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This section provides the information you need to install and configure Cisco Application Editor and a brief introduction to the Cisco Application Editor user interface.
The following topics are described:
This section includes the following topics:
To use the Cisco Application Editor, you need to install Windows 95, Windows 98, Windows NT (Workstation or Server) or Windows 2000 (Server) with Service Pack 4 or later, and a web browser (supported versions).
The Cisco IP IVR software installation process places an installer for the Cisco Application Editor on the application server. You can use a web browser to download this installer and install the Cisco Application Editor on any computer that can access the Application Administration web pages.
Procedure
where servername is the IP address or, if available, Domain Name Service (DNS) name or of your Cisco IP IVR application server.
The system displays Figure 2-1.
Step 2 In the Option column, click the Plug-Ins link.
Step 3 Click here for the Application Editor.
The system displays the Editor page
Step 4 Click directory access configuration file
The system displays the Save As... dialog.
Step 5 Click Save.
Once the download completes, move the ccndir.ini file to the appropriate directory, wfavvid (Program Files\wfavvid\ for Windows 95 or Windows 98;, \Winnt\system32\ccn\ for Windows NT). As part of the install process, this file is populated for you.
Next, you need to install the Cisco Application Editor.
Step 6 On the Download Workflow Editor window, click the installer link.
The system displays the Save As... dialog box.
Step 7 Click Save.
Step 8 Once the download completes, launch Application2.0Editor.exe.
Step 9 At the Welcome prompt, click Next.
Step 10 On the Choose Destination Location dialog box, click Next to accept the default option, C:\program Files\wfavvid.
Step 11 On the Select Components dialog box, accept the default (Application Editor)
If you are integrating your Cisco IP IVR with Cisco ICM, click the ICM Support radio button.
Step 12 On the Select Program Folder dialog, click Next to accept the default option, Applications 2.0.
Step 13 Click Next to start copying the files.
After copying, you see the ccdir.ini window.
Step 14 Either accept the default values or enter your own, then click OK
The pre-populated values reflect the LDAP directory configuration the Cisco IP IVR system to which you are connected. For more information on these settings, see the Cisco IP IVR Installation Guide.
Step 15 Your setup is now complete. Click Finish.
To start the Cisco Application Editor, use the following path:
The system displays The Cisco Application Editor main window, as shown in Figure 2-2.
To display the contents of a folder in the Palette window, click the plus sign (+) to the left of the folder. To display a blank Design window, choose File > New.
This window provides the following features:
The menu bar on the Cisco Application Editor main window provides the following options:
The following paragraphs describe the options available on each of these submenus.
The following table describes the options available on the File menu.
| Option | Description |
|---|---|
Creates a blank designer window and places a Start step on the new Designer window. This lets you start a new application. | |
Displays a standard Open window that lets you browse to select and open an existing application (.aef) file. This lets you modify an existing application. | |
Closes the current application. | |
Saves the current application. | |
Opens a standard Save window that lets you enter a filename with an .aef extension, to save your current application. | |
Provides four options:
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Prints a list of the steps in the current application. | |
Provides two tabs:
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The following table describes the options on the Edit menu.
| Option | Description |
|---|---|
Reverses the last operation. | |
Repeats the last operation. | |
Places the currently selected step in the clipboard and removes it from the Designer window. | |
Copies the currently selected step to the clipboard. If the step has multiple outputs, all its outputs and, recursively, the steps within those outputs are included in the copy. | |
Pastes the steps on the clipboard. |
This menu provides the Validate option. This option validates your application to ensure that the order of steps and the definition of the step properties conforms with the general syntax required by the application engine.
The Debug menu provides options that let you test your application on a local or remote Cisco IP Telephony application engine.
Table 2-3 describes the options on the Debug menu.
| Option | Description |
|---|---|
Runs the current application in debug mode. | |
Stops the application and allows you to view or change the current value of variables and step properties before resuming execution. | |
Ends the current application. | |
Skips the currently executing step. | |
Inserts a breakpoint at the currently executing step that will cause the application to halt whenever it runs in debug mode. This does not affect the run time version of the application. | |
Toggles the selected break point on or off. | |
Removes all breakpoints from the application. | |
Prompts for the name and time out of the event-triggered application to be debugged. |
The following table describes the options on the Settings menu.
| Option | Description |
|---|---|
ICM ECC Variable | Allow the administrator to manage Intelligent Contact Manager (ICM) expanded call variables to be used by ICM steps. This option is only used for ICM. |
Table 2-5 describes the options on the Window menu.
| Option | Description |
|---|---|
When you have multiple applications open, this option overlaps each Designer window. | |
When you have multiple applications open, this option reduces the length of each Designer window to fit the available space. | |
When you have multiple applications open, this option reduces the width of each Designer window to fit the available space. |
The following table describes the option on the Help menu.
| Option | Description |
|---|---|
Deploying Cisco IP IVR Applications in online format | |
Information about your version of the Cisco Application Editor |
The Palette pane, partially expanded in Figure 2-3, shows the steps available for developing applications.
