The mission of Cisco’s Global Safety, Security, and Business Resiliency group is to ensure the protection and preservation of Cisco people, property, and information through the balanced design and application of security, safety, and business recovery practices. Our specialists ensure the physical safety and security of Cisco’s employees on a daily basis, and also prepare employees for emergencies, such as natural disasters, inclement weather, or an evacuation event. Because emergencies can strike quickly and without warning, we believe it is imperative that employees learn how to report an emergency, respond to different types of emergencies, and evacuate an area safely if necessary.

In addition, the group is responsible for assessing and mitigating disruption to business functions within the company. To make sure that the business functions are prepared, Cisco has formed a Protect to Grow Steering Committee to oversee planning and response activities.

Cisco has five on-site security and facilities operations centers providing services that include:

  • Assisting employees while they are traveling
  • Dispatching emergency response teams and local outside agencies to onsite emergencies
  • Keeping track of world political events, weather, and other factors that could impact the company
  • Monitoring building alarms
  • Assisting in the recovery of stolen or missing assets, such as laptop computers and mobile phones
  • Resolving problems ranging from building access to stalled vehicles
  • Helping Cisco Human Resources contact employees in crisis situations


Crisis Management and Communications Teams

Cisco has established global crisis management teams in regions and major sites worldwide. Local onsite emergency response teams are made up of Cisco employees who have volunteered their time and are trained as first responders to a variety of emergencies. Initial training includes cardiopulmonary resuscitation and automated external defibrillation (CPR/AED) certification, first-aid/bloodborne-pathogen certification, building evacuation, fire safety, and incident command systems.

Emergency response teams and the crisis management teams participate in annual drills to ensure that they are properly prepared for an actual event. After a drill at the San Jose campus in June 2008, the chief of San Jose Fire Department Battalion 29 declared, “I’m very impressed with the accuracy of the information and level of cooperation.” Cisco also maintains network emergency response vehicles to be used as mobile communication centers in emergency or crisis situations.

Cisco’s global, cross-functional Crisis Communication Team helps evaluate crisis situations and communicates important information to key audiences that may include employees, employees’ families; company leaders, customers, partners, the media, analysts, and investors.

Automated External Defibrillator Program

As part of our emergency preparedness program, Cisco has invested in automated external defibrillator (AED) units recommended by the American Heart Association. When used on a heart attack victim within the first few minutes of cardiac arrest, these units can significantly increase the chance of survival. Units are installed in employee-accessible locations such as break rooms, briefing centers, and fitness centers. Cisco also provides advanced medical training, including AED training, to the volunteer emergency response team, although the units are designed to be used by anyone. In May 2008, Cisco received a commendation from the City of San Jose in recognition of the program.