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iQ MAGAZINE

Product Spotlight: Unified Communications

Transform your business with a new way of communicating.

As the industry's first smart, simple, secure, and integrated voice, video, data, and wireless communications offering, Cisco Unified Communications provides the products and applications you need to transform the way you do business. Designed and priced especially for small and medium-sized businesses (SMBs), the Cisco Unified Communications family of products and applications help you:

  • Optimize messaging and collaboration
  • Support intelligent phone applications
  • Improve customer responsiveness
  • Boost productivity
  • Enhance profitability by facilitating effective communications

Cisco and its partners offer a broad portfolio of end-to-end services designed to help you deploy a resilient, converged network that meets your business needs, while Cisco Systems Capital offers innovative, customized financing programs and leasing options.

Increase Collaboration with Voice and Web Conferencing
An integrated voice and Web conferencing solution, Cisco Unified MeetingPlace Express enables communications and collaboration from anywhere, at any time using only a phone and a Web browser. With this solution, you can set up meetings quickly and easily, attend them using a variety of interfaces, and take advantage of powerful conferencing functions.

Improve Messaging and Call Management
Cisco Unity Connection combines integrated messaging, speech recognition, and call-routing rules into an easy-to-manage system for organizations with up to 1,500 users. By integrating messaging and speech components with your data network, it provides continuous global access to calls and messages along with advanced communications services. The browser-based system administration interface simplifies installation, support, and maintenance, ultimately lowering total ownership costs.

Make Communications More Effective
Cisco Unified Personal Communicator smoothly integrates a wide variety of powerful communications tools (voice, video, Web conferencing, call management, and presence services) into a single desktop application to help businesses work smarter and faster. Featuring an intuitive, easy-to-use interface, it streamlines the communications experience and enhances employee productivity and collaboration. Supported on Cisco Unified CallManager 5.0, it's ideally suited for medium-sized businesses.

Enhance Contact-Center Efficiency and Service
Ideally suited for SMBs, departments, or branch offices that want to deploy an entry-level or midmarket contact-center solution, Cisco Unified Contact Center Express is a single-server, integrated "contact center in a box" that delivers sophisticated call routing, contact management, and administration features.

Simple, Affordable All-in-One Communications
Cisco Unified CallManager Express, a solution embedded in Cisco IOS Software, provides call processing for Cisco Unified IP Phones to deliver cost-effective, reliable unified communications for SMBs. It offers a converged data and voice solution inside Cisco Integrated Services Routers; provides key system and small PBX features plus innovative convergence applications for up to 240 users; features an intuitive graphical user interface; can be networked with Cisco Unified CallManager; and offers unmatched investment protection for future growth.

Raise Productivity, Work More Strategically
Cisco Unified CRM Connector integrates Cisco Unified Communications with Microsoft's Business Solution Customer Relationship Management application to provide SMBs with a comprehensive CRM solution. It quickly and easily integrates Cisco Unified Communications products with Microsoft CRM at the desktop, without requiring additional hardware.

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iQ Magazine, Second Quarter 2006

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