Collaboration

Collaboration Products

  • Customer Care

    Customer care creates the foundation for positive customer service, a primary factor in building a stronger business.

    • Cisco SocialMiner

      • Provides a social media campaign management solution
      • Monitors the social web for relevant public customer postings and helps you engage with customers proactively
      • Offers context about customers by providing a social screen pop to customer service agents or other responders
      • Helps you manage your brand by monitoring and responding to social media posts from customers who need assistance

    • Cisco Finesse

      • Integrates traditional contact center functions into a thin-client desktop for contact center agents and supervisors
      • Cisco Finesse is completely browser-based and requires no client-side installations
      • A single customizable Web 2.0 interface helps customer care providers to easily access multiple assets and information sources
      • Open Web 2.0 APIs simplify the development and integration of value-add applications and reduce the need for development expertise

    • Cisco MediaSense

      • Capture, store, and process multimedia on a unified network platform, which reduces operational expenses
      • Enables live monitoring of conversations to help contact center supervisors assist agents in resolving caller issues
      • Provides open, standardized hooks for real-time speech analytics, to help customer service representatives assist callers faster and more effectively

    • Cisco Unified Contact Center Enterprise

      • Deliver state-of-the-art contact center capabilities for enterprise applications
      • Support both premise-based and hosted deployments with Cisco Unified Communications Manager or third-party automatic call distributors (ACDs)
      • Provide intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management.
      • Take advantage of desktop options such as a web-based thin client collaborative desktop for agents and supervisors

    • Cisco Unified Contact Center Express

      • Easily deploy and use highly secure, virtual, and highly available sophisticated call routing and contact management capabilities for your contact center
      • Ideal for midmarket, enterprise branch, or corporate departments
      • Ideal for both formal and informal contact centers
      • Take advantage of support for Web 2.0 agent desktop SDK for custom desktop development

    • Cisco Unified Customer Voice Portal

      • Provide speech-enabled self-service to callers with this award-winning product
      • Allow calls to be treated at the most efficient location with powerful call control
      • Combine open standards support for speech recognition with intelligent application development
      • Deliver personalized self-service as a standalone IVR system, or integrate transparently with the contact center

  • Conferencing

    Voice, video, and web conferencing lets you keep the work moving without leaving the office.

  • Enterprise Social Software

    Connect people with relevant resources and expertise.

    • Cisco Prosumer Video

      • Capture video content for highly secure editing and sharing
      • Start and stop 4 hours of recording with a touch
      • Enjoy 16:9 widescreen, HD 720p, 30 fps MP4 recordings on the 2-inch antiglare color screen
      • Integrate with Cisco Show and Share for video distribution and enhanced collaboration

    • Cisco Pulse

      • Quickly find relevant people and valued information.
      • See who is available and collaborate with colleagues in a single click.
      • Dynamically navigate to the spoken word in business video and other forms of multimedia.
      • Make expertise-finding functionality widely available by embedding Cisco Pulse capabilities in existing applications.

    • Cisco Quad

      • Improve employee hiring and training processes
      • Scale the availability and accessibility of information and expertise across the organization
      • Accelerate innovation through cross-functional, community-driven collaboration
      • Drive growth and reduce sales cycles by enabling a collaborative sales culture

    • Cisco Show and Share

      • Create highly secure video communities to share ideas and expertise
      • Save time, money, and boost productivity through video efficiency
      • Create, upload, search, and watch video with ease
      • Increase customer trust with personal, high-value live video sessions

  • IP Communications

    View, optimize, and manage your entire communications system from one screen.

  • Messaging

    See who's available, choose the best channel, and communicate.

    • Cisco Jabber

      Cisco Jabber ™ New

      • New unified communications applications solution lets you collaborate from any workspace
      • Easy access to presence, IM, voice and video, voice messages, desktop sharing, and conferencing
      • Consistent experience across PC, Mac, iPhone, iPad, Android, Nokia, and Blackberry devices
    • Cisco Unity Connection

      Cisco Unity Connection

      • New single inbox unified messaging
      • Speech-enabled messaging
      • Desktop message access
      • New Simplified Installation, Configuration, and Maintenance
    • Cisco Unity Express

      Cisco Unity Express

      • Affordable voice messaging and greeting services for increased customer service and rich employee communications
      • Ideal for small organizations and enterprise branch offices with fewer than 500 people
      • Intuitive telephone prompts and a web-based interface for fast, convenient voicemail, auto attendant and interactive voice response (IVR) administration
      • Easy to deploy and manage on Cisco Integrated Services Routers

  • Mobile Applications

    Take your desktop with you and meet anywhere you can use your phone.

    • Cisco Jabber

      Cisco Jabber ™ New

      • New unified communications applications solution lets you collaborate from any workspace
      • Easy access to presence, IM, voice and video, voice messages, desktop sharing, and conferencing
      • Consistent experience across PC, Mac, iPhone, iPad, Android, Nokia, and Blackberry devices
    • Cisco Mobile for Android and Nokia

      Cisco Mobile for Android and Nokia New

      • Voice over Wi-Fi application for your Android or Nokia smartphone
      • Hand-off of calls to the cellular network or your desk phone
      • Call or send instant messages to your contacts on Nokia smartphones
      • Straightforward integration with the smartphone interface
    • Cisco Unified Wireless IP Phone 7926G

      Cisco Unified Wireless IP Phone 7926G New

      • Built-in EA11 2D barcode scanner for location, progress, and inventory tracking
      • Full access to unified communications features as you roam
      • MIDlet custom applications for faster and richer graphical experience
      • Specially designed holster and leather case
    • Cisco WebEx for Android

      Cisco WebEx for Android New

      • Schedule, host, start, and join Cisco WebEx meetings
      • View shared content with meeting participants
      • Chat privately or with everyone
      • Join meetings with a click from the home screen

    • WebEx for Cisco Cius

      • High quality, multistream video conferencing
      • Schedule, invite and start WebEx meetings
      • Join WebEx meetings and view shared content
      • Chat privately or with everyone

  • TelePresence

    Cisco TelePresence powers a new way of working, where everyone, everywhere can be more productive through face-to-face collaboration.

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