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Certification Exam Policies


Certification Exam Policy Instant Answers

Consult this section for current information on program policies for Cisco Certifications exams. Refer to the Certification Agreements link to review requirements for program participation and instructions on how to obtain and use marks and logos associated with it. Special policies apply to our expert certification programs; review the details at CCDE Policies and CCIE Policies.


Post Exam Policies

Candidate Exam Policy Requirements

Age Requirements and Policies Concerning Minors  |  Candidate Identification and Authentication  |  Candidate Rights and Responsibilities  |  Confidentiality and Agreements  |  Embargoed Country Policy  |  Privacy


Age Requirements and Policies Concerning Minors
In compliance with the Cisco Privacy Policy, age requirements for Cisco certification are as follows:
  • Underage Minors are children under 13 who may not test or receive certification even with parental consent
  • Minors are individuals between 13 - 17 years of age who may test and receive certification with parental consent
  • Individuals 18 years or older are eligible for certification without any age-related restriction

For more information, please refer to the Cisco Certification and Confidentiality Agreement.


Minors

During the registration process, Minors must agree to their Cisco Certification and Confidentiality Agreement. At that time, online consent forms may be downloaded for signature and submission by the Minors parent or legal guardian. Minors certifications and fulfillment packages may only be processed after Cisco receives signed Minors consent forms.

Candidate Identification and Authentication
The test center admission process requires the capture of a digital photo and digital signature from each candidate in addition to two types of personal identification. Both types of identification must have the candidate's signature and one must be a government-issued photo identification.
Candidate Rights and Responsibilities
The Certification Candidates Rights and Responsibilities is a concise requirements guide for candidates of all Cisco certification written and lab exams. There are three sections: Before Testing, During Testing, and After Testing. Each contains tips and links to many resources for managing your certifications career as well as protecting your certification status with Cisco before, during, and after the testing experience. With nearly 50 links, this document provides a quick and easy way to access key certification program requirement information across a variety of resources on Cisco.com, the Cisco Learning Network, and Pearson VUE websites.
Confidentiality and Agreements

All content, specifically questions, answers and diagrams of the certification exams are the proprietary and confidential property of Cisco. They may not be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in anyway without the express authorization of Cisco. Candidates who sit for Cisco exams must agree they have read and will abide by the terms and conditions of the Cisco Certifications and Confidentiality Agreement before beginning the certification exam. The agreement applies to all exams. Signing and adhering to this agreement is required to be officially certified and to maintain valid certification. Candidates must first accept the terms and conditions of the Cisco Certification and Confidentiality Agreement during the registration process and again prior to testing. Failure to accept the terms of this Agreement will result in a terminated exam and forfeiture of the entire exam fee.

Embargoed Country Policy

Individuals residing in the embargoed territories of Cuba, Iran, North Korea, Syria, and Sudan are prohibited from testing with Cisco Systems, Inc., a United States [U.S.] company, subject to U.S. Export Administration regulations.

Individuals who present approved candidate identification during the admissions process showing a non-embargoed country residence, may test and receive certifications. For more information please visit http://www.access.gpo.gov/bis/ear/ear_data.html.

Privacy

Cisco respects your privacy and is committed to protect the personal information that you share with us. The Cisco Privacy Statement describes how we collect and use your personal information.


Exam and Testing Policies

Conduct  |  Confidentiality and Agreements  |  Exam Discounts, Vouchers, and Promotional Codes  |  Exam Violations  |  Preliminary Score Report  |  Retaking Exams


Conduct

Candidates must take no action to compromise the integrity or confidentiality of any Cisco certification exam or certification program. Prohibited actions are described in the Cisco Certifications and Confidentiality Agreements. Penalties for violating the policy can include up to and including a lifetime ban on all future exams and the nullification of all previous certifications.

Confidentiality and Agreements

All content, specifically questions, answers and diagrams of the certification exams are the proprietary and confidential property of Cisco. They may not be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in anyway without the express authorization of Cisco. Candidates who sit for Cisco exams must agree they have read and will abide by the terms and conditions of the Cisco Certifications and Confidentiality Agreement before beginning the certification exam. The agreement applies to all exams. Signing and adhering to this agreement is required to be officially certified and to maintain valid certification. Candidates must first accept the terms and conditions of the Cisco Certification and Confidentiality Agreement during the registration process and again prior to testing. Failure to accept the terms of this Agreement will result in a terminated exam and forfeiture of the entire exam fee.

