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Contact Center: Experience Matters

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Contact Center: Experience Matters

Contact Center: Experience Matters

Today's enterprise contact center has evolved into a powerful tool for connecting with and responding to your customers. With the right technology in place, your customer service team can start turning customer anger and frustration into positive interaction, and questions into worthwhile dialogue.

Join the team at TechWiseTV for an in-depth look at the Cisco Contact Center solutions that are transforming customer service into something even more valuable: Customer collaboration. Our experts will go deep inside the latest Cisco Contact Center with its dramatically simplified management interface and smaller hardware footprint. They will show you how Cisco SocialMiner technology takes customer listening to another level.

Don't miss this opportunity to learn how Cisco can help make your own contact center a more strategic part of your business.


Topics to be discussed include:

  • Three steps to a better contact center
  • Capturing the power of social media with Cisco SocialMiner
  • Launching Cisco Contact Center in five easy steps
  • A look at the Cisco Finesse agent and supervisor command center
  • How to measure your contact center's performance with statistics and metrics
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