Introduction to Storage Networking ( CDC - 101)
This session introduces the concept of storage area networking (SAN) and surveys the technologies found in storage network designs. It provides a foundation for SAN connectivity, components, and applications. This session focuses on technologies such as small computer systems interface (SCSI) Fiber Channel Protocol, Internet SCSI (iSCSI) and FCIP (Fibre Channel over IP). It will look at how stored data is addressed through file system and block-level access. The session also includes a technical introduction of storage devices and discussion of using those components as part of a large design. It relates LAN topologies and the use of hubs, switches, and bridges to storage networks that use the same devices. This session is for technical individuals who are new to storage networking and will be supporting storage access to the Ethernet/IP+Optical network.
Deploying Storage Networks ( CDC - 201)
This session provides an in-depth exploration of the underlying technology involved in storage area networking (SAN). It walks through the deployment of several storage design solutions related to both block-level access with Internet small computer systems interface (iSCSI) and Fiber Channel, along with file-oriented designs with network access server (NAS) and IP networks. It addresses emerging technologies and design considerations with storage virtualization, backup, IPSAN, and the technologies that wide-area and metropolitan-area networks are using in storage connectivity. This session is for technical troubleshooters who work on Cisco networks and will be supporting storage networking in their IP network infrastructure. This session includes discussions of storage router configurations and practical troubleshooting methods.
Migrating APPN to SNAsw Scenarios ( CDC - 202)
Over 1300 Cisco customers have purchased the Advanced Peer-to-Peer Networking (APPN) feature set called Portable Systems Network Architecture (PSNA), which has been bundled with the Cisco IOS® Software since it was announced in 1995. You might be one of these customers. This APPN (PSNA) feature set will no longer be supported in Cisco IOS Software Release 12.1 (and later), and has been replaced by a new second-generation Cisco APPN platform called SNA Switching Services (SNASw). SNASw supports APPN branch extender, APPN Enterprise Extender and Dependent LU Requester (DLUR)/Dependent LU Server (DLUS) functionality. As customers migrate from SNA to IP, SNASw enables enterprise networks to develop IP infrastructures while providing necessary SNA application routing. SNASw provides increased reliability, scalability, and reduced configuration effort, and is supported in Cisco IOS Software Release 12.1 and later. This session describes migration scenarios to help customers transition to the supported technology. The time to migrate is now. This session will show how.
Designing Scalable Campus Networks ( CDC - 203)
This session focuses on the successful deployment of today's campus networks. Participants will receive current information on best practices for current campus network design. The session includes details on common technologies in campus environments such as Distributed Diagnostics Service Network (DDSN) Transport Protocol (DTP), Port Aggregation Protocol (PaGP), EtherChannel, Multigroup Hot Standby Resource Protocol (MHSRP), Internet Group Management Protocol (IGMP) and Cisco Group Management Protocol (CGMP), Virtual Terminal Protocol (VTP), UniDirectional Link Protocol (UDLP), Uplinkfast, BackboneFast, LoopGuard, Open Shortest Path First (OSPF) and Enhanced Interior Gateway Routing Protocol (EIGRP). Common pitfalls such as asymmetrical routing; unicast flooding; routing black holes; handling of non-RPF traffic in redundant routers environments; and suboptimal convergence times will be discussed in detail. The session also covers LAN and Interior Gateway Protocol (IGP) protocol tuning in order to achieve better convergence times while maintaining a stable network. This session provides many detailed examples and failure analysis scenarios, and is suitable for senior campus network designers.
Troubleshooting Catalyst Switches I (Layer 2) ( CDC - 301)
This session provides a real-world look at the terminology, configurations, and problems associated with the world's most popular LAN switches. In this session attendees will learn about Cisco Catalyst® Layer 2 system behavior, common configuration methods and mistakes, and how to identify problems. This session deals with protocol-specific issues related to the Cisco Catalyst 4000, 5000, and 6000 series. Participants will gain an understanding of the most commonly used features of the Catalyst product line, including trunking, EtherChannel®, spanning tree, and quality of service on the Catalyst 6000.
Troubleshooting Catalyst Switches II (Layer 3) ( CDC - 302)
This session provides a real-world look at the terminology, configurations, and problems associated with Layer 3 switching aspects of the world's most popular LAN switches. In this session attendees will learn about Layer 3 switching system behavior, common configuration methods and mistakes, and how to identify problems. This session deals with routing issues related to the Cisco Catalyst 5000 and 6000 series routing engines. Attendees will gain an understanding of the most commonly used Layer 3 switching features of the Cisco Catalyst product line, including multilayer switching, routing access control lists, and high availability.
Building a Global Virtual Contact Center ( ICS - 101)
A growing number of customers are seeking to build or link together contact center sites located around the world to enable their customers to instantly connect with the best enterprise resources regardless of location. This session will explore the technologies and choices for global contact centers and will cover topics such as IP and time division multiplexing (TDM) networking, carrier service features, centralized and decentralized operations, and specific customer experiences. This is an opportunity to gain a full understanding of how contact center environments differ throughout the world and how to design a global virtual contact center to meet the specific needs of your business.
Case Study: Cisco's Global Contact Center Operations ( ICS - 102)
Cisco customers worldwide rely on the Cisco Technical Assistance Center (TAC) for the technical support, tools, and information they need to maximize their Cisco powered networks. To deliver the top-notch service that customers expect, the TAC has implemented several contact center software products gained through its 1999 acquisitions of GeoTel Communications and WebLine Communications, including Cisco Collaboration Server, Cisco Media Blender, and Cisco Intelligent Contact Management (ICM). These solutions have enabled the TAC to quickly and intelligently route and respond to the more than 100,000 phone call, e-mail and Web site inquiries received per month, and leverage resources from their 11 contact center sites worldwide. As a result, Cisco customers can now receive immediate assistance through the communication channels of their choice, whether it is the Web, e-mail, or the telephone.
Case Study: Building a New World Contact Center With Cisco IPCC ( ICS - 103)
To ensure their future success, winning businesses are deploying next-generation customer contact centers, such as the Cisco IP Contact Center (IPCC), that eliminate the barriers between Internet and public switched telephone network (PSTN)-based communications channels in support of a superior customer experience. These contact centers provide multimedia interactions enabled in the manner of the customer's choosing, the ability to seamlessly integrate Web interactions with traditional voice services, and the opportunity to migrate from a circuit-switched to an IP infrastructure at a comfortable pace while continuing to leverage legacy equipment investments. This session will review various deployment options for Cisco IPCC, including enterprise and hosted services, and their respective customer and end-user benefits. The session includes a case study of a customer decision-making process and evaluation of an IPCC implementation.
Incorporating New World Contact Center Solutions Into Your Existing Call Center Infrastructure ( ICS - 105)
Now more than ever, companies that rely on customer care as a core component of their business strategies are faced with two significant issues: learning how to do more with less in light of the recent economic downturn while maintaining and improving customer satisfaction levels, and planning for the addition of newer Web-based (e-mail, collaboration and chat) contact channels that their customers are demanding. This session provides an overview of real-world migration and integration strategies being used by Cisco contact center software customers to migrate their "call centers" to "contact centers" that can support their business now and in the future.
Deploying Cisco Contact Center Solutions Within Your VoIP Infrastructure ( ICS - 106)
The Internet is creating tremendous business opportunities for Cisco customers due to the dramatic productivity and efficiency gains enabled by Internet business solutions such as e-commerce, supply chain management, e-learning, and customer care. Cisco AVVID (Architecture for Voice, Video and Integrated Data) is the one enterprise architecture that provides the intelligent network infrastructure for today's Internet business solutions. This session will explore how Cisco's contact center software solutions, and the Cisco IP Contact Center (IPCC) solution in particular, can be deployed within a Cisco AVVID environment. Other areas to be covered include time division multiplexing (TDM)-to-IP migration strategies for contact centers and the benefits and features of Cisco IPCC within such an environment.
Getting From Here To There: How Cisco Unity's Dual-Switch Integration Bridges IP and Legacy Environments ( ICS - 107)
This session focuses on how to best effect the transition from an existing legacy system to IP-based communication services, depending on an organization's particular network environment. Attendees will learn how the dual-switch integration capability of Cisco Unity™ can simplify and facilitate the migration process. In addition, this session presents a roadmap that outlines why organizations should migrate, what benefits migration offers, and how to migrate to IP telephony. This session also provides a general overview of Cisco Unity configurations, situation-specific deployment scenarios, and current implementations.
