Cisco Software Downloads Help & FAQ |
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Software Release Lifecycles
The Download Software area offers software releases for Cisco products. You can download the latest releases and updates here and also look at security advisories and other notifications for Cisco products. In most cases, you will need to be registered with the site and have a valid service contract to download software. The Download Software area on the Cisco website offers software releases for Cisco products. The software releases include embedded software and stand-alone software applications. Cisco IOS Software Release Naming ConventionThis graph explains the different sections in a Cisco IOS software release name. It is important to note that non Cisco IOS software releases do not use the same naming convention. For more information on Cisco IOS software releases click here. Learn more Registration and Login requirementsLog in
required to access software with a lock Service Contract must be associated to
the user profile to access the software with Navigation in the Download Software AreaGeneral NavigationCisco products are broadly categorized into these Software Product Categories in the Download Software area:
To locate software by product, navigate through the product categories to the desired item.
If the selected model is a modular product that supports different processors or cards, you can select the software that runs on the chassis or the software that runs on the interface or module. 
Alternatively, products can be found by searching across all product categories. You can enter the complete product name or a partial string, such as 1711 for Cisco 1711 Security Access Router. Autosuggest feature allows you to select items similar to your search. indicating the number of matches found. If the selected model has multiple software types running on it, you can select the desired software type. 
Navigation by IOS and NX-OS SoftwareSelect 'Cisco IOS and NX-OS Software' as per the example below. 
Next, select 'Cisco IOS' as per the example below. 
Next, select 'Cisco IOS Software Release 12.4 Family' as per the example below. 
Next, select 'Cisco IOS Software Releases 12.4 T' as per the example below. 
Most Popular DownloadsYou can check the popular downloaded products based on the Cisco product lines you are interested in.
Downloading Software using the Download CartOnce you have selected the software image/file that you need to download, you can either click on the 'Add to Cart' button or the 'Download' button. 'Add to Cart' will add the selected software to the download cart and allow you to remain on the software listing page to select more software files. You can add up to 25 software files to the Download Cart. The 'Download' button would allow you to go directly initiate the download on the software listing page. You can click on the 'Download Cart' link on the top right of the screen from any page in the download navigation to directly access the Download Cart.
The Download Cart displays all the
software that has been added to the cart. It shows the
Product, Release Version, Image Name, Feature Set (if
available) and the Release and Image level
documentation. Compare and Research FeatureThis feature allows you to compare features available for two images within a release and select the appropriate image that you require. The screenshot below shows the software listing page where you can select two images to compare by selecting the check box beside it and clicking on the 'View/Compare Features' button. The page will refresh to show the feature information for the two images
You can view the details of each feature by clicking on the link to the feature. This will pop up a speech bubble which contains information on each feature. View FeaturesThis feature allows you to view all the features that are supported by an image. There are two ways to access this feature: Select an image and click on the check box beside it to view all its features, or select an image in the Download Cart and click on the 'Image Features' to view features of the image. Add DeviceYou can add the selected product as a device during the download process. This can be referenced later in the My Added Devices area. You can also add device from the Download Cart.
Set Cisco Notification AlertYou can set the notification alert for a product so that any software changes to that product will be notified to you. This notification alert can also be set from the Download Cart
Related InformationThe Related Information section allows you quick access to support content related to the selected release/image such as Release Notes, Field Notices, Known Bugs, Command Reference, and Security Advisories. You can switch between different sources of information by clicking on the radio buttons. Clicking on 'Product Literature' link will cross navigate to the marketing documentation for the product
Searching for Release VersionYou can search for a specific release within the page using the Search Release box. You can enter the complete release version or a partial string, such as 12.4.15 for a 12.4.15T14. A match will result in an open folder where the leaf nodes containing the match are highlighted. A message will appear under the search box indicating the number of matches found.
Releases and associated imagesOnce you have selected the product and the software type (if applicable) in the Download Software area, you will see a list of releases categorized into 'Latest Releases', 'All Releases' and 'Deferred Releases' folders. The 'Latest Releases' folder contains the most recent releases as determined by distinct rules for IOS and other software types. 'Deferred Releases' folder will show only if a product has deferral advisories for some/all images within a release for a given product and software type. If you click on a release number, you will see all the images associated with that release name for different feature sets. You can also sort the image list based on File Name, File Size, Memory and Release Date. The default sorting on the image list is by the File Name.
