Cisco Unified Communications Manager Express on Cisco Integrated Services Router is offered for medium businesses. This solution provides highest voice trunk densities, scalability and performance for IP Communications. It provides secure voice, call processing, voice mail and auto attendant, voice trunks, transcoding and conferencing in one platform.
The Cisco Unified Communications Manager Express Solution on the Cisco Integrated Services router (ISR) delivers unified communications features that are commonly used by business users to meet the voice and video communications requirements of medium businesses. This solution supports up to 240 users in a single site, multiple sites, or at branch locations.
Cisco Unified Communications Manager Express allows a Cisco Integrated Services router to provide call processing for locally attached IP and analog phones. All the necessary files and configurations for IP phones are stored internally on the router, providing a single platform solution. In addition, the solution offers PSTN interfaces; a wide selection of WAN interfaces, integrated voicemail and Automated Attendant; and a full phone portfolio. It offers voice features designed for IPbased telephony systems, such as H.323 and SIP signaling, advanced QoS, and interworking with an H.323 gatekeeper or SIP proxy server.
Benefits and features of this Unified Communications System for Medium Business
Key features and benefits of the Cisco Unified Communications Manager Express Solution:
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Cost-effective and integrated voice-and-data platform for all business needs: Highly reliable Cisco Integrated Services Router platforms provide quality of service (QoS), network security, encryption, firewall, and enhanced VPN services, integrated IP telephony, voicemail, and Automated-Attendant functions, allowing customers to deploy one device to address all their business needs.
•Building DSP slot on motherboard which means voice termination, conferencing, transcoding and secure voice are all optional on the router.
•PBX capabilities: Cisco Unified Communications Manager Express delivers telephony features for medium businesses.
•High capacity analog and BRI: Extension Voice Module (EVM) enables analog and BRI connectivity
•Support for up to 88 analog voice connections and 720 digital voice connections
•Contact center capabilities: From basic call queuing to sophisticated contact centers for small to medium businesses, branch locations, or departments, you can deploy agent-assisted or self-service applications to improve customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services.
Table 1 shows the Integrated Services Router platform and the number of Unified IP Phones supported on them.