MeetingPlace Hot Issues from Cisco TAC

Memory leak with releasing/handling subscribe/notify messages, Fixed CSCtu36402

Symptom: Calls can be in dial or dial out
Conditions: Memory leak with releasing/handling subscribe/notify messages
Workaround: Rebooting the system

WebEx certificates are not synced between MP nodes, Open CSCtx72022

Symptom: Secondary TSP or leaf node cannot connect to the webex TSP due to the following error: [AnonymousIoService-6] 2012-01-27 16:20:09,158 [ClientIoHandler-exceptionCaught 213] Exception while communicating with SECONDARY TSP javax.net.ssl.SSLHandshakeException: SSL handshake failed.
Conditions: Multinode deployment. This will only occur after a node has been added to topology and has not been seen to reoccur after initially added to the topology.
Workaround: Sync the certificates manually: On the node that is connecting to the TSP: cd /opt/cisco/meetingplace/web/versions/8.5.2.8/etc/conf copy all of these files via WinSCP or other off the of the server, note the proper owners and permissions with ls -la drwxrwxr-x 2 mpxtomcat mpx 4096 Jan 23 10:32 . drwxrwxr-x 3 mpxtomcat mpx 4096 Nov 1 13:20 .. -rw-r--r-- 1 mpxtomcat mpx 676 Jan 23 10:32 cert.cer -rw-r--r-- 1 mpxtomcat mpx 353 Jan 27 11:26 idpinfo.properties -rwxrwxr-x 1 mpxtomcat mpx 230 Jan 23 10:32 keyinfo.properties -rw-r--r-- 1 mpxtomcat mpx 1233 Jan 23 10:32 keystore.jks -r--r----- 1 root mpx 804 Nov 14 17:01 tsppcert.cer -r--r----- 1 root mpx 169 Nov 14 17:01 tspp-keyinfo.properties -r--r----- 1 root mpx 1321 Nov 14 17:01 tsppkeystore.jks -rw------- 1 root root 11 Nov 1 13:21 .tspp.passphrase -r--r----- 1 root mpx 614 Nov 14 17:01 tspptruststore.jks On the node that is not connecting: mpx_sys stop to stop services Backup the above files from that directory. Move the files into place using WinSCP or other utility, chmod and chown as necessary. mpx_sys restart to load the new certs and connect to the TSP

Exlog flooding, Fixed CSCto81151

Symptom: Exlog is flooding messages.
Conditions: Customer is seeing the following error being consistently logged. DATETIME SEVERITY EX FILE LINE SCODES DESCRIPTION 04/11 10:02:15:00 WARN 458888 siexhandler.cc 319 (61,0,0,0) Stopping exception log due to flooding 04/11 10:02:15:00 WARN 0 exlog.cc 44 (869,0,0,0) (869, 0, 0, 0) 04/11 10:02:15:00 WARN 0 exlog.cc 44 (430,0,0,0) (430, 0, 0, 0)
Workaround: N/A

AGC target value maximum is -30 via GUI configuration, Open CSCtx89396

Symptom: When configuring the AGC target level in the Web UI, the maximum target level that will be applied to the system is -30, even if the configuration in the GUI is over -30
Conditions: MeetingPlace 8.5.X
Workaround: N/A

Document How SRUs are consumed for normal operation, Fixed CSCtx43037

Symptom: In the Planning Capacity documentation for MeetingPlace 8.0, it states "The system immediately consumes some of these SRUs from the total for normal operation. ": http://docwiki.cisco.com/wiki/Cisco_Unified_MeetingPlace_Release_8.0_--_Planning_the_Capacity_of_your_Cisco_Unified_MeetingPlace_System#Resource_Management_and_System_Capacity_for_Systems_Using_the_Express_Media_Server This is also stated in the SRND: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/confernc.html#wp1059340 However this is too vague and it needs to be documented how many SRUs are used and what these are used for. This affects total capacity of the system if SRUs are being used while there are no calls on the system.
Conditions: MP 8.0 with Express Media Server
Workaround: Updated this section in the Planning Guide with additional information to explain how the SRUs are allocated.

Corrupt scheduling events from MPOL cause MPweb to become unresponsive., Fixed CSCtu94215

Symptom: MPweb is unresponsive.
Conditions: After several corrupted scheduling requests from MPOL with scheduler missing: Tue Nov 15 07:37:35 2011 MPAgent (0x15E4) Debug: GetData: u_u= Tue Nov 15 07:37:35 2011 MPAgent (0x15E4) Error: AddParts: Outlook did not provide us with scheduler information. Tue Nov 15 07:37:35 2011 MPAgent (0x15E4) Debug: GetData: FTpl=MPOLError.htm Tue Nov 15 07:37:35 2011 MPAgent (0x15E4) Information: User 4456, Session 1720, Pipe 14744, Took 16 ms, Template MPOLError.htm, AddPart done: err 22639 ...system event queue start to fill with un-handled events... Tue Nov 15 07:40:13 2011 MPAgent (0x1484) Debug: Posted event; queue size = 1 Tue Nov 15 07:40:13 2011 MPAgent (0x1484) Debug: Posted event; queue size = 2 . . Tue Nov 15 07:51:03 2011 MPAgent (0x1484) Error: CoCancelCall failed 0x8001011E Tue Nov 15 07:51:03 2011 MPAgent (0x1484) Debug: Posted event; queue size = 1969 Tue Nov 15 07:51:03 2011 MPAgent (0x1484) Error: CoCancelCall failed 0x8001011E Tue Nov 15 07:51:03 2011 MPAgent (0x1484) Error: CoCancelCall failed 0x8001011E Tue Nov 15 07:51:03 2011 MPAgent (0x1484) Debug: Posted event; queue size = 1970 After reaching 2000 of such events MPweb becomes unresponsive.
Workaround: Reboot OS.

MPDS Main Phone Number disappears when user profile updated, Fixed CSCti48222

Symptom: Main Phone number will disappear when user profile is updated and the system is integrated with Directory Service Steps to reproduce 1. integrate MP with CUCM through DS 2. go into a user profile and update an editable field such as e-mail address 3. Save the user profile 4. go back into the user profile and the Main Phone number will be blank when it previously had a value
Conditions: MP 8
Workaround: none

java.io.IOException: error=24, Too many open files causes MBD failure., Fixed CSCtw95236

Symptom: During normal usage, we see the following in the alarm table: 230) MIN 228502 9 Dec 12 05:14 Dec 16 06:40 0 SW MODULE=0 MBA cannot connect to active MBD. Meeting failures may occur temporarily. This is caused by a users attempting to start a conference while the MBD is encountering java.IO errors. This forces the process to shut down and stop conferences on that node until it is able to reconnect.
Conditions: -System is a single MBD Webex scheduling deployment hosting ternal meetings and recordings on a webex node
Workaround: -Issue can be mitigated with mpx_sys restart for a few hours, but will reoccur.