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Cisco Software Downloads Help & FAQ |
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| You have reached help for your specific application. For more assistance with Cisco.com, refer to global help. Help
Software Release Lifecycles
The Download Software area offers software releases for Cisco products. You can download the latest releases and updates here and also look at security advisories and other notifications for Cisco products. In most cases, you will need to be registered with the site and have a valid service contract to download software. The Download Software area on the Cisco website offers software releases for Cisco products. The software releases include embedded software and stand-alone software applications. Cisco IOS Software Release Naming ConventionThis graph explains the different sections in a Cisco IOS software release name. It is important to note that non Cisco IOS software releases do not use the same naming convention. For more information on Cisco IOS software releases click here. Learn more Registration and Login requirementsLog in
required to access software with a lock Service Contract must be associated to
the user profile to access the software with Navigation in the Download Software AreaGeneral NavigationCisco products are broadly categorized into these Software Product Categories in the Download Software area:
To locate software by product, navigate through the product categories to the desired item.
If the selected model is a modular product that supports different processors or cards, you can select the software that runs on the chassis or the software that runs on the interface or module.
Alternatively, products can be found by searching across all product categories. You can enter the complete product name or a partial string, such as 1711 for Cisco 1711 Security Access Router. Autosuggest feature allows you to select items similar to your search. indicating the number of matches found. If the selected model has multiple software types running on it, you can select the desired software type.
Navigation by IOS and NX-OS SoftwareSelect 'Cisco IOS and NX-OS Software' as per the example below.
Next, select 'Cisco IOS' as per the example below.
Next, select 'Cisco IOS Software Release 12.4 Family' as per the example below.
Next, select 'Cisco IOS Software Releases 12.4 T' as per the example below.
Most Popular DownloadsYou can check the popular downloaded products based on the Cisco product lines you are interested in.
Downloading Software using the Download CartOnce you have selected the software image/file that you need to download, you can either click on the 'Add to Cart' button or the 'Download' button. 'Add to Cart' will add the selected software to the download cart and allow you to remain on the software listing page to select more software files. You can add up to 25 software files to the Download Cart. The 'Download' button would allow you to go directly initiate the download on the software listing page. You can click on the 'Download Cart' link on the top right of the screen from any page in the download navigation to directly access the Download Cart.
The Download Cart displays all the
software that has been added to the cart. It shows the
Product, Release Version, Image Name, Feature Set (if
available) and the Release and Image level
documentation. Compare and Research FeatureThis feature allows you to compare features available for two images within a release and select the appropriate image that you require. The screenshot below shows the software listing page where you can select two images to compare by selecting the check box beside it and clicking on the 'View/Compare Features' button. The page will refresh to show the feature information for the two images
You can view the details of each feature by clicking on the link to the feature. This will pop up a speech bubble which contains information on each feature. View FeaturesThis feature allows you to view all the features that are supported by an image. There are two ways to access this feature: Select an image and click on the check box beside it to view all its features, or select an image in the Download Cart and click on the 'Image Features' to view features of the image. Add DeviceYou can add the selected product as a device during the download process. This can be referenced later in the My Added Devices area. You can also add device from the Download Cart.
Set Cisco Notification AlertYou can set the notification alert for a product so that any software changes to that product will be notified to you. This notification alert can also be set from the Download Cart
Related InformationThe Related Information section allows you quick access to support content related to the selected release/image such as Release Notes, Field Notices, Known Bugs, Command Reference, and Security Advisories. You can switch between different sources of information by clicking on the radio buttons. Clicking on 'Product Literature' link will cross navigate to the marketing documentation for the product
Searching for Release VersionYou can search for a specific release within the page using the Search Release box. You can enter the complete release version or a partial string, such as 12.4.15 for a 12.4.15T14. A match will result in an open folder where the leaf nodes containing the match are highlighted. A message will appear under the search box indicating the number of matches found.
