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Customer Contact Sessions

To view the abstract for each session, please click on the Session Title.

Customer Contact Sessions
Session ID	Session Title	Level	Speaker	File Size	View Pres. (.pdf)
CON-1000	What's New in Cisco ICM Enterprise Version 5.0 and Cisco IPCC Enterprise Version 5.0	L1	Mike Milligan	2.9 MB
CON-1010	What's New in Cisco IPCC Express	L1	Terry McKeon	3.5 MB
CON-1020	Introduction to Cisco Computer Telephony Integration (CTI) Solutions	L1	Mark Muir	2.8 MB
CON-1030	Contact Center Planning - Effective Creation of Business Rules	L1	Jon Dyer, Angela Miller	4 MB
CON-1031	Maximizing Your Enterprise with India-based Outsourced Contact Centers	L1	Jayesh Chitania, Mathew Varghese, Shekhar Agarwal	4.6 MB
CON-1034	Cisco IPCC Enterprise: A Contact Center Administrator's Dream - A Case Study by vCustomer	L1	Naren Dev (vCustomer), Jeff Wasierski (vCustomer)	3.4 MB
CON-1040	Offering Managed Services with Cisco IPCC Hosted and Cisco ICM Hosted Solutions	L1	Dan Goodwin, Willem Nijenhuis	5.2 MB
CON-1041	What's New in Cisco IPCC Hosted Edition	L1	Dan Goodwin	3.5 MB
CON-2000	The Future of Cisco ICM Enterprise and Cisco IPCC Enterprise - Feedback Session	L2	Mike Kulik	2.7 MB
CON-2001	Core Functionality and Routing with Cisco ICM Enterprise and Cisco IPCC Enterprise	L2	Mike Kulik, Chris Klardie	6.8 MB
CON-2002	Contact Center Reporting with Cisco ICM Enterprise and Cisco IPCC Enterprise	L2	Anne Garrison, Paige Delk	4.1 MB
CON-2003	Contact Center Scripting with Cisco ICM Enterprise and Cisco IPCC Enterprise	L2	Angela Miller, Charles Needelman	3 MB
CON-2004	TDM to IP Contact Center Migration with Cisco ICM Enterprise and Cisco IPCC Enterprise - Part 1	L2	Walter Kenrich, Dave Reich	4.7 MB
CON-2005	Upgrade Planning for Cisco ICM Enterprise and Cisco IPCC Enterprise	L2	Peter Galvin, Alan Gordon, Steve Everts	3 MB
CON-2010	The Future of Cisco IPCC Express - Feedback Session	L2	Steve McElderry	2.2 MB
CON-2020	Cisco Agent Desktop Technical Session	L2	Pat Mackey (Cisco), Jim Cairns (Spanlink Communications)	3.4 MB
CON-2021	Overview of Outbound Agent Functionality for Contact Centers	L2	Balaji Sundara, Robb Mikytuck	3.6 MB
CON-2022	Multichannel Functionality for Contact Centers with Cisco ICM Enterprise Version 5.0 and Cisco IPCC Enterprise Version 5.0	L2	Mike Milligan, Rick Darah	6.6 MB
CON-2040	Cisco IP Interactive Voice Response (IVR) Solutions for Service Providers	L2	Adam Mermel, Ron Minto	3.8 MB
CON-2041	Hosting Cisco ICM Services in the Network	L2	David Gooding (Cable & Wireless)	5.2 MB
CON-2050	Cisco IP Interactive Voice Response (IVR) Solutions	L2	Adam Mermel, Ron Minto	3.6 MB
CON-4000	Advanced Core Functionality and Routing with Cisco ICM Enterprise and Cisco IPCC Enterprise	L4	Chris Klardie, Rick Darah	5.4 MB
CON-4001	Advanced Contact Center Reporting with Cisco ICM Enterprise and Cisco IPCC Enterprise	L4	Anne Garrison, Paige Delk	3.9 MB
CON-4002	Advanced Contact Center Scripting with Cisco ICM Enterprise and Cisco IPCC Enterprise	L4	Serge Mahserdjian	3 MB
CON-4003	Database Concepts for Cisco ICM Enterprise and Cisco IPCC Enterprise	L4	Norm MacVicar	3.3 MB
CON-4004	TDM to IP Contact Center Migration with Cisco ICM Enterprise and Cisco IPCC Enterprise - Part 2	L4	Walter Kenrich, Dave Reich	3.7 MB
CON-4010	Maximizing Your Cisco IPCC Express Deployment	L4	Richard Wu	6.7 MB
CON-4011	Contact Center Scripting with Cisco IPCC Express	L4	Richard Wu, Clarence Choi	3.3 MB
CON-4020	Advanced Cisco Computer Telephony Integration (CTI) Solutions	L4	Loyd Vest, Jay Ward	3.6 MB

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