Exam Discounts, Vouchers, and Promotional Codes

Neither Cisco nor Pearson VUE, its primary test delivery partner, guarantees the authenticity of discount vouchers or promotional codes that are obtained from any individuals or entities other than Pearson VUE.

Individuals or Cisco affiliated partners who use certifications discount vouchers or promotional codes that are fraudulent or otherwise obtained from an unauthorized source (including legitimate vouchers for attempted re-use) may risk up to and including a lifetime ban on all future exams, the nullification of all previous certifications or other program sanctions at the discretion of Cisco. Cisco will not compensate candidates for fraudulent vouchers or vouchers obtained from an unauthorized source.

Exam Violations

Disclosure of exam content and other acts of misconduct are strictly prohibited as described in the Cisco Certifications and Confidentiality Agreements. Please report any suspicious activity to security-tipline@external.cisco.com.

Preliminary Score Report

The score report notifies candidates that regardless of pass or fail results, an exam score may be revised anytime after testing, if there is evidence of misconduct, scoring inaccuracies, or aberrant response patterns. To obtain official exam results, candidates and their employers must verify scores online.

Retaking Exams
The policies for retaking exams are as follows:
  • Candidates may only take a beta exam once.
  • Candidates who fail an exam must wait a period of five (5) calendar days, beginning the day after the failed attempt, before they may retest for the same exam.
  • Once passed, a candidate must wait a minimum of 180 days before taking the same exam with an identical exam number.
  • Candidates who violate these policies are in violation of the agreement. Such conduct is strictly prohibited as described in the Cisco Certifications and Confidentiality Agreement.

Post Exam Policies

Candidate Photo on Score Report and Web  |  Confidentiality and Agreements  |  Correspondence  |  Exam Recertification  |  Exam Retirement  |  Exam Scoring  |  Logo Guidelines


Candidate Photo on Score Report and Web
Upon exam completion, each candidate receives a score report imprinted with the digital photo that was captured during admission. Candidates may choose to share their photo-imprinted score reports with an employer or other third parties or to provide them with preferred online access at http://www.pearsonvue.com/authenticate for verification purposes. The Pearson VUE candidate tracking webpage is the official method for confirming online candidate photo and exam score results.
Confidentiality and Agreements

All content, specifically questions, answers and diagrams of the certification exams are the proprietary and confidential property of Cisco. They may not be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in anyway without the express authorization of Cisco. Candidates who sit for Cisco exams must agree they have read and will abide by the terms and conditions of the Cisco Certifications and Confidentiality Agreement before beginning the certification exam. The agreement applies to all exams. Signing and adhering to this agreement is required to be officially certified and to maintain valid certification. Candidates must first accept the terms and conditions of the Cisco Certification and Confidentiality Agreement during the registration process and again prior to testing. Failure to accept the terms of this Agreement will result in a terminated exam and forfeiture of the entire exam fee.

Correspondence
All official correspondence to certified candidates is sent to the email and/or address recorded in the Cisco Certifications Tracking System. Candidates are responsible for updating their personal information in the Tracking System to ensure receipt of official correspondence. If you are a CCIE, please update the CCIE Program Database separately.
Exam Recertification
Certification status for exams will expire after a period of time. Candidates with a valid certification must pass an exam designated for recertification to keep their status and reminders will be sent via your email address. Please refer to the About Recertification web site for the recertification requirements regarding your particular exam.
Exam Retirement
When an exam retires it may be replaced by another exam and the previous exam will be phased out. Please refer to the Retired Certification Exam page for exam retirement information.
Exam Scoring
Passing scores are set by using statistical analysis and are subject to change. At the completion of the exam, candidates receive a score report along with a score breakout by exam section and the passing score for the given exam. Cisco does not publish exam passing scores because exam questions and passing scores are subject to change without notice.
Logo Guidelines
Certified candidates may only use certification logos, certificates and other collateral as provided and in accordance with the published Logo Guidelines. Individuals or entities that misuse certification logos, certificates and/or other collateral may be subject to penalties up to an including a lifetime ban on all future exams and the nullification of all previous certifications. Please refer to the CCIE website for separate CCIE Logo Guidelines.

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