Outlook schedule with large number of invitees causing delay/timeout, Fixed CSCtx74832

Symptom: MP 6.1 Outlook Scheduling error Error:[22902] Your user profile does not exist on the remote site.
Conditions: This chunk of logs is the place where the actual issue occurred. Later congestion is a consequence of this: Wed Feb 01 01:07:12 2012 MPAgent (0x17F0) Debug: Work proc 76 processing event on pipe 30440 Wed Feb 01 01:07:12 2012 MPAgent (0x17F0) Debug: GetData: FormType=Reschedule Wed Feb 01 01:07:12 2012 MPAgent (0x17F0) Debug: GetData: FormType=Reschedule Wed Feb 01 01:07:12 2012 MPAgent (0x17F0) Debug: GetData: FTpl=MPOLError.htm Wed Feb 01 01:07:12 2012 MPAgent (0x17F0) Debug: GetData: FormType=Reschedule Wed Feb 01 01:07:12 2012 MPAgent (0x17F0) Debug: GetData: FormType=Reschedule Wed Feb 01 01:07:12 2012 MPAgent (0x17F0) Debug: GetData: U_U=petay Wed Feb 01 01:07:12 2012 MPAgent (0x17F0) Debug: GetData: U_LoginTime=1328086454 Wed Feb 01 01:07:12 2012 MPAgent (0x17F0) Debug: GetData: U_Checksum=1d5aaa78725038e64d73b2bf0e935a77 Wed Feb 01 01:07:12 2012 MPAgent (0x17F0) Debug: GetData: U_Checksum=1d5aaa78725038e64d73b2bf0e935a77 Wed Feb 01 01:07:12 2012 MPAgent (0x17F0) Debug: GetData: U_LoginTime=1328086454 Wed Feb 01 01:07:12 2012 MPAgent (0x17F0) Debug: GetData: U_U=petay Wed Feb 01 01:07:12 2012 MPAgent (0x17F0) Debug: Hash was correct Wed Feb 01 01:07:12 2012 MPAgent (0x17F0) Error: WorkProc: Caught exception 0xC0000005 Wed Feb 01 01:07:12 2012 MPAgent (0x17F0) Error: Error processing event on pipe!!!! As can be seen, particular MPAgent thread has thrown an exception while rescheduling particular meeting. According to analysis so far, it looks like MPWeb starts having a problem with handling a reschedule event with large number of participants. Per logs, before rescheduling took place, couples of more invitees were added to the conference that already had 288 invitees!
Workaround: N/A

Validation exception message after resched. and chain of mtgs. deleted, Fixed CSCtx68504

Symptom: Schedule recurring meeting (any type), try to reschedule it but set email filed to invalid value (for example filip J) for one participant - you'll get validation exception message ("An valid email address has to be specified for the user" if it is blank) and all chain is also deleted (try to reschedule it and you'll get error message "internal error. Meeting not found").
Conditions: Try to reschedule it but set email filed to invalid value (for example filip J) for one participan
Workaround: N/A

SIP Proxy Srv doesn't failover if first server in the list isn't availab, Open CSCtx62408

Symptom: In MP8.5.2.103, if you have multiple SIP proxies specified for outdials, the system will use only the first one in the list. If the first server in the list is not available (cannot be contacted), MeetingPlace will not attempt to use the rest of the servers in the list. Per documentation, the only time this 'failover' will work is if MP receives a 'reject' message from the first CUCM (SIP Proxy Server) in the list. There is this note in the documentation: "Note, however, that if a proxy does not respond at all (as opposed to rejecting the invite), the call attempt will probably time out before the next proxy is tried. " In 99% of cases when we need MP server to failover to a different SIP proxy server is when it cannot be reached, or CM services are stopped, or something like that. It looks like this functionality doesn't work as it should.
Conditions: MP8.5.2.103 Mutliple SIP Proxy servers confgured for outdial The first server in the list is unreachable or doesn't have CM services started
Workaround: - Manually change the order of the SIP Proxy server

First two profiled invites not given correct rights in webinar meetings, Open CSCtx81847

Symptom: First two profiled invites not given correct rights in webinar meeting when scheduling using the MPOL client plug-in. Instead of Presenter/Speaker, the first two invitees are set to Audience/Listener. According to this document, First two invited users with a Cisco Unified MeetingPlace profile Presenter meeting console permission Speaker audio permission http://docwiki.cisco.com/wiki/Cisco_Unified_MeetingPlace_Release_6.1_--_About_Web_Conferencing_Templates#Table:_Permissions_According_to_Meeting_Type This worked in 6.0 MR5.
Conditions: First two profiled invites not given correct rights in webinar meeting when scheduling using the MPOL client plug-in. Instead of Presenter/Speaker, the first two invitees are set to Audience/Listener. According to this document, First two invited users with a Cisco Unified MeetingPlace profile Presenter meeting console permission Speaker audio permission http://docwiki.cisco.com/wiki/Cisco_Unified_MeetingPlace_Release_6.1_--_About_Web_Conferencing_Templates#Table:_Permissions_According_to_Meeting_Type This worked in 6.0 MR5.
Workaround: None. Make the change via MP Web however MP Web states not to reschedule meetings from MP Web if scheduled via MP Outlook.

MP Outlook plug-in detects user's calendar as a delegate's calendar, Fixed CSCtt14588

Symptom: If the users have email alias' that are different from their SAMAccountName or normal Windows login, and if SSO is configured, users will fail to login with SSO, since the Windows login usernames will be the MeetingPlace profile usernames. Another symptom a user would experience would when the user attempts to schedule a MeetingPlace meeting through the Outlook plug-in on their own calendar, they receive the error: "The person you schedule on behalf of does not have a profile" Issue is reproducible and unavoidable for certain Outlook users if the workaround is not suitable.
Conditions: For some users when a user opens a new calendar event in their own calendar in Outlook, MeetingPlace plug-in detects this calendar does not belong to the user and detects it is a delegate's calendar. In the Outlook logs, when the user logs in or attempts to login, it shows the "REMOTE_USER" field is correct, but also shows "SCHED_AS" with the email alias field from Active Directory. When a user normally logs in on their own calendar, the "SCHED_AS" variable should show "null": This is a user with the issue occurring: [--outlook--][http-443-Processor94] 2011-09-08 10:25:13,678 [INFO ,AuthorizationFilter 144] SCHED_AS : useremailaddress, SSO_DOMAIN : example.com, REMOTE_USER : username [--outlook--][http-443-Processor113] 2011-09-08 10:35:42,648 [INFO ,AuthorizationFilter 144] SCHED_AS : null, SSO_DOMAIN : example.com, REMOTE_USER : username
Workaround: Workaround is to change the email alias field in Active Directory to be the same as the Windows login username. In Active Directory 2003, this can be find in a user's properties in the Exchange General tab

Some users receive 'Your profile is currently busy', Fixed CSCto81112

Symptom: Some users get a message: "Your profile is currently busy" when joining reservationless meeting via phone.
Conditions: Customers are using 7.0.3.17 and they only use the TUI. There is no Web server and no webex integration. They only do reservationless meetings and they have meeting managers who create the meetings. Some users who create the meetings get an intermittent issue but not all users. A user is trying to initiate a reservationless conference via TUI. Entering Conference-ID (Profile Number), press "2", entering PIN.
Workaround: Reboot application server.

