Cisco Field Notices

(Cisco Unified Contact Center Enterprise) Field Notice: FN - 63510 - Cisco Unified CCE Outbound Option: SIP Dialer Instability Due to Certain Gateway Messages - Patch Recommended

Fri, 06 Apr 2012 08:01:56 PDT

SIP Dialer crashes while processing malformed messages are received from compatible Cisco Gateways.

(Cisco Unified Contact Center Hosted) Field Notice: FN - 63510 - Cisco Unified CCE Outbound Option: SIP Dialer Instability Due to Certain Gateway Messages - Patch Recommended

Fri, 06 Apr 2012 08:01:56 PDT

SIP Dialer crashes while processing malformed messages are received from compatible Cisco Gateways.

(Cisco ONS 15400 Series) Field Notice: FN - 63484 - OC192XFP card does not recognize newer revisions of XFP ONS-XC-10G-C= (Rev. 02 or higher) and ONS-XC-10G-xx.y= (Rev. 02 or higher) prior to 9.2.1- SW update required

Thu, 01 Mar 2012 10:01:28 PDT

Revision increment (the last two digits of the part number) of XFP ONS-XC-10G-C and ONS-XC-10G-xx.y will not be identified by the OC192XFP, and results in an inoperable card. This problem happens in all SW releases before R9.2.1.

(Cisco IP Interactive Voice Response) Field Notice: FN - 63487 - UCCX 8.5(X) Incorrect agent email states

Wed, 01 Feb 2012 08:01:52 PDT

Agent email states are not propagated correctly in these situations:

(Cisco Unified Contact Center Express) Field Notice: FN - 63487 - UCCX 8.5(X) Incorrect agent email states

Wed, 01 Feb 2012 08:01:52 PDT

Agent email states are not propagated correctly in these situations:

(Cisco ONS 15400 Series) Field Notice: OTBU: FN63478: ONS15454-M6/SDH: TNC/TSC/TNCE/TSCE cards shipped with R9.3 software prior to 12/01/2011 experience BKUPMEMP alarm declaration. Workaround Available.

Fri, 06 Jan 2012 14:01:25 PDT

TNC/TSC/TNCE/TSCE cards shipped with R9.3 software prior to 12/01/2011 are missing a file in the package which results in BKUPMEMP alarm declaration.

(Cisco Catalyst 3560 Series Switches) Field Notice: FN - 63476 - Certain Catalyst 3560G and 3750G Switches Do Not Support Some Older IOS Versions

Tue, 13 Dec 2011 07:02:31 PDT

Due to hardware changes in the flash component of the Cisco Catalyst 3560G and 3750G switches, some older IOS versions are not supported on the affected hardware.

(Cisco 7600 Series Routers) Field Notice: FN - 63313 - 7600: A batch of WS-X6582-2PA may fail when booting under low temperature

Wed, 14 Sep 2011 00:00:00 PDT

A batch of WS-X6582-2PA cards in the 7600 platform may fail when booting under temperature below 15C.

(Cisco Agent Desktop) Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch

Thu, 08 Sep 2011 12:02:11 PDT

Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch. An error message appears and the application is terminated.

(Cisco Unified Contact Center Enterprise) Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch

Thu, 08 Sep 2011 12:02:11 PDT

Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch. An error message appears and the application is terminated.

(Cisco ONS 15400 Series) Field Notice: FN - 63406 - 15454 CE-1000 interoperability issue with other vendor products specifically the ALU9500 MPR (SW up grade available)

Wed, 17 Aug 2011 13:01:32 PDT

The CE-1000 card experiences interoperability issues with other vendor products. When connected to the ALU9500 MPR product and the interface is brought up/down several times, CRC errors are seen on the CE-1000. Once in this state, CRC errors counts increment and telnet, ping and SNMP services are impacted.

(Cisco ONS 15600 Series) Field Notice: FN - 63439 - OTBU 15600-TSC Flash Drive Failure: Cisco recommends replacement

Fri, 22 Jul 2011 16:01:22 PDT

Random failures of the flash drive on the 15600-TSC card have been detected. This failure has been root caused to a firmware issue on the flash drive of a limited number of 15600-TSC cards. This issue will eventually render the flash drive inoperable and can lead to a network traffic outage.

