Since March 24, 2009 German citizens have uniform access to all public administration services under the telephone number 115. The first model regions for this project include Berlin, Hamburg, the Main Taunus district, Oldenburg and various cities in North-Rhine Westphalia like .
Additionally, the introduction of the EU service directive has made providing uniform contact persons a key issue for public service providers. This directive and the central administration telephone number 115 require the creation of new structures for closer cooperation within public administration. In this respect the question of which channels are best suited for offering public administration services for "the citizen" or "the economy" is gaining in importance. Real one-stop government requires customer-friendliness, which is achieved by allowing customers to present their concerns to a single entity via optional channels (in person, telephone, internet, fax, etc.) and this entity being able to supply them with all required information and services from a single source. The networking of the service centers with the specialized departments constitutes an important prerequisite for meeting these customer and citizen demands as well as the new requirements of businesses.
Cisco was a key initiator of the citizen service 115 from the beginning and the Cisco Customer Briefing Center already features practical examples today. The company is active in the implementation of the project at all administrative levels, from the co-founding of the ISPRAT institute (cooperation between business and practical service application), via reference visits to international projects, up to workshops at the Cisco Executive Briefing Center.
Cisco is already placing intelligent solutions for citizen service at the core of a network-based architecture for flexible, economic and scalable public administration service centers.