The Role of Cisco Unity in IP Telephony ( ICS - 110)
This session will focus on how Cisco Unity - the premier Unified Communications solution for enterprise-scale organizations - fits into the big picture of the IP world and delivers special benefits (i.e. infrastructure investment protection, long-term cost savings, enhanced functionality) to system administrators and end users alike. Presenters will discuss the specific role that Cisco Unity plays within the deployment of a comprehensive IP telephony solution. The session will also include general discussions of current real-world implementations and specific customer success stories. This session is designed for IT managers, telecom managers and IP decision makers who have recently adopted a converged solution, and Cisco SE's.
Introduction to High- Availability Networking ( IPS - 110)
This session is an introduction to the concept of highly available networking, including terminology, causes of network outages, and operation of highly available networks. This session explores issues to address in order to achieve increased network availability, and is a preparation for more advanced courses such as IPS-211, "Deploying Highly Resilient IP Networks."
Introduction to Network Address Translation ( IPS - 120)
This session is an introduction to Network Address Translation (NAT) and Port Address Translation (PAT). It includes definitions, application support, basic concepts, and NAT and PAT terminology. It also provides NAT technical information including whether routing or NAT occurs first in the switching path. This session will help participants who need to read NAT guides, and serves as preparation for advanced courses in NAT including, IPS-220, "Deploying Network Address Translation" and IPS-320, "Troubleshooting Network Address Translation".
Introduction to Quality of Service (QoS) ( IPS - 130)
This session provides an overview of Quality of Service (QoS) technology. QoS is an important aspect of any network that exists to service business-critical users and applications. We will cover the fundamentals, touching on the need for QoS, the QoS architectures, the various mechanisms (traffic conditioning, queuing, signaling, etc.), and their relevance to voice, video, and data applications. This session will prepare you for sessions IPS-230, "Deploying Quality of Service Technologies" and IPS-231, "Deploying QoS in Service Provider Networks", and is appropriate for both enterprise and service provider audiences.
Deploying Highly Resilient IP Networks ( IPS - 211)
This session examines the key elements of availability in a distributed IP network. Topics include design and operational factors that impact availability. In addition, the session explores how specific Cisco technologies can help increase network availability and resilience. This session is appropriate for network administrators deploying mission-critical IP networks. Attendees should be aware that there would be considerable content overlap between this session and the daylong power session PS-544, "High Availability Networking".
Deploying Network Address Translation ( IPS - 220)
This session covers implementations of deploying Network Address Translation (NAT) within your organization. Is it designed for engineers who design and support the network infrastructures. You will walk away knowing the Do's and Don' ts of deploying NAT. Scenarios include: for IP address conservation, resolving IP conflicts, compliant applications, and security protection.
Deploying Quality of Service Technologies ( IPS - 230)
This session is a brief survey of the vast number of Cisco IOS Quality of Service (QoS) features that are available today, and how they are used in typical networks that run applications with specific QoS requirements. QoS architectures will be discussed at a high level, and deployment scenarios will be examined through several case studies. Participants should have knowledge of QoS features and the need for QoS, and should be prepared for a technical session that focuses on deployment and implementation. The session concludes with best-practice recommendations.
Deploying QoS in Service Provider Networks ( IPS - 231)
This session focuses on deploying quality of service (QoS) in service provider networks. Current best practices for QoS deployment, including IP and Multiprotocol Label Switching (MPLS), are discussed using a generic service provider network. This course also describes how QoS is configured in the Cisco IOS Software. Case studies of successful QoS deployments will be presented. This session is for service providers who have some knowledge of QoS, IP, and MPLS.
Troubleshooting Network Address Translation ( IPS - 320)
This session describes how to troubleshoot problems related to NAT. It includes a basic review of NAT, an outline of the troubleshooting steps to follow, and a discussion of the tools that can be used to determine if NAT is operating as intended. The session also includes case studies that demonstrate how to troubleshoot common problems in NAT environments. Because NAT is primarily deployed in enterprise networks, people working with these networks will receive the most benefit from this session, but service providers can also benefit if they are using NAT to support their customers.
Troubleshooting Quality of Service Technologies ( IPS - 330)
This session will demonstrate how to troubleshoot problems related to quality-of-service (QoS) features. It includes a brief review of QoS features in the Cisco IOS Software, an outline of the troubleshooting steps to follow, and a discussion of tools for determining if QoS is operating as intended. The session will also provide case studies that describe how to troubleshoot common QoS problems in network environments. Because QoS is deployed in service provider and enterprise networks, both groups will benefit from attending this session. Prerequisites for this session are attendance at PS-560, "Quality of Service (QoS) Essentials" or attendance at IPS-130, "Introduction to Quality of Service (QoS)", IPS-230, "Deploying Quality of Service Technologies" and IPS-231, "Deploying QoS in Service Provider Networks". Alternatively, attendees should have a good understanding of all the available QoS features and some deployment experience with legacy or new QoS mechanisms.
Advanced Concepts and Developments in Quality of Service ( IPS - 430)
This session examines recent quality-of-service (QoS) developments and advanced topics. Specific topics covered in this session include: Diffserv—update of significant recent developments in the IETF, including the revision of the Expedited Forwarding (EF) PHB, and the attempts to define "Per Domain Behaviors" such as the "virtualwire" to enable deployment of end-to-end services. Resource Reservation Protocol (RSVP) enhancements—scalability enhancements such as aggregate RSVP and refresh reduction; improvements to the security and policy support of RSVP; and some possible RSVP extensions under consideration to improve support for voice applications. Multiprotocol Label Switching (MPLS)—relationship between MPLS and QoS and the role of constraint-based routing, as implemented by MPLS, in improving QoS delivery. This session also explores how to select appropriate QoS technologies to meet the needs of several sample applications.
Introduction to Network Management ( NCM - 101)
This session describes what it means to manage today's complex networks. It discusses the role of network management within organizations, along with the different components and processes involved. By describing the various network management tools and technologies available today, this session provides participants with a solid foundation for effective network management.
Plug and Play Configuration of Cisco IOS Devices ( NCM - 102)
Enterprise and Service provider networks are growing at an exponential rate. To meet the needs of today's new business models, the deployment and management of networks is becoming more complex. The attendee will learn about industry initiative including DOCSIS, OpenDSL and XML based programmatic interface to address self-configuration of Internetworking devices. We will present two examples of how networks can be deployed without manual intervention and mass re-configuration.
Introduction to Content Delivery Networks ( NCM - 110)
This session is an introduction to Content Delivery Networks, including details on the problems they address, technologies that are being deployed within them, and their applications. The session also explores the reasons for service providers and enterprises to deploy content delivery networks and what is going to make this hot new area standard for networks and businesses in the near future.
Deploying Enterprise Content Delivery Networks ( NCM - 205)
This session is an introduction to the Cisco Enterprise Content Delivery Network products. The session includes a technical overview of the products, basic operational information, and suggestions for how best to deploy them in different networking environments. The session will include case studies of several existing deployments.
Network Management Deployment for LANs and WANs ( NCM - 206)
This session provides an in-depth analysis of various options for enabling network management within Cisco LAN And WAN environments. Participants will learn about enabling and configuring management features on networking devices; network design and deployment issues; architecture review of core management components; scaling and deployment; and problem and resolution examples of how to use new management tools.
Understanding Fault Management ( NCM - 207)
This session explores how to assess network failures and determine their causes. It covers the tools available, how best to use them, and their limitations. These tools include Simple Network Management Protocol (SNMP), polling, trapping, and poll-based trapping; SYSLOG; common network management platforms and tools; and trouble-ticket systems. It also looks at escalation processes and how they impact network reliability. Other topics include fault correlation, and root cause analysis.
Understanding Service Level & Traffic Management ( NCM - 208)
This session draws on industry standards, Cisco field experience, and technology available in Cisco network equipment and management applications to explain service-level management and how it serves as an extension of traffic management. Participants will learn techniques for how to make service-level management work and how to gather appropriate data to measure service levels. The session looks at the new challenges in managing advanced and converged network services including IP telephony, voice, video, and virtual private networks (VPNs), and considers how these new services may change the approach to traffic and service level management. This session is for enterprise and service provider networking engineers who manage multiservice LANs and WANs.
Deploying Content Switching Technologies ( NCM - 220)
This session introduces content switching concepts and design and deployment guidelines. It includes information on content switch architectures; load-balancing features such as session persistence and high availability; server health management; and other Layer 5 services. This session is suitable for network engineers and architects interested in the planning and scaling of intranet or Internet server farms and their associated services.
Deploying Network Caching Technologies ( NCM - 230)
The Web has emerged as one of the most powerful ways for businesses and consumers to communicate and learn. Its global reach, availability, and speed have opened doors to areas of knowledge that were previously obtainable only by a privileged few. Cisco Content Delivery Network (CDN) solutions take the Internet to the next level, allowing organizations to maximize the impact of communicating via the Web by overcoming modern-day bandwidth issues of delivering rich media to the desktop. This session is an introduction to content networking, and specifically the caching aspects of content edge delivery. It addresses the challenges of implementing high-bandwidth, rich media applications such as video-on-demand, training to the desktop, controlled content access delivery, and accelerated content delivery while optimizing the use of scarce network resources.
