Cisco provides a rich portfolio of voice, video, and IP communications solutions designed to facilitate efficient and effective interaction, while providing the foundation for a collaborative workforce.
Explore the building blocks of Cisco Unified Communications:
A resilient, integrated, and adaptive network infrastructure is a critical component of today's communications systems. Communications infrastructure products include routing, switching, and other infrastructure products such as voice gateways, switches with inline power, and voice servers for media processing software.
Cisco's vision of the Intelligent Information Network is based on adding intelligence to the network, providing a systems-level approach to integration, and delivering policies that enable these systems to address your specific business processes
Introducing three new or enhanced communications infrastructure products, including
Meeting today's customer contact challenges is about more than just handling inbound telephone calls - it's about fully integrated, multi-channel customer interaction. Cisco Customer Contact solutions enable your organization to implement a single solution to transparently blend multiple communication channels, including voice, Web, and e-mail. This offers your customers the choice of interacting with your contact center via telephone, Web callback, VoIP, text chat, or e-mail.
Cisco Customer Contact Software also enables customers to move into the next phase of customer contact - beyond today's Contact Center to a Customer Interaction Network. The Customer Interaction Network is a distributed, IP-based customer service infrastructure that comprises a continuously evolving suite of innovative, multi-channel services and customer relationship management applications. These services and applications provide enhanced responsiveness and streamlined customer exchanges to help your organization deliver superior customer service. A Customer Interaction Network extends customer service capabilities across the entire organization, giving your business a more integrated and collaborative approach to customer satisfaction.
Introducing eight new and enhanced contact-center products, including
IP telephony provides a way for you to extend consistent communication services to all your employees, whether they are in main campus locations, at branch offices, or working remotely. IP telephony transmits voice communications over a network using open-standards-based Internet Protocol.
Cisco IP telephony products are a key component of the Cisco Unified Communications system, which delivers the business benefits of a converged network to organizations of all sizes. Use Cisco IP telephony solutions to:
Provide secure, reliable, scalable communications that take advantage of your LAN and WAN
Improve employee productivity through integration with innovative applications
Introducing ten new or enhanced call-processing products, phones, and endpoints, including
Cisco Unified Communications Applications can help your organization streamline its business processes by integrating solutions that support effective communication and collaboration, including:
Messaging
Voice, video, and Web conferencing
Unified communications clients
Using integrated directories with intelligent presence and preference information, these standards-based applications integrate seamlessly with common desktop business tools, helping users reach the right people and resources the first time.
Introducing nine new and enhanced voicemail, conferencing, and unified client products, including
As voice, video, and data networks converge, network management has become more complex and essential. Converged networks must be secure and resilient while providing significant and immediate productivity gains both for users and for back-office voice and data management.
The Cisco Unified Communications solution is a comprehensive portfolio of communications applications integrated with a secure network infrastructure, making it imperative to have a communications management solution that provides a dashboard view into the system status.
Introducing five enhanced voice network management applications, including:
Conferencing applications have become critical productivity tools for organizations. This document outlines the frequently asked questions pertaining to the multiple conferencing offerings that are part of the Cisco Unified Communications solution.
Cisco Unity is the premier Unified Communications solution for enterprise-scale organizations. It delivers powerful unified messaging (e-mail, voice, and fax messages sent to one in-box) as well as intelligent voice messaging to improve communications, boost productivity, and enhance customer service capabilities. Cisco Unity interoperates with existing voice messaging systems to provide a smooth migration to unified communications.
Premier enterprise-class messaging platform, scaling to 72 ports / 7500 users (off-box message store) or 250,000 users in networked environment
Options to deploy as voice mail OR unified messaging systems
Native integration with MS Exchange or Lotus Domino for UM
Ideal for large enterprise, multisite (centralized or distributed) customers and networked environments supporting 25+ languages
Key migration features (dual switch integration and message interoperability)
To address customer queries about Cisco approach on licensing, we have put together a Q&A document that provides insight into why, what, and how to's on licensing introduced with the recent Cisco Unified CallManager 5.0 release.
Cisco Unified Contact Center Hosted (formerly known as Cisco IP Contact Center [IPCC] Hosted) is a strategic platform that enables customers to move beyond today's contact center to a Customer Interaction Network. The Customer Interaction Network is a distributed, IP-based customer service infrastructure and customer relationship management applications that enhance responsiveness and streamline interactions to help your organization deliver superior customer service.
