Information At a Glance
All Cisco hardware and software products are covered for a minimum of 90 days. Some product warranties may vary. All Cisco warranties apply to the Customer or Original Owner (the individual who purchased the product for their own use) also referred to as the End User; and these are not transferable.
Warranty Finder tool
To find the appropriate support service for a Cisco product visit Service Finder
What is the role of a Cisco warranty?
Warranty is to remedy manufacturing defects, not issues relating to the proper operation of devices or systems. 90 days is typically a sufficient amount of customer burn in time to uncover manufacturing defects not found during the robust quality assurance processes.
What is included in a Cisco warranty?
Warranties provide short-term limited liability for Cisco to repair and/or replace defects in Cisco products. They are limited in both the duration and the support they provide. Most importantly, warranties do not include Cisco TAC support, software updates, or any of the additional benefits obtained under a service contract. It is the responsibility of Cisco to repair and/or replace the Cisco product within the time frame identified on the warranty card that accompanied the product at original purchase.
Elements covered under a Cisco warranty are:
- Hardware: This guarantees that the piece of hardware will be free of defects in material and workmanship under normal use, or it will be replaced by Cisco.
- Software: This guarantees that the physical media are free from defects, or they will be replaced by Cisco. Also, the warranty guarantees that the software generally conforms to the published specifications for the product. The warranty is explicitly as is, and no new releases are included.
What is the role of Services?
Cisco's service strategy is to provide services that can help customers improve business agility, network availability and network total cost of ownership, whilst increasing the networks' business value and return on investment.
As Cisco customers move from point-product buying decisions to architectural buying decisions, the role of software has changed. Software is providing more services over the network and the level of support needed to ensure the software investment is protected is greater as well. Service deployment tactics need to be planned and designed to scale and to provide the flexibility to adapt to new needs. This system-wide approach means customers need to be engaged more closely with Cisco experts and warranty support does not provide that.
Cisco Services information
Warranty and Cisco Service comparison chart
Cisco product warranty is not transferable
Cisco product warranty is non-transferable. A warranty is provided solely to the original end user of the equipment.
Cisco Hardware Inspection and Software Re-Licensing Program
Used and secondary-market equipment is not covered under the Cisco standard warranty and may not be covered by a Cisco service contract unless it is re-licensed and has passed an inspection.
Cisco hardware may be freely resold or leased, however the embedded Cisco software that runs on the hardwareas well as Cisco standalone softwareis not transferable. Purchasers of used or secondary-market equipment must acquire a new license before any Cisco software can be legitimately used. With limited exceptions, this requirement applies to embedded software on hardware that is resold, as well as to software on equipment that is re-leased to a new customer after the original lease term has expired.
Cisco Limited Lifetime Hardware Warranty
A Cisco product hardware warranty is supported for as long as the original end user continues to own or use the product, provided that the fan and power supply warranty is limited to 5 years. In the event of a discontinuance of product manufacture, the Cisco warranty support is limited to 5 years from the announcement of the discontinuance.
Limited Lifetime Warranty Recent Changes
Replacement, Repair, or Refund Policy for Hardware
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within 10 working days after receipt of the Return Materials Authorisation (RMA) request. Actual delivery times can vary depending on the customer location. Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
Your formal Warranty Statement, including the warranty applicable to Cisco software, appears in the Cisco Information Packet that accompanies your Cisco product.
To Receive a Return Materials Authorisation (RMA) Number: Please contact the party from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative.
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