Deploying DNS and DHCP Services ( NCM - 240)
This session describes how to manage IP addresses and host and domain names. It builds from fundamental concepts of hierarchical and dynamic allocation of resources through the deployment of reliable and secure services. This session includes Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) methods for supporting various applications.
Network Troubleshooting Tools and Techniques ( NCM - 301)
This session will cover network troubleshooting tools and techniques. We will focus classifying network problems in order to determine what tools to use to troubleshoot them. We will look at some general tools of the trade like ping, traceroute, pchar, and sniffers, as well as Cisco specific tools like Service Assurance Agent and CLI commands. Attendees should have a good understanding of network management practices and the importance of constructing network baselines to aid in identifying network problems.
Introduction to Optical Technologies ( OPT - 101)
The expansion of the global Internet and the dominance of IP-based applications continue to drive the need for bandwidth in service provider networks. Consequently, in the past decade new optical -based technologies have been developed that can meet bandwidth requirements with the added ability to transport voice. This session is an overview of today's optical networking technologies. It highlights the benefits of Synchronous Optical Network (SONET)/Synchronous Digital Hierarchy (SDH), dense wavelength-division multiplexing (DWDM), and IP-based optical solutions. This session explores how these technologies work, and offers suggestions on how they can benefit service providers. This session is for anyone seeking to obtain a quick understanding of optical networking technologies.
Deploying High-Performance Metro Optical Infrastructures ( OPT - 210)
While bandwidth has always been the limiting characteristic in any network, the need to offer new revenue-generating services coupled with advances in the areas of SONET/SDH, direct packet mappings, storage networking and dense wavelength division multiplexing (DWDM) are the driving forces behind the deployment of highly scalable and cost-effective Metro optical infrastructures. This session will introduce metro architectures based on Next Generation SONET, Metro IP/DPT and Metro DWDM. It will then discuss how to achieve greater network performance and lower costs as well as introduce new revenue generating services by examining several case studies involving Metro-Regional DWDM and MAN Ethernet Services.
Designing and Building a World-Class PoP Utilizing Advanced Optical Technology ( OPT - 220)
There is a growing demand for bandwidth on the Internet. To meet this demand and allow for future growth, Internet service providers (ISPs) can use various optical and IP technologies in their points of presence (POPs). This session focuses on effective ways to design and migrate to high-performance, fault-tolerant ISP POPs while allowing for future growth. It examines integrated optical and IP technologies, equipment issues, and interconnection requirements such as the use of very short-reach (VSR) optics with packet over SONET, Dynamic Packet Transport (DPT), and Gigabit Ethernet for Intra-POP connectivity. The session also addresses dense wavelength-division multiplexing (DWDM), SONET add/drop multiplexers (ADMs), and dark fiber for Inter-POP connectivity. This session is for service providers.
Designing High Performance Optical Core Networks ( OPT - 230)
The only constant that service providers can assume today is that the insatiable demand for bandwidth will continue. This bandwidth explosion comprises a combination of traffic types. IP services, wireless traffic that is carried across the terrestrial infrastructure, traditional voice services, and a new breed of offerings called wavelength services are the catalysts fueling core network growth. To transplant these varied traffic parameters to the heart of the network requires the optimized core to be intelligent and sustain economic viability. This session considers the required building blocks for these core optical networks, specifically focusing on the foundation of the current core networks, which includes 10-Gigabit Ethernet interfaces, and is terabit-capable, provides wavelength grooming, and is exponentially scalable. This session explores the forecast of imminent core requirements and addresses issues such as all-optical core networks and unifying the control plane.
Designing Optical Infrastructures for IP Networks ( OPT - 231)
This presentation studies the effects of the growth in bandwidth on networks today to the Unified Control Plane (UCP) in the future. Fueling this bandwidth explosion is a combination of traffic and service types. IP services, broadband services, traditional voice services, and a new breed of offerings called wavelength services are the catalysts that fuel core network growth. Transplanting these varied traffic parameters to the heart of the network will require the optimized core to be intelligent, scalable, reliable, and able to sustain economic viability. IP services such as voice and video also require low latency, low jitter and guaranteed in sequence packet delivery across the core IP network. In this session we will discuss the required building blocks for these core optical networks, such as optical rings, Dense Wave Division Multiplexing (DWDM), and Packet over Sonet/SDH (POS). We will address issues such as all optical core networks, unifying the control plane, and building an optical infrastructure that provides low latency and congestion control for newer data services. This session is primarily for service providers and may also be of interest to enterprise customers looking to design next generation optical IP infrastructure.
Troubleshooting and Performance Analysis on Metro Optical Infrastructures ( OPT - 310)
Today's rapid network evolution requires a better understanding of optical network troubleshooting and performance monitoring in order to provide cost savings to network operators. One of the biggest concerns relating to metro optical infrastructure is dense wavelength-division multiplexing (DWDM) systems performance guarantee and monitoring. This session examines the various parameters required to monitor and troubleshoot a metro optical network to help provide faster turn-up time and minimum downtime in case of a fault. The session addresses optical performance monitoring functions including bit error rate (BER), received power, Optical Signal to Noise Ratio (OSNR), jitter, margin determination, transmitter power level, and Polarization Mode Dispersion (PMD). It also addresses the need for performance optimization on optical networks.
Advanced
Developments in Integrating IP Infrastructures and Optical Transport Networks
( OPT - 411)
The use of standardized protocols will make the benefits of intelligent IP+Optical networks available end to end, even where multiple networks are involved. IP+Optical networking provides new types of network services not available with other technologies, enabling sophisticated transport applications and networks that feature a variety of topologies such as point-to-point, ring, and mesh. Dynamic bandwidth allocation, fast restoration techniques, and flow-through provisioning deliver an assortment of services including bandwidth on demand, point-and-click provisioning of optical circuits, and optical virtual private networks (VPNs). This session discusses options for a standardized signaling interface between the optical layer and the higher-layer data-service layers such as IP, ATM, and Synchronous Network Transport (SONET)/Synchronous Digital Hierarchy (SDH). This session also presents a case study that highlights how implementation of this interface can enhance operations of IP+Optical services, as well as the changes expected within the Operations Support Systems (OSS) for such network services. Examples of these changes will be highlighted in specific examples for VPN services and bandwidth exchange.
Introduction to Routers and LAN Switches ( RST - 101)
This session provides the fundamentals of routers and LAN switches, focusing on Layer 2 and 3. It discusses the hardware elements of routers and switches including the switch fabric, application-specific integrated circuits (ASICs), and memory buffers. Participants will learn how their routers and switches operate in various network scenarios. This session will help beginner and intermediate networking professionals better understand how to create ideal network topologies.
Introduction to IPv4 & IPv6 ( RST - 102)
Abstract to be added
Introduction to Link State Protocols ( RST - 103)
As a continuation from Session RST-102, "Introduction to IPv4 & IPv6", this session is designed to provide the audience with an understanding of the fundamental characteristics common to link state routing protocols. It will introduce the concepts, structures, and mechanisms composing such protocols, including an explanation of the foundation - Dijkstra's Shortest Path First (SPF) algorithm. Although primarily centered on the IP link state protocols, OSPF and IS-IS, the concepts presented can be applied to all link state routing protocols.
Introduction to IP Mobility ( RST - 110)
This session is an introduction to mobility for IP devices and networks. It discusses the reasons for mobility, and introduces technologies that support mobility for IP devices including protocols and WAN and LAN standards. This session introduces participants to terminology, technology, and issues related to movement of IP devices.
Introduction to BGP4 ( RST - 111)
The goal of this session, which is intended for new users of Border Gateway Protocol (BGP), is to provide an overview of using BGP in the Internet. The session highlights the difference between BGP and Interior Gateway Protocols (IGPs), and describes the concept of an autonomous system. Scenarios requiring the use of BGP are examined, followed by an overview of the protocol operation. Major BGP attributes are described, along with their role in shaping routing policy and the flow of IP traffic between Internet service providers (ISPs) and customers. The session considers each attribute in context of the BGP bestpath decision algorithm.The topics in this session are also covered in the BGP Power Session.
Introduction to IP Multicast ( RST - 120)
This session provides participants with an overview of the fundamentals of IP multicast. It covers basic IP multicast concepts of several essential components such as link-layer addressing, host-router signaling (Internet Group Management Protocol version 1 to version 3), distribution trees, Reverse Path Forwarding, and multicast routing protocols. The session includes an overview of the Protocol Independent Multicast (PIM) multicast routing protocol. This PIM overview provides a brief, high-level look at the various PIM modes of operation including Dense mode, Sparse Mode, Bidirectional, and Source-Specific multicast.
