| QUESTIONS AND ANSWERS
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| General Questions
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Q:
What is Cisco Feature Navigator?
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A: Cisco Feature Navigator is a web-based application that enables you to quickly
match Cisco IOS Software releases to features to hardware.
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Q:
Who can use Cisco Feature Navigator?
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A:
Cisco Feature Navigator is available to registered Cisco Connection Online (CCO) users.
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Q:
What are the system requirements for using Feature Navigator?
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A:
You need to use a JavaScript-enabled web
browser such as Netscape 3.0 or newer, or Internet Explorer 4.0 or
newer. (Please note that Internet Explorer 3.0 is not supported due
to its limited support of JavaScript.)
To enable JavaScript, follow the instructions provided with your web browser. JavaScript is always enabled in Internet Explorer.
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Q:
How do I access Cisco Feature Navigator?
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A: The Cisco Feature Navigator URL is: www.cisco.com/go/fn
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Q:
Do I need to be a registered Cisco Connection Online (CCO) user to access Cisco Feature Navigator?
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A: Yes.
If you have forgotten or lost your account
information contact the Contact database
administration group.
If you need to establish a CCO account, follow the directions at: www.cisco.com/register
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Q:
Is Cisco Feature Navigator available worldwide?
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A:
Yes.
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Q:
Is there a cost to use Cisco Feature Navigator?
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A: No. The application
is available free of charge to CCO users.
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Q:
What are the benefits of using Cisco Feature Navigator?
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A:
Cisco Feature Navigator enables Cisco staff, partners, and customers to rapidly innovate and operate networks efficiently. A task that previously might have taken hours now could take minutes.
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About Cisco Feature Navigator
Content and Functionality
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Q:
Which Cisco IOS Software releases does
Cisco Feature Navigator support?
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A:
Cisco Feature Navigator currently supports:
- Cisco IOS Software releases 11.2,11.2P,11.3,11.3T,12.0,12.0S,12.0ST,12.0T,12.1,12.1E,12.1T,12.2,12.2T
- Channel Part Numbers
- Currently does not support Special releases, such as, “X”, “Y”, etc.
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Q:
How do I view the complete list of Cisco IOS Software
products supported by Cisco Feature Navigator?
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A:
On the Cisco Feature Navigator Home Page select:
Quickly find which features are in your Cisco IOS release
Click on Cisco IOS Major Release pull-down.
This will display the complete list of Cisco IOS Software
products supported by Cisco Feature Navigator.
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Q:
How do I view all of the Cisco IOS Software products
supported by Cisco Feature Navigator in a given
product family?
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A:
Select these commands on the Cisco Feature Navigator home page:
- Quickly find which Cisco IOS Software
release supports your features
- Click on "I"
- Click on "IP"
- Click on "ADD"
- Click on "Continue"
- Click on Platform Family pull down menu
- Click on product platform
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Q:
Why do some features that are in a Cisco IOS Software release
not show up in the Cisco Feature Navigator?
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A:
Some features might technically be in available in an image,
but for various business reasons like insufficient testing
they are not being publicly marketed in this release.
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Q:
How do I download a software release from
Cisco Feature Navigator?
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A:
You need a Service contract to download the software.
Follow either link to the Software Center from the
Cisco Feature Navigator application home page or the
results page.
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Q:
Can I purchase Cisco IOS Software products through
Cisco Feature Navigator?
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A:
Yes, follow the link from the Cisco Feature Navigator
application home page by clicking on "Buy Cisco IOS".
You will need to write down which Cisco IOS Software
release you want to purchase. The Cisco Feature Navigator
team is working to fully integrate this web-based
application with the Cisco e-commerce applications.
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Q:
How do I get information about a particular
Cisco IOS Software feature?
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A:
If the feature is underlined as a link, click on
the feature.
You can also click on the Description button under
the "Quickly find which Cisco IOS Software
release supports your features" search screen.
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Q:
What can I do to increase the number of matching
products displayed by Cisco Feature Navigator?
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A:
You can select features and click
"Remove". You can also start over by
clicking "Reset".
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Q:
How do I find information on hardware compatibility?
