Cisco Software Downloads - Help & FAQ Cisco Software Downloads - Help & FAQ

Cisco Software Downloads Help & FAQ



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Introduction

Software Releases

Cisco IOS Software Release Naming Convention

Downloading Software

Registration and Login Requirements
Navigation in the Download Software Area
General Navigation
Navigation by IOS or NX-OS software
Most Popular Downloads
Downloading software using the Download Cart
Compare and Research Feature
View Features
Add Device
Set Cisco Notification Alert
Related Information
Searching for a Release Version
Releases and associated images
Icon
Icon
Release Documentation
Software Download Agreement
Software Download using Download Manager
Direct Software Downloads without using the download manager

Read and Write Reviews
Personalization Features

Personalized Navigation
Download History
Navigation by Recently Used Products
Navigation by My Added Devices
Troubleshoot Mashup
My Cisco

IOS Product Lifecycle Dates & Milestones

Software Release Lifecycles
 

Providing Feedback


FAQ

Registration and Service Contract

Why do I have to register for certain software?
How do I add a service contract to my profile?
I am already registered as a Guest user and logged in. Why am I still unable to download software?
Why can't I download the VPN client after creating an account?

Using the Software Download Area

How do I search for software in the Downloads area?
How do I navigate using the Product Selector?
Can I download multiple files at a time?
What do the Add to Cart and Download buttons do?
What is My Added Devices?
How do I get software notification alerts?
What is 'software on chassis'?
What is the Related Information box?
How can I navigate within the downloads area without using the browsers Back or Forward buttons?

Cisco Small Business products

How do I find firmware for Cisco Small Business products?

Free Software

What do the icons next to the images mean?
Is VPN Client software free?

Browser Support

What browsers are supported and what browser settings are needed?
What operating systems and browsers does the Download Manager work with? 
             Is the Akamai NetSession client required for software downloads?

Troubleshooting in the Software Download Area
Download Manager is not working with my proxy server. What should I do?
I lost my internet connection. How do I re-start the downloads in the Download Manager?
My session seems to have expired. What should I do?
When searching for a product, in the third column, I'm unable to click on the product to go to the download page.  Also, the 'Download' button from the cart is unresponsive. I've tried several browsers.  What should I do?
On my IE 8 browser, clicking 'Download' next to the image name does not initiate the download. Also, clicking 'Download' from the cart removes the item from the cart without downloading the file. What should I do?

IOS Software

Is it possible to view the features of the IOS?

Introduction

The Download Software area offers software releases for Cisco products. You can download the latest releases and updates here and also look at security advisories and other notifications for Cisco products.  In most cases, you will need to be registered with the site and have a valid service contract to download software.

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Software Releases

The Download Software area on the Cisco website offers software releases for Cisco products. The software releases include embedded software and stand-alone software applications.

Cisco IOS Software Release Naming Convention

This graph explains the different sections in a Cisco IOS software release name. It is important to note that non Cisco IOS software releases do not use the same naming convention.

For more information on Cisco IOS software releases click here. Learn more

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Downloading Software

Registration and Login requirements

Log in required to access software with a lock loc. Guest level users can access non restricted software (firmware, drivers, etc.) Obtain a login and create a user profile at the Cisco.com Registration page if you don't have one.

Service Contract must be associated to the user profile to access the software with loc02View instructions.

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Navigation in the Download Software Area

General Navigation

Cisco products are broadly categorized into these Software Product Categories in the Download Software area:

PSAGen

To locate software by product, navigate through the product categories to the desired item.

Help019

If the selected model is a modular product that supports different processors or cards, you can select the software that runs on the chassis or the software that runs on the interface or module.

PSAhelp

Alternatively, products can be found by searching across all product categories. You can enter the complete product name or a partial string, such as 1711 for Cisco 1711 Security Access Router. Autosuggest feature allows you to select items similar to your search indicating the number of matches found.

 img04

If the selected model has multiple software types running on it, you can select the desired software type.

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Navigation by IOS and NX-OS Software

Select 'Cisco IOS and NX-OS Software' as per the example below.

help02

Next, select 'Cisco IOS' as per the example below.

help03

Next, select 'Cisco IOS Software Release 12.4 Family' as per the example below.

img0E

Next, select 'Cisco IOS Software Releases 12.4 T' as per the example below.

img022

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Most Popular Downloads

You can check the popular downloaded products based on the Cisco product lines you are interested in.

