Studien & AnalysenNetwork synergies in branch renewal
Integrating decision-making across sales, service, marketing, security and ITThe past few years have seen retail banks re-discovering their branches as a key asset in their customer relationships. This is resulting in most institutions aggressively investing in their branch networks, with the aim to transform them from their traditional function as a provider of transaction services to more sales and advice oriented operations. These investments are widely referred to by the term branch renewal, and span from updating the layout and visual appeal of branches, hiring and re-training staff, to upgrading the IT infrastructure and desktop applications used by advisors to improve their ability to service and sell to customers. Die gesamte Studie in englischer Sprache finden Sie hier. (PDF, 250KB) Trends 2005: European Banking Architecture
Architecture will again enjoy strong attentionCost management and application renewal are two of the key drivers impacting the IT architecture of European banks. Ever-increasing business requirements, enveloped by regulatory requirements, and the changing shape of the banking industry add to this Gordian knot of managing costs and renewing applications in parallel. To begin cutting this knot in 2005, European banks will need to strengthen the architecture function, increase the use of supporting methodologies, and refocus strongly on banking platform architecture. Die gesamte Studie in englischer Sprache finden Sie hier. (PDF, 94KB) |
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