Releases and associated imagesOnce you have selected the product and the software type (if applicable) in the Download Software area, you will see a list of releases categorized into 'Latest Releases', 'All Releases' and 'Deferred Releases' folders. The 'Latest Releases' folder contains the most recent releases as determined by distinct rules for IOS and other software types. 'Deferred Releases' folder will show only if a product has deferral advisories for some/all images within a release for a given product and software type. If you click on a release number, you will see all the images associated with that release name for different feature sets. You can also sort the image list based on File Name, File Size, Memory and Release Date. The default sorting on the image list is by the File Name.
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Providing Feedback
We welcome your comments and suggestions to help us improve your software download experience on the Cisco website. You can provide feedback with the Feedback Form during the download process.
Registration and Service Contract
Q. Why do I have to register for certain software?
A. Access to certain
Cisco software requires registration due to export
regulations and contract access. To create a
Cisco.com account you can register here: http://tools.cisco.com/RPF/register/register.do
The registration process enables you to obtain a username
and password that creates a guest login to
access any free, downloadable Software from
Cisco.com. To access contract-restricted software
you must associate a valid service contract to your
profile in the additional access tab in the profile
manager. Registering and reporting software
downloads for software containing encryption is
required by the US government. If you would like to know
more information on cryptographic software and export
compliance that is enforced by the US federal government,
you can visit the url
http://www.cisco.com/wwl/export/crypto/tool/faq.html
If you have any
suggestions/concerns regarding Registration, you can send
an e-mail with your Corporate login details
(Username/e-mail ID, Company information) to
web-help@cisco.com
Q. How do I add a service contract to my profile?
A. To associate a service contract to your profile follow the instructions at http://www.cisco.com/web/Downloads/SDS/unentitled_instructions.html
Q. I am already registered as a Guest user and logged in. Why am I still unable to download software?
A. Certain software needs additional access and cannot be downloaded by a Registered Guest user. To download this software you need to have a valid Technical Support Services Agreement. This can be obtained by:
> Contact your Cisco
Account team if you have a Direct Purchase Agreement.
> Contact a Cisco Partner or Reseller to purchase a
service agreement. -http://tools.cisco.com/WWChannels/LOCATR/jsp/partner_locator.jsp
> Use the Profile Manager to update your Cisco.com
profile and request association to service agreement -
http://tools.cisco.com/RPF/profile/edit_entitlement.do?Tab=3
> Learn more about Technical
Service Agreements and Software Downloads.
Q. Why can't I download the VPN client after creating an account?
A. If you just registered or added a SMARTnet support contract your account may not be updated yet. However, if you just created an account you will not be able to access VPN software until a valid SMARTnet support contract is associated to your profile. You can find the instructions athttp://www.cisco.com/web/Downloads/SDS/unentitled_instructions.html
Using the Software Download Area
Q. How do I search for software in the Downloads area?
A.Software
can be searched using our global search function which can
be found throughout Cisco.com in the upper right-hand
corner.
Use the global search tool to find software by entering a
product name or a keyword.
For Example: Type 350 or aironet 350 in the search field,
select from the dropdown list. Click on Software
Results Tab as highlighted in the screenshot below and you
will see a page with links for software specific results.
Also Softwares can be filtered based on software type
using the "Filter Results By"option, which is available in
left-hand tool bar.
Q. How do I navigate using the Product Selector?
A. Software can be navigated by products, technology, releases, category, etc. There are two ways to navigate in the Download Software Area:
2) There can be multiple paths to find the software you need. For example, the latest software for Voice Gateway Cisco 3745 Multiservice Access Router can be found using three navigation routes:
Navigation
1
Cisco IOS and NX-OS Software > Cisco IOS Software
Release 12.4 Family > Cisco IOS Software Releases 12.4
Mainline > Routers > Cisco 3700 Series Multiservice
Access Routers > Cisco 3745 Multiservice Access Router
> IOS
Navigation
2
Voice and Unified Communications > Communications
Infrastructure > Voice Gateways > Cisco 3700 Series
Multiservice Access Routers > Cisco 3745 Multiservice
Access Router > IOS Software
Navigation
3
Routers > Cisco 3700 Series Multiservice Access Routers
> Cisco 3745 Multiservice Access Router > IOS
Software >
Q. Can I download multiple files at a time?
A. Yes, you can download up to 25 files at a time using the the download cart when logged in with your Cisco account.
Q. What do the Add to Cart and Download buttons do?
A.
