Registration Help

• The final step in the registration process is e-mail validation. Please check the e-mail account which you entered upon registration for an e-mail from Cisco WWW. Click or cut-and-paste the URL into a browser address window. You will then be sent back to Cisco.com to confirm your registration is successfully completed. You must complete this step before your can login to Cisco.com.

• Please ensure that all of your account details are correct before clicking on the register button. You can back out of any of the forms at any time.

• All registrations must be personal registrations using your first and last names. Generic group or company accounts, or use thereof, are not permitted. Improper, inaccurate or duplicate registrations may be removed without notice.

• Please do not re-register yourself if you have previously registered on this or the character-based CCO system (telnet cco.cisco.com). If you cannot remember your CCO password, please e-mail cco-locksmith@cisco.com and you will receive an email with a new password.

• In order to obtain access to protected information, you must have your Cisco Service Contract or your Partner Service Agreement number available to complete non-guest registration. A serial number from a Cisco product or a purchase order number cannot be used.

• Customers of Cisco Distributors and Partners will need to be sponsored in advance to register on CCO.

• If you need a file urgently and are unable to wait for your registration to be processed, please call Cisco directly and have a Customer Engineer provide a Special Access Code for you to retrieve the file.

• If you do not know your Company's Service Contract or Partner Contract Agreement number, please contact your Service Contract Sales representative or email scsr@cisco.com. Please include your Company name, address location, phone number, email address, and other important contact information, and request information on what Contract or Registration number to use for your CCO registration.

• If you are already a Cisco Partner or an Authorized Reseller, you may upgrade your access by using the Get Partner Access tool

• For all requests, please include your Company name, address location, phone number, email address, and other important contact information and request information on what Contract or Registration number to use for your CCO registration.

• If you are still experiencing problems with registration, please send an e-mail to web-help@cisco.com.