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TECHNICAL SUPPORT & DOCUMENTATION
TOOLS & UTILITIES
Cisco.com Advanced Search

TOOLS & UTILITIES
Cisco.com Advanced Search


Cisco.com search provides numerous capabilities beyond simple document searches. The new Advanced Search allows for searches within Technical Support & Documentation, News@Cisco content, Networking Professionals Connection Discussion Forums, Software Downloads, as well as various Technical Support tools. In addition, you can also access information from various Technical Support tools directly from the search box on all Cisco.com pages.

Using Advanced Search

Cisco.com Advacned Search is available from all search result pages via the "Advanced Search" link ar the top and bottom of each page or access it directly at http://www.cisco.com/go/advancedsearch/

Find specific information on the Cisco website by using Advanced Search to perform:

  • Document searches
  • Database searches

Narrow your search by:

  • Selecting where to search
  • Specifying the information you are looking for
  • Selecting the type of information you are interested in

Each of these choices are explained in more detail below.

Look in:

Describe where you want to Search. The choices are:

All of Cisco.com Search on any document on Cisco.com based on country and language
Technical Support & Documentation Search on documentation from the Cisco Technical Assistance Center (TAC), and on a library of documentation of Cisco products
Discussion Forums Search the discussion forums on the Networking Professionals Connection site
Software Downloads Search for software or images in downloads (for example: c1600-nosy-mz.121-27.bin)
Technical Support Tools Search the content of various Technical Support tools
News@Cisco Search for the latest news releases regarding Cisco

Find:

There are several ways to search for text. The options are:

with all of the words Returns documents containing all of the words specified (for example "BGP neighbors" will return any document which has both "BGP" and "neighbors"). Note: Common words are ignored by the search engine to increase the performance. If the common word is required to get the results you want, you can include it by putting a "+" plus sign in front of it. For example, to search for information on the modem 'at' commands, use "+at commands"
with the exact phrase Returns documents containing the words that appear together in a particular sequence (for example "code red" will return only documents where those words appear together and in that order)
with at least one of the words When you’re not sure which words are commonly used for a topic, this search returns documents that contain at least one of the words (for example, if you are looking for some information on encryption capabilities, enter "IPsec des" to return all documents about IPSec OR des)
without the words When a word might have meaning with more than one subject, this search returns documents that do not include those words (for example, if you want to find information on Firewalls, but are not interested in the PIX product, you could search for all of the words="Firewall" and without the words= "PIX" to see documents about firewalls that don't contain the word PIX)
Occurrences Allows you to specify results that contain your search phrase:
  • anywhere in the page
  • in the title of the page
  • in the URL of the page

This feature is only available when searching:

  • All of Cisco.com
  • Technical Support & Documentation
  • News@Cisco
Location Allows you to target your search to the content of a specific country and language. Note: this feature is only available when searching "All of Cisco.com."

Technical Support Tools:

To search for data in Cisco Technical Support tools, select one of the following options:

Bug ID Display information about a particular bug ID.
Example: CSCdp94390
TAC Service Request Check the status of a particular case you have opened with TAC.
Example: 600000001
Note: You can only view cases that you have opened.
Error Message Finds explanations for console error-message strings; currently, only Cisco IOS, Catalyst, and PIX error messages are supported.
Example: AAAA-6-ACCTSTART
Command Lookup Finds detailed descriptions for Cisco IOS commands, Catalyst commands, or PIX Firewall commands.
Example: show int
MIB Object Name Searches the collection of MIB objects for object names and descriptions.
Example: security
OID Translates object ID (OID) into object names, or translates object names into OID to receive object details.
Example: 1.3.6.1.2.1.2.2.1.1
Example: interfaces.ifTable.1.1
Accessing Technical Support Tools Directly

Use the Cisco.com Search field on all Cisco.com pages to find information in five Technical Support tools: Error Message Decoder, SNMP Object Navigator, Bug Toolkit, Software Downloads and the TAC Service Request Tool.

Enter one of the following variables to search the appropriate tool:

  • Console error message - results include a link to the Error Message Decoder's analysis of the message. 1
  • SNMP ID, SNMP name, or MIB name - results include a link to the appropriate information in the SNMP Object Navigator.
  • Bug ID - results include a link to that bug in the Bug Toolkit. You'll find this link in a section called "Do you want to search Bug Toolkit for:" 2
  • TAC service request number - results include a link to the service request in the TAC Service Request Tool. You'll find this link in a section called "Do you want to search TAC Service Request tool for:" 2
  • Software image name - results include a link to the Downloads search for the image. You'll find this link in a section called "Do you want to search Software Downloads for:" 2
More Information

For information on the Cisco.com Search, see the Cisco.com Search Help.

1 Direct access of the Error Message Decoder requires that you perform your search after you have logged in. Links to Error Message Decoder will not be returned if your search is not from a logged in page.
2 Use of Best Bets for accessing bug IDs through the Bug Toolkit or service requests through the TAC Service Request Tool or downloads through Software Downloads search can be done from any search box, but after you click one of these links in the search results page, you will need to log in with your Cisco.com user ID and password to access the tool page.



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