The Add to Cart button adds the software image to the
Download Cart while keeping the user on the same page. The
Download button initiates the download without going
through the cart.
Q. What is 'My Added Devices'?
A. My Added Devices allows you to keep track of all your devices from one convenient place. You must be logged in to use this feature. You can add devices to your profile by selecting the Add Device icon on the image listing page or from your download cart. You will be prompted to name the current product and it will be added to your device list.
You can access My Devices two ways:
a) Select 'My Added Devices' from the first pane in the Product Selector.
b) Select the 'My Cisco' tab and further selecting "Added Devices"
Q. How do I get software notification alerts?
A. Software Notification Alerts allow you to receive software updates for the selected product. You can request to receive software notification alerts for specific products by selecting the 'Set Cisco Notification Alert' icon on the image listing page or from your download cart. You will be prompted to name the notification. You can access your notifications by selecting the 'My Cisco' tab and expanding 'Support Notifications.'
Q. What is 'software on chassis'?
A. Selecting Software on Chassis will present the software that runs directly on the product model chosen in the Software Downloads Area
Q. What is the Related Information box?
A.
Q. How can I navigate within the download area without using the browsers Back or Forward buttons?
A. You can use the breadcrumb to navigate within the software downloads area.
For example, to select a different software type than Aironet Client Bundle, click on the link Aironet Client Bundle (Firmware, Driver, Utility) which will refresh the page with a list of all software type options available for the Aironet 350.
Cisco Small Business (formerly Linksys) products
Q. How do I find firmware for Cisco Small Business (formerly Linksys) products?
A.
Downloads for select Cisco Small Business products are now
available on Cisco.com without the need to register or
login.
Firmware, including previous
versions, can be found in the Cisco downloads
area.
Q. What do the icons next to the images mean?
A.
An image with 
icon requires login
and/or registration. An image with 
icon requires a service contract in order to download.
Q. Is VPN Client software free?
A. No, The Cisco VPN Client is included with all models of Cisco ASA 5500 Series Security Appliances(excluding ASA 5505). Customers with Cisco SMARTnet support contracts and encryption entitlement may download the Cisco VPN Client from the Cisco Software Center (requires Cisco.com login) at no additional cost. For customers without Cisco SMARTnet support contracts, a media CD containing the client software is available for purchase. This CD does not provide access to the most current patch releases.
Q. What browsers are supported and what browser settings are needed?
A. The list of Cisco supported browsers is at: http://www.cisco.com/web/help/browser.html
Browser settings needed for Java based Download
Manager:
The Download Manager
has been
successfully tested with the following
browser/Operating System combinations, though not
all are officially supported -
Windows XP - IE 6, IE 7, Firefox
2, Firefox 3.0, Firefox 3.5.3
Windows Vista - IE 7, Firefox 2, Firefox 3.0 ,
Chrome
MAC OSX 10.5.8 - Safari 4.0.3
Inconsistent behavior has been
reported with the following browsers -
Windows XP - IE8,
Opera,
Seamonkey
Windows Vista - Firefox 3.5.3
Mac OSX 10.5.8 - Firefox
2.0.14, Firefox 3.5.3
Mac
OSX
10.6.1 - Firefox 3.5.3
Linux -
Firefox 3.5.3
Your browser should be configured to use Java and
should support Java Runtime Engine (JRE) Version
1.4.2_xx or higher. To check whether your browser is
configured to use Java, you need to open the Control
Panel. In the Control Panel, you should see the Java
icon. Perform the following steps -
1. Double click on
the icon to open 'Java Control Panel'.
2. In Java Control Panel, click on the 'Advanced'
tab
3. Click on the + icon next to 'Default Java for
browsers'.
