Partner Information Management

On the first screen, click the 'Login' button. Log in using your Cisco.com User ID and password. If you do not yet have a Cisco.com User ID, you will need to register for one (for help on how to get a Cisco.com User ID, click here).

Depending on your status, and whether you are in the Cisco Partner database, you will see one of several screen options after you log in. Please check carefully to see which screen matches the one you are seeing-this will affect the next steps you can take.

If you are not in the Cisco Partner database (even if you have a Cisco.com User ID or a contract number in your profile), you will see the screen in Section A. This screen will guide you on how to add yourself to the database by using the Get Partner-Level Access tool to associate yourself with the Cisco Partner or Authorized Reseller you work for. By doing this, you will also receive partner-level access to Cisco.com, which allows you access to more tools and content.

If you are already in the Cisco Partner database, you will see a screen that lists more options, such as updating your Cisco Partner database profile. If you see this screen, please skip to Section B.

A. User is not in the Cisco Partner database

Understanding what's on the screen:

1. This message indicates that your profile is not yet in the Cisco Partner database. Having a Cisco.com User ID or adding any contract, even a reseller number, into your Cisco.com profile will not add you to the Cisco Partner database, the only way to be added into is to use the Get Partner-Level Access tool to associate yourself with the company you work for. When you are added to the Cisco Partner database, you will also gain partner-level access to Cisco.com.

2. To be added into the Cisco Partner database, your company must be a fully qualified Cisco Partner or Authorized Reseller with a completed and approved application. If your application is in progress, or if you have not filled out the Channel Partner Application, you will not be able to add yourself to the Cisco Partner database. Your application must first be fully processed and approved.

3. You can tell if your company is already a Cisco Certified or Specialized Partner by using the Partner Locator. Authorized Resellers do not appear in this tool, so if you think your company is an Authorized Reseller but are unable to find your company in the search, you may need to check the Channel Partner Application to determine your Authorized Reseller status.

4. Use the Get Partner-Level Access tool to be added to the Cisco Partner database. The tool allows you to associate yourself with the company you work for. You will be given partner-level access to Cisco.com, which allows you to access tools and content developed specifically for Cisco Partners and Authorized Resellers. For help using this tool, please refer to the Get Partner-Level Access User Guide.

5. Partner E-Support is an online, searchable knowledge base of questions frequently asked by partners. You can learn about Cisco Partner programs and product information, ask common questions about tools, and find other information. If you don't find the information you need, you can open a case with the Cisco Partner Support team.

Instructions:

Select the Get Partner-Level Access (Number 4) and associate yourself with the Cisco Partner or Authorized Reseller you work for. Once you have associated yourself with your company and the request has been approved, when you return to Partner Information Management and log in, you will see the screen shown in section B.

B. User is in the Cisco Partner database

Understanding what's on the screen:

1. This shows a summary of your personal information stored in the Cisco Partner database. If any of this information is incorrect, you may use My Partner Database Profile (shown as #6) to edit.

2. Company Information shows the name of the company you are associated with as it is registered in the Cisco Partner database. If you no longer work for this company, please use the Change Company feature (shown as #8). If the name of the company is misspelled or incorrect, please use Partner E-Support (shown as #9) to open a case to have the company name changed.

3. Address is the location you work at. This may be an office or even a subsidiary of the registered partner company (shown as #2). To change your address, use My Partner Database Profile (shown as #6).

4. This shows the name of the partner administrator(s) for your company. A partner administrator is authorized to change company information and approve users who are associating themselves with the company.

5. This shows the name of the Channel Account Manager(s) assigned to your company.

6. My Partner Database Profile allows you to edit personal information, such as the company location you work at and your e-mail address. This also shows any certifications you have, and how your company is applying those certifications to Cisco Certifications or Specializations. See the My Partner Database Profile User Guide for more information.

7. My Company's Data at Cisco allows a partner administrator to update company information such as locations and Web site address. You may also request to become a partner administrator by logging into the tool and submitting a request.

8. If you have moved to a different company, use the Change Company link to associate yourself with your new employer.

9. Partner E-Support provides answers to frequently asked questions about tools, partner programs, and more. You may also open a case with the Cisco Partner Support team from this tool. You can see all of the available Partner E-Support information for this specific application.

Instructions

Check to make sure your company and personal information is up to date. Use My Partner Database Profile to see all of the information that is stored for you and to update it if necessary. Remember to come back if you change companies or any other information.