Introduction to MPLS ( RST - 130)
This session introduces Multiprotocol Label Switching (MPLS) as a key technology for delivery of IP services. It highlights key benefits, answers basic technical questions, and communicates the depth and breadth of Cisco MPLS solutions. The session also provides an overview of MPLS applications such as virtual private networks (VPNs), traffic engineering, and quality of service (QoS), and briefly discusses the future direction of MPLS and Generalized MPLS. Additional topics in this session include drivers for implementing MPLS and a technical overview of frame-based and cell-based MPLS. This session is for networking technologists, managers, and executives.
Introduction to LAN Protocols ( RST - 140)
This session focuses on the fundamentals of LAN design and the associated protocols. The session briefly examines the interaction of Layer 2 and 3 services within a LAN environment, and highlights LAN switch protocols in the context of their application to common LAN designs. Security, scalability, availability, and management categorize the protocols.
Introduction to Catalyst Switching Technologies ( RST - 141)
This presentation focuses on the evolution and future of technology to build reliable, scalable Enterprise or Service Provider LANs. Highlights will include Catalyst development roadmaps [C6000 & C4000], scalability migration alternatives, and network design alternatives. Advantages of Cisco's next-generation switching solutions will be contrasted to alternatives. Industry trends are also covered, such as slow speed WAN ports trending to OC-192 and 10 Gigabit Ethernet ports. Cisco's enterprise strategies will clearly show why Cisco's switching product development continues to address the evolution of network challenges and customer demand.
Router Internals and IOS Operation ( RST - 201)
This session looks at 2 major aspects of Router Operation. The Physical Architecture of Routers, and then details on the Operating System functionality provided by Cisco IOS. The session focuses on the way resources with the routers are managed and allocated. How the CPU is utilized by the various operation modes the routers work within and the ways we can observe these operational characteristics. The session is useful as a guide to the various switching methods provided by Cisco IOS Routers. The session can be taken standalone, or in conjunction with "Introduction to Routers and LAN Switches" (RST-101) and "Router Architecture and IOS Internals" (RST 301). This session is designed for attendees who are involved in the deployment and operation of Cisco IOS Routers. This session has no pre-requisites other than a reasonable working knowledge of Routers and Switches (to the level found in the material of "Introduction to Routers and LAN Switches" (RST 101) as well as a good understanding of computers systems and the OSI 7 layer model.
IOS Commands and Configuration Essentials ( RST - 204)
Cisco IOS® Software configurations are often functional, but when it comes to network management, they lack the features and functions to make life easier. This session outlines good daily practices for managing and implementing a Cisco CPE router for an Enterprise. Commands used to load software, configurations, DNS, SNMP, logging and security are covered.
Integration and co-existence with IP version 4 (IPv4) is a prerequisite to enable the smooth transition to IPv6. This session provides an introduction to installing, configuring, and maintaining the IPv6 features available in Cisco IOS Software Release 12.2T. It describes various strategies such as dual-stack, overlay tunnels, and translation techniques, and includes material from at least one case study. This session is for network engineers who have the knowledge and experience necessary to design, install, configure, and maintain Cisco routers and other Cisco devices.
Deploying IOS IP Routing Features ( RST - 206)
The Cisco IOS Software provides a rich set of tools for controlling packet forwarding. This session examines a variety of special routing situations and techniques for resolving these issues. Topics include uses of static and default routes, controlling IP broadcasts, filtering and manipulating routing information, forwarding based on criteria other than the destination address, and running multiple routing protocols. These routing protocol-independent features of Cisco IOS routing are demonstrated through configuration examples and case studies. This session is moderately technical and is primarily suited for technical participants.
This session addresses OSPF specifications, functions, and operation. It also describes the strengths and limitations of the protocol in order to effectively design highly available, highly scalable, routed networks. The session provides an overview of the protocol's structure and operation, and covers configuration and real-world applications with an emphasis on best practices in deployment.
Deploying IS-IS in Service Provider Networks ( RST - 208)
This session provides an overview of how to deploy IS-IS in service provider networks. IS-IS is an Interior Gateway Protocol (IGP) protocol that is emerging as a choice among service providers. This session discusses the building blocks of deploying ISIS in service provider networks, with an emphasis on the basics, deployment guidelines, deployment scenarios, and recent enhancements to the protocol.
This session is an introduction to deploying large-scale EIGRP networks. It includes information on redundancy, summarization, addressing, and hierarchy. It also includes several new EIGRP features that have been added within the last two years.
The goal of this session, which is aimed at intermediate BGP users, is to demonstrate stable and scalable BGP configurations. The first half of the session describes features and techniques critical to the stable and scalable deployment of Internal BGP. These include loopback peering, peer-groups, and route-reflectors. The second half of the session focuses on deploying EBGP, first from an enterprise, and then from an ISP perspective. The importance of stable route generation, and inbound/outbound routing policy configuration will be highlighted, together with a look at various load-sharing and multi-homing strategies. The contents of this session are also covered in the BGP Power Session.
ISP Architecture Essentials ( RST - 211)
The Internet is built upon core architectural principles gained through years of experience. Yet much of this experience has not been concisely documented or presented in ways that help new Internet service provider (ISP) engineers grasp these principles. This session explores the evolution of these principles, and provides topology examples, configuration guidance, and lessons engineers can use for their networks' continued growth. The session reviews how IP addressing, routing protocols, and topologies interact, along with core principles of hierarchy, end-to-end design, modularity, out-of-band access, multilayered redundancy (with routing examples), operational cost impacts, and many other concepts. This session is appropriate for new and more experienced ISP engineers with a basic understanding of TCP/IP, networking, and routing protocols.
Deploying Scalable IP Multicast ( RST - 220)
This session covers aspects of deploying scalable IP multicast solutions in enterprise and service provider networks. Topics covered include multicast in campus environments, the use of Auto Rendezvous Point (Auto-RP), Bootstrap Router (BSR), and Anycast-RPs, along with sizing and placement of Rendezvous Points. The fundamentals of Bidirectional Protocol Independent Multicast (PIM) will be examined along with how this new extension to IP multicast provides better scalability. Participants will gain valuable knowledge and tips on how to best deploy IP multicast in their networks. This is a must session for network engineers or administrators planning to deploy IP multicast in enterprise or service provider networks.
Deploying Inter-domain IP Multicast ( RST - 222)
This session covers the protocols and topologies associated with interdomain multicast routing including details on the operation of Multicast Source Discovery Protocol (MSDP) and Multiprotocol Border Gateway Protocol (MBGP) as they relate to Protocol Independent Multicast (PIM). This session also introduces the latest trend in interdomain multicast routing, PIM Source Specific Multicast (SSM). During this session, the fundamentals of MBGP and MSDP are covered along with their basic configuration and the use of Anycast RPs. Numerous topology examples of interdomain multicast using MBGP and MSDP are presented with configuration examples for providers and customers. The session then covers the fundamentals of Source Specific Multicast and shows how this new method of interdomain multicast solves some of the problems associated with traditional interdomain PIM-SM multicast. This session is applicable for network engineers in service provider network environments and enterprises requiring native multicast transit.
Deploying Large Scale VPN with MPLS ( RST - 230)
This session describes the requirements to implement a network-based virtual private networking (VPN) solution with Multiprotocol Label Switching (MPLS). This session is intended primarily for designers, managers, and network engineers in service provider and enterprise environments. Attendees will learn the theory of MPLS VPN and more advanced techniques. In addition to the basics, the session emphasizes deployment guidelines and scenarios, and recent technology enhancements. It also discusses strategies for large-scale deployment, and for extending the reach of an MPLS VPN service across regions and different service provider networks.
Deploying MPLS for Traffic Engineering ( RST - 231)
MPLS traffic engineering is primarily concerned with making optimal use of network bandwidth. It enables network managers to better utilize their networks, and helps them avoid paying for more capacity than they need. Participants in this session will learn the theory behind MPLS traffic engineering, as well as more advanced techniques for turning MPLS traffic engineering into a revenue-generating service and combining MPLS-traffic engineering with MPLS virtual private networking. Participants will gain an understanding of how to configure and monitor basic MPLS traffic engineering, as well as sources for more information. Although MPLS, and more specifically, traffic engineering, were originally service provider technologies, large enterprises are beginning to adopt them as ways to reduce WAN circuit costs. Therefore, this session is suitable for service providers and enterprise participants.
