USER TYPES:

Cisco PICA Customers
Cisco customers who receive service from an authorized Cisco Partner.

Cisco Partners
Cisco sales partners who have a Reseller, Distributor or OEM Service Agreement with Cisco.

Premier Resellers
Authorized resellers who have a Reseller Service Agreement with Cisco.

Register Now
Get complete information on what you need to become a CCO registered user, and perform an online registration.

Premier Resellers

Registered Premier Resellers receive the following benefits in addition to the wealth of information available to guest users:

Cisco Technical Assistance Center (TAC) Web Site

The TAC Web Site offers Premier Resellers online knowledge bases, tools, and software to assist in the resolution of technical problems without the wait sometimes associated with a phone call. The TAC Web Site homepage can resolve most common technical difficulties with a range of tools and methods. Of particular interest to Premier Resellers are the following TAC Web Site interactive tools:

• Open Forum provides proven solutions developed by Cisco Certified Internetwork Experts (CCIEs).



• Guided TAC Search assists in resolving technical issues with an easy-to-use, three-step process.



• Bug Toolkit searches the Cisco defect database for any documented issues with Cisco products and technologies.



• Troubleshooting Assistant provides a comprehensive, interactive diagnositic session for a variety of Cisco technologies and products.



• The Field Notice Tool offers a proactive notification service to alert users when new Field Notices are posted to CCO.

Partners & Resellers

• Cisco Connection Sales Tools is the online version of Cisco's CD-ROM for sales partners. It contains corporate and product information, sales presentations, product bulletins, latest launches, magazines, and newsletters.



• Cisco Reseller News is Cisco's bimonthly reseller newsletter, with announcements, product details, regional information, and selling tips.