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A:
Hardware information is located
at http://www.cisco.com/cgi-bin/Support/CompNav/Index.pl .
You can also click on the "Software Advisor" button on the Cisco Feature Navigator
home page.
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Q:
Do some software features require particular hardware?
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A:
Some features do require specific hardware to be installed
in the platform. For example, to support Voice features
on the 1700 would require using the 1750 model with Voice
Interface Card(s) installed. Please consult specific
product information for further details.
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Q:
When is a Cisco IOS Software feature license required?
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A:
In some cases, additional value-added functionality
is provided in Cisco IOS Software Images but not
covered by the "base" Cisco IOS Software License.
The right to use these features is offered through
a Feature License. For example, to use NetFlow
Switching on a Cisco 7200 series platform, the
WAN Packet Protocol/Netflow Feature License,
FR-WPP72, is required.
Note: A feature license conveys
the right to use a feature, but it cannot add a
feature to a software release that does not support
it. For example, purchasing a WAN Packet
Protocols/NetFlow license will not upgrade the
software to support NetFlow.
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Q:
What is the memory information displayed
with the Image Info on the Cisco Feature Navigator
results page?
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A:
This is the amount of DRAM and Flash Memory
recommended for the use with that particular image.
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Q:
How can I know the maximum amount of
memory for my product?
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A:
The Cisco Sales Tools Central web site shows the
maximum memory and slot information for many product
families under the "Tech Central"
section at:
www.cisco.com/go/tools
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Q:
Why is there no product code displayed for my Feature Set listing in Cisco Feature Navigator?
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A:
Most Feature Set listing results in CFN will include the Product Code; however some Cisco IOS images may be available as downloads from the Software Center, but may not be orderable through Cisco's ordering processes. In this case, no product code is assigned; older releases or rebuilds are examples where this could be the case.
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Q:
Do Cisco Feature Navigator descriptions
match the product literature?
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A:
Cisco Feature Navigator and product documentation
will come from the same source, beginning with
Release 12.1. This should eliminate future inconsistencies.
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Q:
What Cisco IOS Software releases will be added to
Cisco Feature Navigator?
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A:
It is our intention to add all future Cisco IOS
Software releases. In addition, we are currently
working to add the other major Cisco IOS Software
releases (i.e. CAT IOS).
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Q:
What future enhancements are planned for Cisco
Feature Navigator?
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A:
Based on user feedback, we will continue to improve
and offer more features in this application. We plan
to include other lines of Cisco software releases,
integrate other software and hardware tools and enhance
its feature search capabilities. Also, look for our new
Software comparison functionality, which will allow you
to compare different software images side by side and see
how the features differ.
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Q:
Are there any plans to improve the
Cisco Feature Navigator search function?
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A:
Future releases of Cisco Feature Navigator will include:
- Synonym tables
- The ability to create matches
based on partial search strings
- Boolean operators
- Searches based on configuration commands
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About Cisco Feature Navigator
Customer Support
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Q:
Do I receive the same information from
Cisco Feature Navigator as I would if I called my
Cisco sales representative, Cisco Pre-Sales Helpline,
or Cisco TAC?
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A:
Yes. Cisco Feature Navigator gives you access to the
same databases used by Cisco sales representatives,
Pre-Sales Helpline, and TAC support engineers.
Therefore, the information you receive through this
application is the same and as up to date as you
would receive if you called someone at Cisco.
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Q:
If I still have questions after using
Cisco Feature Navigator, will my customer
representative still be available to help me?
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A:
Absolutely. Cisco Feature Navigator is designed to
enhance, but not to replace, your relationship with
your Cisco representatives.
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About Feature Navigator
'Feedback'
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Q:
How long does it take to get a reply when I
report a problem through the
Cisco Feature Navigator Feedback mechanism?
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A:
You should get a reply within 4 business hours of your request.
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Q:
What does Cisco do with the information
gathered from the Feedback form?
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A:
We use the information from the Feedback forms to
enhance Cisco Feature Navigator, so that it will
better meet your needs. We also use it fix issues
found within the application for either data or
program functions.
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