Whether your company is a large organization, a small to medium-sized business or a service provider, Cisco Systems is committed to maximising the return on your network investment. Cisco offers a portfolio of Technical Support Services to ensure that your Cisco products operate efficiently, remain highly available, and benefit from the most up-to-date system software.

Cisco Technical Support Services offers the following features, which enables network investment protection and minimal downtime for systems running mission-critical applications:

• Provides a wealth of Cisco networking expertise – online and via telephone
• Creates a proactive support environment with software updates and upgrades as an ongoing integral part of your network operations, not merely a remedy when something goes wrong
• Makes Cisco technical knowledge and resources available to you on demand
• Augments the resources of your operations technical staff to increase productivity
• Complements remote technical support with onsite hardware replacement

SAS/SASU
(Software Application Services and Software Application Services plus Upgrades) Maximise the value of your application technology with around-the-clock access to technical support and software upgrades and updates.

SMARTnet and SMARTnet Onsite
Provides registered access to Cisco.com for online technical assistance, access to the Cisco Technical Assistance Center (TAC), Cisco IOS® Software updates and upgrades, and advance replacement of failed hardware.