• Multinational Program Retirement
  
  
• General
  
  
• Orders for Canada

1. Why is the Multinational Program ending?

2. What are my alternatives to using the Multinational Program if I have a need for product to be deployed internationally?

3. How can I find a channel partner who can provide international service?

4. I am a Cisco authorized reseller. How can I find a Distributor internationally?

5. Is it possible to use a freight forwarder of my choice to deliver product to an international location?

6. I am a Cisco channel partner. What are my options?

7. When will the Multinational Program no longer be available?

8. Who can I contact to discuss this further?

9. Will International SMARTNET still be available?

The Multinational Program was developed by Cisco eight years ago, and over the years, as Cisco's worldwide partner base has increased we have observed a significant decrease in the number of customers using the Multinational Program when placing orders.

To accommodate your international delivery requirements, we recommend you place your multinational Cisco order directly with a Cisco Channel Partner. Placing international delivery orders directly with a worldwide Cisco Channel Partner has many benefits:

• Cost savings, no longer need to pay 15%+ in Multinational Program fees
  
• In-country warranty support available through the local partner
  
• Shorter delivery times, depending on product

To locate a Cisco Channel Partner in your country of need, please visit our Partner Locator.

To find an Authorized Cisco Distributor that stocks and resells Cisco's full line of products to authorized resellers, please click here.

Yes, however you must be sure that you have importer of record capabilities in the country that you are exporting to. Customers who choose this option must have knowledge of country specific regulations. If the customer does not have Importer of Record capabilities, the product could get stuck in customs, destroyed or confiscated.

If you have delivery requirements to territories covered in your Cisco Partner Agreement, please collaborate directly with your freight forwarder of choice to accommodate the international shipment. If you have delivery requirements to territories outside those identified in your Cisco Partner Agreement, please contact an authorized distributor in the territory to purchase the product. Alternatively, you can collaborate with a partner who is authorized and qualified to sell and support Cisco products in this territory.

The Cisco Multinational Program will be officially retired as of March 30th, 2002. Multinational orders placed prior to March 30th, 2002 will be fulfilled and delivered.

If you have any questions or concerns regarding the retirement of the Cisco Multinational Program, please contact your Cisco Customer Service Representative

9. Will International SMARTNET still be available?

Yes, the retirement of the Multinational Program will have no impact on international SMARTNET services
that are currently available. To verify the availability of SMARTNET worldwide, please use the Service
Availability Matrix.

1. What is an ECCN number? How can I look up an ECCN number?

2. What is an HTS number? How can I look up an HTS number?

3. What is VAT? And what is the amount that I will be charged on a multinational order?

4. How can I obtain a copy of a commercial invoice or a packing slip for my order?

ECCN (Export Control Classification Number) - is a five digit alpha/numeric character classification system used to determine U.S. export licensing requirements. The ECCN represents a specific commodity defined in the U.S. Export Administration Regulations (EAR or 15 Code of Federal Regulations). ECCN numbers for Cisco product can be found on the Cisco Export Matrix website

U.S. Harmonized Tariff Schedule (HTS) - is a 10 digit code assigned to all commodities imported into the United States. The U.S. Department of Commerce, Bureau of Census utilizes this code to calculate U.S. trade statistics; U.S. Customs utilizes this code to assess duties and tariffs. Cisco Systems, Inc. will use the HTS number for all export documents unless otherwise directed by ECRA or Global Customs.HTS numbers can bel found on the Cisco Export Matrix website

VAT stands for "Value Added Tax". Value Added Tax is an indirect tax on consumer expenditure. Unlike a retail sales tax, VAT is charged and collected at each stage of the production process and not only on the final sale. VAT is normally borne by the consumer in the price paid for goods and services. It is also charged on business transactions.

PLEASE NOTE: VAT IS NOT INCLUDED IN THE MULTINAITONAL FEES AND IS THE RESPONSIBILITY OF THE CUSTOMER

1. With the retirement of the Multinational Program, will I still be able to place orders in the US for shipment to Canada?

2. What are the benefits to placing orders destined for Canada with Cisco Canada?

3. How do I place orders with Cisco Canada?