MostPopular

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Downloading Software using the Download Cart

Once you have selected the software image/file that you need to download, you can either click on the 'Add to Cart' button or the 'Download' button.  'Add to Cart' will add the selected software to the download cart and allow you to remain on the software listing page to select more software files. You can add up to 25 software files to the Download Cart. The 'Download' button would allow you to go directly initiate the download on the software listing page.

You can click on the 'Download Cart' link on the top right of the screen from any page in the download navigation to directly access the Download Cart.

Release01

 

The Download Cart displays all the software that has been added to the cart. It shows the Product, Release Version, Image Name, Feature Set (if available) and the Release and Image level documentation.

cart

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Compare and Research Feature

This feature allows you to compare features available for two images within a release and select the appropriate image that you require. The screenshot below shows the software listing page where you can select two images to compare by selecting the check box beside it and clicking on the 'View/Compare Features' button. The page will refresh to show the feature information for the two images

compare

 

You can view the details of each feature by clicking on the link to the feature. This will pop up a speech bubble which contains information on each feature.

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View Features

This feature allows you to view all the features that are supported by an image. There are two ways to access this feature: Select an image and click on the check box beside it to view all its features, or select an image in the Download Cart and click on the 'Image Features' to view features of the image.

Features

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Add Device

You can add the selected product as a device during the download process. This can be referenced later in the My Added Devices area. You can also add device from the Download Cart.

adddevice

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Set Cisco Notification Alert

You can set the notification alert for a product so that any software changes to that product will be notified to you. This notification alert can also be set from the Download Cart

SetNotification

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Related Information

The Related Information section allows you quick access to support content related to the selected release/image such as Release Notes, Field Notices, Known Bugs, Command Reference, and Security Advisories. You can switch between different sources of information by clicking on the radio buttons. Clicking on 'Product Literature' link will cross navigate to the marketing documentation for the product

RelatedInfo
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Searching for Release Version

You can search for a specific release within the page using the Search Release box. You can enter the complete release version or a partial string, such as 12.4.15 for a 12.4.15T14. A match will result in an open folder where the leaf nodes containing the match are highlighted.   A message will appear under the search box indicating the number of matches found.  

ReleaseFind

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Releases and associated images

Once you have selected the product and the software type (if applicable) in the Download Software area, you will see a list of releases categorized into 'Latest Releases', 'All Releases' and 'Deferred Releases' folders. The 'Latest Releases' folder contains the most recent releases as determined by distinct rules for IOS and other software types. 'Deferred Releases' folder will show only if a product has deferral advisories for some/all images within a release for a given product and software type. If you click on a release number, you will see all the images associated with that release name for different feature sets. You can also sort the image list based on File Name, File Size, Memory and Release Date.  The default sorting on the image list is by the File Name.

ReleaseImageNew

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Icon

The icon next to the release number indicates that a software image(s) under that release has received an elevated status designation from Cisco.  The program name(s) for an image is listed under the image name.  The program name can be clicked for specific program details. 

ReleaseCertification

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The icon next to the release number indicates that the software image(s) under that release are suggested for use by the Cisco Software Research Tool. Suggested releases are listed under the Suggested category.

suggested

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Release Documentation

Links to the release notes are posted along with the software images in the Download Software area. You can easily find the release documentation at the release level pages and the image details in the Download Cart. These are some examples of release documentation published in the Download Software area.

ReleaseNotes

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Software Download Agreement

You are required to accept the below Download Agreement before you download any software on the Cisco website.

EULA

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Software Download using the Download Manager

The Download Manager is a cloud based software download solution. It requires installation of the Akamai NetSession Interface client

This download option allows you to monitor, pause/resume or cancel the software downloads. Selecting the 'Download All' option will prompt for installation of the Akamai NetSession Interface client. Once the client has been installed successfully, you can provide a destination location once for all images. Once you provide a destination folder for all your images the downloads will start. You will be able to view the details of  each image being downloaded. Also, the Total Progress bar shows the overall progress status for all the images being downloaded. Any images that are not downloaded continue to remain in the Download Cart. Download Manager allows you to monitor, pause/resume or cancel the software downloads.

Additional information about the Akamai NetSession client interface can be obtained at

http://www.akamai.com/client.



You will be prompted for installation of the client and acceptance of the License agreement.

Once you provide the destination folder for downloads, the download process will start.

You will be able to view the details of the image being downloaded. The 'Total Progress' bar  shows the overall progress for all the images being downloaded.

  DownloadComplete

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Direct Software Downloads without using the Download Manager

You can download software directly from the My Download History area, the Software listing page and the Download Cart using the Download button. Download using this button does not require java to be installed on the computer.

