CERA Week    (PDF - 0KB)

Mark Bartram discusses Innovation in the Energy Sector

Energy and UtilitiesGlobalWhite PaperMar-10Future Vision: The Next Revolution in Production Operations    (PDF - 599KB)

This paper explores how the next generation information and communication technologies are impacting complex, virtualized operations in industries such as the military. Case studies and lessons learned are presented together with insights and experience on how these findings can be applied to offshore production operations.

Energy and UtilitiesGlobalWhite PaperMar-10Energy Practice Backgrounder    (PDF - 471KB)

Energy Practice Backgrounder

Energy and UtilitiesEMEARSuccess StoryJun-09Endesa Engagement Snapshot    (PDF - 160KB)

Endesa Pilots a New Paradigm in Telecontrol Networks

Energy and UtilitiesEMEARSuccess StoryMar-09E.ON AG Engagement Snapshot    (PDF - 304KB)

Germany's Largest Privately Held Power Generator Gains Vertical Industry Insights to Address a Changing Market

Energy and UtilitiesAmericasVideo / AudioSep-07Repsol YPF    (PDF - 41.8MB)

In 2004, Repsol began plans to build two new corporate offices, both to be completed in 2008. Designed by Sir Norman Foster, the first campus in Madrid, Spain, will consist of seven buildings for 5,000 employees. The second building in Buenos Aires, Argentina, will be 77,000 square meters and is being designed by Cesar Pelli.

Energy and UtilitiesGlobalWhite PaperAug-07The Connected Oilfield    (PDF - 131KB)

The oil and gas industry relies on information and communications technology (ICT) to meet its business goals. The industry recognizes that to manage future oil and gas developments and the effective production of existing reserves, it will be essential to integrate and connect business processes, geographies, and organizations.

Energy and UtilitiesGlobalWhite PaperAug-07The Natural Wealth of Nations: Transformation of Oil and Gas-Producing Economies    (PDF - 290KB)

As world demand for oil and gas increases, energy prices are rising. Globally, oil and gas will remain the energy source of choice for power generation and transportation to 2030 and beyond, according to the International Energy Agency.

Energy and UtilitiesGlobalWhite PaperAug-07The Promise of the Virtual Oil Company    (PDF - 1.08MB)

World demand for oil and gas is at an all-time high as emerging economies demand increasing amounts to fuel their growth. The Energy Information Administration predicts that wold oil demand will grow from 80 million barrels per day (at 2003 levels) to 118 million barrels per day by 2030.