4. Make sure the box next to Internet Explorer,
Netscape, and Mozilla is checked.
5. Click 'Apply'
Q. Is Java required for software downloads?
A. No, there is a non Java option available for software downloads.
Q. What Java version is required for the Download Manager?
A. All operating systems that have Java version 1.4.2_xx or higher are supported on the Download Manager.
Troubleshooting in the Software Download Area
Q. I have Java installed on my computer but can not download software using the Download Manager. I see a blank screen/error messages on the pop-up window. What should I do?
A. Please verify the settings on your computer using the following steps. Each browser works differently and all steps may not be necessary to resolve the issue
1.
Clear your browser cache and close all the browser
windows.
2. Ensure you have java version 1.4.2_xx or higher
installed on your computer.
Click here to see if your java is working properly
3. Ensure that your browser's security settings are set to
Medium
4. If you get a Java security warning for a security
certificate from Cisco, please click on �Run� to proceed.
If you want to accept this as trusted content every
time,check the box next to " Always trust content from
this publisher " before selecting Run.
5. In the Control Panel, you should see the Java icon for
the Java Plug-In. Please clear the cache in the Java
Plug-In window.
6. In the Control Panel, make sure that Java is enabled in
the Java Plug-In window.
7. Ensure that the latest Java Runtime Engine (JRE) is
enabled by following these steps:
Enable Java Runtime Engine
(JRE)
Internet Explorer 4.x and Up
Click "Tools" --> "Internet Options"
Select the
Advanced Tab, and scroll down to "Java (Sun)"
Check the box
next to the Java version
Next, select
the Security Tab, and select the "Custom Level" button
Scroll down
to "Scripting of Java applets"
Make sure the
"Enable" radio button is checked.
Click OK to
save your preference.
Mozilla
1.x
From the menu bar, choose Edit --> Preferences
Select the
Advanced category
Check the box
labeled "Enable Java"
Click OK to
save your preference.
Mozilla
3.0 or above
From the menu bar, choose Tools --> Options
Select
Content tab
Check the box
labeled "Enable Java"
Click OK to
save your preference.
Netscape
7.x
From the menu bar, choose Edit --> Preferences
Select the
Advanced category
Check the box
labeled "Enable Java"
Click OK to
save your preference.
Q. Download Manager is not working with my proxy server. What should I do?
A. Please enable http posts in the proxy server to download using the Download Manager.
Q. On my MAC, I see a message that "The java applet requests unrestricted access to your computer" when using the Download Manager. What does this mean?
A. The Java applet runs within a client browser and its only purpose is to save user selected software images to a user defined location on their file system. To do this requires security confirmation and acceptance of the certificate from the user prior to completion. The applet is coded to SUN specified coding standards and reviewed for Cisco application and information security compliance.
Q. I lost my internet connection. How do I re-start the download in the Download Manager?
A. If you are able to re-connect to the internet within about 5 minutes, the Download Manager will automatically re-start the download for the current image. However, if the disconnect from the internet is for more than 5 minutes, please navigate back to the Download Cart and re-start the download process.
Q. My session seems to have expired. What should I do?
A. If your session has expired on the download navigation pages, you will be asked to either login again, or refresh the page. If your session has expired within the Download Manager, please navigate back to the Download Cart and re-start the download process.
Q. OOn my IE 8 browser, clicking 'Download' next to the image name does not initiate the download. I see a yellow bar at the top of the browser window. Also, clicking 'Download' from the cart removes the item from the cart without downloading the file. What should I do?
A.
Please follow the following steps to resolve the issue:
1. Select the Tools-> Internet Options from the browser
menu.
2. Click the Security Tab and Select Internet Zone Option.
3. Select the Custom Level Button from the dialog box:
4. Select Downloads and check the status of Automatic
prompting for file downloads:
5. Select the Enable Option for the Automatic Prompting
for file downloads :
6. Click Yes to the prompt if you want to apply the
setting to the current zone :
Q. Is it possible to view the features of the IOS?
A. We have View Features in our software downloads area. You can select the check box next to the IOS image and view the features or you can compare the features of two images using this View Features option.