Tools
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Place and manage orders for Cisco networking products and services. Discover training online.
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| Cisco is pleased to present the Internet Commerce Applications, a comprehensive suite of tools that enable you to manage a variety of business processes on line, including ordering networking products, tracking shipments, and accessing maintenance and warranty information.
The Internet Commerce Applications allow you to correctly configure and price networking products prior to submitting orders, eliminating time-consuming and potentially costly errors and order revisions. These tools not only speed product delivery, they also help you streamline business processes, which lowers administrative costs. And because the Internet Commerce Applications are available 24 hours a day, seven days a week, you are able to access critical information at your convenience.
Note:
These applications require Internet Commerce Tools registration.
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Before You Order
Configure products without ordering
(Configuration Agent)
Search for Cisco products that are configurable, choose a
particular model, and create a configuration on line
Price products
(Pricing Agent)
Access the online price list to search for product prices based
on family, description, or number
Check product lead times
(Lead Times Agent)
Access current lead times for a variety of Cisco products
| | Order
Configure, price, and place your order
(Internetworking Product Center or IPC)
Select, configure, and price Cisco products to create an order,
route the order to others within your organization, and
then submit the order to Cisco via the Internet
| | After You Order
Check order status
(Status Agent)
Track the progress and current status of your Cisco order
24 hours a day, seven days a week
View invoices, credit, and debit memos
(Invoice Agent)
Access your Cisco invoices, credit memos, and debit memos
on line
View online orders and download data
(IPC Extract)
View and download data for networking products orders
placed via the Internet
| | Service & Warranty
Manage service contracts
(Service Contract Center, Contract Agent)
View and search service contracts, identify service
levels by region, and view service pricing
Manage service orders and parts
(RMA/Service Order Agent)
Access service orders, view the status of RMAs and service
orders, check Cisco's parts catalog, and order service parts
Submit return for credit
(Returns Agent)
Submit returns for credit to Cisco
View return status
(Returns Status Agent)
View the status of returns submitted to Cisco
Order product upgrades
(Upgrade Agent)
Order product upgrades on line
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