Cisco Smart Business Communications System: Overview

Everything you need to serve your communications needs-from data and voice to video and wireless-can be found in the Cisco Smart Business Communications System.

The Cisco Smart Business Communications System supports:

• Integrated communication: Quickly set up voice, data, video, and wireless services for a new way to reach, serve, and retain customers
• Easy access to information: Offer secure communications access to remote workers and branch offices
• Simple set-up: Take advantage of simple applications for set-up, management, and monitoring
• Security: Give employees access to the company network and important data while protecting against viruses and other threats

Explore a Related Solution for Your Business

Serve Customers Better Deliver up-to-date customer information to every employee.

Be More Productive Use voice, data, and video together to work more effectively.

Cisco Smart Business Communications System: Features

Cisco Smart Business Communications System offers a range of features, including:

• Telephone call-processing software with automated attendant, voicemail, and basic call distribution capabilities
• A full line of business phones, complete with traditional and advanced features such as support for video, for all types of businesses and workers
• Paging, conferencing, and video calls
• Integrated business productivity applications
• Optional ability to see availability of colleagues whether they're using a phone or PC
• Optional integration with popular customer relations management (CRM) applications from Microsoft or Salesforce.com
• Optional integration with specialized third-party applications for increased employee productivity
• Optional wireless access
• Built-in set up and management tools

Cisco Smart Business Communications System: Components

Products listed may not be available in all areas, please check with your local supplier or retailer for details.

The Cisco Smart Business Communications System is composed of several components that work together to deliver a comprehensive solution.

Components & Key Benefits
	Cisco Unified Communications 500 Series for Small Business Cost-effective and reliable voice, data, and wireless communications just right for your business
	Cisco ESW 500 Series Switches Cost-effective and easy-to-use, these switches easily integrate with the Cisco Smart Business Communications System to deliver a complete small business communications solution
	Cisco Catalyst Express 520 Series Part of the Cisco Catalyst series, these switches support data, wireless, and voice communications so you have one network that supports all your communication needs
	Cisco Secure Router 500 Series Advanced security, Internet access, VPN connectivity, and optional wireless networking combined in a single, easy-to-use device
	Cisco Unified IP Phones 500 Series IP Telephony wherever your office needs a phone, from your lobby to your workshop
	Cisco SPA 500 Series IP Phones A robust portfolio of small business phones, this series provides a rich user experience with wideband audio, XML applications, and intuitive menu options. Use Cisco SPA 500 Series phones with the Smart Business Communications System, Cisco SPA9000, or Session Initiation Protocol (SIP)-based open source or hosted IP telephony solutions.
	Cisco Unified IP Phones 7900 Series Cisco's flagship and most comprehensive phone series, designed to work transparently with Cisco call processing platforms; ideal for customers who need a rich user experience or want to deliver business applications to the phone.
	Cisco 500 Series Wireless Express Easy to install, secure wireless access for employees and visitors
	Cisco Unified CallConnectors Desktop unified communications application that allows you to use a PC or phone to place or receive calls
	Cisco Configuration Assistant Easy to use tool for configuration, deployment, and ongoing network management support for the Cisco Smart Business Communications System

Cisco Smart Business Communications System: Resources

Brochures

SBCS Phone Portfolio Brochure (PDF - 600 KB)

Smart Business Communications System (PDF - 300 KB)

Case Studies

Sun City Auto Repair Improves Operations by Integrating Cisco SBCS and Mitchell 1 Application (PDF - 289 KB)

Geek Terminal Serves up Smart Business and Delicious Coffee (PDF - 950 KB)

Graphet Data Mining and Analysis Connects US Offices With Cisco SBCS (PDF - 140 KB)

Optometry Clinic Improves Efficiency with Converged Network (PDF - 140 KB)

Summit Financial Saves Money and Adds Features With a Smart Business Communications System (PDF - 130 KB)

Australian Beach Resort Visitors Surf the Net (PDF - 175 KB)

Leading Kitchen Designer Helps Customers Build Their Dreams (PDF - 264 KB)

New Communications System Improves Operations for Pro Baseball Team (PDF - 140 KB)

Automotive Repair Shop Increases Productivity and Improves Customer Service (PDF - 150 KB)

Building a Responsive Support Community for Diabetes Patients (PDF - 220 KB)

Business Services Provider Improves Information Management (PDF - 220 KB)

New Phone System Helps Horse Farm Operate More Efficiently (PDF - 230 KB)

Pediatrician's Phone System Enhances Patient Care and Staff Productivity (PDF - 110 KB)

Trade Show Management Firm Increases Responsiveness (PDF - 200 KB)

White Papers

The Business Value of Unified Communications (PDF - 140 KB)

Multimedia

Smart Business Communications System Flash Demo (Flash)

Cisco Unified Communications 540 Series Video Data Sheet

Cisco Unified Communications 520 Series Video Data Sheet

Overview

Cisco Smart Business Communications Solution Overview (PDF - 181 KB)

Cisco Smart Business Productivity Applications: Unlocking Powerful New Capabilities (PDF - 111 KB)

Support

Small Business Support Community

Cisco Smart Business Communications System: Get Started

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