Featured Content
Redefining the Customer Experience with Harrah's
Enjoy a sneak peek at what the future holds for Harrah's guests. This vision for innovative customer experience is the result of Harrah's work with Cisco® IBSG, leading to a 10-year global strategic collaboration
Harrah's CIO Looks to Cisco IBSG for Competitive Advantage
Building on a new 10 year global strategic collaboration with Cisco, Harrah's CIO details how it will now be able to provide next-generation guest experience.
Cisco TelePresence Creates a New Business Opportunity for the Japanese Hospitality Industry
Analysis on business travel market and hotel wedding market in Japan shows us there lies a huge potential of pay-per-use TelePresence. As traditional hotels are suffering low profitability, it could be a good differentiator to increase revenue. Given the nationwide diffusion of ultra high speed broadband, Japanese hospitality industry has opportunities to host "experience" both for business customers and consumers.
The hospitality industry is facing mounting pressure from escalating customer expectations, rapidly evolving demographics, and competition from industry consolidation. Staying vital in today's market relies on building customer loyalty by creating services that are simple and personal. New capabilities underpinned by emerging technologies are transforming customer service models and delighting customers in ways never before seen.