The steps are organized in folders, each of which contains a set of related steps. "General Step Reference" describes the steps provided in the General folder. "Cisco IP IVR Step Reference" describes the steps provided in the IVR folder. If you installed the ICM Voice Response Unit (VRU) interface component, you should see an ICM folder, described in "Implementing ICM VRU."
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Note To add a step to your application, drag the icon from the Palette pane and drop it on the step it will follow. The Start step, which is added automatically when you create a new application, provides the starting point to which you can add your first step. |
To change the order of steps in the application, drag the icons from the old location to the new location. To delete a step, select the icon and press the Delete key. To display the properties sheet for a specific step, right-click the icon on the Design window, to display a pop-up menu, as in Figure 2-4.
When you select the Properties option, the system displays a customizer.
Each customizer is a dialog box that lets you modify the step properties, and provides at least three buttons:
In addition, customizers may have multiple tabs and additional buttons that allow you to display and modify various properties within a step.
Once defined, the local variables can be used by any step in your application.
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Note You cannot make variables within an application available to other applications. |
To declare a new variable, click the New Variable icon at the top of the Variable pane. The Edit Variable window appears, illustrated in Figure 2-5.
The following table describes the fields on this dialog box.
| Property | Description |
|---|---|
Name | Name of the variable you want to declare |
Type | Type of variable you want to declare |
Java Type | Fully-qualified class name located using the CLASSPATH on your computer. Note To use this field, you must choose
|
Value | Value of the new variable |
You can create local variables with the following built-in data types:
After you declare your variables, they appear in the Variable window. You can use the modify or delete buttons on this window to make any necessary changes.
Use the Variable pane to declare a variable using the Java classes in your computer's CLASSPATH.
To do this, perform the following steps.
Procedure
Step 2 Type a fully-qualified class name in the Java Class field, for example, 'java.sql.Timestamp.'
The system locates and loads the class from the directories identified by the system CLASSPATH.
Once you successfully declare a variable for a class, you can create instances of the class using the Create Java Object step, and execute methods of the class using the Execute Java Method step.
You can add steps to the Palette for use in your applications. To add steps to the Palette, perform the following steps.
Procedure
Step 2 Type the URL or path to your .jar files in the window that appears next and click OK.
If you don't know the complete path, click Browse, navigate to the directory that contains your .jar file and click Open.
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Note Imported .jar files must contain steps and conform to the Cisco IP IVR specification. |
Related Topics
In addition to local variables, you can define expanded call variables for use with the Cisco Intelligent Contact Manager (ICM).You can define these variables in the Edit ICM Expanded Call Variable window.
Choose Settings > ICM ECC Variable.
To define an expanded call variable, perform the following steps.
Procedure
Step 2 Enter the expanded call variable name as defined in the Cisco ICM configuration.
Step 3 Select the type of expanded call variable (scalar or array).
Step 4 Provide a description of the variable and click OK.
You can write an application to perform calculations on data collected from the caller or other resources. These calculations can greatly increase the effectiveness and ease-of-use of your applications. To do this, you can create formulas called "expressions," and assign them to the steps in your application
For instance, you might want to advise customers calling from a certain area code of a change in services specific to their region. To do this, you would create an expression comparing the ANI data to the area code of the region in question, and only playing the service change announcement if there is a match.
You can enter an expression in the Expression field of any step, or click Expression Editor on a customizer to display the Expression Editor window, as shown in Figure 2-6.
After you type an expression into this window and click OK, the Expression Editor validates the expression syntax. The following operators are allowed (they are listed in order of execution priority):
1. Multiplication (*), Division (/)
2. Addition (+), Subtraction (-)
3. Less Than (<), Greater Than (>), Less Than or Equal (<=), Greater Than or Equal (>=)
4. Equal to (==), Not Equal to (!=)
5. And (&&)
6. Or (||)
7. Concatenation (+)
Table 2-8 shows the operations allowed on different variable types used as the left or right operands of an expression.
| With string on right | With integer on right | With float on right | With Boolean on right |
| String on left | + Concatenate | Not Allowed | Not Allowed | Not Allowed |
| Integer on left | Not Allowed | * Multiplication | * Multiplication | Not Allowed |
| With string on right | With integer on right | With float on right | With Boolean on right |
| Float on left | Not Allowed | * Multiplication | * Multiplication | Not Allowed |
| Boolean on left | Not Allowed | Not Allowed | Not Allowed | && And |
Posted: Fri May 18 17:01:13 PDT 2001
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