LAN Switch Architecture and Performance Metrics ( RST - 240)
This session discusses the architectural components of multilayer switches and how these components affect performance. A discussion of switching fabrics describes how crossbars, shared memory, and bus-based architectures operate. The session also covers buffering components and switching implementations. After introducing the concepts behind switching architectures, the performance metrics for the various multilayer switch components are described. The session includes specific examples of how these components are architected into switches such as the Cisco Catalyst 6000 Family. This session is for networking engineers who have experience in LAN switching design and troubleshooting and want to understand multilayer switch components.
Router Architecture and IOS Internals ( RST - 301)
This session discusses common router architectures used in Cisco platforms. It covers packet flow and the steps for troubleshooting platform-specific problems. Platforms covered include the Cisco 7200, 7500, and GSR Series Routers. Depending on time, more platforms may be covered, or additional detail may be provided on Cisco IOS® Software internals.
Troubleshooting OSPF ( RST - 307)
This session focuses on detailed troubleshooting of common OSPF problems. Participants will learn about common configuration methods and mistakes, and how to identify problem areas. Troubleshooting of common problems will also be covered, enabling participants to develop systematic troubleshooting approaches using several useful commands. This session is intended for network planning and support personnel who want to improve their ability to support OSPF networks.
Troubleshooting EIGRP ( RST - 309)
This session provides participants with methods of identifying and resolving common problems with EIGRP networks. It is intended for network planning and support engineers who want to improve their ability to design and support EIGRP networks.
Troubleshooting BGP4 ( RST - 310)
This session focuses on detailed troubleshooting of common BGP problems. Case studies aid in-depth discussion of the tools available, including debug information and error messages. The session provides service provider and enterprise network managers with valuable BGP troubleshooting skills.
Troubleshooting IP Multicast ( RST - 320)
This session focuses on troubleshooting IP multicast networks configured to use PIM Sparse-mode forwarding. To accomplish this, the session covers the detailed mechanisms associated with PIM Sparse mode, Auto-RP and BSR. The section on PIM Sparse mode includes a detailed discussion of the PIM "rules" for creating and maintaining multicast forwarding state in routers. Participants will learn how these rules are applied to registering multicast sources; joining a multicast receiver to the Shared-Path; switching a receiver from the Shared-Path to the Shortest-Path; and how branches of both distribution trees are pruned when the receiver leaves the multicast group. Knowledge of these rules will enable participants to read, interpret, and understand the multicast forwarding state in the Multicast Routing (mroute) Table. The ability to interpret this state information is crucial when troubleshooting PIM multicast networks. This knowledge will be directly applicable to understanding other multicast forwarding models such as Source Specific Multicast (SSM), Bi-directional PIM and Dense-mode PIM. Finally, various problem scenarios are presented in case studies and debugged.
Multicast Router Architectures and Performance Characteristics ( RST - 321)
This session describes router and switch architectures as it relates to multicast performance. Several "day in the life of a multicast packdet" examples are provided for several of the more popular router and switch architectures. Topics covered in this session also include considerations of various topologies and protocols and their effect on router and switch performance.
Troubleshooting MPLS for Traffic Engineering ( RST - 330)
This session covers troubleshooting traffic engineering in MPLS networks. Topics include common configuration errors, helpful show commands, and debug outputs. The session centers on case studies to demonstrate good troubleshooting techniques for networks that use traffic engineering to optimize traffic flows.
Troubleshooting ATM MPLS Networks ( RST - 331)
The objective of the session is to introduce tools for troubleshooting network problems. This session reviews IP+ATM concepts as a basis to focus on troubleshooting MPLS in multiservice switching infrastructures. Topics include troubleshooting Label Switch Controller (LSC) and Virtual Switch Interface (VSI) in a single node, Label Distribution Protocol (LDP) debugging, and troubleshooting ATM MPLS network-wide problems. Networking engineers with an interest in ATM MPLS should attend.
Advanced Developments in IP Routing Technologies ( RST - 410)
This session focuses on the technical details of recent and upcoming developments and ideas in the IP routing area. Details about new features and improvements for IP routing protocols (EIGRP, OSPF, ISIS and BGP) and applications will be discussed. An update on standardization in the IETF will also be provided. This course is designed for people with a solid routing background who wish to understand future and recently developed features in IP routing.
Advanced Developments and Concepts in MPLS ( RST - 430)
This session explores several recent and forthcoming developments in MPLS. Topics include MPLambdaS: the use of MPLS and IP routing as control protocols for optical switching devices; Fast Reroute: providing SONET-like restoration capabilities in IP networks using MPLS backup tunnels; Diffserv-aware traffic engineering: enhancements to MPLS traffic engineering that enable the provision of guaranteed bandwidth services over MPLS networks; and support of Layer 2 services (for example, Frame Relay and ATM) over MPLS. This session focuses on how these new capabilities work from an architectural perspective, and provides an update on the latest standardization issues at the IETF. This session is primarily for service providers who want to understand recently developed and future capabilities of MPLS, but may also be of value to managers of large enterprise networks.
Introduction to Network Security ( SEC - 101)
This course is an introduction to network security. This course includes basic detail on authentication, authorization, cryptography, firewalls, intrusions detection systems and IPsec virtual private networks (VPNs). This session is meant to prepare the absolute beginner for the issues they will face when integrating security technologies into their networks. This session is designed for service provider and enterprise network engineers.
Introduction to IPsec VPNs ( SEC - 110)
Virtual Private Networks (VPNs) provide the opportunity to extend the reach of classic data networks, enabling new applications and protecting private data over public infrastructures while promising major cost savings. IPsec technology enables enterprises and other organizations of all sizes to deploy VPNs over uncontrolled public networks. This session covers definition of IPsec VPNs and comparison to Multiprotocol Label Switching (MPLS), service provider-based VPNs; introduction to IPsec technologies, including encryption, authentication, key management, nonrepudiation, and digital signatures; differences between site-to-site and remote access VPNs; network and host implementations of IPsec VPNs; and deployment considerations.
Introduction to Identity Management ( SEC - 150)
This high-level session examines the standards, solutions, and changing network dynamics of identity management. Topics covered include networking and technology shifts that impact identity management; a snapshot of present identity standards and authentication, authorization, and accounting (AAA) technologies as they relate to the network; an examination of Cisco identity management solutions support; and future direction. This session is for beginners who face user AAA and identity management challenges as they open their LANs and WANs to virtual private networks (VPNs), broadband DSL and cable, dial-up, voice, and wireless access solutions.
Deploying and Managing Enterprise IPsec VPNs ( SEC - 210)
This session addresses how to deploy and manage IPsec to build remote access and site-to-site VPNs. Key topics include device placement, deployment topologies, high availability, scalability, interoperability, security policy determination and enforcement, and monitoring.
Deploying Secure Enterprise Networks Part I ( SEC - 212)
As security expands from special purpose devices to an integrated component of the network, designing sound network security becomes very important. This session presents a lively yarn that chronicles the account of a cracker's conflict with an overworked IT staff. As the attack forays escalate, the IT staff is forced to learn and deploy new countermeasures. These include design, technology, and configuration modifications affecting access control, intrusion detection, authentication, and management systems. Participants will learn how small issues in a network can lead to large security compromises. This session, which is the first part of a two-part session, is for network engineers who design and implement security in enterprise environments. Part 2 is a comprehensive examination of three networks of varying sizes that are designed from the ground up to be secure.
Deploying Secure Enterprise Networks Part II ( SEC - 213)
Deploying today's next-generation networks requires a keen eye for security issues. Unfortunately, many of today's implementations rely too heavily on the actual deployment of security products, rather than a complete understanding of how these products fit into an overall network security system. This session presents three networks of varying size designed from the ground up to be secure. The networks scale from deployments where a single device performs most of the security requirements to a high-end resilient design with many special purpose security appliances. Design decisions and key technology configurations will be provided for each network. After each network is presented, the results of a systematic network attack will be explained. Participants will learn how network security can be deployed in a systematic fashion to mitigate security risks. This session is for network engineers who design and implement security in enterprise environments. This is Part 2 of a two-part course. Part 1 outlines several common security design missteps and discusses their remedies.
Deploying Complex and Large Scale IPSec VPN ( SEC - 214)
This session will cover three advanced IPsec Hub and Spoke configurations; 1) IPsec, 2) IPsec plus GRE tunnels, and 3) IPsec plus GRE tunnels with multiple Hubs. The session will focus on showing how IPsec and IPsec plus GRE work to create different levels of spoke and hub VPN networks. This session is primarily for Designers, Managers, and Troubleshooters of extended Corporate VPN Networks, but it would also be useful for service providers if they were deploying these services for their customers.