 

ReleaseDownload

 

 

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Read and Write Reviews

The Software Reviews feature has been enabled for certain products.

  • Customers/Partners/Guest Users can write software reviews.
  • All Users can Read Reviews, Add Comments on Reviews and see Comments on Reviews made by users and Cisco representatives.
  • Reviews will be presorted by most helpful.


Write Reviews from the Release page:


review01




15 days after a download, users will receive an email with an invitation to provide a review of the software they downloaded:


reviewemail


By clicking on the link in the email notification you received after you downloaded software, you will be taken to the read reviews page to write a review:

review03


Users can unsubscribe from email notifications of  Review requests by clicking on the unsubscribe link in the email.


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Personalization Features

Personalized Navigation

Users can navigate to software for products on their contracts. This feature is available to most users. Users with very large number of contracts or very large number of products on contract will be offered on the ' All Products' option.
PN


Find Products only on My Contract/s:
FindPN
SrchRsltPN

Downloads using My Download History

You can now see the software you downloaded before and also any latest available software for that image in the My Download History area. You can hover over the release version to see the software details and release notes.

MDH

You can download the files directly from the My Download History area using a single click.

MDHDownload

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Navigation by Recently Used Products

Click on 'Recently Used Products' link to navigate directly to the products that you have previously accessed .
img036

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Navigation by My Added Devices

Click on 'My Added Devices' link to view the devices that you have previously added. You need to login in order to use this feature.

Click on '10720 Router' link to view the Troubleshoot Mashup Page as shown below.

img026

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Troubleshoot Mashup

Troubleshoot Mashup provides the ability to see all software releases and download software for saved devices in the troubleshooting dashboard. You can add the images for any release for that device and download software directly from Troubleshoot Mashup.

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My Cisco

You can now view information related to Recently Used Products, Software Alerts, Added Device in My Cisco and navigate directly to the relevant software download area for downloading your software using minimum clicks.

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Cisco IOS Product Lifecycle Dates & Milestones

The Cisco IOS Software release product lifecycle establishes the policies and milestones for Cisco IOS Software releases. These policies and milestones facilitate the Cisco IOS Software release selection process for deploying technologies during the supported software product lifespan, and provide migration path options for a proactive and streamlined software upgrade before a release reaches end of software maintenance.  Learn more

Software Release Lifecycles

Deferral (DF)
The purpose of the Deferral Advisory is to announce the removal of affected Cisco IOSŪ image(s) from Cisco's offerings and to introduce replacement Cisco IOS image(s). At the time that the Deferral of a Cisco IOS image is advised, you are strongly urged to migrate from the affected image(s) to the replacement image(s).

Early Deployment (ED)
These software releases provide new features and new platform support in addition to bug fixes. Cisco IOS CTED, STED, SMED, and XED are variations of ED software releases.

Maintenance Deployment (MD)
These software releases provide bug fix support and ongoing software maintenance. 


General Deployment (GD)
The date at which this software release reached the General Deployment milestone in its lifecycle. A Major Release of Cisco IOS software reaches the General Deployment milestone when Cisco feels it is suitable for deployment anywhere in customer networks where the features and functionality of the release are required. Criteria for the General Deployment milestone are based on, but not limited to, customer feedback surveys from production and test networks that use the releases, CE bug reports, and reported field experience. Only Major Releases are candidates to reach the General Deployment milestone.

Note: GD will not be applied to any future Cisco IOS Software maintenance releases or rebuilds starting from Cisco IOS Software Release 12.4. Please refer to the Cisco IOS Software General Deployment (GD) Program Retirement Product Bulletin for more information: http://www.cisco.com/en/US/prod/collateral/iosswrel/ps8802/ps6968/ps6350/product_bulletin_cisco_ios_software_gd_program_retirement.html.


Limited Deployment (LD)
A Major Release of Cisco IOS software is said to be in the Limited Deployment phase of its lifecycle during the period between initial FCS and the General Deployment (GD) milestones.
Note: LD will not be applied to any future Cisco IOS Software maintenance releases or rebuilds starting from Cisco IOS Software Release 12.4. Please refer to the Cisco IOS Software General Deployment (GD) Program Retirement Product Bulletin for more information: http://www.cisco.com/en/US/prod/collateral/iosswrel/ps8802/ps6968/ps6350/product_bulletin_cisco_ios_software_gd_program_retirement.html.

 

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Providing Feedback

We welcome your comments and suggestions to help us improve your software download experience on the Cisco website. You can provide feedback with the Feedback Form by clicking the Feedback link in the application.

