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My Tech Support

Introduction

My Tech Support is a new personalization feature for the Cisco Technical Support Website that provides you with personalized information about Cisco products, technologies, service requests, bug updates, and more. You can customize the information to meet your needs so that you search less and spend more time tending to your network

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Accessing My Tech Support

You can access My Tech Support from:

To use My Tech Support, you must log in with your Cisco.com user ID and password. My Tech Support provides customizable portlets that are available only to registered Cisco.com users with a Cisco service contract. If you do not see all the portlets, it is because you are either not logged in correctly, or you do not have a service contract level that allows you to see them.

To register with Cisco.com, click here.

What Will I See The First Time I Log In To My Tech Support

My Tech Support is organized into content blocks called portlets. The first time you log in to My Tech Support, many of the portlets contain default links to help you get started. Those not set to a default link will populate based on your Cisco.com user ID. You can customize portlets for your specific interests after you log in.

Registered users with a Cisco Service contact will see:

  • Bookmarks portlet — Provides default links that point to high-level support areas on the Cisco Technical Support Website. You can add to or delete any of these links.
  • Service Requests portlet — Based on your Cisco.com user ID, this portlet queries the Cisco TAC Service Request tool and provides information about your three most recent service requests.
  • Products Watcher and Technologies Watcher portlets — Contain default product and technology links on the Cisco Technical Support Website. You can customize these portlets.
  • Notices portlet — Provides the latest Security Alerts and Field Notices published to Cisco.com, regardless of product or technology. If you previously completed a profile in the Product Alert Tool, your profile names will be imported into a pull-down menu so you can view Field Notices related to those products.
  • Bug Watcher portlet — Checks the Bug Toolkit to see if you are watching bugs in your bug groups. By default, the portlet displays the three most recent bug updates based on all your bug groups in the Software Bug Toolkit.
  • My Topics and Forums— Contains default topics and forums with links pointing to their most recent conversations in the Cisco Networking Professionals Connection. You can customize this portlet.
  • News portlet — Automatically populated for you with the latest offerings from the Cisco Technical Support Website. This portlet cannot be customized.
  • Other portlets on the page — Offer Cisco.com search and an area to provide feedback about My Tech Support.
  • For partners only, My Tech Support also provides links to regularly used tools and partner-specific content on Cisco.com.

Registered users without a Cisco Service Contract will see

  • Bookmarks portlet — Provides default links that point to high-level support areas on the Cisco Technical Support Website. You can add to or delete any of these links.
  • My Topics and Forums — Contains default topics and forums with links pointing to their most recent conversations in the Cisco Networking Professionals Connection. You can customize this portlet.
  • News Portlet — Automatically populated for you with the latest offerings from the Cisco Technical Support Website. This portlet cannot be customized.
  • Other portlets on the page — Offer Cisco.com search and an area to provide feedback about My Tech Support.

Add/Delete Portlets

To add portlets, complete these steps:

  1. Click the Add Portlets button. A list of portlets you can add to your page displays.
  2. Select the checkbox next to each portlet you want to add
  3. Click Save.

    Note: You can add and configure multiple instances of each portlet to any page.

To delete portlets, complete these steps

  1. From your My Tech Support homepage, click the Add/Manage Pages link at the top right. A list of pages you have configured displays.
  2. Click the page name you want to add to or delete from. The portlet layout page with all the portlets you have active on that page displays.
  3. To delete a portlet, click the X box on that portlet.
  4. Click Save. This action removes the portlet from your customized view.

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Move Portlets on a Page

To move portlets on your pages, complete these steps:

  1. Click the Edit icon on the tab for the page you want to change. All active portlets on that page display.
  2. Use the arrow buttons on the portlet headers to move them up, down, left, or right.
  3. Click Save when you are done making changes. The My Tech Support homepage displays.

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Add a Page

To add a new page to My Tech Support, complete these steps:

  1. From your My Tech Support home page, click the Add/Manage Pages link at the top right of the interface. A list of the pages you have configured displays.
  2. Click the Add New Page button. When you see a page with a text field, type the new page name in the text field.
  3. Click Save to return to your list of pages.
  4. Click the new page name link. A blank page with no portlets on it displays.
  5. Click the Add Portlets button. A list of portlets that you can add to your page displays.
  6. Select the checkbox next to each portlet you want to add
  7. Click Save.

    Note: You can add and configure multiple instances of each portlet to any page.

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Delete a Page

My Tech Support allows you to delete pages. If you decide to delete a page, you will delete all the portlets associated with the page. You cannot recover a deleted page. If you are not sure you want to delete a page, delete unwanted portlets instead. You can delete the page at a later time. If you need to delete an entire page and all the portlets on it, complete these steps:

  1. From your My Tech Support homepage, click the Add/Manage Pages link at the top right. A list of the pages you configured displays.
  2. Click the X icon in the Action column to the right of the page name. Your page and all the portlets are removed.

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Rename a Page Tab

To rename a page tab, complete these steps:

  1. Click the Edit icon on the tab for the page you want to change. All active portlets on that page display.
  2. Click the Rename Page Tab button. A page displays with a text box showing the name of the page.
  3. Change the page name.
  4. Click Save. The page tab reflects the new name.

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Change Page Tab Positioning

To change the order in which your tabs appear on your My Tech Support homepage, complete these steps:

  1. From your My Tech Support homepage, click the Add/Manage Pages link at the top right. A list of pages you configured displays.
  2. Click the arrow icons in the Action column to the right of the page name. The page refreshes, and page tabs appear in their new positions in descending order.
  3. Click Save. The new tab order appears on the My Tech Support homepage.

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Change Column Format

You can have two or three-column formatting on your pages. To select the format for each page, complete these steps:

  1. From your My Tech Support homepage, click the Add/Manage Pages link at the top right. A list of pages you configured displays.
  2. Select the page name you want to format. A page that lists all active portlets displays.
  3. Use the drop-down Layout box at the top of the page to define which layout you want for that page
  4. Click Save.

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Change Preferences Within Portlets

You can customize preferences in the following portlets:

  • Products Watcher
  • Technology Watcher
  • Bookmarks
  • My Topics and Forums

  1. To change the preferences in these portlets, click the Edit icon at the top right corner of the portlet border and make your changes.
  2. For more detailed information about how to configure each portlet, click the ? on that portlet. A document displays with information about how to configure preferences for that portlet.

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Known Issues

Refer to Known Issues Help for the known issues within My Tech Support that the team is investigating.

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My Tech Support Portlets

My Tech Support provides several customizable portlets for registered users. If you do not see all these portlets, you are not logged in correctly or you do not have a service contract level that allows you to see them. The following sections describe each portlet.

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Cisco Partner View Portlets

Cisco Partner View is a personalized application portal for Cisco Gold, Silver, Premier, Registered, and specialized partners. Cisco Partner View has integrated with My Tech Support Portal to provide our partners a consolidated view of relevant tools, resources, and services for our partners to better interact with Cisco.

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