About the IAM Window
This information system, the Cisco Information Access Manager (IAM), is designed to give you an easily navigable framework for accessing all documentation for your system, solution, or product. The following sections describe using the IAM:
•Comprehensive Index (in Some IAMs)
•Graphics with Hotspots and Popup Text (Image Maps)
•About the Secondary Browser Window
Note Make sure your browser does not block popup windows for this site. If a popup link fails to open, check your browser settings. Alternatively, press Ctrl when you click the link to override your browser's settings.
The IAM window is laid out so that you can easily navigate between topics, drill down to get detailed information, and directly access product and platform documentation, without ever losing your place or having to cope with a complex hierarchy of windows.
Figure 1 shows an example of an IAM window for a fictitious solution. View descriptions of numbered window elements in Table 1.
Figure 1 Example of Information Access Manager Window
When you see a reference to a topic, you can tell what type of topic it is by its name:
•"Doing" topics, such as "Installing the Cisco Unified CallManager," are task topics, and provide instructions for doing something.
•"Overview" or "About" topics are concept topics to help you understand and plan your deployment and carry out tasks knowledgeably.
Some tabs may group topics under headings such as "Planning Concepts" and "Planning Tasks."
If you see an Index link at the bottom of a TOC, you can click it to view a hyperlinked index to all the topics in the IAM. Use this index if you are not sure where to find a topic that you are interested in.
If a topic appears only once in the site, the index displays the entry as a clickable link. If a topic appears more than once, the entry is followed by clickable numbers linked to successive occurrences, similar to a series of page numbers in a printed index. For example,
Visio diagrams, 1, 2
Click 1 to go to the first occurrence, click 2 to go to the second. You can use the browser Back button to return to your place in the index.
Some graphics in the IAM may be image maps. An image map may have hotspots that you can run your pointer over to view a popup description or that you can click to open a linked topic in a secondary window.
Cisco systems and solutions encompass a range of products and technologies, and their documentation encompasses information that may reside in several locations:
•Overviews and high-level process and procedure information specific to your solution or system are included directly in the IAM.
•Product and technology overviews, detailed requirements, task details, and other more generic topics are located outside the IAM. These topics have the appearance of standard Cisco documentation with which you may already be familiar. Links to these topics appear with a popup icon
appended, for example, Installing the Cisco Unified Communications Manager
. This means that clicking the link opens the topic in a new, secondary browser window offset from the current window, rather than replacing the current topic in the content pane. You can click the link to view the information when you need it, and then return to your place in the main IAM flow.
•Links with this symbol (
) are available only to people with a Cisco login, such as Cisco partners or registered Cisco.com users with a Cisco service contract 
. After clicking the link, log in when prompted. A secondary browser window opens. Keep the secondary window open in order to open other links without having to log in again.
•Links with [Internal] are available only to Cisco employees.
When a topic like Installing the Cisco Unified Communications Manager
opens in a new, secondary browser window, that window stays open until you close it. (Click the Close button or choose File > Close.) If the window is open when you click another 
link, the new topic replaces the current one. You can use the browser Back button if you want to retrace your steps in the secondary window.
•Use tabs to navigate between major process areas.
•Use the TOC at the left of the IAM window to navigate to major topics on a tab.
•In a secondary popup window:
–When you are done with the window, click the Close button to close it. (It does not close automatically.)
–You can go back to a previous topic by right-clicking and choosing Back.
–You can view normal browser toolbars, the address bar, and any other browser items that you do not see by using commands on the View menu.
•(In some IAMs) Use the Index (click the link at the bottom of any TOC) if you are not sure where to find a topic that you are interested in.
