The Value of the New Collaboration Experience

Collaboration tools technologies help people work together to solve problems and make decisions, reduce and avoid costs, accelerate time to market, and transform entire industries faster, no matter how far apart the participants happen to be.

Realize Three Types of Return on Investment (ROI)

Collaboration tools are changing the way we think about working together, to deliver returns on investment from operational, productivity, and strategic perspectives.

Operational ROI
Collaboration helps you change the way you operate by reducing or avoiding travel, infrastructure, energy, and office space costs. Operational ROI is usually the first and most accessible area in which you show gains. It is possible to achieve 100% ROI in 5 years and payback periods of 21-40 months.

Productivity ROI
Speeding time to market requires making well-informed decisions quickly. To move your business forward faster, collaboration technologies can help you improve the product-development process or take time out of the sales cycle. Increasing employee productivity is the next great performance challenge and a major opportunity.

A recent Frost & Sullivan study (PDF - 417 KB) explains how you can accrue greater participation across your organization.

Strategic ROI
Transform your company. Strengthen customer satisfaction and loyalty, reinvent the concept of customer service, develop entirely new business models, and enter new markets with built in competitive advantage. While strategic ROI may be the hardest to measure, it can also be the most transformative.

Read more about the Return on Collaboration (PDF - 520 KB), with examples of remote healthcare, virtual banking, and smart cities.