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You use the Configuration Manager's User List tool to add users and assign permissions for users to access some or all of the various functions of Cisco ICM WebView software.
When you assign usernames and passwords to Cisco ICM WebView software users, they can use a Web browser to:
See the Cisco ICM WebView software online help for information about using Cisco ICM WebView software.
This section summarizes the hardware and software required for Cisco ICM WebView software.
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Note In order to install the Cisco ICM WebView software product you must be an administrator in the same Cisco ICM software domain where the real-time distributor Admin Workstation resides. |
Confirm that your Admin Workstation:
If you are not sure if your Admin Workstation meets these requirements, contact your Cisco ICM software representative.
If you are upgrading your installation from a previous version of Cisco ICM WebView software, de-install the ChartFX application that was used by the previous version of WebView.
Make sure that you have all of the software listed in Table 1-1 ready to install before you begin enabling Cisco ICM WebView software.
| Third-Party Software | Source |
|---|---|
Microsoft Windows NT Server Option Pack 4.0, including:
Microsoft Windows NT Service Pack 6A | Download from http://www.microsoft.com |
Sun JDK, Release 1.3.1 | Cisco ICM WebView software Third-Party Software CD |
New Atlanta Servlet Exec, Release 3.1 | |
Jaguar CTS, Release 3.5 and 3.6.1 upgrade | |
Microsoft Internet Explorer, Version 5.0 or Netscape Navigator, Version 4.7 |
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Note The Internet Explorer is currently the recommended browser to use. If you use Netscape Navigator, the display can be very slow. In fact, the display of the help contents screen can take so long that you might think there is no contents topic. |
See "Third-Party Software Requirements" earlier in this chapter, for information about Web sites where you can download the browser you prefer.
Follow the download and installation instructions on the web site for the browser you decide to install.
In order for your browser to display real-time report monitoring and script monitoring, you must enable the browser's settings so that with every visit to a real-time report monitoring or script monitoring page, the version of that page in the browser's cache will be compared and updated to any newer version on the Cisco ICM WebView software Admin Workstation. The following information was correct when this document was written, but you can check the online help for your browser to confirm the correct procedure for your browser.
Step 1 In the Internet Explorer window, choose Internet Options on the Tools menu.
Step 2 If necessary, click the General tab to display the General Settings tab page.
Step 3 On the General Settings tab page, in the Temporary Internet Files section, click Settings.
Step 4 In the Settings dialog box, enable the Every visit to the page option, then click OK.
Step 5 Click OK in the Internet Options dialog box.
Step 1 In the Netscape Navigator window, choose Preferences on the Edit menu.
Step 2 In the hierarchy pane on the left side of the Preferences dialog box, click Advanced, then click Cache.
Step 3 In the Cache pane on the right side of the Preferences dialog box, enable the Every time option.
Installing Microsoft Windows NT Option Pack 4.0 provides your AW system with the software that Cisco ICM WebView software requires, including:
The Internet Information Server (IIS) software includes the Web service and FTP server components you need to create an intranet or Internet web site. It also automatically installs the Active Server Pages (ASP) utility.
Use the following procedure to install Internet Information Server IIS Version 4 from the Microsoft Windows NT 4.0 Server Option Pack 4.0.
Step 1 Run the setup.exe file from the Windows NT 4.0 Server Option Pack 4.0.
Step 2 When you are prompted, choose the minimal installation.
Step 3 When prompted, verify where to install the following two required options (Cisco ICM WebView software does not require any of the remaining options, although you can enable them if you want to), and click OK.
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Note Make a note to remember the drive and pathname where the InetPub directory is installed. You will need the drive name and pathname for the New Atlanta Servlet Exec installation later in this process. |
Step 4 The IIS software finishes installing and displays the final dialog box.
Step 5 Click OK to finish the IIS installation.
Step 6 When prompted, click Yes to restart your system.
Use the following procedure to install Service Pack 6A for Windows NT 4.0.
Step 1 Run the Service Pack 6A update.exe file.
Step 2 If this is the first time you are installing Service Pack 6A, when the software prompts you to create an Uninstall Directory, click Yes.
-OR-
If this is not the first time you are installing Service Pack 6A, do not create an Uninstall directory—click No.
Use the WebView Third-Party Software CD for installing:
Run the top level Setup.exe program. This will perform several checks on your system and systematically call the third-party installers for you. The setup program automatically starts and stops the installed services on an as needed basis. So during the installation of the software, there is no need for you to do this.
The following is a summary of the installation procedure. See the README.txt file on the third-party CD for any further information.
Step 1 Run the top-level Setup.exe program. Follow the instructions presented on the screen.
Step 2 Before installing the software, the setup program checks to see if the IIS service is running and displays a web page if it is.
If it is running, click OK at the prompt. If it is not running, you need to exit the setup program and install/start the IIS service first. Then restart Setup.exe.
Step 3 At the prompt, install the Sun JDK 1.3.1 Software.
Accept the default values each dialog box presents.
Step 4 At the prompt, install the New Atlanta Servlet Exec.
Accept the default values each dialog box presents. If there is a previous New Atlanta Servlet Exec installed, the program first uninstalls that. Take the default options.
Step 5 At the prompt, install the Jaguar CTS software.
Accept the default values each dialog box presents, until you are asked if you want to install Jaguar CTS 3.5 as NT Service.
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Note Choose to install Jaguar CTS 3.5 as NT Service. |
Step 6 After the program installs Jaguar CTS3.5, it automatically turns off the Jaguar service before installing the Jaguar 3.6.1 update software. So at the Jaguar installation prompt asking if the Jaguar service is running, respond NO and continue with the installation.
Step 7 At the prompt, choose to install Jaguar CTS 3.6.1 as NT Service.
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Note The Jaguar 3.6.1 update is installed in the Jaguar 3.5 directory. |
After you have installed the Jaguar CTS software, if for some reason, you want to modify the Jaguar properties in the Jaguar Manager for the first time, go to the Jaguar server properties tab (the Java VM tab) and select Javasoft JDK 11.x. See the Sybase Jaguar CTS manual for more information.
Step 1 In the Start menu, select Programs > Sybase > Jaguar CTS > Jaguar Manager. This opens the Sybase Central Java Edition dialog box.
Step 2 In Tools menu of the Sybase Central Java Edition dialog box, select Connect > Jaguar Manager. This opens the Login dialog box.
Step 3 In the Login dialog box:
a. Enter jagadmin in the User Name text box.
b. Enter localhost in the Host Name text box.
c. You can leave the default (9000) in the Port Number text box.
d. Click Connect.
Step 4 In the directory tree box of the Sybase Central Java Edition dialog box, click Jaguar Manager and then the Servers branch.
Step 5 In the Servers column on the right side of the dialog box, right click on Jaguar and in the pop-up menu, select Server Properties.
Step 6 In the Server Properties dialog box, select the Log /Trace tab.
Step 7 In the Log/ Trace tab:
a. Enter the log file size in bytes in the Log File Size in bytes text box; for example: 10000000.
b. Remove the check mark from the Truncate Log on Startup check box.
c. The default log file name is srv.log. You can leave this as it is unless you want to change its name.
d. Click OK.
Step 8 Exit the Sybase Central Java Edition dialog box.
To delete unnecessary Jaguar log files, go to the Jaguar root directory, where they are stored. The default location for this directory is
%JAGUARROOT%\bin.
Posted: Wed Sep 4 23:24:36 PDT 2002
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