Delay in webex initiated actions, Fixed CSCtx68651

Symptom: Webex outdials / mute / conference creation is significantly delayed by the MeetingPlace server
Conditions: Webex scheduling deployment
Workaround: These symptoms are only seen in non-low load situations (multiple meetings, dozens of end users initiating actions)

MP8.5.2.8 docs missing instructions for Backup/Restore of MP Web server, Fixed CSCtx38417

Symptom: There is no documentation about how to perform a full backup and restore of MP8.5.2.8 Web server (recordings, database, etc.)
Conditions: - Customer wanted to use VSS for backup of the MP Web server, but that is not supported. Hence, customer requested documentation on how to backup/restore MP Web 8.5.2.8 server in case of a failure.
Workaround: n/a

Add that the mig. script is only good for MP 8.5 Audio Only deployments, Open CSCtx69363

Symptom: Add that migration script is only good for MP 8.5 Audio only deployments when migrating from MP Express in the documentation. When attempting to run the script it states this when attempting to run the script. http://www.cisco.com/en/US/docs/voice_ip_comm/meetingplace/8_5/english/admin istration/migrating_mpe.html The migration matrix has this info, but the link above needs to have something in the area where the script syntax, that when migrating from MPE to MP 8.5 it has to be an Audio Only Deployment. If it is a WebEx Scheduling deployment they will need to migrate using the MPtoWebEx CSV Converter
Conditions: Add that migration script is only good for MP 8.5 Audio only deployments when migrating from MP Express in the documentation. When attempting to run the script it states this when attempting to run the script. http://www.cisco.com/en/US/docs/voice_ip_comm/meetingplace/8_5/english/admin istration/migrating_mpe.html The migration matrix has this info, but the link above needs to have something in the area where the script syntax, that when migrating from MPE to MP 8.5 it has to be an Audio Only Deployment. If it is a WebEx Scheduling deployment they will need to migrate using the MPtoWebEx CSV Converter
Workaround: Stop migration and use the MPtoWebEx CSV Converter

Rescheduling meeting via conf manager removes all meeting occurances, Fixed CSCtx27417

Symptom: Rescheduling a reoccurring meeting in conference manager that was scheduled by outlook causes the meeting to be deleted.
Conditions: Meeting was scheduled by outlook.
Workaround: use the outlook plugin or web scheduling to edit meetings.

CiCM crash due to exception received from CPMCP, module = 36, Fixed CSCtt20107

Symptom: During system usage: CiCM crashed due exception received from CPMCP: MAJ 0x70041 Restarting due to software module failure, module = 36 The following is seen many times leading up to the reboot: "0.0.0.0": %CP-4-EX_TBLTIMEOUT: 0x180431: 0/3, "cpmcp_tbllock.cc", 168 (0, 0, 0, 0) CPMCP Timeout on table entry lock Then reboot occurs: "0.0.0.0": %SIM-4-EX_TIMOUT: 0x70024: 0/2, "sipoll.cc", 186 (0x24, 0, 0, 0xdeadbeef) Module timed out on 'are you there' query, class=36 "0.0.0.0": %SIM-4-OK: 0x0: 0/2, "sipoll.cc", 194 (0x24, 0x17b4, 0x3, 0) "0.0.0.0": %SIM-1-EX_REBOOT: 0x70041: 0/2, "siupdown.cc", 257 (0x24, 0, 0, 0) Restarting due to software module failure, module = 36 Additionally: - %CSA-2-EVENT_BO_SIGNAL_MONITOR: %[PID=4647][component=CiscoSecurityAgent] : The process '/opt/cisco/meetingplace/application/versions/8.0.1.3/bin/cpmcp' (as user mpxadmin(59699) group mpx(59698)) has been terminated by signal 11 This may be a sign of an unsuccessful buffer overflow attack attempt. If it occurs repeatedly in a short time period, further investigation of system activity is recommended. [rule 395] - %CSA-2-EVENT_BO_SIGNAL_MONITOR: %[PID=4647][component=CiscoSecurityAgent] : The process '/opt/cisco/meetingplace/application/versions/8.0.1.3/bin/cicm' (as user mpxadmin(59699) group mpx(59698)) has been terminated by signal 6 This may be a sign of an unsuccessful buffer overflow attack attempt. If it occurs repeatedly in a short time period, further investigation of system activity is recommended. [rule 395] - shutdown: shutting down for system reboot
Conditions: -MP 8 running Express Media Server, calls active on MeetingPlace

ConfSchd dumped core and causes system restart., Fixed CSCtx35205

Symptom: .ConfSchd crash backtrace shows that an attempt to access a zero pointer (pg_ptr in frame #0 below) was made, leading to the crash. (gdb) bt #0 0x11ac62 in dio_unhash (pg_ptr=0x0, task=0x51d4a8) at dio.c:1765 #1 0x11ad6e in dio_clrpage (pg_ptr=0x0, task=0x51d4a8) at dio.c:1806 #2 0x13fa95 in o_update (task=0x51d4a8) at ovfcns.c:667 #3 0x1246c4 in dt_trend (task=0x51d4a8) at trxfcns.c:168 #4 0x108135 in TransAction::End (this=0x2fab4120, L1=@0x2fab4100) at ../ominc/rdmtask.hpp:265 #5 0x3299d in C_ConfRec::UnSchedule (this=0x3084afec, UserID=1, fDoNotifications=0, fThisOneOnly=1) at csconfrec.cc:17732 #6 0xa57ad in CSApplicationMain () at csapmain.cc:1500 #7 0x190933 in __runnit ()
Conditions: N/A
Workaround: N/A

Need capability to increase recording retention from 38 days to 60 days, Fixed CSCtw67258

Symptom: Recording retention is 38 days max.
Conditions: 7.1
Workaround: None

MPOL install fails on native Spanish Windows 7 and Outlook, Fixed CSCto60977

Symptom and Conditions: When installing the MeetingPlace Plug-in on a native Spanish version of MS Office Outlook 2007 on native Spanish Windows 7 32-bit, the install fails with the following error message: "Setup incurred an error during copying the form file 0x80070003" As this is on a spanish system, the actual error seen is: "El programa de instalacin encontr un error al copiar el archivo de formulario 0x80070003."
Workaround: Current workaround is to install this addin using native English Microsoft Office 2007 with Spanish language packs.

MeetingPlace Restart due to software module failure, module = 5, Fixed CSCtr86190

Symptom: ConfSched module crashes and MeetingPlace Application Server restarts due to software module failure, module = 5 %SIM-1-EX_REBOOT: 0x70041: 0/2, "siupdown.cc", 253 (0x5, 0, 0, 0) Restarting due to software module failure, module = 5
Conditions: The crash happens while processing IMC_QUERYPOTPART in GetPartList function
Workaround: na

for installing MP 8.5.2 with IMM installation fails, Fixed CSCtx37495

Symptom: When installing MP 8.5.2 on MCS-7845-I3-RC2 using IMM (IBM Management Module ) it fails with the following error "The platform you are installing on is unsupported."
Conditions: using IBM IMM for the installation
Workaround: with the physical DVD, not using IMM . This worked successfully at the first attempt.

