Stop wasting time on the phone. With Cisco Unified CallConnectors, information about who is calling and their relationship to your company automatically appears on the computer screen of any employee.

Highlights

Cisco Unified CallConnectors support:

• Responsiveness: Employees immediately see who is calling and what their relationship to your company is.
• Better collaboration: When customer records pop up automatically, it's easier for employees to keep track of the conversation.
• Easier communication: With Microsoft Outlook Calendar integration, employees can quickly see availability of colleagues.
• Faster connections: Employees can click on phone numbers in integrated applications to automatically dial customers and colleagues.
• Smooth integration: Easily connects your critical business applications with your phone system.

Speed up the rate at which business gets done in your company with Cisco Unified CallConnectors.

Cisco Unified CallConnectors offer a range of features including:

• Ability to use a PC or phone to place or receive calls
• Ability to see customer's recent activity, follow-up tasks, reports of previous calls, and service agreements in just a few clicks
• Ability to see colleagues' availability
• Ability to click on phone numbers from Outlook and CRM database records to make calls
• Automatic capture of information, call duration, and tracking information
• Ability to offer remote workers the same integration and access
• Integration with Microsoft Windows, Microsoft Dynamics CRM, Salesforce.com
• Support for 20 languages

Common Features

• Lets employees connect with colleagues on the first try by knowing beforehand whether they are available and how they prefer to be reached
• Streamlines communications with easy-to-use features for initiating a voice call, e-mail, or instant message

Model	Key Benefits
for Microsoft Dynamics CRM	Provides immediate information about inbound and outbound calls Lets employees click on phone numbers in CRM databases to initiate calls Tracks call duration Captures call information and content Available in English and 19 other languages
for Microsoft Windows	Call control toolbars within Microsoft Outlook and Internet Explorer allow calls from desktop applications Inbound call identification through pop-up windows Creates call logs
for Salesforce.com	Provides immediate information about inbound and outbound calls Lets employees click on phone numbers in Salesforce.com to initiate calls Tracks call duration Captures call information and content
CallConnector Mobility	Lets employees set up their own rules for routing calls Lets employees route calls to different numbers based on availability Simultaneous ringing on both desktop and mobile phones Employees manage only one voice mailbox

Learn more about how integration with key applications and operating systems boosts employee efficiency.

Multimedia

Cisco Unified CRM Connector (Flash)

Salesforce.com Demo (Flash)

Data Sheets

Cisco Unified CallConnector for Microsoft Windows (PDF - 189 KB)

Cisco Unified CallConnector for Microsoft Dynamics CRM (PDF - 75 KB)

Cisco Unified CallConnector Mobility (PDF - 114 KB)

Cisco Unified CallConnector for Salesforce.com (PDF - 235 KB)

Case Study

Bringing Personalized Financial Services to Farmers (PDF - 106 KB)

White Paper

The Customer-Centric SMB: Increasing Profitability by Focusing on Customers (PDF - 408 KB)

Interested? If you're ready to learn more, here's how to get started