Customers accept the following terms and conditions when they submit a Takeback and Recycle request:

  • The returned product may not be contaminated with substances that may be hazardous to health or harmful to the environment.
  • End User Customer is responsible for the deletion/removal/cleansing of any sensitive data contained in or on devices or data carriers that are returned to Cisco.
  • Packaging Condition - All products are to be ready for pickup, boxed and labeled with the Customer Take Back (CTB) Number and Case Number. If the End User Customer requests assistance in packaging there will be an additional charge.
  • Transport costs will be financed by Cisco unless up-to-date EU WEEE regulations as adopted by each member state specify terms and conditions that would place responsibility of transport costs on a party other than the producer.
  • Recycle Fees - Cisco will pay all recycling fees related to the treatment, recovery, recycling and environmentally sound disposal of the product submitted through this program.
  • Assignment - The End User Customer assigns all rights in the title and treatment, recovery, recycling and environmentally sound disposal of the recycle product to Cisco, free and clear of any future encumbrances. The End User Customer warrants that they have clear and merchantable title to the product being shipped to Cisco.
  • End User Customer will provide a representative on site the day of the pick up to direct logistics provider to the appropriate equipment. End User Customer will be responsible for any costs incurred if incorrect products are identified and sent for shipment.
  • Cisco is not responsible for any product shipped in error and makes no guarantees that such product can be returned to the End User Customer. If stated product can be identified and returned, the End User Customer will pay for shipping and could be liable for additional administrative fees.