The Cisco Unified Communications Solution includes a set of complementary products, solutions, and services to help centrally manage an entire deployment. Capabilities include:
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Resource Management Essentials (RME)—Allows network administrators to view and update the status and configuration of all Cisco devices, including switches, access servers, and routers, from anywhere on the network through a standard web client.
RME can rapidly and reliably deploy Cisco software images and view configurations of Cisco routers and switches.
•Cisco Unified Campus Manager—Provides graphical views of network topology and manages VLANs.
•Cisco Unified Operations Manager—Provides a unified view of the entire IP communications infrastructure and presents the current operational status of each element of the IP communications network. It continuously monitors the status of various IP communications elements, and provides diagnostic capabilities for troubleshooting and resolution.
•Cisco Unified Service Monitor—Provides a method for monitoring and evaluating the quality of IP communications-based telephony. It continuously monitors active calls and provides real-time notification if the voice quality of a call does not meet a predefined quality value.
•CiscoWorks LAN Management Solution (LMS)—A suite of management tools that simplify configuring, administrating, monitoring, and troubleshooting Cisco networks. These tools provide an integrated system for sharing device information across applications, and offer capabilities that include:
–Network discovery, topology views, end-station tracking, and VLAN management
–Hardware and software inventory management, centralized configuration tools, and syslog monitoring
–Network response time and availability monitoring and tracking
–Real-time device, link, and port traffic management, analysis, and reporting
–Presentation of current operational status of an IP Communications deployment and service-level views of the network
–Contextual diagnostic tools to assist with troubleshooting
–Presentation of service-quality alerts by using the information available through Cisco Unified Service Monitor (when deployed)
–Presentation of current information about connectivity- and registration-related outages that are affecting IP phones in the network, and information that identifies the IP phones
–Tracking of IP Communications devices and the IP phone inventory, tracking of IP phone status changes (providing reports that document move, add, and change operations on IP phones in the network)
–Real-time notifications using SNMP traps, syslog notifications, and e-mail
–Real-time voice quality monitoring and real-time voice quality alerts
•Cisco Unified Communication Essential Operate Service—Cisco hardware and software maintenance and support for Cisco voice applications. Support activities include:
–Incident troubleshooting
–Incident remediation
–Network infrastructure device replacement
–Access to applications software updates
–Assistance using leading practices
•Cisco Unified Communications Select Operate Service—Proactive support for Cisco voice technologies that combines Cisco technical support with voice application monitoring and reporting. Support activities include:
–Incident troubleshooting
–Incident remediation
–Provisioning monitoring solution
–Monitoring and notification
–Network infrastructure device replacement
–Access to applications software updates
–Assistance using leading practices
•Cisco Unified Communications Remote Management Service—Remote management service that provides comprehensive monitoring, issue resolution, and day-to-day management of voice applications and converged networks. Support and management activities include:
–System monitoring
–Incident diagnosing
–Defining remediation actions required to resolve incident
–Incident resolution, which can include managing break/fix service request, applying software updates and patches, or managing hardware replacements
–Day-to-day operational changes in a network, including logical move, adds, changes, and deletions
–Daily backup configurations for Cisco OS, Cisco Catalyst OS, and servers
–Reporting
–Maintenance management of third-party equipment