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  <title>Unity Express Hot Issues from Cisco TAC</title>
  <link>http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a0080937324.shtml</link>
  <description>Hot Issues from Cisco TAC.  Please click the link for complete details.</description>
  <language>en-us</language>

  <managingEditor>wsisk@cisco.com (Wes Sisk)</managingEditor>
  <webMaster>news-at-cisco-rss@cisco.com (Cisco Newsroom)</webMaster>
  <pubDate>Mon, 20 May 2013 10:01:09 EDT</pubDate>
  <lastBuildDate>Mon, 20 May 2013 10:01:09 EDT</lastBuildDate>
  <generator>PERL</generator>

  <docs>http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a0080937324.shtml</docs>
  <ttl>10080</ttl>

<item>
<title>CUSP SFTP scheduled backups, start failing after some time., Open CSCuf52308</title>
<link>http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&amp;bugId=CSCuf52308</link>
<description>&lt;B&gt;Symptom:&lt;/B&gt;
When using SFTP for scheduled backups, after some time sched backups start failing. 

Configuration: Failure Connection to backup server failed: java.io.IOException: Too many open files
Configuration: Failure Connection to backup server failed: java.io.IOException: Too many open files
Configuration: Failure Connection to backup server failed: java.io.IOException: Too many open files
Configuration: Failure Connection to backup server failed: java.io.IOException: Too many open files
&lt;br&gt;
&lt;B&gt;Conditions:&lt;/B&gt;
Backups work initially for some time using SFTP but they start failing after some time and all subsequent backup(manual and scheduled) fails. 
&lt;br&gt; 
&lt;B&gt;Workaround:&lt;/B&gt;
1. Reboot CUSP module.
2. Only use manual backups when necessary.

</description>
<guid isPermaLink="true">http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&amp;bugId=CSCuf52308</guid>
</item>
<item>
<title>CUE in a reboot cycle after a long live record, Open CSCue19233</title>
<link>http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&amp;bugId=CSCue19233</link>
<description>&lt;B&gt;Symptom:&lt;/B&gt;
CUE will lock in a reboot cycle after a 23 minutes of live record or Voicemail message is done on UC560 with EMAIL NOTIFICATION enabled.
Recovery from the reboot cycle is by reinstalling the cue from the boot helper.
&lt;br&gt;
&lt;B&gt;Conditions:&lt;/B&gt;

Software versions:
 -- UC560: 8.6.1 SWP
 -- IOS: 15.1(4)M4
 -- CUE Version : 8.6.5
 -- CCA Version: 3.2.2
Hardware: 
 -- UC560-FXO-K9

1. Live recording of 15 minutes with email notification is enabled (Voicemail-&gt;Message Notification-&gt;Notification Administration-&gt;Enable system wide notification for live recordings)
2. Voicemail message of 15 minutes with email notification is enabled. (Voicemail-&gt;Message Notification-&gt;Notification Administration -&gt;Enable system wide Notification)
 
Issue happens when Email notification is enabled and message (either live record or Voicemail) length of 15 minutes.
Issue is reproducible with 18 minutes  and sometimes with 15 minutes. Issue is not reproduced with 10 minutes of message length (Live record or Voicemail) at any time.
&lt;br&gt;

&lt;B&gt;Workaround:&lt;/B&gt;

1. Live Record 
          
           1. Disable Email Notification for Live Record 
                 Uncheck : Voicemail-&gt;Message Notification-&gt;Notification Administration-&gt;Enable system wide notification for live recordings

           2. Use TUI (Telephony user Interface) or IMAP

2. VoiceMail      
           
          1. If you  want to enable  Email Notification for Voicemail alone and not for live record, please ensure  User&#39;s &quot;Caller Message Size&quot; is 10 minutes and not more than that.
              
             Otherwise, Disable Email Notification for Voicemail
             Uncheck :  Voicemail-&gt;Message Notification-&gt;Notification Administration -&gt;Enable system wide Notification

          2. Use TUI (Telephony user Interface) or IMAP

</description>
<guid isPermaLink="true">http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&amp;bugId=CSCue19233</guid>
</item>
<item>
<title>CUE 8.6.1 loses SMTP credentials after module is reloaded., Fixed CSCub21750</title>
<link>http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&amp;bugId=CSCub21750</link>
<description>&lt;B&gt;Symptom:&lt;/B&gt;

CUE loses the username/password for SMTP after a reload of the CUE module
&lt;br&gt;
&lt;B&gt;Conditions:&lt;/B&gt;

CUE module running software version 8.6.1
&lt;br&gt;
&lt;B&gt;Workaround:&lt;/B&gt;

Downgrade CUE to 8.5.1

</description>
<guid isPermaLink="true">http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&amp;bugId=CSCub21750</guid>
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