In this position, you will be acting as the owner of services and support strategies, playing a key role in ensuring the continued success and growth of vital customer relationships.
Your future with us
You are a top performing, outstanding individual. We can offer you exciting challenges and major career opportunities, both in Denmark and internationally and very competitive compensation.
Job description
The ideal candidate for this position has experience in the customer role, is able to act as a trusted advisor to both customer and internal contacts, is a good communicator and problem solver, and feels comfortable working with senior decision makers to develop solutions for customer needs. This is a good opportunity for someone with the right experience and initiative to take on a position that is essential to continued customer success and business growth for today's networking technology leader.
The Service and Support Manager (SSM) is responsible for ensuring that Cisco Systems, Inc. provides comprehensive, effective and, as required, customized support services to key strategic accounts. In addition, the SSM will be responsible for providing comprehensive technology roadmaps that integrates the customers tactical and strategic business goals with current and emerging technologies. SSM´s are placed in selected Enterprise and or Service Provider accounts to improve customer satisfaction by facilitating post-sales support and by leveraging resources to increase product, technology and services absorption into the customer network(s). Each SSM is responsible for developing and maintaining a support model, which incorporates a variety of Cisco services, resources, programs and partnerships for the assigned customer.
Education
To develop a successful model, the SSM must sustain an intimate understanding of major account strategies and a thorough knowledge of Cisco support capabilities and limitations. This support model will also contain a business process and goals analysis, which delineates current and future business trends and strategies along with the possible technology impacts to the business success. The SSM must maintain familiarity with key customer personnel (roles/relationships), as well as with all relevant customer business practices/procedures, pivotal business drivers and corporate culture. Employing a strong conceptual understanding of technology utilized in the customer environment will position the SSM to be best suited in the business development activities like identify opportunities for additional Cisco Services business and to provide additional or different components to the support model. Additionally, the SSM will interface on a routine basis with the account team and with Cisco Corporate personnel to resolve endemic problems on behalf of the customer and to use that knowledge to preclude recurrence of such problems at other accounts.
Technical Excellence
The SSM has ownership of the support model for the customer including a road to enable Cisco services vision Network Level Support (NLS). The successful candidate will have a strong working knowledge of Cisco, including both the company and the product-line. Also required is a sound knowledge of telecommunications and internetworking technology. The candidate must have a demonstrated ability to accurately perceive customer and internal relationships as well as an intense desire to turn negatives into positives on behalf of Cisco. An entrepreneurial approach to business is essential, including a penchant for and proven track record in contributing to the establishment of new organizations, procedures, and product features. Strong communications (oral, written, listening and hearing), team-building, organization and time management skills are required. The candidate should have senior management experience within a technical organization and should be accustomed to working effectively with all levels of an organization.
Salary and benefits
Cisco is determined to attract interest from the highest-calibre individuals. The overall rewards structure comprises of a competitive package, which includes:
- Industry-leading salary & bonus
- Stock options
- Car allowance
- Pension contributions
- Life insurance
- Private medical insurance for employees & their families
Interested?
If you are a self motivated, high performing sales professional looking for an opportunity to work for a global company whose products and services, stature and incentive plans offer you the best opportunity to maximise your potential apply now.
Cisco is the world leader in networking and communication technologies. Since the beginning Cisco’s vision is to change the way people work, live, play and learn. The company was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies.
Today, with more than 61,500 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as: IP Communication, Wireless LAN, Network Security, Storage Area Networking, Home Networking, Video Systems etc.