MeetingPlace 8.5.2 invalid syntax for file /etc/sysctl.conf, Fixed CSCtx30204

Symptom: In MeetingPlace 8.5.2, the syntax in file /etc/sysctl.conf is invalid. The /var/log/messages shows: Jan 10 17:13:31 mp sysctl: warning: /etc/sysctl.conf(47): invalid syntax, continuing... Jan 10 17:13:31 mp sysctl: warning: /etc/sysctl.conf(51): invalid syntax, continuing... If you open the file, you can see the lines for the comments have line wrapped at 80 characters. For example a line now starts with "duce number of connections in TIME_WAIT state"
Conditions: MeetingPlace 8.5.2. The file was correct in 8.5.1.
Workaround: na

Include TSP reset information in MP documentation., Fixed CSCtw75434

Symptom: MeetingPlace does not contain documentation for the WebEx TSP reset procedure
Conditions: MeetingPlace with WebEx integration
Workaround:

Ring fast busy when dialing into system due to possible memory leak, Open CSCtx69347

Symptom: Ring fast busy when dialing into MP 8.5.
Conditions: CCA SIP log contains the following errors: 01/27/12 16:41:38.56 ERROR - RA - RA_Alloc - (raH=0x0xb61e1024(GeneralPool),ElementPtr=0x0xace884)=-2: No more elements are available 01/27/12 16:41:38.56 ERROR - RPOOL - RPOOL_GetPage - (pool=0x0xb61e1010,size=0,*newRpoolElem=0x(nil))=-2, failed to allocate (GeneralPool) 01/27/12 16:41:38.56 ERROR - TRANSMITTER - TransmitterInitialize - Failed to allocate page for the transmitter (rv=0) 01/27/12 16:41:38.56 ERROR - TRANSMITTER - TransmitterMgrCreateTransmitter - Failed to initialize the transmitter (rv=-2) 01/27/12 16:41:38.56 ERROR - TRANSMITTER - RvSipTransmitterMgrCreateTransmitter - Failed, TransmitterMgr failed to create a new transmitter (rv = -2) 01/27/12 16:41:38.56 ERROR - TRANSACTION - TransactionTransportSendOutofContextMsg - TransactionMgr 0x0x93a1d18:Failed to create transmitter (rv=-2
Workaround: Reboot the server.

Meeting name/subject with em dash ? + 17 or more characters errors out., CSCtx81879

Symptom: Meeting name/subject with em dash + 17 or more characters errors out. If it is a normal dash - it works fine and simply truncates the meeting name/subject. For some reason, MPOL does not like the em dash character.
Conditions: Meeting name/subject with em dash + 17 or more characters errors out. If it is a normal dash - it works fine and simply truncates the meeting name/subject. For some reason, MPOL does not like the em dash character.
Workaround: Substitute the em dash with a normal dash -.

Cannot schedule form MP 6.1 outlook plug-in, Fixed CSCtx26403

CU installed HF 6.1.9.5 on 01/08/2012, but after couple of hours (maybe 24) around 14:00 PM they faced issue which don't allow to schedule meeting from Outlook plug-in. They saw this error messages: Starting form morning around 8:00AM there is a lot of errors in LJ logs: Mon Jan 09 07:56:00 2012 MPAgent (0x16C0) Debug: GetData: u_u=ehin Mon Jan 09 07:56:00 2012 MPAgent (0x16C0) Debug: Going to add attendee 1: ehin Mon Jan 09 07:56:00 2012 MPAgent (0x16C0) SQL: 0 0 ms select UserID from ProfileSystem where GUIDSystemID = '270F1C7C-6445-4752-ADD4-50A1A994FD96' and GUIDUserID = 'BDDC2513-CFAF-4637-9932-7E7F2D33209E' Mon Jan 09 07:56:00 2012 MPAgent (0x16C0) Debug: AddAttendee fNotFarSiteHost = 0 allowFlag=20, confType=0 user.ConfType=0 Mon Jan 09 07:56:00 2012 MPAgent (0x16C0) Debug: GetData: AddBookList='catherine.gratton@scd.desjardins.com' Mon Jan 09 07:56:00 2012 MPAgent (0x16C0) Debug: Retrieved listed person 'catherine.gratton@scd.desjardins.com' Mon Jan 09 07:56:00 2012 MPAgent (0x16C0) Debug: GetData: P_InviteGuest=No Mon Jan 09 07:56:00 2012 MPAgent (0x16C0) Error: WorkProc: Caught exception 0xC0000005 Mon Jan 09 07:56:00 2012 MPAgent (0x16C0) Error: Error processing event on pipe!!!! Arround 14:00 time started: Cannot unlock session message Line 55682: Mon Jan 09 13:49:35 2012 MPAgent (0x1678) Debug: Cannot unlock session 2117 because no locking thread ID Line 112788: Mon Jan 09 13:53:44 2012 MPAgent (0x1600) Debug: Cannot unlock session 2140 because no locking thread ID Line 113055: Mon Jan 09 13:53:45 2012 MPAgent (0x16DC) Debug: Cannot unlock session 2157 because no locking thread ID .... Line 397397: Mon Jan 09 14:14:59 2012 MPAgent (0x1754) Debug: Cannot unlock session 2120 because no locking thread ID Line 259733: Mon Jan 09 14:04:09 2012 MPAgent (0x1668) Debug: Work proc 37 processing event on pipe 29800 Line 259734: Mon Jan 09 14:04:09 2012 MPAgent (0x1668) Warning: UniqueValue<256> ran out of space in ParseCGI! Line 259736: Mon Jan 09 14:04:09 2012 MPAgent (0x1668) Debug: GetData: FormType=GetMeeting Line 259737: Mon Jan 09 14:04:09 2012 MPAgent (0x1668) Debug: GetData: G_UserAgent=MeetingPlace for Outlook Line 259738: Mon Jan 09 14:04:09 2012 MPAgent (0x1668) Debug: GetData: FormType=GetMeeting Line 259739: Mon Jan 09 14:04:09 2012 MPAgent (0x1668) Debug: GetData: STpl=MPOLGetSession.htm Line 259740: Mon Jan 09 14:04:09 2012 MPAgent (0x1668) Debug: GetData: FTpl=MPOLError.htm Line 259741: Mon Jan 09 14:04:09 2012 MPAgent (0x1668) Debug: GetData: FormType=GetMeeting Line 259742: Mon Jan 09 14:04:09 2012 MPAgent (0x1668) Debug: GetData: FormType=GetMeeting Line 259743: Mon Jan 09 14:04:09 2012 MPAgent (0x1668) Debug: GetData: U_U=dbush Line 259744: Mon Jan 09 14:04:09 2012 MPAgent (0x1668) Debug: GetData: U_LoginTime=1326146499 Line 259745: Mon Jan 09 14:04:09 2012 MPAgent (0x1668) Debug: GetData: U_Checksum=efdaab8b004b7fca3b360be38024d8b5 Line 259746: Mon Jan 09 14:04:09 2012 MPAgent (0x1668) Debug: GetData: U_Checksum=efdaab8b004b7fca3b360be38024d8b5 Line 259747: Mon Jan 09 14:04:09 2012 MPAgent (0x1668) Debug: GetData: U_LoginTime=1326146499 Line 259748: Mon Jan 09 14:04:09 2012 MPAgent (0x1668) Debug: GetData: U_U=dbush Line 259929: Mon Jan 09 14:04:10 2012 MPAgent (0x1668) SQL: 0 0 ms if exists (select String from StringsCustom where ID = 1022902 and Language = 1033) select String from StringsCustom where ID = 1022902 and Language = 1033 else select String from Strings where ID = 1022902 and Language = 1033 Line 259930: Mon Jan 09 14:04:10 2012 MPAgent (0x1668) Debug: GetData: FTpl=MPOLError.htm Line 259933: Mon Jan 09 14:04:10 2012 MPAgent (0x1668) Information: User 3, Session 2020, Pipe 29800, Took 1453 ms, Template MPOLError.htm, GetMeeting done: err 22902 Line 259935: Mon Jan 09 14:04:10 2012 MPAgent (0x1668) Debug: Cannot unlock session 2020 because no locking thread ID CU restarted services and after that issue are not currently present on system. They can use outlook for scheduling after restarting services. During all this period scheduling from MP web worked fine.

