Partner

MajorLink Limited

Solution Description

Self-serve kiosk changes the way we interface with the customers. Things that once were carried out face-to-face now become face-to-interface interactions. The primary function for this human machine interface is to enable a self-serve interaction so that users can serve themselves with unmanned operation. Benefits for users include round-the-clock service, convenience of use and privacy of transaction. For retailers or merchants, transaction kiosk is considered to be the most cost effective way for creating a branded storefront or automated store. At shopping malls, airport, supermarkets or theme park, customer service kiosks can be integrated with real time video conference system to help their customers in direct and immediate contact with customer service agents remotely.

MajorLink develop new ways of communication and interaction for automated transaction, point-of-purchase and customer service system. With a portfolio of specially-designed kiosk modules, MajorLink strives to empower human machine interaction so as to enable higher interactivity and added convenience. These kiosk modules include custom-build kiosk terminal, card payment SDK, video conferencing integration with intelligent co-browsers, remote monitoring module and other building blocks for enhancing transaction automation, remote monitoring and customer service or remote receptions applications.

Taking full advantage of Cisco Unified Communication Platform, Cisco and MajorLink joint-develop a secured self-serve and wireless concierge system that supports video, voice, face detection / recognition and real time co-browing capabilities for enterprises to help their customers to connect to remote agents for enquiries or remote support. These innovatitive kiosk concierge solutions may provide users with direct real-time connection to information such as directions, products and services. The kiosk may deliver tickets, maps or e-brochures to usersĄŻ wireless devices or via the ticket printer. With co-browsing, remote agents may navigate the information page simulateneoulsy with the user. Live annotation between the remote agents and users can be done with drawing tools as well during the live session and this will further enhance the communications.

Target Industry

Our kiosk solutions are targeted at retail, healthcare and entertainment industries. Interactive kiosks will provide more appealing shopping experience to customers as well as reducing in-store personnel and training. For healthcare, specific micro-payment applications include drug payment can be deployed and this will streamline the patient interactions and flow in the healthcare institutions. As for shopping mall or theme parks, video concierge system can be implemented to provide remote reception or customer service to users. Other industry applications include gaming kiosk such as lucky draw system that delivers random winning numbers to mobile users via bluetooth, ticketing kiosks that provide "print-on-demand" capability, photo printing kiosks and many more.

Features & Benefits

Features

• - Touchscreen interface for intuitive user interaction
• - Ergonomic chassis with space-saving slim design
• - Support automated "Print-on-demand" control to dispense tickets on demand, automatic identification and interaction with mobile and
    2D barcode technologies, smartcard payment service, real time video conferencing and wireless communications
• - Industrial architecture to support durability and reliability
• - Remote monitoring module to streamline administration

Benefits

• - Provide information at user privacy without human intervention
• - Empower 24x7 round-the-clock service operation in public
• - Extend point-of-presence using kiosk as an alternative service channel
• - Enable revenue-generating opportunity for out-of-home advertising

System Components

Video Conference Module

• - Integrate with Cisco Unified Communication Platform to provide remote reception or video conceirge
• - Enable co-browsing and real time annotation service

Face Detection / Recognition Module

• - Establish connection to Cisco Unified Communicaiton Platform automatically with face detection module
• - Allow agents to track users' previous enquiries with face recognition capabilities in order to speed up the enquiry process

Print "On Demand" Module

• - Provide ticket, coupon, map, e-brochure etc printing service
• - Support printing via ticket printer or wireless delivery of electronic documents to mobile devices

QRCode Technology Module

• - Provide "redemption on demand" by authenticating mobile device' s QRCode and print e-coupons, tickets, map etc from the kiosk

News Module

• - Provide news highlight in static text, graphics, animation or video
• - Allow ad-hoc and scheduled messaging
• - Provide API or RSS to interate with news server or any third party servers

Cisco Unified Communication Platform

• - Cisco IP Communicator and Cisco Unified Video Advantage for video call on the kiosk.
• - Cisco IP Phone and Cisco Unified Video Advantage for video call agent at the call center.
• - Cisco Unified Communication Server provides IP telephony with video call capability for the solutions.
• - Cisco Unified Contact Center Express Server provides video call routing and skill base video call distribution from the kiosk to the
    agent, historical and real time reports, voice recording and agent desktop application integrations.

Kiosk Content Management Server

• - Allow administrator to manage the content of the kiosks and parameter settings remotely
• - Enable remote monitoring of kiosks' status and provide automatic notifcation via email, sms or web.
• - Deliver scheduled or ad-hoc messages to a group of kiosks automatically
• - Generate detailed reports of call status and notifications.

Company Information

MajorLink develops self-service kiosk and digital signage systems with specialization in transaction automation and remote monitoring. We also provide stunning solutions for card-based transaction and wireless interaction. Our state-of-the-art platforms revolve around the concept of user participation and multi-channel integration, and cover the areas of ticketing, printing, loyalty, payment and media applications.

MajorLink concentrates on the high growth and emerging markets with a primary aim to open up new dimensions and blue oceans for self-service and interactive business - the essential discipline for new business success. We continue to stay at the forefront of technology innovations and assist our forward-thinking clients to deploy proof-of-concepts and launch first-of-its-kind projects.

MajorLink is well recognized for its continuous innovation in self-service and interactive platforms, and our success is evidenced by the numerous awards that we have obtained including four time design awards from the Hong Kong Awards for Industry, Innovative Entrepreneur of the Year award and the Deloitte Asia Pacific Technology Fast 500 award. Over the years, we have consulted and developed hundreds of innovative solutions for reputable local players as well as world renowned clients.

---

If you have any questions or need additional information, please write us at enquiry_isv@cisco.com