Understanding Secure Management of Network Devices ( SEC - 221)
Keeping services available to users is an important aspect of maintaining the network. To do this, the mass of wires, routers, switches, and servers that make up the network infrastructure must be kept running smoothly. Disruptions can come from malicious attackers or unintentional mistakes. They might even come from operators who try to deploy security haphazardly without a consistent security policy. Protecting this infrastructure from disruption is a prime consideration for network operators. This session examines a network security model that differentiates the infrastructure from the superstructure. Particular emphasis is placed upon detailing the mechanisms for protecting infrastructure devices from malicious or accidental disruptions. Specific Cisco IOS® Software configurations and situations are provided as examples.
Securing Your Telecommuters and Mobile Users ( SEC - 222)
More and more companies are allowing, and even encouraging, telecommuting by their employees. This includes work-at-home employees as well as road warriors. To support this level of service, companies are augmenting, or even replacing, their dial-in modem banks with Internet gateways for their employees to access their internal network. This gateway plan allows telecommuters many options for their own connection to the Internet. Many of the "always on" broadband connections, such as DSL and cable modem, allow high-speed access but can pose security problems. Likewise, access from hotels, Internet Cafe's, and other public locations may have their own set of security concerns. This presentation will explore those potential vulnerabilities and offer suggestions on how to deal with them. This session is designed for network managers and engineers involved in the corporate or service-provider environments that wish to gain a better understanding of the security concerns surrounding this type of access.
Deploying and Managing Intrusion Detection Systems ( SEC - 230)
Intrusion detection is a critical component of security defense-in-depth strategies to complement firewalls and virtual private networks (VPNs), and is currently being widely implemented. This session provides a close look at deploying and managing network-based intrusion detection technology in enterprise environments. Topics include how to deploy sensors to monitor critical network segments, strategies for scaling monitoring infrastructures, and using automated countermeasures effectively. Participants should have a basic understanding of intrusion detection technology before attending this session.
Understanding Firewall Technology ( SEC - 240)
This session describes firewall technology, including the different firewall types and how to deploy them. Proxy, circuit, and filter-based firewalls are compared. This session is applicable for networking engineers in enterprise and service provider organizations.
Troubleshooting the Implementation of IPsec VPNs ( SEC - 310)
This session demonstrates detailed troubleshooting techniques for debugging IPSec implementations. It covers the tools available within the Cisco IOS® Software and Cisco VPN products to help resolve issues surrounding IPSec VPN scenarios and common configuration errors.
Troubleshooting Intrusion Detection Systems ( SEC - 330)
This session is for network engineers who are responsible for maintaining their networks' intrusion detetection systems. This session provides a brief review of the basic components of an intrusion detection system. Topics covered include troubleshooting with the director (HP Openview and Cisco Secure Policy Manager) and sensor. This session also describes common problem scenarios and reviews steps to resolve these issues.
Troubleshooting Firewalls ( SEC - 340)
Firewalls are a critical component of many networks today. When they fail it can have a huge impact on the network traffic, either allowing too much traffic, or preventing legitimate traffic from flowing. This session will cover specific troubleshooting techniques to quickly and effectively resolve firewall issues. The primary focus will be the PIX Firewall but we will also touch on IOS Firewall issues. The content will include a few case studies where these techniques are applied in real world situations. This session is intended for network professionals who are responsible for maintaining the operation of their network firewalls. Attendees will leave this session with the tools required to identify the issue, and quickly return the firewall to normal operation.
Advanced Concepts in Security Threats ( SEC - 401)
Network security threats come in various forms including network reconnaissance, buffer overflows, network access, and denial of service. Each of these attacks has a unique form and pattern. Reconnaissance involves system detection, identification, and evaluation. Attackers use buffer overflows to exploit programming weaknesses whereby a program might not check the size of input expected. This weakness can result in an attacker being able to execute arbitrary code on the target system to gain access. Network access attacks also rely on poor programming practices, but the attacker gains access without resorting to a buffer overflow. Denial of service security threats range from Internet Control Message Protocol (ICMP) flooding or TCP SYN attacks to distributed denial of service attacks. This session examines these security threats in depth, and addresses how to configure a network or system to mitigate or resist threats. This class is for enterprise network managers who are responsible for network security.
Introduction to Cable Based Internet Access ( SPL - 130)
This session is an introduction to the concepts and technology involved in providing high-speed Internet access over a cable-based infrastructure. It includes discussion of the DOCSIS standard and the method of implementing this across a cable plant as well as all the necessary components to successfully provide cable-based Internet access. Participants will gain an understanding of design issues, as well as how to provide cable-based Internet access. A lab type scenario will be used to describe how to get a cable modem online for Internet access. This session is targeted for service providers, but any can benefit from this introductory session.
Deploying Edge Services for Large Scale Aggregation ( SPL - 204)
This session introduces the IP services that service providers can deploy on the network edge for incremental revenue. It discusses services such as Multilabel Point-to-Point Protocol (MLPPP), Cisco Express Forwarding (CEF) load balancing, Committed Access Rate (CAR), Weighted Random Early Detection (WRED), Class-based Weighted Fair Queuing (CBWFQ), Multiprotocol Label Switching (MPLS), and IP security. Because including these services on a large-scale network consumes CPU on the router, this session also discusses the concept of Parallel Express Forwarding (PXF) to resolve the problem. Network designers and technical personnel will find this course helpful in deploying IP services at the network edge.
Enabling User Based Service Subscription ( SPL - 205)
This session examines the key elements of deploying value-added services in service provider networks. Topics include how Service Selection Gateway, Service Selection Dashboard, and Directory Server can be used to deploy value-added services. This session is appropriate for network engineers who want to deploy services in IP networks.
Designing Converged Voice/Dial in Wholesale Access Environments ( SPL - 206)
Converged voice and dial provides service providers with the opportunity to implement a "Cisco Any Service Any Port" network architecture that delivers integrated voice, data, and fax services. A Cisco ASAP architecture enables new services to be delivered faster with improved profitability at reduced cost. This session explains the drivers for Cisco ASAP wholesale services, outlines the services that can be supported, and identifies the challenges of designing Cisco ASAP networks. Technologies addressed include universal gateway features, unified dial plans, dynamic call-by-call handling, call admission control, enforcing service-level agreements (SLAs) through port policy management, Signaling System 7 (SS7) interconnect, and network design considerations.
Building Next Generation DSL Networks ( SPL - 210)
Challenges for today's DSL deployment include provisioning delays, building networks to scale, and extending services to larger subscriber base. The session highlights Cisco's strategy to build DSL network that can offset these issues and enable services to enhance profitability. The strategy will focus on three major areas: 1) Flexibility to deploy multi-service functionality - ATM or IP services from the DSLAM 2) Rapid mass market deployment with flow through provisioning, done by receiving network orders and managing the process of end-to-end network connections using Cisco Network Order Manager (CNOM). 3) Extend the reach for subscribers with G.SHDSL. G.SHDSL is targeted to extend reach beyond 20,000 feet. The course will cover the advantages of bringing IP aggregation to the edge of DSL network, merits and de-merits of distributed aggregation vs. centralized aggregation, and service enablers like MPLS-VPN with the DSLAM acting as a PE. This course is designed for service providers who have, or plan to have, DSL deployments.
Design Principles for DSL Based Access Solutions ( SPL - 211)
This session focuses on different DSL service architectures. It highlights different levels of service architectures including access architectures such as RBE, PPPoA, PPPoE and 1483 Routed with different core architectures such as Layer 2 Tunneling Protocol (L2TP), and Multiprotocol Label Switching (MPLS) and Virtual Private Networking (VPN). Participants will learn how each access protocol works, including their implementations; pros and cons; when they are used; and how IP addresses are assigned. The session concludes with case studies based on real deployments that highlight network architectures and design considerations.This session is for network architects of service provider networks that currently deploy DSL or are considering to deploy it.
Designing Large Scale Wholesale Dial Networks ( SPL - 220)
Wholesale dial service providers own and manage virtual dial ports for other service providers who, for a variety of reasons, do not want to manage their own. This allows wholesalers to capitalize on their established network management competencies, and to grow operations without expanding customer service and marketing capabilities. Retail service providers, or "virtual service providers," lease these ports so they can focus on their customer relationships and online content. Wholesaling dial ports allows them to move quickly into new markets with new services without the time and expense associated with deploying and maintaining infrastructure. This session explains why wholesale dial is driving the design of the largest dial networks, and describes how to architect and design these networks. Topics include new modem protocol support (V.92 and V.44); new features such as time division multiplexer (TDM) switching and Signaling System 7 (SS7) interconnect technology; network access server platforms and features; port policy management via resource pooling; IP routing; and the proxy services of authentication, authorization, and accounting. This session also includes a discussion of deployment challenges.