MP for Outlook - Notifications show as MST for Arizona Time Zone, Fixed CSCtq91956

Symptom: Notfications do not take into account that Arizona although in MST, is not different than other MST states. Notifications show MST and should refelct Arizona to differentiate itself form other MST states and thier time. The Notification works properly form the web.
Conditions: To make sure we are all on the same page, when you scheduled a meeting, it showed the correct time, but stated Mountain Standard Time, even though the user is in the Arizona group and the America/Phoenix time zone. That is good. Now to clear up the time zone issue. Arizona doesn't follow day light savings time, therefore, for half the year Arizona follows MST-7 and is off from the system time EST-5, by two hours. During day light savings time Arizona if off from the system time by three hours. So yes, Arizona is in the Mountain Standard Time, we all know that, but they do not follow DST, therefore need to be in their own group. And that group is called Arizona. The MeetingPlace 7.0 system is aware of this, that is why the time is correct on the templates. The problem is, that there is an Arizona group for a reason and that reason is to segregate Arizona into its own time zone in order not to confuse others who truly live in the MST time zone and follow day light savings time. Finally, and most importantly, we have seven MeetingPlace systems, five being version 6.0, all of which show the correct time and time zone, Arizona. So having our newest systems showing MST when the users reside in Arizona is very confusing.
Workaround: Use MP Web to Schedule Meetings.

Add ability to specify and manage SMTP mail handler settings., Open CSCtx51862

Symptom: Add ability to specify and manage SMTP mail handler settings. Add ability to specify and manage SMTP mail handler settings used for Backup archive notifications.
Conditions:
Workaround:

Unable to add custom time zone filters in MP7 MR2, Fixed CSCtn15015

Symptom: Under Administration Center> User Configuration> Directory Services> Directory Service Filters for Time Zones users are not able to edit or delete the pre-configured timezones nor add new custom timezones that conflict with pre-configured ones. This Feature was available in MP7 MR1, and is now removed in MP7 MR2.
Conditions: Meetingplace 7 MR2
Workaround: N/A at this time.

Resheduling a reoccuring meeting causes invalid email to be set, CSCtx71094

Symptom: When rescheduling a meeting from conference manager, the following error is seen, "A valid email address has to be specified for the user".
Conditions: MeetingPlace 7.1 Conference Manager
Workaround: n/a

MeetingPlace 6.x Audio server - needs to get the TimeZone changes update, Fixed CSCts99497

Symptom: Since this year, multiple countries are making changes to their TimeZone and DST times (for example, Russia is currently on a DST time and will not revert to non-DST time in October)
Conditions: All the systems setup in the geographical regions affected by the TimeZone changes will be affected.
Workaround: n/a

MeetingPlace Automatic Gain Control introducing high gain, Terminated CSCtx48822

Symptom: MeetingPlace Automatic Gain Control introduces added gain on calls with already high gain above the configured AGC target level. When audio incoming to MeetingPlace is above the AGC target level, and MeetingPlace adds further gain, this can cause the audio levels to spike and sound distorted. The expected result with Automatic Gain Control enabled would be for these calls with high audio levels would be quieter and not louder. When Automatic Gain Control is disabled, there is no added gain.
Conditions: Automatic Gain Control is enabled and AGC target level (dBm) set to default level of -18. Configured under System Configuration, Call Configuration, and Media Parameters. This is for MeetingPlace 8.5 with Express Media Server.
Workaround: Disable Automatic Gain Control

When outdialing from MP6.0 MR5 meeting console, '*' is removed from DTMF, Terminated CSCtd23953

Symptom: When out dialing from Meeting console of MP 6.0 MR5, special characters, * and #, are removed by Breeze presenter. If you dial out from MP Web page, it send * or # as part of DTMF, but Breeze presenter in MR5 does not send * and # to audio server. It sends only numbers.
Conditions:
Workaround: Dial out from MP Web gage.
Further Problem Description:

