Cisco Smart Business Communications System
Combined voice, data, video, and security—this all-in-one system has it all.
Smart Business Communications System
Two real-world scenarios show how you can better serve customers and connect employees.
Watch Flash Demo Cisco Smart Business Communications System: Overview
You can find everything you need to serve your communications needs-from data and voice to video and wireless-in the Cisco Smart Business Communications System.
The Cisco Smart Business Communications System supports:
Integrated communication: Quickly set up voice, data, video, and wireless services for a new way to reach, serve, and retain customers
Easy access to information: Offer secure communications access to remote workers and branch offices
Simple set-up: Take advantage of simple applications for set-up, management, and monitoring
Security: Give employees access to the company network and important data while protecting against viruses and other threats Explore a Related Solution for Your Business
Cisco Smart Business Communications System: Features
Cisco Smart Business Communications System offers a range of features, including:
Telephone call-processing software with automated attendant, voicemail, and basic call distribution capabilities
A full line of business phones for all types of business workers, complete with traditional and advanced features such as support for video
Paging, conferencing, and video calls
Integrated wireless access (select models)
Integrated business productivity applications
Optional ability to see availability of colleagues whether they're using a phone or PC
Optional integration with popular customer relationship management (CRM) applications from Microsoft or Salesforce.com
Optional integration with specialized third-party applications for increased employee productivity
Built-in set up and management tools
Cisco Smart Business Communications System: Components
The Cisco Smart Business Communications System is composed of several components that work together to deliver a comprehensive solution.
Cisco Unified Communications 500 Series for Small Business
Cost-effective and reliable voice, data, and wireless communications just right for your business
Cisco 500 Series Secure Routers
Advanced security, Internet access, VPN connectivity, and optional wireless networking combined in a single, easy-to-use device.
Cisco AP 500 Series Wireless Access Points
Delivering secure wireless access for employees and visitors, it includes clustering technology for easy configuration of multiple units on a network
Cisco SPA 500 Series IP Phones
A robust portfolio of small business phones, this series provides a rich user experience with wideband audio, XML applications, and intuitive menu options. Use Cisco SPA 500 Series phones with the Smart Business Communications System, Cisco SPA9000, or Session Initiation Protocol (SIP)-based open source or hosted IP telephony solutions.
Cisco Unified IP Phones 7900 Series
Cisco's flagship and most comprehensive phone series, designed to work transparently with Cisco call processing platforms; ideal for customers who need a rich user experience or want to deliver business applications to the phone.
Cisco Configuration Assistant
Easy to use tool for configuration, deployment, and ongoing network management support for the Cisco Smart Business Communications System
Cisco Office Manager With this no-cost desktop application, the small business office administrator can independently perform routine operational tasks for the Cisco Smart Business Communications System.
(PDF - 112 KB) Cisco Smart Productivity Applications
SBCS bolsters productivity with Integrated Smart Applications that are included with Cisco Unified Communications 500 Series platform.
Live Record and Live Reply enable voicemail subscribers to record live conversations and store the recording as a message in their mailbox and reply to other user's messages.
VoiceView Express allows easier and faster handling of voice messages through the IP phone screen.
Email Integration gives subscribers an integrated view of their email and voicemail messages from a single IMAP email client.
Video Telephony provides video telephony functionality to Cisco Unified IP Phones 7900 Series and the Cisco IP Communicator softphone application.
Cisco WebEx PhoneConnect integrates the IP telephony infrastructure with Cisco WebEx conferencing services.
Cisco Single Number Reach provides follow-me capabilities for Cisco Unified IP Phone users. Cisco TimeCardView is a time and attendance application that allows staff to clock in and out, track hours, send reports, and upload information to payroll applications from their IP phones.
Cisco Smart CallConnector
Cisco Smart CallConnector suite delivers productivity improvements by providing quick and easy access to unified communications from their desktop PC.
Smart CallConnector Operator, a console for displaying incoming call queues, searchable directories, and telephone status for main answering positions.
Free Smart CallConnector Toolbar for click-to-dial and screen pop ups.
Smart CallConnector Server and Advanced Client for presence, visual voicemail and call control, instant messaging with federation, and integration with Microsoft Outlook.
Cisco Smart CallConnector works with the Cisco Unified Communications 540 and 560
Cisco Unified CallConnectors
Desktop unified communications application that allows you to use a PC or phone to place or receive calls.
Windows desktop applications for call-handling that are easy to use and built especially for small businesses.
Full integration with the SBCS Unified Communications 500 series.
A quick and simple way to connect with colleagues on the first try by providing information about a person's availability and their preferred method of communication.
Streamlined communications with easy-to-use features such as contact search and quick dialing to initiate a call, email, or instant message.
More options for communicating-use your PC to place or receive calls on your Cisco Unified IP phone.
Cisco Unified CallConnectors works with the Cisco Unified Communications 520
Cisco Smart Business Communications System: Get Started
Interested? If you're ready to learn more, here's how to get started.
Find a Partner
You can purchase Cisco products and services that are just right for you through a Cisco Certified Channel Partner. All our partners have validated credentials and will work with you to find the best products and solutions for your biggest business challenges.
Maximize reliability, minimize disruptions, and access assistance 24/7 with an small business service option.
Take advantage of flexible financing options, leasing, and special programs and promotions from Cisco Capital.
Have a service provider host and manage a solution for you and review available implementation options.
Let Us Help
Script section containing code for Liveperson Chat Solution
Call Cisco at
1800 134349 (AU) 0800 291129 (NZ) Webex
1800 493239 (AU) 0508 555607 (NZ)