Research

Voice self-service aligns with web architectures to reduce TCO (PDF - 64KB)
This Yankee Group Report outlines how the movement to VoiceXML has revolutionized the voice self-service market and is enabling closer alignment of business content across web and voice self-service.
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The impact of Microsoft's unified communications launch (PDF - 128KB)
This Yankee Group Report clarifies what Microsoft announced over the past few months and how its desktop approach compares to Cisco's communications-based architecture. It also provides recommendations on what enterprises should do right now when considering IP telephony and related unified communications suites.
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Miercom Test Report - Cisco Unified Communications System
Cisco Systems engaged Miercom to independently review the Cisco Unified Communications System - the consolidation of Cisco's IP-telephony wares, featuring the new SIP-supporting CallManager 5.0.


Unified Communications application: uses and benefits (PDF - 249KB)
This paper by Sage Research presents very specific results that quantify both staff-time and out-of-pocket cost savings that users have experienced by implementing Unified Communications applications, giving decision-makers a real-world reference for evaluating the technology.
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Magic Quadrant for Unified Communications (PDF - 79KB)
Cisco has been listed in the Leaders quadrant of the Unified Communications Magic Quadrant published by research and advisory firm, Gartner, Inc. in June 2006. This report positions vendors in one of four quadrants (Leaders, Challengers, Visionaries and Niche Players) based on the companies' vision and ability to execute on that vision.
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