 

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Registration and Service Contract

Q. Why do I have to register for certain software?

A. Access to certain Cisco software requires registration due to export regulations and contract access.  To create a Cisco.com account you can register here: http://tools.cisco.com/RPF/register/register.do

The registration process enables you to obtain a username and password that creates a guest login to access any free, downloadable Software from Cisco.com.  To access contract-restricted software you must associate a valid service contract to your profile in the additional access tab in the profile manager. Registering and reporting software downloads for software containing encryption is required by the US government. If you would like to know more information on cryptographic software and export compliance that is enforced by the US federal government, you can visit the url http://www.cisco.com/wwl/export/crypto/tool/faq.html If you have any suggestions/concerns regarding Registration, you can send an e-mail with your Corporate login details (Username/e-mail ID, Company information) to web-help@cisco.com

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Q. How do I add a service contract to my profile?

A. To associate a service contract to your profile follow the instructions at http://www.cisco.com/web/Downloads/SDS/unentitled_instructions.html

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Q. I am already registered as a Guest user and logged in. Why am I still unable to download software?

A. Certain software needs additional access and cannot be downloaded by a Registered Guest user. To download this software you need to have a valid Technical Support Services Agreement. This can be obtained by:

> Contact your Cisco Account team if you have a Direct Purchase Agreement.
> Contact a Cisco Partner or Reseller to purchase a service agreement. -http://tools.cisco.com/WWChannels/LOCATR/jsp/partner_locator.jsp
> Use the Profile Manager to update your Cisco.com profile and request association to service agreement - http://tools.cisco.com/RPF/profile/edit_entitlement.do?Tab=3
> Learn more about Technical Service Agreements and Software Downloads.

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Q. Why can't I download the VPN client after creating an account?

A. If you just registered or added a SMARTnet support contract your account may not be updated yet. However, if you just created an account you will not be able to access VPN software until a valid SMARTnet support contract is associated to your profile. You can find the instructions at http://www.cisco.com/web/Downloads/SDS/unentitled_instructions.html

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Using the Software Download Area

Q. How do I search for software in the Downloads area?

A.Software can be searched using our global search function which can be found throughout Cisco.com in the upper right-hand corner.



Use the global search tool to find software by entering a product name or a keyword.
For Example: Type 350 or aironet 350 in the search field, select from the dropdown list.  Click on Software Results Tab as highlighted in the screenshot below and you will see a page with links for software specific results. Also Softwares can be filtered based on software type using the "Filter Results By"option, which is available in left-hand tool bar.

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Q. How do I navigate using the Product Selector?

A. Software can be navigated by products, technology, releases, category, etc.  There are two ways to navigate in the Download Software Area:

1) Type a search term in the Find box within the Product Selector.  Possible matches to your entry will be provided in the drop down for your selection while you are typing.  If you select "find", you will be presented with all possible matches for further selection. 

2) There can be multiple paths to find the software you need.  For example, the latest software for Voice Gateway Cisco 3745 Multiservice Access Router can be found using three navigation routes:

Navigation 1
Cisco IOS and NX-OS Software > Cisco IOS Software Release 12.4 Family > Cisco IOS Software Releases 12.4 Mainline > Routers > Cisco 3700 Series Multiservice Access Routers > Cisco 3745 Multiservice Access Router > IOS

Navigation 2
Voice and Unified Communications > Communications Infrastructure > Voice Gateways > Cisco 3700 Series Multiservice Access Routers > Cisco 3745 Multiservice Access Router > IOS Software

Navigation 3
Routers > Cisco 3700 Series Multiservice Access Routers > Cisco 3745 Multiservice Access Router > IOS Software >

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Q. Can I download multiple files at a time?

A. Yes, you can download up to 25 files at a time using the the download cart when logged in with your Cisco account.

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Q. What do the Add to Cart and Download buttons do?

A. The Add to Cart button adds the software image to the Download Cart while keeping the user on the same page. The Download button initiates the download without going through the cart.

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Q. What is 'My Added Devices'?

A. My Added Devices allows you to keep track of all your devices from one convenient place.  You must be logged in to use this feature.   You can add devices to your profile by selecting the Add Device icon on the image listing page or from your download cart.  You will be prompted to name the current product and it will be added to your device list.

You can access My Devices two ways:

a)  Select 'My Added Devices' from the first pane in the Product Selector.

b)  Select the 'My Cisco' tab and further selecting "Added Devices"

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Q. How do I get software notification alerts?