Callers getting fast busy when calling into MeetingPlace., CSCtu22681

Symptom: Callers getting fast busy when calling into MeetingPlace. CCA event Log: 11/03 13:02:24.87 WARN cca_call.cc:2039 [DN=0674839788,ID=349,L=2000]SIP: MP Resp. Msg=3 CPerr=37 SeqNum=0x15D Cicm send request to Guro module and gets BgP1 Error GetIpPort, Response=37 message: 11/03 13:02:24.87 L -1 SQ GS STARTCALL [00003098] 11/03 13:02:24.87 L -1 DEBUG receive cicm_rqstcip.cc:452 11/03 13:02:24.87 L -1 DEBUG handleStar cicm_rqstcip.cc:349 11/03 13:02:24.87 L 0 RR GS STARTCALL [00003098] 11/03 13:02:24.87 L 0 CRIT BgP1 Error GetIpPort, Response=37 Mixer Logs (GYRO): 11/03/2011 13:02:24.874 processStartCallMsg: Entered, TS=13:02:24, callType=0x0, DN=0674839788 11/03/2011 13:02:24.874 openChan:no more channel resource:max. chn:120 11/03/2011 13:02:24.874 processStartCallMsg: chanID=65535, exceeds table max11/03/2011 13:02:24.874 processStartCallMsg:7150: msgID=288, seqNo=1428950042,len=580, localRTPPort=0,localIP=0x0 11/03/2011 13:02:24.874 processStartCallMsg:7156: localRTCPPort=0,pt=0,mute=0,vad=0,numcodecs=0,rc=10000025 11/03/2011 13:02:24.874 logFailRec: Mixer error logged at line=7165. msgID=0x120, rc=0x10000025 11/03/2011 13:02:24.874 processStartCallMsg:Error: open channel failed, chnID=65535, rc=0x10000025 Looking in the logs it seems that reject of calls are made by gyro module (audio -mixer): After that CCA module rejects this call with SIP 480. It means that system reached this number of channel and then start to rejects until number become less of it. That why this happen intermittent.
Conditions: Callers getting fast busy when calling into MeetingPlace. CCA event Log: 11/03 13:02:24.87 WARN cca_call.cc:2039 [DN=0674839788,ID=349,L=2000]SIP: MP Resp. Msg=3 CPerr=37 SeqNum=0x15D Cicm send request to Guro module and gets BgP1 Error GetIpPort, Response=37 message: 11/03 13:02:24.87 L -1 SQ GS STARTCALL [00003098] 11/03 13:02:24.87 L -1 DEBUG receive cicm_rqstcip.cc:452 11/03 13:02:24.87 L -1 DEBUG handleStar cicm_rqstcip.cc:349 11/03 13:02:24.87 L 0 RR GS STARTCALL [00003098] 11/03 13:02:24.87 L 0 CRIT BgP1 Error GetIpPort, Response=37 Mixer Logs (GYRO): 11/03/2011 13:02:24.874 processStartCallMsg: Entered, TS=13:02:24, callType=0x0, DN=0674839788 11/03/2011 13:02:24.874 openChan:no more channel resource:max. chn:120 11/03/2011 13:02:24.874 processStartCallMsg: chanID=65535, exceeds table max11/03/2011 13:02:24.874 processStartCallMsg:7150: msgID=288, seqNo=1428950042,len=580, localRTPPort=0,localIP=0x0 11/03/2011 13:02:24.874 processStartCallMsg:7156: localRTCPPort=0,pt=0,mute=0,vad=0,numcodecs=0,rc=10000025 11/03/2011 13:02:24.874 logFailRec: Mixer error logged at line=7165. msgID=0x120, rc=0x10000025 11/03/2011 13:02:24.874 processStartCallMsg:Error: open channel failed, chnID=65535, rc=0x10000025 Looking in the logs it seems that reject of calls are made by gyro module (audio -mixer): After that CCA module rejects this call with SIP 480. It means that system reached this number of channel and then start to rejects until number become less of it. That why this happen intermittent.
Workaround: None

CDPD process fails to start on Application Server, Fixed CSCtj25614

Symptom: MP 8 cdpd process does not start: 09/28/2010 10:25:53.800 CDP Daemon| setup_cdp_socket() socket: Address family not supported by protocol | 09/28/2010 10:25:53.801 CDP Daemon| cdpd_start() CDP socket setup failed, exiting. |
Conditions: MP 8
Workaround: no workaround, no noticeable impact

Correct Figure in Documentation for Maximum Nodes in a Region, Fixed CSCtx24916

Symptom: Figure 6 within the Planning a Multinode Deployment documentation for MeetingPlace 8.5 shows 2 Regions with 8 Nodes in each of the 2 Regions: http://docwiki.cisco.com/wiki/Cisco_Unified_MeetingPlace_Release_8.5_--_Planning_a_Multinode_Deployment#Figure_6:_Large-Scale_System_with_Multiple_Regions However this is incorrect, since there is a maximum of 4 Nodes that can be in 1 Region. This is documented in the same documentation above: http://docwiki.cisco.com/wiki/Cisco_Unified_MeetingPlace_Release_8.5_--_Planning_a_Multinode_Deployment#About_Conferencing_Nodes "Maximum of four nodes per region".
Conditions: MeetingPlace 8.5
Workaround: na

MPWeb SQL exception leads to MFC lib to crash, Fixed CSCtw95652

Symptom: MP Agent is not responsive but the server/service is not crashed either. It does not response to any MP Web meeting request, and Outlook scheduling session will just hang there forever.
Conditions: The MP Agent is not responsive because there is a corruption of MFC's global variable _afxDbState while processing database connections. Performed RCA has shown that particular MeetingPlace error object is located very closely to MFC's _afxDbState object --> when particular minor errors are received from audio-server side, such as "user not found", at one point error objects's member-strings are going to be filled with peoper error-message.
Workaround: No workaround

Audio Server unresponsive due to database lock, Fixed CSCto64986

Symptom: MeetingPlace system did not answer audio calls for several meetings
Conditions: Database lock showed 04/01 14:46:33 WARN 0x200ff 0/5, "csconfrec.cc", 17589 (0x16d, 0x4d961d89, 0x4d961d89, 0x44b5) Lock held for 365 seconds. Logs repeating in the errorlog: 04/01 14:41:15 WARN 0x0 0/9, "dbcurr.cc", 231 (0x52455, 0xb, 0x2e7064ff, 0) 04/01 14:41:15 WARN 0x52455 0/9, "dbtasks.cc", 685 (0x52455, 0x2e7064ff, 0x16000005, 0x2e7064ff) DB server unable to put currency, status 336981, dbn 779117823 04/01 14:41:15 WARN 0x0 0/9, "db.cc", 814 (0, 0x9, 0xff, 0x130d0626) 04/01 14:41:25 INFO 0x52455 0/9, "dbcurr.cc", 193 (0x5, 0xb, 0xc1f88, 0x370056cc) DB server unable to put currency, status 5, dbn 11 04/01 14:41:25 WARN 0x0 0/9, "dbcurr.cc", 231 (0x52455, 0xb, 0x370056cc, 0) 04/01 14:41:25 WARN 0x52455 0/9, "dbtasks.cc", 685 (0x52455, 0x370056cc, 0x1300001f, 0x370056cc) DB server unable to put currency, status 336981, dbn 922769100
Workaround: na

Microsoft Security Updates are not included in MeetingPlace Windows OS, Fixed CSCtu36266

