The primary types of Cisco Unified Communications Manager Express solution components are:
Router Platform
Cisco 2800 and 3800 Series Integrated Services Routers (ISR) is designed meet the Unified Communications needs of small and medium business. Cisco Unified Communications Manager Express solution embedded in Cisco IOSŪ Software in the ISR provides call processing for Cisco IP Phones, including wired and cordless wireless LAN (WLAN) phones. In addition, it includes Cisco Unity Express solution for all-in-one data, voice processing, voicemail, and auto-attendant system.
Table 2-3 shows the Integrated Services Router platform and the number of Phones supported on them.
Table 1 Integrated Services Router Platform and Number of Phones Supported
Call Control and Processing
Cisco Unified Communications Manager Express is a solution embedded in Cisco IOS Software running on the Cisco Integrated Services Router (ISR) that provides call processing for Cisco Unified IP Phones. This solution enables the widely deployed portfolio of Cisco integrated services routers to deliver telephony features that are commonly used by business users to meet the requirements of the small or medium office. With Cisco Unified Communications Manager Express, businesses can scale IP telephony to a small or medium-sized site with a solution that is simple to deploy, administer, and maintain. The Cisco Unified Communications Manager Express solution is best suited for businesses that are looking for a low-cost, reliable, feature-rich telephony solution for up to 240 users. Its features include:
•
Paging
•Intercom
•Integration with Microsoft CRM
•SIP line side enhancements
•Cisco Unified IP Phone 7911/41/61/70/71 SIP load support
•Cisco Unified IP Phone 7931 support
•Integration with Cisco Unified Contact Center Express supporting up to 50 agents
•Enhancements to SIP Presence Subscribe Status
•Extension Mobility within the site
Voice Mail and Messaging
Cisco Unity Express enables small and medium businesses to cost-effectively integrate voicemail and auto attendant services into Cisco Integrated Services Routers (ISR). An essential component of the Cisco Unified Communications portfolio of products, Cisco Unity Express provides:
•Affordable messaging and greeting services for increased customer service and rich employee communications
•Integrated voice mail: Internet Mail Access Protocol (IMAP4) client access support
•Scalability from 4 to 16 concurrent voicemail or auto attendant calls and 12 to 250 mailboxes
•Message Notification
–E-mail
–Phone
–SMS
–E-page
–Numeric Page
•Convenient voicemail and auto attendant administration
•IVR Integration
•Unified client support
•Fax Integration
•Live Record (Call Record)
•Enabling users to callback people who leave voicemails through ANI/CLID with Live Reply
•Automated Attendant enhancements
Conferencing
Cisco Unified MeetingPlace Express helps small and medium businesses to expand their market reach, improve operational effectiveness, and speed decisions by integrating virtual meetings into everyday communications. With just a phone and a Web browser, users can collaborate with co-workers, demonstrate products and services to customers, and deliver compelling presentations. Cisco Unified MeetingPlace Express helps enable highly productive virtual meetings by integrating meeting management and control capabilities directly into Web and Cisco Unified IP Phone interfaces.
Endpoints and Clients
Cisco IP Communicator is the core software that integrates the management capabilities of IP-based networks with phones, pagers, and computers and uses these for signaling, voice communications, and data communications. The full line of Cisco Unified IP Phones is also supported.
Wireless and Mobility
Cisco Unified Mobility Express and Cisco Aironet Wireless Access Points are the core software and hardware components that enable secure and scalable methods to real-time access to instant messaging, e-mail, and network resources. This enables businesses to easily install a wireless network for a small and medium office. Businesses needing more wireless coverage or support for more users will have to install additional WLAN access points and mobility controllers. Cisco Mobility Express includes WLAN access points and mobility controllers for deploying WIFI networks in businesses with up to 250 employees.
Network Management
Cisco netManager Unified Communications provides monitoring for data systems in IP telephony for small and medium business. This tool allows to visualize, monitor, threshold, and alert data network. Cisco netManager Unified Communications provides management, monitoring, and diagnostic functionality for the entire Cisco Unified Communications system, including Cisco Unified Communications products and applications as well as the underlying IP transport infrastructure.
Infrastructure
Cisco routers, voice gateways, and switches are the core hardware components that provide reliable connectivity that is more resilient and enables all the latest network services.
Other Optional Components
Cisco Unified Contact Center Express meets the needs of small to medium businesses that are planning to deploy an entry-level contact center solution. This single-server, integrated "contact center in a box" gives you independence in agent location, improves agent scalability, and provides powerful Automatic Call Distributor (ACD) features, such as conditional routing, call-in-queue and expected-wait-time messages, enterprise data displays, real-time data, and historical reporting together with integrated interactive voice response (IVR) services. IVR and computer telephony integration (CTI) helps callers quickly reach the person they need to. Cisco Unified Contact Center Express provides true integration of ACD and IVR functions and offers a single, integrated service creation environment.