(Cisco ONS 15400 Series) Field Notice: FN - 63305 - 15454-ML1000-2 - Interoperability issues between the 15454-ML1000-2 and CAT4507 with auto negotiation enabled

Fri, 22 Jul 2011 00:00:00 PDT

The link between the CAT4507 switch and 15454-ML1000-2 does not come up with auto negotiation enabled on each side of the link. To date, this link issue has only been seen when the 15454-ML1000-2 and CAT4507 switch are interconnected.

(Cisco ONS 15600 Series) Field Notice: FN - 63440 - OTBU 15600-TSC cards can create Network outage in systems running R6.0 - R9.0.x

Wed, 20 Jul 2011 11:01:21 PDT

15600-TSC loaded with SW R9.1 and greater can cause outage in 15600 systems running R6.0 to R9.0.x.

(Cisco CRS Series Routers) Field Notice: FN - 63381 - CRS-MSC-B and CRS-FP40 boards will start using RLDRAM2 because of component EOL - Mandatory SMU required for both HW types

Tue, 21 Jun 2011 00:00:00 PDT

CRS-MSC-B(=) and CRS-FP40(=) boards which currently use FCRAM are being transitioned to boards that use RLDRAM2 and a protocol conversion ASIC due to FCRAM component EOL. The change in memory type will not impact functionality, performance, features and scale, as there are no changes in the forwarding or the queuing ASICs. The RLDRAM2 boards are compatible with all IOS-XR software releases that are currently supported for the CRS-MSC-B and CRS-FP40.

(Cisco Unified Contact Center Enterprise) Field Notice: FN - 63421 - Cisco Unified Communications products might experience "media check failure" when installing product; workaround provided

Fri, 17 Jun 2011 13:02:56 PDT

During software installation or upgrade of Cisco Unified Communications products with DVD media, the software installation process asks the user for input to perform a media check; the default selection is yes.

(Cisco Unified CallManager) Field Notice: FN - 63421 - Cisco Unified Communications products might experience "media check failure" when installing product; workaround provided

Fri, 17 Jun 2011 13:02:56 PDT

(Cisco Unified Contact Center Express) Field Notice: FN - 63421 - Cisco Unified Communications products might experience "media check failure" when installing product; workaround provided

Fri, 17 Jun 2011 13:02:56 PDT

(Cisco ONS 15400 Series) Field Notice: FN - 63388 - 15454-OPT-AMP-C Certain cards at risk of traffic outage due to firmware upgrade, replacement recommended

Fri, 03 Jun 2011 00:00:00 PDT

Some specific 15454-OPT-AMP-C= cards are potentially at risk of traffic outage while performing a firmware upgrade of the optical module.

(Cisco MDS 9100 Series Multilayer Fabric Switches) Field Notice: FN - 63416 - DS-C9124 & DS-C9148 have incorrect MAC Programming; UMPIRE Program in Place

Tue, 10 May 2011 08:01:42 PDT

Some MDS 9124 and MDS 9148 units produced between Feb 13, 2011 and April 29, 2011 were programmed with incorrect MAC addresses.

(Cisco 7800 Series Media Convergence Servers) Field Notice: FN - 63372 - MCS-7825-I4, Windows 2003.1.5 fresh install fails to build the RAID array, Upgrade required

Wed, 04 May 2011 08:02:42 PDT

When Cisco's modified Windows 2003.1.5 is fresh installed on any MCS-7825-I4 or equivalent server, the RAID array may not be created properly. At any point after installation, if a hard drive fails, the non-functional RAID array will not compensate for the hard drive failure. The result is that a loss of service is likely to occur when a hard drive fails. This affects both MCS servers and IBM equivalent servers, as seen in the Products Affected section. For more information on the IBM equivalent servers, see the following link: IBM Server Solutions

(Cisco Unified Contact Center Hosted) Field Notice: FN - 63410 - Cisco Agent Desktop (CAD) for UCCE 8.0(1) unable to login

Fri, 22 Apr 2011 09:01:54 PDT

In the CAD 8.0(1) release, the CAD LDAP service is susceptible to glue nodes, which corrupt the directory and can result in one or more agents being unable to log into the ACD. In addition, a CAD LDAP service with glue nodes cannot be backed up and restored, thus impairing upgrades to later CAD releases. Glue nodes are relatively rare occurrences, but the problem has been reported.