Deploying Cable Access Infrastructures ( SPL - 230)
This session examines the design process for successful deployment of cable networks. It covers DOCSIS and other specifications and requirements, and provides references and definitions. The session presents and reviews cable network architecture types. Participants will learn about return path design, including tools and techniques, review design requirements for added services (voice, video, and Managed Access), and analyze headend deployment requirements. Case studies assist attendees with their own designs. This session is for cable engineers who want to learn more about the characterization, design, and deployment of DOCSIS access networks.
Troubleshooting Cable Access Infrastructure ( SPL - 330)
To ensure that cable networks are as reliable and available as the telephony business at 99.999 percent, real problems must be distinguished from insignificant events. By constantly observing and documenting large quantities of return performance data, systems can quickly characterize and separate real problems from insignificant events to allow operators to respond before outages occur. This also enables providers to determine when to perform segmentation for better availability. Nonintrusive and in-service testing is virtually required for return path troubleshooting and monitoring in today's cable plants. To achieve this goal operators must be able to: compare noise and ingress from the headend fiber receiver to that on a testpoint in the field while in the field; observe the in-band response of an active time-division multiple access (TDMA) signal without interfering with it; perform constant spectrum analysis to detect developing problems before they escalate into actual outages; cross-reference cable modem termination system (CMTS) information in the form of "flap lists" and debug commands to real-world, physical problems (cable troubleshooter product); and use cable modems as a tool for return path monitoring.
Introduction to Packet Voice Technology ( VVT - 101)
Are you finding an increasing requirement to use your data network to transport voice? This session provides introductory information on how voice networking is accomplished using packet technologies, with an emphasis on voice over IP (VoIP). Also covered is a review of voice technology basics, with information on basic voice network transport technologies, voice over Frame Relay (VoFR) and voice over ATM (VoATM). In addition, the fundamental signaling protocols for voice-over-packet networks are introduced, and some sample configurations are covered. This session is a comprehensive overview for networking engineers and planners with little or no voice experience.
Introduction to IP Based Call Processing ( VVT - 120)
This session focuses on IP voice call processing and Cisco CallManager. In particular, it examines IP-based call-processing solutions based on Cisco AVVID (Architecture for Voice, Video and Integrated Data). Discussion topics include solutions architecture, advantages, and potential. This session covers key components of Cisco CallManager, including the call-processing engine, database layer, and database interaction. This session describes the concept of clusters, in particular the different cluster members and how they relate to each other via the Cisco CallManager components. Cisco CallManager deployment models (standalone, centralized, distributed, and mixed) will be discussed so that customers can choose the appropriate models for their needs. This session also includes recommendations, deployment tools, and troubleshooting tips.
Introduction to IP Videoconferencing Technologies ( VVT - 130)
This session provides an introduction to IP videoconferencing based on the H.323 standard. It covers industry standards, architecture, and H.323 video network components, including endpoints, Multipoint Control Units (MCUs), gateways and gatekeepers, and the functions of each. The session also describes T.120 data collaboration and the multimedia aspects of audio and video encoding techniques.
Deploying IP Based Telephony Applications (including Unified Messaging) ( VVT - 212)
This session focuses on telephony applications designed to operate with Cisco AVVID (Architecture for Voice, Video and Integrated Data). Participants will gain an understanding of the architecture and advantages of building IP-based solutions. General discussions will focus on business and personal productivity applications such as Cisco IP interactive voice response (IP-IVR), Unified Messaging, Personal Assistant and Integrated Contact Distribution. This session is for anyone interested in deploying voice applications through the use of IP-based communications.
Deploying QoS for Voice and Video in IP Networks ( VVT - 213)
This two-hour, Level 2 session details how to build and configure a Cisco infrastructure that can guarantee voice quality while enabling videoconferencing, streaming video, and mission-critical data applications. The queuing architectures of IP phones, Cisco Catalyst® switches, and Cisco IOS® routers are explained in depth, and step-by-step configuration examples are presented. The session covers the various traffic characteristics of multimedia applications, how to enable the correct quality-of-service (QoS) settings on switches and routers, and how to establish and enforce trust boundaries and properly provision and manage WAN bandwidth. This session is for network managers, architects, and engineers who design and implement IP-based telephony and video networks.
Case Study: Cisco's IP Telephony Deployment ( VVT - 214)
As a pioneer and leader in integrated data, voice, and video networking, Cisco Systems was among the first to deploy integrated IP networks at its campus in San Jose, California. Cisco learned valuable lessons through its own voice-over IP (VoIP) integration process from 1998 to 2001. These lessons directly contributed to the enhancement of its IP telephony product line and VoIP technologies, and to best practices for achieving a successful transition from traditional private branch exchange (PBX) telephony to integrated IP telephony based on Cisco AVVID (Architecture for Voice, Video and Integrated Data). This session outlines how customers can benefit from Cisco's own experience in deploying Cisco AVVID. It covers detailed technical aspects of the Cisco IT design considerations during the planning stages, as well as proper implementation and management techniques.
Design and Implementation of Enterprise IP Telephony Networks ( VVT - 215)
This session focuses on design and implementation of IP Telephony in enterprise environments as part of the converged network paradigm using Cisco AVVID (Architecture for Voice, Video and Integrated Data). Participants will learn about the important elements to consider in the design and planning stages along with configuration examples. They will learn to apply these concepts to four distinct deployment models and understand the characteristics of each of these models, which include large campus site, isolated campuses (independent call processing), centralized call processing, and distributed call processing. Finally, it will also provide some insight for legacy migration scenarios relative to PBX's & Voicemail systems. This session is intended for network managers and engineers involved with planning and deploying IP telephony in enterprise networks. The target audience is enterprise customers.
Choosing the Correct Voice Signaling Strategy for Your Organization ( VVT - 220)
Today there are multiple signaling and control protocols for voice communications, and this will soon be true for all multimedia. Which protocol is best for your network? The trade magazines promote the "protocol de jour" without providing the details and analysis relevant to an operational network. This session describes the use of signaling and control protocols in real-world networking infrastructures, and explains the merits and trade-offs of the various protocols. Each protocol is reviewed in a case study of a typical network environment, to help match requirements with specific protocol benefits. Which is right for you and your customers: H.323, Session Initiation Protocol (SIP), Media Gateway Control Protocol (MGCP), or MEGACO/H.248? Or does a combination of two or more protocols best suit you needs? This session is designed to help networking professionals make informed decisions.
Deploying Large Scale H.323/SS7 VoIP SP Networks ( VVT - 221)
This session addresses considerations when deploying H.323 in large service provider voice-over-IP (VoIP) networks. Topics include gateway, gatekeeper, and directory gatekeeper topology design and configuration; billing using authentication, authorization, and accounting (AAA)/Remote Authentication Dial-In User Service (RADIUS); and redundancy and security methods. Also included are redundancy methods to increase availability of the network, as well as deployment methods to increase revenues through interconnection to other Internet telephony service providers (ITSPs). A case study demonstrates how to build an ITSP and guides participants with sample Cisco IOS Software configurations. This session is focused primarily on service providers; attendees should have an understanding of the H.323 protocol.
Deploying MGCP Solutions for Service Providers ( VVT - 222)
This session introduces how to deploy voice solutions using Media Gateway Control Protocol (MGCP). Two real applications will be presented to demonstrate the usage of MGCP: SS7 PRI Gateway and local service infrastructure. A detailed survey of key benefits, network components, feature description, and design issues will be given for each of these applications. Participants should have a basic understanding of voice-over IP (VoIP) technology.
Deploying Complex Dial Plans for Enterprise IP Telephony Networks ( VVT - 224)
The dial plan is one of the most important and complex elements in IP telephony design. The role of the dial plan in IP telephony networks is to provide reachability of dialed destinations; flexibility to select alternative routes based on route availability or cost where digit manipulation is required; and calling policies based on users or groups. This session provides an in-depth view of the Cisco CallManager dial plan construct and operation, and detailed dial plan design guidelines for each of the IP telephony deployment models with recommended best practices to ensure successful, scalable deployments. This session also covers the various dial plan tools available in Cisco CallManager such as route patterns; translation patterns for digit manipulation; and dial plan interaction with public switched telephone networking (PSTN) gateways and remote IP WAN calls through the H.323 Gatekeeper. The session also discusses how to ensure that the primary path for voice calls is the IP WAN, whereas if the IP WAN is not available the call will take the PSTN transparently to the called and calling party. Depending on the deployment model, overlapping dial plans are typically required and this will be covered along with dial plan considerations for voice mail and other IP-based voice applications.
Designing and Deploying IP Videoconferencing ( VVT - 230)
This session describes how to design an H.323 video network in an enterprise WAN environment. Attendees will learn what issues to expect when deploying H.323 in an enterprise environment, as well as best practices for developing dial plans, implementing quality of service (QoS), and call admission control (CAC). A case study walks attendees through the design process from start to finish.
