Partner

Mega Legend (Asia) Limited

Solutions description

eCRME is a powerful CRM solution using the unified communication technology. The solution will allow the media popup interface not only display on Cisco IP phone screen but also on Touch Screen PC Client monitor. However, user can see the profile of the caller before they answer the call. The solution offer automatic searching of the caller history according the call number. Multiple & Inter-related profile information will also be generated to the user. It will help user to have an appropriate & quick response to the call.

• Receptionist version
• - Touch screen control
• - Easy call transfer

• Sales version
• - Personal Address list
• - Outlook contact synchronization
• - Presence status

Target Industry
Our application offers measurable ROI for customer service center deployments in various industries:

• - Financial
• - Retail
• - Manufacturing
• - Hospitality
• - Telecommunication
• - Any Cisco Unified Communication System user

Features & Benefits

• - Increase the response accuracy & work efficiency
• - Shorten the call processing time and the productivity rate of the user will also be increased
• - Customer will be more satisfied by quick response
• - Fully utilized of router functions without additional cost

Solution Component

• - Unified Communication Manager and express
• - Cisco switch
• - Cisco IP Communicator
• - Cisco IP Phone

Company info
Mega Legend is an IT Solution Provider & System Integrator with a wide range of data and voice solutions; servicing both the MNC & SME markets across the Asia Pacific Region. Corporations operating throughout the Asia Pacific require an experienced System Integrator (SI) with strong regional coverage to fulfill their IT requirements. Our goal is to incorporate our various solutions along with the necessary technical knowledge, experiences and professional management skills, in bringing an effective overall solution to these companies.

Mega Legend has also achieved as Cisco Services Arm providing services on Cisco IP Telephony Systems. We are further developing and providing IP Telephony Value-added XML services.

Mega Legend, a leading provider of IT Training courses, offering Professional Information Technology Education. In 2006, we have recognized as the sole Cisco Learning Partner (CLP) in Hong Kong. We have successfully allied leading technology giants as strategic partners, including Cisco, PMI, Red Hat and Symantec. Apart from those, Microsoft, VMware, ITIL, CISSP are also offer by our center. Most of our program guarantees that training with Mega Legend provides Hands-On lab environment to enhance technical skills of candidates on their career aspect.

If you have any questions or need additional information, please write us at enquiry_isv@cisco.com