Known Issues

Portlets listed on my Page Layout do not display on the My Tech Support home page

When editing your My Tech Support Page in the Page Layout section, you will see a list of all of the available My Tech Support portlets. Access to these portlets is based upon your Cisco Service Contract. On the Page Layout page, you have the ability re-position all portlets listed. If you attempt to re-position a portlet that you do not have access to, the change will not be reflected on your My Tech Support home page. Your My Tech Support home page displays only the portlets that you have access to; the Page Layout page displays all possible portlets available for the varying levels of My Tech Support access as described below.

Registered users without a Cisco Service Contract have access to:

• Bookmarks portlet Provides default links that point to high-level support areas on the Cisco Technical Support Website. You can add to or delete any of these links.
• My Topics and Forums Contains default topics and forums with links pointing to their most recent conversations in the Cisco Networking Professionals Connection. You can customize this portlet.
• News Portlet Automatically populated for you with the latest offerings from the Cisco Technical Support Website. This portlet cannot be customized.
• Other portlets on the page Offer Cisco.com search and an area to provide feedback about My Tech Support.

To learn more about the portlets that require a Cisco Service Contract, please see What Will I See The First Time I Log In To My Tech Support for descriptions.

To learn more about upgrading your Service Contract, please visit the Service Contract Center http://www.cisco.com/public/scc

Work-around: To prevent portlets that you do not have access to from displaying on your Page Layout page, click the X on the portlet in question on the Page Layout page.

All portlets seem to disappear on all pages after I delete one page

After deleting a page from My Tech Support and returning to the My Tech Support main view, it appears as though all of your portlets have disappeared.

Work-around: Click on any of the tabs from the My Tech Support main view to refresh the view and re-display all portlets.