Customer Success Stories

Customer Name	Industry	Challenges	Case Study
Generali Group, Trieste, Italy (headquarters)	Financial Services/Insurance	Customer satisfaction low because of difficulty contacting agents Productivity and speed of execution hampered by lack of effective collaboration tools M&A activities impeded by high cost of travel and inadequate collaboration tools	PDF

Customer Name	Industry	Challenges	Case Study
Heineken	Consumer Packaged Goods	Changing patterns of beverage consumption and self-owned brands were eroding Heineken's brand preference and customer loyalty Needed to connect to a new, tech-savvy generation of consumers Potential ban on traditional beer advertising necessitated new, technology-based marketing	PDF

Customer Name	Industry	Challenges	Case Study
A global conglomerate	Manufacturing, finance, and media	Globally dispersed development teams needed to work multiple hours at a time for several consecutive days, making conventional collaboration tools ineffective for the purpose Travel to such meetings was too expensive, while productivity was lagging	PDF

*Source: Cisco Internet Business Solutions Group