newScale is now part of Cisco. For more information on the acquisition read the Cisco press release. The newScale corporate website is now retired.
newScale software can be ordered through Cisco and Cisco channel partners under new product names including Cisco Cloud Portal and Cisco Workplace Portal, as well as the Cisco Intelligent Automation for Cloud.
For more information on these solutions visit the Cisco Self-Service Portal for Intelligent Automation page
newScale Customer Support
Note: You should have received the Cisco Services welcome letter. The welcome letter includes information about your transition to the Cisco Software Application Support plus Upgrades (SASU) Service and associated service maintenance contract number. The service maintenance contract number will be required for TAC support.
Once you receive your Cisco welcome letter with your new service maintenance contract number, please create your Cisco.com user ID in order to utilize the award winning Cisco Technical Assistance Center. Your ability to create new support cases with your newScale Customer Care ID was disabled on October 23, 2011. Former newScale customers with an active YES! contract will still submit Yes! questions through the newScale portal.
Click here for more information.
For newScale customers with an existing YES! contract only
newScale Customer Technical Documentation Access
The newScale customer access to technical documentation has been moved to https://ftp.newscale.com. After authenticating with your FTP username and password, please navigate to Product, then to your version and to "docs" folder. For issues regarding access to the newScale FTP site, please log a newScale support case (see above for details).
newScale Customer Portals
newScale customer portals can still be accessed at the same location and with existing login credentials.Email any questions to firstname.lastname@example.org
Please contact your Cisco representative if you need any assistance during this transition.