Dear Friends,I would like to know the best design and product (Cisco compatibility) for a hotline phone system. The hotline service should be available 24/7 and without downtime. I need around 150 phones to be installed inside the production factory....
Hello, I have an issue about ringing back tone when I call from outside --> PSTN (SIP trunk) --> CUBE --> UCCX --> redirect call to extension. I hear IVR and can do DTMF. then press extension, no ringing back tone.However when I call from PSTN (SIP t...
Hi, I'm looking to get some assistance or guidance on this old phone system. Looking to see if there's any 3rd party vendor that is willing to help troubleshoot some issues. Cisco Unity Connection version 8.5.1ES65.13900-65Cisco Unified CM Administra...
Dear All,After a crash during the upgrade from CUCM 12.0 to 12.5(SU8), the Publisher needs rebuilding. The backup TAR file isn't detected in DRS for restoration, so a temporary export file was used. Currently, phones are registered to the Subscriber....
Every time I press the pound key then any number after it the phone says invalid number without me putting in the full ext. #968 is my page code. / Overhead paging code. Is it the dial plan?
Hi Team, We want to change Finesse Session Timeout which had default 30 Minutes on UCCX. Do you know Maximum time for session timeout? Is there any way to make it unlimited session? and Is there any impact if it can be set as unlimited session? ...
We are currently evaluating Webex Contact Center as we consider transitioning away from UCCX. In our existing setup, if there are more than three people waiting in the call queue, an email is automatically sent to the supervisors to alert them. I've ...
Where is a good source to learn what's new or differences in software revisions?For example in CUCM or UCCXWe're on 12.5, what's new in the revisions for 12.514 is our next big step, where can I learn about what's included in 14 that's not in 12.5?
Hello!We are currently using a voice translation rule to reject calls from specific numbers at the CUBE level (see attached screenshot), but we have reached the maximum (100) and I haven't been able to stack multiple voice translation rules on the in...
I’m running into an issue installing the secondary/subscriber Unity Connection (CUC) server at a client. It keeps on failing the validation and not allowing me to continue:I have removed and re-setup the server on the Primary/Publisher CUC using both...
I am using Calabrio to record agent PCCE -calls and desktops. My current request is for a non-agent line to be recorded for all calls. I have created the hoteling user, retention plan, and work flow. I am now attempting to associate the device.The is...
HELLO GUYS,I have a issue when I configure webbridge3 on CMS but when I want to access webbridge give me this error:System is currently unavailable.Please try again later.I will appreatiated if anybody can solve my issue.
Hello Guys,I want to implement to CMS on my organization. I want to know I have to use Express way-E and Expressway-C and CUCM in my senario (mandetory) or all of them are optional.the next question is that can I use ASAv instead of expressway-E and ...