Symptoms: Cisco Meeting place includes a version of Microsoft Windows that is affected by the vulnerabilities identified by the following Common Vulnerability and Exposures (CVE) IDs: MS11-086 / CVE-2011-2014 - Important Vulnerability in Active Directory Could Allow Elevation of Privilege (2630837) MS11-080 / CVE-2011-2005 - Important Vulnerability in Ancillary Function Driver Could Allow Elevation of Privilege (2592799) MS11-081 / CVE-2011-1993, CVE-2011-1995, CVE-2011-1996, CVE-2011-1997, CVE-2011-1998, CVE-2011-1999, CVE-2011-2000, and CVE-2011-2001 - Critical Cumulative Security Update for Internet Explorer (2586448) MS11-078 / CVE-2011-1253 - Critical Vulnerability in .NET Framework and Microsoft Silverlight Could Allow Remote Code Execution (2604930) MS11-071 / CVE-2011-1991 - Important Vulnerability in Windows Components Could Allow Remote Code Execution (2570947) MS11-065 / CVE-2011-1968 - Important Vulnerability in Remote Desktop Protocol Could Allow Denial of Service (2570222) MS11-063 / CVE-2011-1967 - Important Vulnerability in Windows Client/Server Run-time Subsystem Could Allow Elevation of Privilege (2567680) MS11-077 / CVE-2011-1985, CVE-2011-2002, CVE-2011-2003, and CVE-2011-2011 - Important Vulnerabilities in Windows Kernel-Mode Drivers Could Allow Remote Code Execution (2567053) MS11-062 / CVE-2011-1974 - Important Vulnerability in Remote Access Service NDISTAPI Driver Could Allow Elevation of Privilege (2566454) This bug was opened to address the potential impact on this product.
Conditions: Device with default configuration.
Workaround: Not currently available.
Further Problem Description: Additional details about the vulnerabilities listed above can be found at http://cve.mitre.org/cve/cve.html PSIRT Evaluation: The Cisco PSIRT has assigned this bug the following CVSS version 2 score. The Base and Temporal CVSS scores as of the time of evaluation are 9.3/6.9: https://intellishield.cisco.com/security/alertmanager/cvssCalculator.do?dispatch=1&version=2&vector=AV:N/AC:M/Au:N/C:C/I:C/A:C/E:U/RL:OF/RC:C The Cisco PSIRT has assigned this score based on information obtained from multiple sources. This includes the CVSS score assigned by the third-party vendor when available. The CVSS score assigned may not reflect the actual impact on the Cisco Product. CVE ID CVE-2011-2014, CVE-2011-2005, CVE-2011-1993, CVE-2011-1995, CVE-2011-1996, CVE-2011-1997, CVE-2011-1998, CVE-2011-1999, CVE-2011-2000, CVE-2011-2001, CVE-2011-1253, CVE-2011-1991, CVE-2011-1968, CVE-2011-1967, CVE-2011-1985, CVE-2011-2002, CVE-2011-2003, CVE-2011-2011, CVE-2011-1974 have been assigned to document this issue. Additional information on Cisco's security vulnerability policy can be found at the following URL: http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

Port SRU Not Released, Fixed CSCtx52066

Symptom: SRUs are not released from the system. A system with no active calls will still show SRUs that are still in use
Conditions: MeetingPlace 8.5.2.8
Workaround: Restarting MP services will release in-use SRUs

Cannot call into MP 8.0 MR1 when this configuration is on Media Resource, Fixed CSCtx51963

Symptom: Cannot call into MP 8.0 MR1 when this configuration is on Media Resource Page
Conditions: MeetingPlace 8.0.2.4 with EMS Type of media server Express Media Server Hardware Media Server** Total system resource units (SRUs) 1089 Remaining SRUs for high-end audio and video 0 Audio licensed ports 100 Audio available ports Video licensed ports 100 Video available ports Scheduled Audio and Video Settings Scheduled audio ports Enable scheduled G.729 or G.722 Scheduled video ports Audio floater ports (0 - 50) Audio overbook ports (0 - 100) Ad-Hoc Audio and Video Settings Ad-hoc audio ports ** change Enable ad-hoc G.729 or G.722 ** Enable ad-hoc video ** Ad-hoc video ports Ad-hoc video mode ** Ad-hoc video minimum bit rate (kbps) ** Ad-hoc video maximum bit rate (kbps) ** Note that same configuration worked in MP8.0.
Workaround: - Disable G.729 & G.722 for ad-hoc meetings or disable ad-hoc meetings at all. - Use MP 8.0 instead of 8.0.2.4

MPOL6.1 incorrectly displays meeting conflict time in GMT on mouse hover, Fixed CSCtx66384

Symptom: -On the outlook plugin for MP 6.1, when attempting to view a meeting conflict by clicking the "check availability" button, the hover functionality shows the date in GMT and not in the local timezone. -After clicking on the conflict, the window that appears with details of the conflict shows "Msg:[22870] No conflicts detected for this new meeting"
Conditions: MP 6.1 Outlook Integration
Workaround: N/A

MP issue with in/out SIP messages., Fixed CSCtg18529

Symptom:Conditions: Workaround:Re start MP app server and reset SIP trunk on CUCM.

MP8 W/ Software Media Server and 2 Languages breaks prompt., Fixed CSCtj56318
Symptom: After user dial-in and hear "Welcome to MeetingPlace", they will get silence during menu options.
Conditions: Enabled two Languages: 1st English(UK) 2nd English(US)
Workaround: Keep one language only.

Generate SNMP trap when down TSP connection is reestablished, Open CSCtx80930
Symptom: MP should have an SNMP trap to show when a failed TSP connection is reestablished. This will allow a system administrator to negate a trap sent by MeetingPlace showing that the TSP connection is down.
Conditions: MP 8.5(2.8) with WebEx integration
Workaround:

Internal Error seen in ExLog, Fixed CSCtx84104
Symptom: The following is seen within the Exlog: %CS-4-EX_UTIL_INTERNAL_ERROR: 0x220008: 0/5, "csconfrec.cc", 31482 (0x1421, 0x8a62, 0, 0) Internal error %CS-4-EX_UTIL_INTERNAL_ERROR: 0x220008: 0/5, "csconfrec.cc", 31482 (0x1421, 0x8a6d, 0, 0) Internal error
Conditions: Audio conferences are in use, in particular, during the starting phase of the audio portion of a conference
Workaround: None known

Incorrect recorded name : mcpCacheFileRequest, Fixed CSCtj21508
Symptom: User calls in to MP and records a new profile name ("recorded name"). He calls in again and checks recorded name. On some occasions it still plays old recorded name.
Conditions: More than one audio blades
Workaround: None.

TSP ip addresses not written to DB in Type 1 systems, Fixed CSCtq11285
Symptom: TSP IP addresses do not show up in the WebEx configuration page in admin web.
Conditions: Type 1 system.
Workaround: The WebEx adapter should be able to download the ip addresses when it starts up and connect to the TSP servers. It is possible to extract the ip addresses from the WebEx adapter logs and write them into the database manually.

Outdialed user can answer the call, after call ended on Webex mtg room, Open CSCtl71100
Symptom: After host, who outdial some phone number ends the call, the call is actually not ended and user can answer it and join the mtg room.
Conditions:
Workaround:

MP 7.1 prompt playback is inconsistent when scheduled by french profile, Open CSCtx89491
Symptom: Prompt playback is inconsistent when profile language of scheduler is french.
Conditions: Conference server 7.1.1.1022
Workaround N/A

USR_JOIN event provides incorrect values, Terminated CSCtx48756
Symptom:When using the API to subscribe to events the User ID is always the same ID no matter who joins/leaves the events. The User ID should be the ID of the person who leaves/joins the event.
Conditions:MP 8.5.2. Subscribed using subscribeForAllResources
Workaround:None

real time port availability to MP end user( NOT CONF. MANAGER ) gui., Open CSCtx50819
Symptom: Feature request to add real time port availability to MP end user( NOT CONF. MANAGER ) scheduling interface to match what they had on their previous Nortel ( recentkly replaced by MP )conference bridge. See MICB User Guide.pdf for details on competitive product detail,
Conditions: Meetingplace 8.0
Workaround: N/A

