Supplier Information

Supplier Information

Executive Mentor Protégé Program, Part II

Cisco's Global Supplier Diversity Executive Mentor Protégé Program (EMP2) continues to reap the rewards of mentorship and collaboration with its suppliers. The collaboration between Nancy Duarte, Principal of Duarte Design, and Susan Scheer Aoki, VP Marketing, Small Business Technology Group, Cisco, has been invaluable. 

In our last newsletter, we noted that Duarte Design, an approved Cisco vendor for 13 years, conducted focus groups and surveys throughout Cisco. From these exercises, we learned two best practices:

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  • Best practice 1: Putting customer satisfaction at the core of the businesses is vital.
  • Best practice 2: Earning trust by collaborating with the customer to enable the company to learn business goals as well as to build customer intimacy.

The feedback inspired Duarte to launch a “playbook” to provide to Cisco clients with the materials being converted into a Cisco dedicated intranet site. The survey and mentorship also led to the creation of two seminars customized specifically for Cisco.

The seminars were based on Nancy's best-selling book slide:ology: The Art and Science of Creating Great Presentations. The seminars included information on how to build a big idea and create structure and stories for presentations, as well as ideation and visual thinking skills training. 

If you would like more information on the workshops, webcasts, or Duarte’s services, visit www.duarte.com