New Features and Portlets in My Tech Support

On August 15, 2005, in an ongoing effort to continue providing consolidated Cisco Technical Support Website features, My Tech Support:

• added one new feature to the existing Service Request portlet
• added three new portlets, two of which allow you to perform the first step of two of our most popular tools directly from My Tech Support

Cisco added to the Service Request portlet the ability to allow users to define the number of Service Request summaries that appear. Before now, users saw up to three summaries. Now, users can see from one to ten summaries.

What are the New Portlets?

The three new portlets available are:

• Output Interpreter—allows you to launch the first step in the Output Interpreter directly from My Tech Support, saving you the time of having to visit the tool directly before doing so. Now, you don't have to leave My Tech Support to start using this tool.
• Technical Support Advisor—allows you to perform the first step for the Technical Support Advisor tool on Cisco.com. Now, you don't have to leave My Tech Support to start using this tool.
• Did You Know—provides links to short articles on how to get the most out of your My Tech Support experience.

How do I Get the New Portlets?

If you have visited My Tech Support in the past, and you are a customer or partner, you can add these portlets to your page by completing these steps:

1. Click the Edit icon on any My Tech Support page tab. You see the portlets and the layout for your page.
2. Click the Add Portlets button on the top of the page. You see a list of all the portlets available to you.
3. Check the check box next to the Output Interpreter, Technical Support Advisor, and Did You Know portlet values.
4. Click Save. The portlets appear on your page.
5. Click Save again to return to the main portal page.