MP Web Server Dr Watson: MPAgent Crash, Open CSCtx42627
Symptom: MP Web Server Dr Watson: MPAgent Crash. Application exception occurred: App: C:\Program Files\Cisco Systems\MPWeb\DataSvc\MPAgent.exe (pid=7540) When: 11/24/2011 @ 12:17:22.804 Exception number: 80000003 (hardcoded breakpoint)
Conditions: WebPub:MPAgent v6.1.9.2
Workaround:

No tone is heard after system prompts to record profile name, CSCtq49690
Symptom: No tone is heard after system prompts to record profile name for a user who has not recorded a profile name after starting up their reservationless meeting over the TUI.
Conditions: Steps to reproduce: Create a new user on a MP 8.0.1.3 Type-II Application Server with Reservationless meeting capabilities. Call into the MP System and enter your profile number of the newly created profile. Press 2 to start the meeting. Enter PIN and # The system will prompt that you do no have a recorded profile name and to record one after the tone. No tone is played.
Workaround: You can still speak and it will record however users will wait for tone. You also can record your profile name manually and start the reservationless meeting by pressing 2 when you first call in.

MP 7.0 MR2, some calls get fast busy intermittantly, Fixed CSCtq04983
Symptom: MPE - MP 7 users get fast busy intermittently
Conditions: MPE - MP 7 users get fast busy intermittently
Workaround: None

8.5 migration: MP sends UDMT: 1 at login causing profile changes., Open CSCtx08385
Symptom: Each time a user logs into the service the following happens. MP sends over all user details in SAML Assertion including last modify time > if last modify time has changed > it kicks off internal WebEx server URL API to update the user account on WebEx page. This is how details stay matched in SSO solution. It looks like MP sends UDMT: 1 every time a login occurs. This API command will cause all session types (WebEx Site Administration > Manage Users > Edit User List > Session Type settings ) to be enabled for that particular user. Even though our internal service is sending the edit user API, the API is built from details provided in SAML Assertion. [--appweb--][http-8080-Processor117] 2011-10-26 09:04:05,138 [INFO ,SAML2SSOUtil 164] SAML2Util will redirect user XXXXXX to WebEx. [--appweb--][http-8080-Processor117] 2011-10-26 09:04:05,139 [INFO ,SAML2SSOUtil 208] Account attributes for pageRedirectSAML2Assertion: [UID: XXXXXX][First name: XXXXXX][Last name: XXXXXX][Email: XXXXXX@XXXXXX.XXXXXX][Time stamp: 1319274624][PrvG: 2][UDMT: 1][TC1: ][Language: 1][MPProfileNumber: 665574][TimeZone: 6][OPhoneLocal: 5555551212]
Conditions: 8.0 Migrated Meetingplace 8.5.2.102 type 2
Workaround: N/A

Change maximum ports per meeting to 1000, Fixed CSCtx52496
Symptom: 7.0.2 MeetingPlace application server had an option to schedule meetings with 1000 ports (Maximum ports per scheduled meeting = 1000) 7.0.3 originally decreased this value to 250, but the limit was raised to 500 with a hotfix for CSCtn65232 Customers request this value to be 1000 as it was on 7.0.2 and want it resolved for 7.0.3 version
Conditions: Mp App server 7.0.3.33
Workaround: n/a

MP8.5 WebEx scheduling - Personal conference meetings not extending, Fixed CSCtu00219
Symptom: MeetingPlace Personal Conference scheduled via WebEx to last longer than Default Meeting length (minutes) will not get extended over the Default meeting length.
Conditions: MP8.5 with WebEx Scheduling
Workaround: - Increase the value for the Default meeting length to be the same as Maximum meeting length

"phone number cannot exceed 16 characters, please ..." is incorrect, Terminated CSCtx55226
Symptom: "phone number cannot exceed 16 characters, please update your profile" It's getting XML adaptor errors when authenticating with phone number longer than 16 characters.
Conditions: Customer originally has MP8.0 WebEx integration with SSO. They were see this issue since beginning. Now it is migrated to MP8.5 and they are still having the same issue.
Workaround: Shorten the length of main phone number to be less than 16 characters.

Cron improperly running on MeetingPlace 8.5.2. Generates mail for root, Fixed CSCtx28072
Symptom: Running the mail command as root in MeetingPlace shows mail regarding a failed Cron job on a daily basis: >U 1 root@meetingplace Sat Nov 19 04:02 25/943 "Cron " U 2 root@meetingplace Sun Nov 20 04:02 25/943 "Cron " U 3 root@meetingplace Mon Nov 21 04:02 25/943 "Cron " U 4 root@meetingplace Tue Nov 22 04:02 25/943 "Cron " The message reads: Message 1: From root@meetingplace Sat Nov 19 04:02:02 2011 Date: Sat, 19 Nov 2011 04:02:01 -0500 From: root@meetingplace (Cron Daemon) To: root@meetingplace Subject: Cron run-parts /etc/cron.daily Content-Type: text/plain; charset=UTF-8 X-Cron-Env: X-Cron-Env: X-Cron-Env: X-Cron-Env: X-Cron-Env: /etc/cron.daily/logrotate: error: /etc/logrotate.conf:9 unknown user '0640'
Conditions: Meetingplace 8.5.2.8
Workaround: n/a

Major alarm on MP server: MAJ 0x3007c Wrong action termination. Action, Fixed CSCsz37784
Symptom: Major alarm on MP server: MAJ 0x3007c Wrong action termination. Extraneous alarm after user hangup, no external symptoms.
Conditions:
Workaround: None.
Further Problem Description:

There is no start tone when recording meeting message, Fixed CSCti88203
Symptom: There is no tone to indicate when user can start to talk into TUI to record a message.
Conditions: Try to record a message via TUI by choosing option #641.
Workaround: After prompt "Please record the meeting message at a tone, when finished press the # key" start to talk into TUI to record a message, when finished press the # key.

Cannot monitor or view meeting in Conference Manager, Fixed CSCtw76232
Symptom: When trying to monitor or view a meeting in Conference Manager, an error pops up "Unexpected Exception" that causes the meeting details to be unviewable.
Conditions: English (US) is not available in the list of languages for that site (server in multinode deployment). 8.5 Webex scheduling Multinode deployment.
Workaround: This occurs when English (US) is not available in the list of languages for that site (server in multinode deployment). To workaround this, add English (US) to the available list in the Edit Node interface in topology management.

Document If Meetings overflow to other Regions, Fixed CSCtx25112
Symptom: In MeetingPlace 8.5 there is a Site parameter called "Allow overflow meetings from other sites". This is specified here: http://www.cisco.com/en/US/docs/voice_ip_comm/meetingplace/8_5/english/administration/admin_center_pg_ref.html The conditions for when a meeting overflows onto another Site is also documented in the same link: The following conditions can cause an overflow: All nodes in a site are used to capacity. All nodes in a site are inactive. A combination of the above two conditions occurs. However this does not specify if an overflow will occur onto a Site within a different Region or not.
Conditions: MeetingPlace 8.5
Workaround: na