Case Studies

Insurance Company Takes Customers' Security Personally
In this installment of the Cisco Innovators Podcast series, learn how SBLI USA Life Insurance has made securing customer data its number-one priority, contributing to its 97% customer satisfaction rating (4:48 minutes).

Phone System Enhances Patient Care and Staff
Sheffield Pediatrics relies on Cisco Unified Communications to maintain contact, prioritize cases, and optimize staff efficiency. Learn how in this customer case study (PDF - 189 KB).

Supporting Business Expansion is an Open-and-Shut Case
Jenkins Law Firm relies on Cisco networking technology to manage its communications between busy attorneys and support staff. (PDF - 67 KB).

Global Company Finds Cost-Effective Way to Stay Connected
Metric & Multistandards Components Corporation depends on its Secure Network Foundation to keep its offices connected and always open for business-worldwide.

Lumber Company Cuts Customer Delays Down to Size
Mountain Lumber Company goes to great lengths to make it easy for customers to reach the right employee the first time they call. This customer case study explains how it achieves superior customer satisfaction. (PDF - 101 KB)

Retail Entrepreneurs Create Work-Life Balance
Using a Cisco network helps this small retail business to offer better home-work balance for employees while accelerating sales and earnings. (PDF - 455 KB).

Service Company Brings Wi-Fi to Commercial Truckers
IdleAire Technologies unlocks new revenue by deploying a Cisco Unified Wireless Network for its transportation customers and employees. (PDF - 80 KB).

Community Gateway Delivers Responsive, Efficient Tenant Services
UK-based Community Gateway Association provides high-quality homes for people in need. See how this nonprofit organization uses Cisco Unified Communications to give its staff instant access to valuable information, help them enjoy a better work-life balance, and respond quickly to tenant needs.
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Workforce Meets "Virtually" Every Customer Need
Learn how this small technical consulting company keeps staff connected and delivers responsive customer service with Cisco Unified Communications.

Employment Firm Improves Communications and Productivity
A converged network, powered by Cisco, helps Human Potential Consulting increase staff productivity and customer responsiveness. Learn more in this case study (PDF - 212 KB).

Better Service Delivers an 18% Profit Boost
Listen to this five-minute podcast, an installment of the Cisco Innovators Podcast series, to learn how this marketing firm uses unified communications and VPNs to foster collaboration, provide better customer service, and increase profitability. (5:00 mins)

Everything Tradeshows: Trading Up to Improve Productivity and Profitability
Everything Tradeshows saw immediate benefits after implementing the easy-to-use Cisco Smart Business Communications System. Watch this four-minute video to learn how it increases efficiency and profitability.