Deploying IP Enabled Contact Center ( VVT - 240)
With the emergence of the Internet as a widespread channel for selling to and servicing customers, most companies are finding that synchronization of multiple communication channels, including the telephone, e-mail and the Internet, is critical to their ability to interact and build long-term, profitable relationships with their customers. To ensure their future success, winning businesses are deploying next-generation customer contact centers that eliminate the barriers between Internet and public switched telephone network (PSTN)-based communications channels in support of a superior customer experience. These contact centers are characterized by multimedia interactions enabled in the manner of the customer's choosing, the ability to seamlessly integrate Web interactions with traditional voice services and the opportunity to migrate from a circuit-switched to an IP infrastructure at a comfortable pace while continuing to leverage legacy equipment investments.Learn more about why integrated customer contact solutions are key to building customer loyalty in today's marketplace and are essential for businesses that seek to realize the full potential of converged voice and data networks. This session will provide an overview of Cisco software solutions for customer contact and the role they play in building a converged Cisco AVVID (Architecture for Voice, Video and Integrated Data)-enabled contact center infrastructure. Attendees will gain a solid understanding of how the Cisco contact center software platforms enable customer inquiries from any type of contact channel to be intelligently distributed to agents and resources across the enterprise over traditional circuit-switched and IP networks, and how organizations can leverage these solutions to deliver a unified customer experience across all communication channels.
Troubleshooting H.323/SS7 VoIP SP Networks ( VVT - 320)
This session examines the relationship between components of H.323-based service provider voice-over-IP (VoIP) networks. It focuses on identifying call flow and determining where problems exist and their probable causes. Some packet voice architectural concepts will be explained, but the emphasis is on extracting information from Cisco components, not on network design. Participants should have a basic understanding of telephony signaling, IP, H.323, and Remote Dial-In User Service (RADIUS). After attending this session, participants should be able to identify where that busy tone is coming from.
Troubleshooting IP Videoconferencing ( VVT - 330)
This session goes beyond the introductory and deployment phases of IP videoconferencing to address topics related to managing and troubleshooting a deployed network. Attendees should have a solid understanding of the material covered in the VVT-130, "Introduction to IP Videoconferencing Technologies" and VVT-230, "Designing and Deploying IP Videoconferencing" sessions, because the troubleshooting scenarios in this session are based on the technologies and deployment models taught in those sessions. Participants will learn how to troubleshoot common error scenarios in H.323 videoconferencing networks such as: debugging H.323 registration, admission, and status (RAS) messages and troubleshooting endpoint registration problems; debugging H.225 and H.245 call-signaling messages and troubleshooting call failures; troubleshooting gatekeepers; troubleshooting multipoint control units (MCUs); troubleshooting H.323/H.320 gateways; and common interoperability problems such as audio and video negotiation and multivendor product interaction.
Advanced Concepts in Service Provider Voice Signaling ( VVT - 420)
This session addresses the major signaling aspects of time division multiplexing (TDM) and packet voice technologies. The session includes a brief overview of signaling types in service provider environments, and delves into advanced concepts. Topics covered include interworking between voice-over-IP (VoIP) protocols at service, media, signal, and various bearer levels, and questions that arise when interfacing VoIP with public switched telephone networks (PSTNs). This session includes sample case studies on VoIP solutions that are deployed today. The session prepares attendees to consider the various challenges that equipment manufacturers (for designing product features) and service providers (when making decisions to deploy or design a voice network) should be aware of. This session is for service providers with some knowledge of TDM signaling and VoIP protocols.
Introduction to WAN Protocols ( WMS- 101)
This session is an evaluation of the different protocols used in wide-area networking (WANs), their pros and cons, and considerations for choosing a technology. It explores circuit versus packet switching through the analysis of ISDN, HDLC, PPP, Frame Relay, and ATM, which are used in the enterprise for remote office connectivity, metropolitan-area networks (MANs), and telecommuting. This session serves as a primer for the "Deploying WAN Technologies" level 2 session. Participants will gain a solid foundation in WAN protocol evaluation and operation. The session is most relevant to enterprise considerations.
Deploying WAN Protocols ( WMS- 201)
This session examines key decisions in deploying WANs. Topics to be discussed include cost, scalability, availability, bandwidth efficiency and quality of service (QoS). The session addresses the most common WAN deployments (serial, Frame Relay, and ATM). The material is appropriate for network planners who deploy WAN protocols in enterprise network environments.
Deploying Multiservice Networks ( WMS- 210)
This session explores technology trade-offs and design considerations for deploying multiservice networks. This includes a discussion of readying the WAN infrastructure for carrying real-time sensitive traffic, such as voice and video, and data traffic as a separate design step from planning and deploying voice and video applications. The session also covers migration from a data-only network without Quality of Service (QoS), to a network with QoS deployed that can handle all types of traffic with the expected service levels. Multiservice network deployment considerations covered in this session include a technology review of telephony signaling (Primary Rate Interface [PRI], QSIG, E&M, and so forth), and packet voice (VoIP, H.323, Session Initiation Protocol [SIP] and Media Gateway Control Protocol [MGCP], Voice over Frame Relay [VoFR], and Voice over ATM [VoATM]). Design issues discussed include dialing plan considerations, network scalability, typical voice and data network topologies, switching versus "tunneled" network architectures, Layer 2 transport design dependencies, QoS considerations, and voice bandwidth planning.
Troubleshooting WAN Protocols ( WMS- 301)
Troubleshooting commonly deployed WAN protocols on Cisco IOS® enterprise platforms is the focal point of this session. Building on their configuration experiences, participants will learn how to troubleshoot scenarios such as "interface up, but line protocol down," "red, yellow, and blue alarms," "link up, but cannot pass traffic" and data-link connection identifier (DLCI) mapping problems. In addition to Layer 2 WAN protocols, this session will also focus on how to troubleshoot Layer 1 WAN problems arising on E1/T1/E3/T3 and SONET lines. The target audience for this session is enterprise and small and midsized business customers in charge of WAN implementation and maintenance. Networkers who are experienced in Cisco IOS® configuration of ATM, Frame Relay, Point-to-Point Protocol (PPP), or High-Level Data Link Control (HDLC) protocols should attend.
Introduction to Wireless Access Technology ( WMT- 101)
This session is an introduction to basic wireless technologies for fixed and mobile environments. Participants will learn about radio spectrum antenna concepts, topology, modulations, and line of site and nonline of site, as well as the differences between broadband fixed, mobile, and wireless LAN. This session is for engineers in enterprise or service provider organizations.
Deploying and Managing Wireless LANs ( WMT- 210)
This session is an intermediate session on wireless LANs. It includes an overview of the market today, identifies and details several solutions including enterprise, hospitality, home, and last-mile connections, and examines the benefits of wireless in these areas. Sample systems designs of these solutions will be examined and discussed. It also covers the software and services available in the Cisco Aironet Wireless LAN (WLAN) product line, paying particular attention to high interest areas such as security, authentication, and management.
This session is an overview of deploying fixed broadband wireless solutions. It examines the underlying technologies of the system including Vector Orthogonal Frequency Division Multiplexing (VOFDM) and DOCSIS. This session also focuses on the necessary steps to conduct a site survey, and configuration of the headend (or hub) and subscriber units of a broadband wireless cell. Network management, provisioning and some troubleshooting of this solution will also be covered.
Deploying Mobile Wireless Applications and Services ( WMT- 240)
This session provides details on deploying mobile wireless operator services and applications with emphasis on Global System for Mobile Communications (GSM) voice services over IP for enterprises. This session provides high-level details on network planning and hardware placement options to prepare service provider engineers, partners, integrators for deployment of new services and applications.
Deploying Packet Data Services in Mobile Wireless Networks ( WMT- 241)
This session focuses on deploying packet data solutions in both GSM and CDMA Mobile Operator environment. Topics include GPRS data solutions for GSM Mobile Service Providers with the Service Selection Gateways; PDSN data solutions for CDMA Mobile Service Providers; and the implementation of 2.5 generation data solutions that provide flexible and scalable delivery of data services and applications. We will discuss network planning and hardware placement options, and provide a framework for the service provider engineer to deploy related core infrastructure solutions for the delivery of data services.
Troubleshooting Wireless LANs ( WMT- 310)
Cisco has become a key player in the wireless networking market. This session discusses troubleshooting wireless LANs based on the Cisco Aironet 340 and 350 family of products. Strategies for isolating and troubleshooting problems with hardware and software will be presented. Discussions will review the critical role the site survey plays in determining how appropriate a given site is to host a wireless network.
Revised:6/6/2001
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