(Cisco Unified Intelligent Contact Management Hosted Edition) Field Notice: FN - 63410 - Cisco Agent Desktop (CAD) for UCCE 8.0(1) unable to login

Fri, 22 Apr 2011 09:01:54 PDT

(Cisco Agent Desktop) Field Notice: FN - 63410 - Cisco Agent Desktop (CAD) for UCCE 8.0(1) unable to login

Fri, 22 Apr 2011 09:01:54 PDT

(Cisco Unified Contact Center Enterprise) Field Notice: FN - 63410 - Cisco Agent Desktop (CAD) for UCCE 8.0(1) unable to login

Fri, 22 Apr 2011 09:01:54 PDT

(Cisco Security Agent) Field Notice: FN - 62428 - SpamMailI2RTest1

Wed, 02 Feb 2011 09:01:40 PDT

PSE NOTE: THE WORDING BELOW WILL REQUIRE SOME MODIFICATION PRIOR TO SENDING THIS FIELD NOTICE OUT FOR REVIEW. IN ADDITION, THIS SENTENCE SHOULD BE DELETED PRIOR TO THE REVIEW PHASE.

(Cisco Unified Intelligent Contact Management Enterprise) Field Notice: FN - 63371 - Unable to Make Config Changes - UpdateAW Process Failure

Fri, 28 Jan 2011 00:00:00 PDT

Problem/Issue

(Cisco Unified Contact Center Hosted) Field Notice: FN - 63371 - Unable to Make Config Changes - UpdateAW Process Failure

Fri, 28 Jan 2011 00:00:00 PDT

Problem/Issue

(Cisco Unified Contact Center Enterprise) Field Notice: FN - 63371 - Unable to Make Config Changes - UpdateAW Process Failure

Fri, 28 Jan 2011 00:00:00 PDT

Problem/Issue

(Cisco Unified Intelligent Contact Management Hosted Edition) Field Notice: FN - 63371 - Unable to Make Config Changes - UpdateAW Process Failure

Fri, 28 Jan 2011 00:00:00 PDT

Problem/Issue

(Cisco ONS 15400 Series) Field Notice: FN - 63361 - 15454-OTU2-XP, 15454-10GE-XP and 15454-10GE-XPE: Possible mechanical interference issues with faceplates and certain heatpipes - Unit Replacement Recommended

Tue, 30 Nov 2010 10:01:48 PDT

Some 15454-OTU2-XP, 15454-10GE-XP and 15454-10GE-XPE cards assembled with faceplates and heatpipes by a certain vendor could have mechanical interference issues when plugging the last card into a fully equipped 15454, M2 or M6 chassis. The heatpipes assembled on some cards exceeds the maximum height and can interfere with adjacent cards. Improved heat-pipe assembly and new version faceplates are being released to provide a greater clearance during card insertion.

(Cisco ONS 15400 Series) FN - 63110 - 15454-MR-L1-xx.x, 15454-MRP-L1-xx.x - Bad Lot of Boards - Recall Due to a MOSFET Reliability Issue in a DC to DC Circuit on the Cards

Thu, 28 Oct 2010 13:02:04 PDT

A majority of the MOSFETs provided by a specific supplier have been discovered to be marginal in design. These MOSFETs are part of the 2.5V power supply. The power supply is a push/pull design, where two devices are designed to alternate on and off, such that both are not driving at the same time. The problem MOSFETs have a very high turn off delay, resulting in simultaneous driving. When this occurs, one part can heat up, causing it to fail over time.

(Cisco MGX 8800 Series Switches) Field Notice: FN - 63048 - MGX-RPM-XF-512 SAR Memory Corruption - Fix on Failure

Thu, 23 Sep 2010 10:02:27 PDT

MGX-RPM-XF-512 boards shipped after Dec 1, 2006 use a specific version of SRAM which may be affected by power supply noise. This can cause the SAR Controller internal memory register to corrupt and cause a board crash.