A. Software Notification Alerts allow you to receive software updates for the selected product.  You can request to receive software notification alerts for specific products by selecting  the 'Set Cisco Notification Alert' icon on the image listing page or from your download cart. You will be prompted to name the notification. You can access your notifications by selecting the 'My Cisco' tab and expanding 'Support Notifications.'

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Q. What is 'software on chassis'?

A. Selecting Software on Chassis will present the software that runs directly on the product model chosen in the Software Downloads Area

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Q. What is the Related Information box?

A. The Related Information section allows you quick access to support content related to the selected release/image such as Release Notes, Field Notices, Known Bugs, Command Reference, and Security Advisories.  There is also a link to the Product area on Cisco.com.

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Q. How can I navigate within the download area without using the browsers Back or Forward buttons?

A. You can use the breadcrumb to navigate within the software downloads area.

For example, to select a different software type than Aironet Client Bundle, click on the link Aironet Client Bundle (Firmware, Driver, Utility) which will refresh the page with a list of all software type options available for the Aironet 350.

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Cisco Small Business products

Q. How do I find firmware for Cisco Small Business products?

A. Downloads for select Cisco Small Business products are now available on Cisco.com without the need to register or login. 

Firmware, including previous versions, can be found in the Cisco downloads area.

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Free Software

Q. What do the icons next to the images mean?

A. An image with Loc icon requires login and/or registration.  An image with loc02 icon requires a service contract in order to download.

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Q. Is VPN Client software free?

A. No, The Cisco VPN Client is included with all models of Cisco ASA 5500 Series Security Appliances(excluding ASA 5505). Customers with Cisco SMARTnet support contracts and encryption entitlement may download the Cisco VPN Client from the Cisco Software Center (requires Cisco.com login) at no additional cost. For customers without Cisco SMARTnet support contracts, a media CD containing the client software is available for purchase. This CD does not provide access to the most current patch releases.

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Browser Support

Q. What browsers are supported and what browser settings are needed?

A. The list of Cisco supported browsers is at: http://www.cisco.com/web/help/browser.html

Q. What operating systems and browsers does the Download Manager work with?

A. The supported operating systems are Windows XP (SP3 32-bit, SP2 64-bit), Windows Vista (SP2 32-bit and 64-bit), Windows Server 2003 (SP2 32-bit and 64-bit), Windows Server 2008 (SP2 32-bit and 64-bit), Windows 7, Windows 8 (desktop), and Mac OS X 10.5+ (Intel). The supported browsers include Internet Explorer, Firefox, Safari, and Google Chrome.


Q. Is the Akamai NetSession client required for software downloads?

A. No, the Akamai NetSession client is not required for software downloads.The 'Download' option allows for direct downloads without installation of the Akamai NetSession download manager client.

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Troubleshooting in the Software Download Area

Q. Download Manager is not working with my proxy server. What should I do?

A. Please enable http posts in the proxy server to download using the Download Manager.

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Q. I lost my internet connection. How do I re-start the download in the Download Manager?

A. If you are have a valid session when you re-connect to the internet , the Download Manager will automatically re-start the download for the current image.

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Q. My session seems to have expired. What should I do?

A. If your session has expired on the download navigation pages, you will be asked to either login again, or refresh the page. If your session has expired within the Download Manager, please navigate back to the Download Cart and re-start the download process.


Additional information about the Akamai NetSession Client Interface can be obtained at http://www.akamai.com/client.

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Q. When searching for a product, in the third column, I'm unable to click on the product to go to the download page. Also, the 'Download' button from the cart is unresponsive. I've tried several browsers. What should I do?

A. We have found that this sort of issue may be caused due to conflicts with the 'Ghostery' add-on on user systems. Whitelisting software.cisco.com in Ghostery should rectify the issue.

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Q. On my IE 8 browser, clicking 'Download' next to the image name does not initiate the download. Also, clicking 'Download' from the cart removes the item from the cart without downloading the file. What should I do?

A. Please follow the following steps to resolve the issue:

1. Select the Tools-> Internet Options from the browser menu.




2. Click the Security Tab and Select Internet Zone Option.




3. Select the Custom Level Button from the dialog box:




4. Select Downloads and check the status of Automatic prompting for file downloads:



5. Select the Enable Option for the Automatic Prompting for file downloads :



6. Click Yes to the prompt if you want to apply the setting to the current zone :



Step 7: Click on the 'Download' link  again and you should be able to download

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IOS Software

Q. Is it possible to view the features of the IOS?

A. We have View Features in our software downloads area.  You can select the check box next to the IOS image and view the features or you can compare the features of two images using this View Features option.

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