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Internet Business Solutions Group

Financial Services

Financial services firms, which have been impacted in one way or another by the downturn in the economy, are focusing on ways to increase their business share across the different products and services they sell to retail and commercial customers.

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Banking

Banking

Retail banks have shown remarkable resilience in a difficult economic environment. They have achieved an impressive operating discipline, experiencing record business as the mortgage refinance boom continues in the United States.

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Insurance

Insurance

The insurance industry has seen strong premium growth from pricing improvement, but the profitability challenge remains. Investment income has been hurt by weak equity markets, and there is intensifying pressure on profit margins.

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Securities

Financial Markets

The renewed confidence in financial markets by both institutional and retail investors has resulted in improved profitability for banks, securities houses, exchanges, and financial institutions active in this highly competitive, global sector. The need for fast, 24-hour transparent pricing from the markets, the use of technology to drive trading strategies, the need for efficient, real-time communication (both internally and with customers), and a more stringent regulatory and legal framework are key considerations driving the strategies of these firms.

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Featured Thought Leadership

Using Technology to Accelerate G20 Plans for Strengthening Global Financial Supervision

This paper addresses issues and explores how collaborative and other technologies can be a critical enabler of many of the G20 Summit reforms being planned.

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Enabling Connected Commerce

Banks Can Compete More Effectively by Supporting Shopping Preferences of Connected Consumers. Retail payments is ripe for innovation, and banks need to look for innovation opportunities in product, distribution, service, process, and business models.

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Next-gen Web: Tools for Building Strong Customer Relationships in Retail Banking

Examine technologies that constitute the Next-generation Web, and how these capabilities play out in the real world of retail banking. In this paper, IBSG discuss next steps banks can take to use Web 2.0 technologies to differentiate themselves in the market, retain customers, attract new ones, and protect and extend competitiveness.

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Consumer Online Shopping and Payment Experience Shape In-store Expectations

Learn how connected consumers behaviors and perceptions are changing relative to shopping and payments. Cisco IBSG launches a survey whose findings provide a roadmap for banks to evaluate their current competitive position as well as recommendations for creating new channels for revenue in today’s severe economic downturn.

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Cisco IBSG Global Exchanges Survey

Learn how strategies and technologies can help global exchanges increase revenue and thrive in an evolving landscape. The Cisco Internet Business Solutions Group launches a global survey with senior buy-side and sell-side exchange executives.

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Expert Profile

Lead

Financial Services Lead

Jörgen Ericsson

strong>Jörgen Ericsson is a senior director in the Cisco Internet Business Solutions Group (IBSG). IBSG works with many of the world's leading companies and governments to help their executives become more effective through changed business processes and intelligent technology deployment.

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