(Cisco CRS Series Routers) Field Notice: FN - 63301 - CRS: Certain 8-10GBE boards may have fuse reliability issue which can degrade over time - Upgrade Program available

Mon, 02 Aug 2010 12:02:25 PDT

CRS1's 8-10GBE Line Cards (LC) built between 9th January 2006 and 5th October 2007 may encounter an issue where a fuse may fail and the board will cease to operate. Under certain conditions failure can occur on installed boards that are in steady state operation. Failures may also occur while powering up or during OIR.

(Cisco MDS 9500 Series Multilayer Directors) Field Notice: FN - 63132 - MDS9000 - Potential DIMM Memory Issue in a Small Number of DS-X9530-SF2-K9 Supervisor Cards Manufactured Between September 2007 and February 2008

Thu, 15 Jul 2010 09:01:50 PDT

Cisco has been made aware of a limited number of Supervisor-2 modules (DS-X9530-SF2-K9), manufactured between September 2007 and February 2008, that may randomly experience a Device-4 error caused by an Error Correcting Code Memory (ECC) error. This error will cause the Supervisor module to switchover.

(Cisco 800 Series Routers) Field Notice: FN - 63343 - PCEX-3G-HSPA-R6 Modem not Recognized in Cisco IOS 15.1(1)T of Cisco 880G Series Router - Cisco IOS Upgrade Required

Tue, 13 Jul 2010 10:01:31 PDT

The product release instruction (PRI) programmed in the modem does not match the PRI accepted by Cisco IOS®. This mismatch results in an unrecognized modem when it is installed into the 880G series routers.

(Cisco 7800 Series Media Convergence Servers) Field Notice: FN - 63324 - A Limited Number of HP DL380-G6 Servers Shipped Prior to November 16, 2009 May Unexpectedly Reboot

Wed, 16 Jun 2010 12:06:23 PDT

A limited number of HP DL380-G6 servers shipped by HP prior to November 16, 2009 and configured with a system board revision earlier than revision "0S," may unexpectedly reboot. A user will see "Server Reset, Server Power Removed, Server Power Restored" message in the Integrated Lights-Out 2 (iLO2) Event Log. A user can determine if they have an affected server by looking at the serial number. It will be xxx947xxxx or earlier.

(Cisco MGX 8800 Series Switches) Field Notice: FN - 63319 - MGX - VXSM-SW May Report Error Code 400 for CAS Signaling Call - Workaround Available

Fri, 28 May 2010 12:02:00 PDT

This software issue may affect customers using MGCP and CAS signaling feature on MGX VXSM board. Service Providers use CAS signaling feature for various call services. In rare circumstances, the software goes into a "race condition" between call process messaging and call is not getting cleared properly. The suspect circuit may appear in a hung state on the VXSM card. Once in a hung state, no future calls will succeed on the suspect circuit. This is a software issue - please do not RMA the VXSM board as the board is working properly.

(Cisco CRS Series Routers) Field Notice: FN - 63046 - CRS - 1OC768-POS-SR cards May Experience Bit Error Rate (BER) Incidents Due to Onboard Short - Fix on Failure

Wed, 26 May 2010 00:00:00 PDT

OC768 cards operating on the CRS-1 chassis may encounter intermittent burst BER events several months after installation due to dendrite growth. A dendrite is a crystal with a tree-like branching structure that is formed when a metal, or an alloy of multiple metals, in liquid form freezes. Packaging contamination can allow molding compounds to absorb moisture through the package body and between the lead frame molding compound interface causing dendrite formation. Combined with moisture, this results in a lowering of resistance between tracks and pads and can lead to metal corrosion.

(Cisco CRS Series Routers) Field Notice: FN - 63126 - CRS: 1OC768-ITU/C cards may experience High Bit Error Rate (BER) or loss of Transmit power incidents in certain batch of optical module - Workaround Fix on Failure

Wed, 12 May 2010 00:00:00 PDT

CRS-1 OC768-ITU/C PLIMs that match the list of affected Serial Number may encounter intermittent bursts of High BER events or loss of transmitted optical power after several months of operation. Three different failure mechanisms have been identified in Background section below.